Service Transition Support (STS) Services

Due to the severe weather expectation in the Washington DC area, SAQMMA16R0029 A008 is hereby posted as of March 13, 2017 to extend the due date of proposals to 12:00 PM EDT (Noon), March 16, 2017.
All other terms and conditions remain unchanged..

Added: Mar 13, 2017 12:16 pm Modified: Mar 13, 2017 3:54 pmTrack Changes Due to the severe weather expectation in the Washington DC area, SAQMMA16R0029 A008 is hereby posted as of March 13, 2017 to extend the due date of proposals to 12:00 PM EDT (Noon), March 16, 2017.

All other terms and conditions remain unchanged. 

Due to the severe weather expectation in the Washington DC area, SAQMMA16R0029 A008 is hereby posted as of March 13, 2017 to extend the due date of proposals to 12:00 PM EDT (Noon), Marc 16, 2017.
All other terms and conditions remain unchanged..

Added: Mar 13, 2017 12:16 pm Due to the severe weather expectation in the Washington DC area, SAQMMA16R0029 A008 is hereby posted as of March 13, 2017 to extend the due date of proposals to 12:00 PM EDT (Noon), Marc 16, 2017.

All other terms and conditions remain unchanged. 

SAQMMA16R0029 A007 is hereby posted as of February 24, 2017

Refer to amendment for specific changes.

all other terms and conditions remain unchanged.

.

Added: Feb 24, 2017 11:37 am SAQMMA16R0029 A007 is hereby posted as of February 24, 2017

Refer to amendment for specific changes.

all other terms and conditions remain unchanged.

___________________________________________________________________
SAQMMA16R0029 A006 is hereby posted as of February 21, 2017.
Refer to amendment for specific changes.
The Response Date (Proposal Due Date) in the FBO posting has been revised from 2017-02-28 at 12:00 PM EST to 2017-03-14 at 12:00 EDT
NO additional questions will be received or reviewed after this amendment.
A007 is expect to be released within 24 hours from the issuance of this amendment..

Added: Feb 21, 2017 4:21 pm ___________________________________________________________________

SAQMMA16R0029 A006 is hereby posted as of February 21, 2017.  

Refer to amendment for specific changes. 

The Response Date (Proposal Due Date) in the FBO posting has been revised from 2017-02-28 at 12:00 PM EST to 2017-03-14 at 12:00 EDT

NO additional questions will be received or reviewed after this amendment.  
A007 is expect to be released within 24 hours from the issuance of this amendment.  

The Response Date (Proposal Due Date) in the FBO posting has been revised from 2017-02-14 at 10:00 AM EST to 2017-02-28 at 12:00 PM EST.
All other terms and conditions remain unchagned..

Added: Feb 08, 2017 1:20 pm
The Response Date (Proposal Due Date) in the FBO posting has been revised from 2017-02-14 at 10:00 AM EST to 2017-02-28 at 12:00 PM EST.

All other terms and conditions remain unchagned.  

SAQMMA16R0029 A005 is hereby posted as of February 7, 2017.
The purpose of this amendment is to attach document titled "SAQMMA16R0029 A005" for revision to:
1. Update L-007 QUESTIONS REGARDING SOLICITATION
All other terms and conditions remain unchanged.

.

Added: Feb 07, 2017 5:57 pm

SAQMMA16R0029 A005 is hereby posted as of February 7, 2017.
The purpose of this amendment is to attach document titled "SAQMMA16R0029 A005" for revision to:
1. Update L-007 QUESTIONS REGARDING SOLICITATION

All other terms and conditions remain unchanged.

This is a solicitation notice of the Government's intent to issue a solicitation for the software (SW) development lifecycle in support of DoS CA/CST systems, as well as IT Service Management (ITSM) and Business Process Improvement (BPI) for CA/CST. The services capture a standards-based, best practices approach to providing service and support.

1. This solicitation is issued under total small business set-aside competition

2. North American Industrial Classification Standard (NAICS) 541512

3. Questions regarding Solicitation: The cut-off time and date for accepting written questions is 12:00 PM EDT on October 05, 2016.

