Visa Support Services

2/20/2019 - This notice posts Amendment 0004 which extends the proposal due date to February 21, 2019 at 3:00 EST due to the weather-related closure of the Federal Government today..

2/19/2019 - UPDATE
Due to inclement weather expected in the D.C. Metro area on February 20, 2019, the following guidance is provided. If the Federal Government is closed OR if OPM announces unscheduled leave/unscheduled telework, DOS will issue an amendment that extends the proposal due date by one business day. If the Federal Government is still closed OR if OPM announces unscheduled leave/unscheduled telework on Thursday, February 21, 2019, DOS will issue an amendment to extend the proposal due date by another business day..

2/15/2019 - This notice posts an additional question as well as the Government's response:
1. In response to Q & A number 125, the Government states: "...Data entry/verification for an IV case takes approx. 15 minutes per case on average. Form/document review takes an average of 10 minutes for an MIV case and 16 minutes for a paper case."
a. Please confirm that the average Form/document review time provided in the Government's answer to Q & A 125 describes the time it takes to complete one review of a case, and that a single case may go through several reviews depending on how often documents are updated to the case.
Yes. Review C.4.1.1, ii Immigrant visas for more information. (the Government also notes this same data and information applies to Q & A 174)
b. Will the government provide the average number of full document reviews per MIV case?
No. The historical number of MIV reviews per case does not inform the future state. Reviews per case, whether MIV or legacy paper based, can/do change based on policy or procedural updates; they also vary depending on other factors independent of the visa processing system used to review the documents.

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2/14/2019 - This notice posts updates to Section L 12.6. An excerpt of the changed language is below and the amendment is attached:
The Oral Presentations will take place in one of the Department of State conference rooms in SA-17, or a conference room to be identified. The conference rooms consist primarily of a rectangular conference table encircled by chairs. Chairs are also available around the perimeter of the room. Conference rooms contain a desktop computer with access to Department of State networks, as well as a keyboard, mouse, and one or more large monitors. Although outlets for laptops and other electronic devices are available, the Department of State requests that Offerors not bring any electronic or audiovisual equipment in support of their presentation (e.g., laptop, projector, screen, etc.). Please note that personal and corporate devices are not permitted to connect to Department of State networks or hardware. If requested by the Offeror, the Department of State will use the presentation capabilities of the conference room (i.e., the in-room desktop computer, peripherals, and monitor(s)) to display the Offeror's presentation using the version submitted on the Offeror's CD (as noted in L.12.5). If use of conference room presentation capabilities is requested, the Offeror will retain control of when slides advance or reverse throughout the presentation. The Offeror may bring additional printed copies of the presentation for attendees, however the Government will not accept any other materials and the Offeror shall collect all additional printed copies at the conclusion of the presentation. The Department of State will entertain requests to view conference rooms in advance of a presentation by scheduling an appointment with the contracting officer, however appointments may not be feasible subject to room availability. Such appointments must be scheduled no later than one (1) full business day before an Offeror's scheduled oral presentation and shall not interfere with a presentation or other meeting in progress. The Offeror may not audio or video record its own presentation and shall not be reimbursed for any costs associated with the presentation.
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2/7/2019 - This notice posts Amendment 0002 and related attachments..

2/4/2019 - This notice posts responses to questions submitted by industry. The proposal due date is revised to February 20, 2019. An amendment to formalize the due date as well as the other revisions discussed in the Questions and Answers will follow as soon as possible..

2/1/2019 - Update: The proposal due date will be revised to two weeks after the Q and A are posted to FBO. The consolidated list of Q and A will be posted to FBO as soon as possible..

1/24/2019 - Update: The Government continues to work on completing answers to all of the questions received and obtain internal DOS approvals for their release. The consolidated list of Q and A will be posted to FBO as soon as possible. The Government anticipates an extension to the proposal due date no earlier than February 4, 2019..

1/4/2019 - Update: The Government is working on completing answers to all of the questions submitted. A consolidated list of Q & A will posted to FBO as soon as possible. The Government anticipates an extension to the proposal due date no earlier than January 31, 2019..

12/27/2018 - This notice posts Amendment 0001. The amendment also adds new documents to the Reading Room. Access to these documents must be requested. Interested offerors who have submitted an NDA should submit an email request for the additional Reading Room materials to mejiakj@state.gov and BrewerJ@state.gov. DOS will verify an NDA is on file and transmit the materials to the offeror via email..

