USARC DEERS Support Services

The Mission and Installation Command - Fort Bragg (MICC-FB) is issuing a solicitation for DEERS Support Services to support the United States Army Reserve Command (USARC) in providing administrative support to Identification Card Offices (ICOs) across 33 locations in the continental United States and overseas. The primary services include personnel to issue Department of Defense identification cards, including Common Access Cards (CACs), and to verify eligibility and input data into the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS). Key requirements mandate that contractor personnel operate RAPIDS workstations with 100 percent accuracy, complete 85 percent of inputs and updates within 15 minutes of customer arrival, maintain site rosters at 95 percent accuracy and 98 percent timeliness, and ensure 95 percent of employees maintain current required training including RAPIDS certification and mandatory security training courses. Performance objectives are established in the Performance Requirements Summary (PRS) with specific thresholds for accountability, system accuracy, customer service delivery, staffing, and reporting, with surveillance conducted through period sampling, random sampling, and validated customer complaints. The Request for Proposal will be posted on or about May 15, 2026, on sam.gov, and all prospective offerors must maintain a valid Commercial and Government Entity (CAGE) Code and be registered in the System of Award Management (SAM) at www.sam.gov.

This contract opportunity is a 100 percent Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, requiring offerors to represent in good faith that they qualify as small businesses under FAR 19.301, with a small business size standard of $12.5 million under NAICS code 561110. The Government intends to award a Firm Fixed Price (FFP) contract with a base performance period of 12 months from August 6, 2026, through July 5, 2027, including a 30-day phase-in period from July 6, 2026, followed by two optional one-year periods. The contract requires approximately 40 full-time equivalents (FTEs) distributed across the 33 locations, with staffing ranging from 0.5 to 2.0 FTEs per facility and minimum productive hour requirements varying from 69.5 to 278 hours monthly based on 90 percent availability. Contractor personnel must be U.S. citizens with a high school diploma or equivalent, possess an open National Agency Check with Inquiries (NACI) Tier 1 investigation, and obtain a Common Access Card prior to performance start. All facilities operate Monday through Friday during specified hours, typically from 0600 to 1600 or 0830 to 1600, and wage determinations applicable to each of the 33 locations have been established based on Department of Labor prevailing wage requirements effective December 3, 2025.