4. Proposal Due Date: Proposals are due no later than 5:00 PM EDT, 04 November, 2016.

5. The contract will be a Time & Material contract that includes firm-fixed price, labor hours and cost with the CLIN structure reflected in the solicitation

6. The offeror shall confirm the submitted proposal shall be valid for 120days after the proposal due date.

Following Solicitation documents are attached:
1. SAQMMA16R0029 Solicitation
2. Attachment A - Past Performance Survey
3. Attachment B - GFE IV-V Government Inventory List
4. Attachment C - Price Schedule
5. Attachment D - STS Statement of Work

Added: Dec 28, 2016 7:08 pm Modified: Feb 07, 2017 1:58 pmTrack Changes Question and Answers #1 has been posted as of December 28, 2016. It includes a full listing of the quesions received in response to this RFP as well as the answers that have been determined sufficient for release. Future releases will be made as additional answers are received.
SAQMMA16R0029 A004 is hereby posted as of February 7, 2017.
Refer to amendment for specific changes.
.

Added: Oct 27, 2015 1:06 pm Modified: Feb 07, 2017 1:58 pmTrack Changes

This is a solicitation notice of the Government's intent to issue a solicitation for the software (SW) development lifecycle in support of DoS CA/CST systems, as well as IT Service Management (ITSM) and Business Process Improvement (BPI) for CA/CST. The services capture a standards-based, best practices approach to providing service and support.

1. This solicitation is issued under total small business set-aside competition

2. North American Industrial Classification Standard (NAICS) 541512

3. Questions regarding Solicitation: The cut-off time and date for accepting written questions is 12:00 PM EDT on October 05, 2016.

 4. Proposal Due Date: Proposals are due no later than 5:00 PM EDT, 04 November, 2016.

5. The contract will be a Time & Material contract that includes firm-fixed price, labor hours and cost with the CLIN structure reflected in the solicitation

6. The offeror shall confirm the submitted proposal shall be valid for 120days after the proposal due date.

Following Solicitation documents are attached:
1. SAQMMA16R0029 Solicitation
2. Attachment A - Past Performance Survey
3. Attachment B - GFE IV-V Government Inventory List
4. Attachment C - Price Schedule
5. Attachment D - STS Statement of Work

Added: Dec 28, 2016 7:08 pm Modified: Feb 07, 2017 1:58 pmTrack Changes Question and Answers #1 has been posted as of December 28, 2016.  It includes a full listing of the quesions received in response to this RFP as well as the answers that have been determined sufficient for release.  Future releases will be made as additional answers are received. 


SAQMMA16R0029 A004 is hereby posted as of February 7, 2017. 

Refer to amendment for specific changes.   

 

Question and Answers #1 has been posted as of December 28, 2016. It includes a full listing of the quesions received in response to this RFP as well as the answers that have been determined sufficient for release. Future releases will be made as additional answers are received..

Added: Dec 28, 2016 7:08 pm Question and Answers #1 has been posted as of December 28, 2016.  It includes a full listing of the quesions received in response to this RFP as well as the answers that have been determined sufficient for release.  Future releases will be made as additional answers are received. 

SAQMMA16R0029 A003 is hereby posted as of December 22, 2016.
The amendment does the following:
1. Extend the due date of proposals on this requirement until 10:00 EST on February 14, 2017 (SF33, Block 9);
2. Incorporate a draft DD-254 as Attachment E to the solicitation;
3. Incorporate a SCA WD 15-4281 as Attachment F to the solicitation; and
4. Update the following clauses/provisions 52.204-7, 52.204-8, 52.204-10, 52.204-13, 52.204-14, 52.219-8, 52.222-26, and
52.244-6.
The complete listing of questions as well as a partial listing of answers is expected to be uploaded to this site no later than December 27, 2016..

Added: Dec 22, 2016 5:35 pm SAQMMA16R0029 A003 is hereby posted as of December 22, 2016.
The amendment does the following:
1. Extend the due date of proposals on this requirement until 10:00 EST on February 14, 2017 (SF33, Block 9);
2. Incorporate a draft DD-254 as Attachment E to the solicitation;
3. Incorporate a SCA WD 15-4281 as Attachment F to the solicitation; and
4. Update the following clauses/provisions 52.204-7, 52.204-8, 52.204-10, 52.204-13, 52.204-14, 52.219-8, 52.222-26, and
52.244-6.

The complete listing of questions as well as a partial listing of answers is expected to be uploaded to this site no later than December 27, 2016. 

