19CBBORIMLICENSERFR: RFR for the Physician Online Initial Licensing Application

The Commonwealth of Massachusetts, through its Executive Office of Health and Human Services (EOHHS) and the Board of Registration in Medicine (BORIM), is seeking qualified vendors to develop, implement, maintain, and support an Online Initial Licensing Application integrated with BORIM's existing applications. The selected vendor will also be required to provide Managed Support Services for BORIM's Applications Portfolio. The primary objectives are to streamline the licensing process, reduce manual data entry, improve communication with applicants, and enhance BORIM's reporting and analytics capabilities. Bidders must demonstrate expertise in designing and implementing web-based licensing systems, integrating with legacy applications, and providing ongoing application support. The implementation timeline is 9 months, with an initial 5-year contract term and an option to extend for an additional 5 years.

The Commonwealth has specific requirements for supplier diversity, mandating that all bidders commit a significant percentage of contract sales to certified Minority/Women Business Enterprises, Veteran Business Enterprises, and/or Service-Disabled Veteran-Owned Business Enterprises. While incumbent vendor information is not provided, the RFR references the need to integrate with BORIM's existing applications. The contract value is not specified, but the Commonwealth reserves the right to adjust pricing during evaluation if critical solution components are omitted from the bidder's cost proposal.