USARC DEERS Support Services

The Mission and Installation Contracting Command - Fort Bragg seeks administrative support services for Common Access Card issuance and DEERS operations across 33 Army Reserve Identification Card Offices located in CONUS and OCONUS (including Hawaii, Puerto Rico, American Samoa, and Saipan), with proposals due June 12 and questions due by May 22. This is a 100% Service-Disabled Veteran Owned Small Business set-aside. A recent amendment updated the solicitation closure date from June 5 to June 12 and reflects all Q&A submissions in updated documents.

Place of performance spans 33 ICO locations throughout CONUS and OCONUS, with administrative oversight at Fort Bragg, North Carolina. The contractor shall staff all sites during specified Monday–Friday operating hours (0600–1800 depending on location), process CAC and Uniformed Services ID issuance, perform eligibility verification and DEERS database input, and issue identification cards to eligible recipients. The requirement demands 40 full-time equivalent positions: two exempt Site Manager/Program Manager roles based at Fort Bragg and 38 exempt Verifying Official/CAC Operator positions distributed across facilities. All contractor personnel must obtain a National Agency Check with Inquiries (NACI) Tier 1 investigation and maintain Common Access Cards. Program Manager and Alternate Program Manager positions require Tier III Secret security clearances and either a Bachelor's degree in Business Management or five years of relevant program management experience plus three years of operational experience processing identification issuance requests. No telework is permitted. All personnel must complete RAPIDS certification training and mandatory training in TARP, AT Level I, OPSEC, SHARP, iWATCH, and DoD Information Assurance Awareness. Travel costs are capped at $25,000 per contract period. The contract runs from August 6, 2026, through July 5, 2027 (base year), with two one-year option periods, preceded by a 30-day phase-in from July 6 through August 5, 2026. The contract is firm fixed price. NAICS 561110; small business size standard $12.5 million. Evaluation uses Lowest Price Technically Acceptable with factors including Mission Capability (Phase-In Approach, Management Approach, Staffing Approach), Price, and Past Performance. All prospective offerors must maintain a CAGE Code and current SAM registration.