SAQMMA16R0029 A002 is hereby posted as of November 23, 2016.
The purpose of this amendment is to extend the due date for proposals through January 06, 2017 at 5:00 PM EST.
All other terms and conditions remain unchanged.
Answers for offeror submitted questions regarding the solicitation is scheduled to be posted upon an issuance of Amendment #3.

Added: Nov 23, 2016 10:46 am SAQMMA16R0029 A002 is hereby posted as of November 23, 2016.
The purpose of this amendment is to extend the due date for proposals through January 06, 2017 at 5:00 PM EST.

All other terms and conditions remain unchanged.

Answers for offeror submitted questions regarding the solicitation is scheduled to be posted upon an issuance of Amendment #3

_____________________________________________________________________________
SAQMMA16R0029 A001 is hereby posted as of October 19, 2016.
the purpose of this amendment is to extend the due date for proposals through December 02, 2016 at 5:00 PM EST.
All other terms and conditions remain unchanged.
Answer for offeror submitted questions regarding the solicitation is scheduled to be posted upon an issuance of Amendment #2.
.

Added: Oct 19, 2016 2:40 pm _____________________________________________________________________________
SAQMMA16R0029 A001 is hereby posted as of October 19, 2016. 
the purpose of this amendment is to extend the due date for proposals through December 02, 2016 at 5:00 PM EST. 

All other terms and conditions remain unchanged. 

Answer for offeror submitted questions regarding the solicitation is scheduled to be posted upon an issuance of Amendment #2. 

This is a solicitation notice of the Government's intent to issue a solicitation for the software (SW) development lifecycle in support of DoS CA/CST systems, as well as IT Service Management (ITSM) and Business Process Improvement (BPI) for CA/CST. The services capture a standards-based, best practices approach to providing service and support.

1. This solicitation is issued under total small business set-aside competition

2. North American Industrial Classification Standard (NAICS) 541512

3. Questions regarding Solicitation: The cut-off time and date for accepting written questions is 12:00 PM EDT on October 05, 2016.

4. Proposal Due Date: Proposals are due no later than 5:00 PM EDT, 04 November, 2016.

5. The contract will be a Time & Material contract that includes firm-fixed price, labor hours and cost with the CLIN structure reflected in the solicitation

6. The offeror shall confirm the submitted proposal shall be valid for 120days after the proposal due date.

Following Solicitation documents are attached:
1. SAQMMA16R0029 Solicitation
2. Attachment A - Past Performance Survey
3. Attachment B - GFE IV-V Government Inventory List
4. Attachment C - Price Schedule
5. Attachment D - STS Statement of Work

.

Added: Oct 27, 2015 1:06 pm Modified: Sep 16, 2016 5:04 pmTrack Changes

This is a solicitation notice of the Government's intent to issue a solicitation for the software (SW) development lifecycle in support of DoS CA/CST systems, as well as IT Service Management (ITSM) and Business Process Improvement (BPI) for CA/CST. The services capture a standards-based, best practices approach to providing service and support.

1. This solicitation is issued under total small business set-aside competition

2. North American Industrial Classification Standard (NAICS) 541512

3. Questions regarding Solicitation: The cut-off time and date for accepting written questions is 12:00 PM EDT on October 05, 2016.

 4. Proposal Due Date: Proposals are due no later than 5:00 PM EDT, 04 November, 2016.

5. The contract will be a Time & Material contract that includes firm-fixed price, labor hours and cost with the CLIN structure reflected in the solicitation

6. The offeror shall confirm the submitted proposal shall be valid for 120days after the proposal due date.

Following Solicitation documents are attached:
1. SAQMMA16R0029 Solicitation
2. Attachment A - Past Performance Survey
3. Attachment B - GFE IV-V Government Inventory List
4. Attachment C - Price Schedule
5. Attachment D - STS Statement of Work

This pre-solicitation notice is to advise offerors of an upcoming opportunity with the United States (U.S.) Department of State (DoS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CA/CST). The primary mission of CA is to protect and assist U.S. citizens abroad, to issue passports to U.S. Citizens, and to issue immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.

CA/CST is tasked with providing CA's mission critical information technology (IT) resources necessary to support various CA locations including approximately 230 overseas posts, 29 domestic Passport agencies, and an array of information, book / card print, passport centers, DoS annexes, and contractor sites. To achieve this mission, CA actively pursues business, technology, and management goals and objectives.

