Bid # 6000003142 - Contract for the Management of Airport Service Quality (ASQ) Market Research Surveys at Port Authority of New York and New Jersey Airports – Three (3) Year Contract

The Port Authority of New York and New Jersey is seeking a three-year contract for the management of Airport Service Quality (ASQ) market research surveys across John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), and LaGuardia Airport (LGA). The primary scope involves executing survey fieldwork by distributing and collecting customer self-completed surveys on electronic tablets from departing passengers in gate hold areas. The contractor must collect 4,000 surveys per calendar quarter (1,900 at JFK, 1,050 at EWR, and 1,050 at LGA), with completed surveys to be electronically delivered to Airports Council International (ACI). Key prerequisites for bidders include three years of continuous experience managing customer surveys with at least 1,000 respondents per survey, demonstrated performance on a similar airport contract involving a minimum of five million annual enplanements, and a minimum annual gross income of $750,000 in the most recent fiscal year. The contract is scheduled to commence on or about October 1, 2026, and run through September 30, 2029, with potential one-year extension options. A virtual pre-bid meeting is scheduled for January 6, 2026, at 10:00 a.m. ET, with electronic bids due on January 13, 2026, through the Euna Procurement platform.

The procurement includes specific participation goals for minority-owned (20%), women-owned (10%), and service-disabled veteran-owned (3%) businesses, demonstrating a commitment to diverse business engagement. All contractor personnel requiring access to sterile airport areas must obtain SIDA badges at their own expense and complete mandatory ACI Field Agent Certification and Port Authority customer care training. Pricing will be based on unit prices for two line items: Airport Customer Surveying Services-Field Agents (14,500 estimated hours annually) and Airport Customer Surveying Services-Account Manager (2,080 estimated hours annually). The "All-Inclusive Hourly Rate" must comprehensively cover labor, travel, overhead, mileage, deliverables, tools, materials, equipment, and supplies, with travel costs being the contractor's responsibility. Price adjustments during option periods will be calculated using the Consumer Price Index for All Urban Consumers (All Items Less Shelter) for New York-Newark-Jersey City, with an annual cap of 3 percent. The Port Authority affirms a non-discriminatory approach to bidding, ensuring fair opportunities for all businesses regardless of race, color, national origin, creed, sex, age, or disability.