Questions and Answers_Attachment 3_USARC DEERS Support Services_04JUN26.docx

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-R-A010. Questions were accepted through 22 May 2026 at 4:00 PM EST. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the solicitation will be issued by formal amendment via the Government Point of Entry (GPE).

Any changes from prior requirements are fully reflected in the solicitation as issued. Offerors are responsible for reviewing the Performance Work Statement, Technical Exhibits, and all attachments to determine the requirements for this acquisition

Please confirm and correct that CLIN 0002 PoP should be 06 August 2026 to 05 July 2027 The CLIN structure in the solicitation is correct. CLIN 0001 covers the 30 day phase in period, and CLIN 0002 covers the 11 month base period.

Please confirm the correct number of required performance locations and whether Site 33/Fort Knox is included in the required staffing, management, and pricing approach Government Confirms there are 33 locations for this requirement. Reference revised PWS for changes.

Please confirm whether the Fort Bragg PM and/or APM may count toward the SSM requirement for the Fort Bragg ICO.

Please confirm whether each site, including part-time/0.5 FTE locations, must have a separate designated SSM in Security Online?

Please confirm whether on the PM and APM can be an SSM or at sites with one personnel 0.5 or 1 FTE) do they too serve in all cases as the SSM and VO?

Please refer to the updated PWS for recent changes. The Alternate Project Manager (APM) position has been replaced with the Regional Manager (RM), which functions as a Verifying Official (VO) position.

Yes, the Project Manager (PM) may be dual‑hatted as the SSM for the Fort Bragg ICO. In addition, the Government will provide 1–2 personnel to fulfill the SSM requirement at that location.

Regarding part‑time or 0.5 FTE sites: For locations staffed with part‑time personnel (0.5 FTE) or a single full‑time individual.The PM/RM can be dual hatted as SSM only for their location. All full time and part time locations will certify as SSMs for their designated site locations. If staff are available, the government may be able to provide personnel to certify as SSM for support.

Each site must have an SSM designated in Security Online. All VOs are considered SSMs unless otherwise specified in the PWS.

If operations are temporarily relocated to an alternate facility, the Government will ensure that SSMs and VOs have access to the required RAPIDS/DEERS equipment, network connectivity, card stock control, physical security measures, and all necessary SSM/VO permissions at that location.

Please confirm that any work-from-home planning should be limited to Government-authorized administrative, management, coordination, reporting, and employee accountability activities, and that DEERS/RAPIDS production work, CAC/USID issuance, card stock handling, and PII-sensitive processing must occur only at authorized Government facilities/systems unless otherwise directed by the Government.

Reference PWS para 1.13. Place of Performance and response to question #11.

Please confirm whether the intended reference is Technical Exhibit 7, or another exhibit, so offerors can align the security approach and compliance matrix to the correct attachment DD254 is included at Technical Exhibit 7.

Please confirm how the Government will treat replacement timelines when Government-dependent actions such as CAC issuance, favorable background processing, RAPIDS access, Security Online role assignment, training availability, or Government certification approval extend beyond the contractor’s control The Government acknowledges that certain onboarding and replacement activities, such as CAC issuance, background investigations, RAPIDS access, Security Online role assignments, training availability, and Government certification approvals are Government‑dependent actions. When delays occur due to factors outside the contractor’s control, the Contracting Officer Representative (COR) will coordinate with the contractor to address the situation. Replacement timelines will be applied reasonably, consistent with the circumstances and the contractor’s demonstrated efforts to comply.

Please confirm the anticipated post-phase-in travel purposes under the travel CLINs, including whether travel may be used for PM/APM site visits, emergency backfill, training/certification support, or mission-essential continuity support.

Travel is only authorized for PM/RM site visits.

Travel is not authorized for emergency backfill, training/certification support, or mission-essential continuity support.

With all sites having to be operational as specified in TE 3, does the Government allow the contractor to have fully qualified replacement personnel through CAC and training as back up personnel or can times be made up if a site had to be closed?

While a replacement is being hired, if no backup is immediately available, the PM may coordinate with the COR to approve a temporary site closure. Alternatively, the PM may approve utilizing personnel from a site with 2 FTEs as temporary backup coverage.

Please confirm that Technical Exhibit 6 is the controlling exhibit for RAPIDS certification/training requirements and whether the evaluation reference to Technical Exhibit 5 should be corrected.

The RAPIDS Training Certification is provided at Technical Exhibit 6. See solicitation for changes.

Please confirm whether offerors may submit relevant past performance from proposed subcontractors/team members, and whether those references will be evaluated as part of the offeror/team’s past performance Yes, any subcontractors that will perform major or critical aspects of the requirement when it is relevant to the instant acquisition will be considered.