The traditional approach for project management and execution is undergoing a transformation that incorporates principles of Lean and Agile practices. Industry experience has shown these practices, when implemented correctly, produce higher quality products. CA/CST is adopting an Agile / Lean approach for its SW development projects. The offeror shall adhere to CA/CST practices and guidelines that facilitate this approach. The offeror is expected to maintain at least a CMMI Level III rating for the duration of this requirement.

The offeror shall conduct Service Transition Support (STS) services in collaboration with Government Task Managers (GTMs) and CA/CST SW development groups with a view towards adding value to existing processes and programs. The offeror shall be able to conduct STS services so that they will withstand scrutiny by the DoS Office of the Inspector General (OIG) and the Government Accountability Office (GAO). The offeror shall manage the task workload using scalable processes and techniques that allow for surges in activities and for varying product priorities.

The Contractor shall conduct STS services in compliance with the CA/CST Software Development Life Cycle (SDLC); DoS Managing State Projects (MSP) methodology; Processes and practices of the CMMI-DEV Level III; Project Management Institute's (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide); Information Technology Infrastructure Library (ITIL) and International Standards Organization (ISO) 9001 Quality Assurance methodology.

Program Management and Reporting are to begin immediately upon award and the additional services that are required are facility and transition management; independent validation and verification; quality management and configuration management.

This requirement will be a small business set aside. The NAICS code for this requirement is 541512. The solicitation is expected to be released in the near future. A Top Secret facility clearance is required on the date of proposal submission. Offerors submitting proposals against the solicitation will have to submit verifiable access (specific address required) to at least 28,000 square feet of office space. The verifiable access could be in the form of a contingent least agreement. No telephone calls will be accepted at this time.

.

Added: Oct 27, 2015 1:06 pm Modified: Jan 12, 2016 6:27 pmTrack Changes This pre-solicitation notice is to advise offerors of an upcoming opportunity with the United States (U.S.) Department of State (DoS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CA/CST). The primary mission of CA is to protect and assist U.S. citizens abroad, to issue passports to U.S. Citizens, and to issue immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.

CA/CST is tasked with providing CA's mission critical information technology (IT) resources necessary to support various CA locations including approximately 230 overseas posts, 29 domestic Passport agencies, and an array of information, book / card print, passport centers, DoS annexes, and contractor sites. To achieve this mission, CA actively pursues business, technology, and management goals and objectives.

The traditional approach for project management and execution is undergoing a transformation that incorporates principles of Lean and Agile practices. Industry experience has shown these practices, when implemented correctly, produce higher quality products. CA/CST is adopting an Agile / Lean approach for its SW development projects. The offeror shall adhere to CA/CST practices and guidelines that facilitate this approach. The offeror is expected to maintain at least a CMMI Level III rating for the duration of this requirement.

The offeror shall conduct Service Transition Support (STS) services in collaboration with Government Task Managers (GTMs) and CA/CST SW development groups with a view towards adding value to existing processes and programs. The offeror shall be able to conduct STS services so that they will withstand scrutiny by the DoS Office of the Inspector General (OIG) and the Government Accountability Office (GAO). The offeror shall manage the task workload using scalable processes and techniques that allow for surges in activities and for varying product priorities.

The Contractor shall conduct STS services in compliance with the CA/CST Software Development Life Cycle (SDLC); DoS Managing State Projects (MSP) methodology; Processes and practices of the CMMI-DEV Level III; Project Management Institute's (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide); Information Technology Infrastructure Library (ITIL) and International Standards Organization (ISO) 9001 Quality Assurance methodology.

Program Management and Reporting are to begin immediately upon award and the additional services that are required are facility and transition management; independent validation and verification; quality management and configuration management.

This requirement will be a small business set aside. The NAICS code for this requirement is 541512. The solicitation is expected to be released in the near future. A Top Secret facility clearance is required on the date of proposal submission. Offerors submitting proposals against the solicitation will have to submit verifiable access (specific address required) to at least 28,000 square feet of office space. The verifiable access could be in the form of a contingent least agreement. No telephone calls will be accepted at this time.

This pre-solicitation notice is to advise offerors of an upcoming opportunity with the United States (U.S.) Department of State (DoS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CA/CST). The primary mission of CA is to protect and assist U.S. citizens abroad, to issue passports to U.S. Citizens, and to issue immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.

