UNSPSC 43191616: Centrex phone console

Abbreviation for 'central office exchange' service, a type of PBX service in which switching occurs at a local telephone station instead of at the company premises. Typically, the telephone company owns and manages all the communications equipment necessary to implement the PBX and then sells various services to the operating company.

UNSPSC 43191616 Centrex phone console is a Commodity code that describes headsets, adapters, and associated telephone equipment accessories that state and local governments procure for communications infrastructure supporting 911 call centers, office operations, and public safety functions. Recent solicitations show state and local buyers acquiring Plantronics and JPL headsets with noise-canceling features, ear cushions, mute switches, wireless push-to-talk devices, and Y adapters for training environments, along with generic telephone equipment and supplies for agency-wide deployment. The mix of issuing bodies spans county purchasing offices, state procurement departments, school district facilities management, and municipal governments. Broward County (Florida) and Hillsborough County Public Schools (Florida) appear as repeat buyers of communications infrastructure and related repair services; Mississippi's Department of Information Technology Services has issued multiple RFPs for Avaya telecommunications products and services; and Texas Department of Criminal Justice and the District of Columbia have solicited telecommunications and IT equipment components.

Recent activity concentrates in Florida and Mississippi, with secondary activity in Texas, South Dakota, and North Carolina. Representative recent solicitations include Broward County's indefinite-quantity IFB (GEN2132410B1, due July 17, 2026) for Plantronics and JPL headsets and accessories supporting the Office of Regional Communications and Technology and county 911 PSAPs, with SBE and CBE preferential consideration and local-business tiebreaker eligibility; the State of South Dakota's annual contract IFB (26IFB19766, due August 3, 2026) for telephone equipment and supplies to various state locations; and the City of Charlotte's RFP (269-2026-189, due May 18, 2026) for citywide on-call low-voltage cabling services including voice and data network installation, fiber optic work, and related infrastructure. Hillsborough County Public Schools has issued two ITBs (26031-MST and 26101-ITB-MST) for maintenance and repair of Nortel/Avaya telephone systems and security panels, with five-year experience requirements, certified technicians, and 24-hour emergency response capability across 235 schools serving 225,000 students.