Can the Government confirm that except for the PM and APM that all other positions are Wage Determined and Non-Exempt Historically, the PM/APM have been exempt positions. The Offeror shall make the determination of exempt or non-exempt based on their staffing solution.

Please confirm whether every VO/CAC Operator must complete both desktop and deployable workstation training/certification, or only the certification path tied to the workstation/site type to which the user is assigned.

The VO/CAC Operator must only complete the certification path tied to the workstation/site type to which the user is assigned (desktop or deployable workstation training/certification).

A list of employees will be provided to the awardee after award to determine employee eligibility for vacation or other fringe benefits based upon length of service IAW FAR 52.222-41(n).

Reference Technical Exhibit 1 Performance Requirements Summary for changes.

For 1 FTE, part-time/0.5 FTE locations.

For 2 FTE locations, the VOs certify to become SSMs.

The PM/RM can be dual hatted as SSM for FT Bragg/FT Knox

This requirement is for a base plus two (2) option years. See Attachment 1_Performance Work Statement (PWS) for changes.

5.3 It lists Customer service handouts that the contractor shall develop.

1. Who is responsible for the cost of these handouts?

1. Is there a standard format for these handouts.

1. Is there a minimum number of handouts to be made for each locations?

The RM will certify as an SSM. See Attachment 1_Performance Work Statement (PWS) for changes.

The PM will provide handout comment cards, other info/signs for personnel to print. The Government will provide access to printers to print handouts.

No minimum number of handouts required. It will vary at each site. As long as the handouts are available and stocked for the customers.

The purpose is to inform customers of required documents customers need to have with them in order to obtain a CAC. Not all customers read all requirements from the RAPIDS online site. The handouts/sign shall also include hours of operation, directions and the phone number to the facility. Most locations are secured and customers may have to call the CAC office for access.

A single cover sheet will suffice.

Correct italic and bold are permissible throughout, however should not be used for the entirety of the proposal submission. The submission should be ariel 12 font.

The numbering has been corrected. See Attachment 1_Performance Work Statement (PWS) for changes.

Can the Government please confirm whether this file naming convention is applicable to all volumes/what naming convention is required?

Yes, it is applicable to all volumes.

Reference response to question #2.

The Period of Performance (POP) is anticipated to begin phase-in on 06 July 2026. Reference solicitation for complete POP dates.

Yes.

All changes will be clearly identified.

Each contractor operates one (1) workstation, but they have all access to all stations assigned to USARC at their site. Although, most sites are run by one contractor/one workstation, some sites may have two contractors/2 workstations and or one workstation for 2 contractors.

Each contractor operates one (1) workstation at a time and is required to operate at their workstations for the full duration of the hours of operation.

Verifying Officers (VO) complete two (2) hours of online training on basic ID card policies, followed by a multiple-choice test. This online training educates operators on how to correctly navigate the Defense Enrollment Eligibility Reporting System (DEERS) and issue Uniformed Services Identification (USID) cards and Common Access Cards (CAC) in accordance with DoD regulations, such as DoDI 1000.13 and other policies and regulations.

T represents Tuesday and TH represents Thursday.

Each site has at least one RAPIDS workstation, with some locations having two. Some sites with one workstation may be shared by a full-time and a part-time contractor. Contractors must man the workstations assigned to their site.

Amended TE 3 will be updated to specify the number of workstations at each site.

Reference response to question #53.

Yes, DEERS is the database that determines eligibility for military benefits and personnel data.

No. The Government does not expect contractor personnel to make benefit‑eligibility decisions. Their responsibilities are limited to verifying identity, processing transactions in accordance with RAPIDS/DEERS procedures, and following established documentation and system requirements. All benefit eligibility determinations remain the responsibility of authorized Government personnel or the appropriate Government systems.

Reference response to question #45.

Yes.

Would the Government update the WD number for Arlington Hts, IL and Forest Park Homewood, IL with WD 2015-5017.

The Wage Determination has been updated. See Technical Exhibit 8 for changes.

TE 5 lists Coraopolis, PA. TE 5 does not list Moon Township.

Are Moon Township, PA and Coraopolis, PA the same site location? Will the Government please clarify.

Moon Township, PA and Coraopolis, PA use the same address zip code. For GPS travel purposes utilize Moon Township for correct site bldg.

Reference TE 3: Site #-32, Site Name-McGarity Reserve Center, 99 Soldiers Lane ,Moon Township, PA, 101589

Please confirm whether Offerors shall plan on 1,920 or 1,856 net productive hours per FTE.

Reference response to question #24.

DEERS SUPPORT SERVICES

JACQUES SARAH K CIV USARMY ACC MICC (USA)

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