12/11/2018 - MS Outlook invitations for due diligence sessions were issued this morning. Any prime contractor who expected an invitation and did not receive a meeting invite should contact the Contracting Officer, Kathy Mejia, via email mejiakj@state.gov or phone (703) 875-6689 as soon as possible..

12/4/2018 - A general invitation for due diligence sessions was issued today via email. Any prime contractor who submitted an intent to bid and attended VSS site visits and who did not receive an email regarding upcoming due diligence sessions should contact the Contracting Officer, Kathy Mejia, via email, mejiakj@state.gov or phone (703) 875-6689..

11/29/2018 - This notice post the official Request for Proposals (RFP) to include SF33, Appendix I, RFP Section J Attachments, and the Non-Disclosure Agreement..

11/29/2018 - This notice provides Pre-Site Visit Q & A..

11/20/2018 - This notice provides the Power Point presentation and tour talking points for the NVC and KCC site visits. It also provides the consolidated attendee list for the site visits. .

10/29/2018 - This notice provides clarification regarding the upcoming Site Visits through an updated attachment for registration.
To clarify, the site visit attendance REQUIREMENT is for small business Prime vendors. If a small business vendor does not attend both site visits, it will be ineligible to submit a bid. If the small business Prime wants to use one of its two representative nominations for a subcontractor, that is at the discretion of the small business prime. Either way, any small business vendor intending to prime will be given priority to use their two spots. The Government will evaluate all of the RSVPs based on this priority. After review, if the Government is able to accommodate all of the Primes (ideally 2 representatives per vendor), then we will review registrations for subs or others. All submissions must be filled out completely including the "prime" vs. "sub" determination.
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10/22/2018 - This notice provides the Q & A from Industry Day and the DRAFT version of Sections L and M..

10/19/2018 - This notice provides details regarding upcoming Site Visits and also gives detailed instructions on how to register for the events..

This posting serves as the official Presoliciation Notice. The Department of State intends to issue a solicitation for Visa Support Services at the National Visa Center in Portsmouth, NH and the Kentucky Consular Center in Williamsburg, KY. This opportunity is a small business set-aside.

The solicitation will result in a single-award hybrid contract, with a combination of firm fixed price, labor hour, and cost reimbursable line items for a base year and four one-year option periods. The North American Industry Classification System (NAICS) code is 541513, Computer Facilities Management Services.

Paper copies of the solicitation will not be mailed. Interested offerors are responsible for checking FBO to obtain the solicitation, attachments, amendments, and any other information pertaining to the solicitation and are encouraged to register for notification through FBO. All offerors must be actively registered in the System for Award Management (SAM) to be eligible for award.

A formal Request for Proposal (RFP) will be issued on or about November 1, 2018.

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This notice updates provides a list of the Industry Day participants. It does not include the name of any participants who requested that their information be withheld..

10/5/2018 - This Notice posts the acronym list provided to Industry Day attendees..

10/5/2018 - This Notice provides the PowerPoint presentation for Industry Day, October 4, 2018..

See the information below regarding Industry Day for Visa Support Services (VSS):

The U.S. Department of State welcomes small businesses and their teaming partners to attend this important information session about the Visa Support Services contract recompete.

Date: Thursday, October 4, 2018
Time: 1-4 p.m. EST

Location:
U.S. Department of State
Bureau of Consular Affairs
SA-17, Room B1.302
600 19th Street, NW
Washington, DC 20522-1711

Due to space limitations, we encourage companies to limit participation to a maximum of three (3) representatives. Please submit the name, title, company, and email address of your attendees by 3:00 p.m. EST, Thursday, September 27, 2018 to Sara Krumm, KrummSM@state.gov.

In addition to an overview of the requirement, the Government will reserve time to address some of the questions submitted in advance as well as take additional questions at the end of the Industry Day. Please submit any questions related to the draft RFP to MejiaKJ@state.gov by 3:00 p.m. EST, Thursday, September 27.

If you require special accommodations, please notify Sara Krumm, KrummSM@state.gov by 3:00 p.m. EST, Thursday, September 27, 2018.

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The Department of State (DOS) intends to issue a solicitation for Visa Support Services at the National Visa Center in Portsmouth, NH and the Kentucky Consular Center in Williamsburg, KY. This opportunity was originally posted as an RFI under solicitation #19AQMM18RXXXX and 19AQMM18RXXX1.
The solicitation will be issued as a small business set-aside. A draft Statement of Work is attached to this notice. The official synopsis and additional documents will be posted as soon as practicable.
DOS plans to hold an Industry Day on October 4, 2018 at 600 19th Street, NW, Washington, D.C. 20431. Additional details for the Industry Day will be posted in the near future.
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