CA/CST is tasked with providing CA's mission critical information technology (IT) resources necessary to support various CA locations including approximately 230 overseas posts, 29 domestic Passport agencies, and an array of information, book / card print, passport centers, DoS annexes, and contractor sites. To achieve this mission, CA actively pursues business, technology, and management goals and objectives.

The traditional approach for project management and execution is undergoing a transformation that incorporates principles of Lean and Agile practices. Industry experience has shown these practices, when implemented correctly, produce higher quality products. CA/CST is adopting an Agile / Lean approach for its SW development projects. The offeror shall adhere to CA/CST practices and guidelines that facilitate this approach. The offeror is expected to maintain at least a CMMI Level III rating for the duration of this requirement.

The offeror shall conduct Service Transition Support (STS) services in collaboration with Government Task Managers (GTMs) and CA/CST SW development groups with a view towards adding value to existing processes and programs. The offeror shall be able to conduct STS services so that they will withstand scrutiny by the DoS Office of the Inspector General (OIG) and the Government Accountability Office (GAO). The offeror shall manage the task workload using scalable processes and techniques that allow for surges in activities and for varying product priorities.

The Contractor shall conduct STS services in compliance with the CA/CST Software Development Life Cycle (SDLC); DoS Managing State Projects (MSP) methodology; Processes and practices of the CMMI-DEV Level III; Project Management Institute's (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide); Information Technology Infrastructure Library (ITIL) and International Standards Organization (ISO) 9001 Quality Assurance methodology.

Program Management and Reporting are to begin immediately upon award and the additional services that are required are facility and transition management; independent validation and verification; quality management and configuration management.

This requirement will be a small business set aside. The NAICS code for this requirement is 541512. The solicitation is expected to be released on or around November 12, 2015. A Top Secret facility clearance is required on the date of proposal submission. Offerors submitting proposals against the solicitation will have to submit verifiable access (specific address required) to at least 28,000 square feet of office space. The verifiable access could be in the form of a contingent least agreement. No telephone calls will be accepted at this time.

.

Added: Oct 27, 2015 1:06 pm This pre-solicitation notice is to advise offerors of an upcoming opportunity with the United States (U.S.) Department of State (DoS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CA/CST). The primary mission of CA is to protect and assist U.S. citizens abroad, to issue passports to U.S. Citizens, and to issue immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.

CA/CST is tasked with providing CA's mission critical information technology (IT) resources necessary to support various CA locations including approximately 230 overseas posts, 29 domestic Passport agencies, and an array of information, book / card print, passport centers, DoS annexes, and contractor sites. To achieve this mission, CA actively pursues business, technology, and management goals and objectives.

The traditional approach for project management and execution is undergoing a transformation that incorporates principles of Lean and Agile practices. Industry experience has shown these practices, when implemented correctly, produce higher quality products. CA/CST is adopting an Agile / Lean approach for its SW development projects. The offeror shall adhere to CA/CST practices and guidelines that facilitate this approach. The offeror is expected to maintain at least a CMMI Level III rating for the duration of this requirement.

The offeror shall conduct Service Transition Support (STS) services in collaboration with Government Task Managers (GTMs) and CA/CST SW development groups with a view towards adding value to existing processes and programs. The offeror shall be able to conduct STS services so that they will withstand scrutiny by the DoS Office of the Inspector General (OIG) and the Government Accountability Office (GAO). The offeror shall manage the task workload using scalable processes and techniques that allow for surges in activities and for varying product priorities.

The Contractor shall conduct STS services in compliance with the CA/CST Software Development Life Cycle (SDLC); DoS Managing State Projects (MSP) methodology; Processes and practices of the CMMI-DEV Level III; Project Management Institute's (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide); Information Technology Infrastructure Library (ITIL) and International Standards Organization (ISO) 9001 Quality Assurance methodology.

Program Management and Reporting are to begin immediately upon award and the additional services that are required are facility and transition management; independent validation and verification; quality management and configuration management.

This requirement will be a small business set aside. The NAICS code for this requirement is 541512. The solicitation is expected to be released on or around November 12, 2015. A Top Secret facility clearance is required on the date of proposal submission. Offerors submitting proposals against the solicitation will have to submit verifiable access (specific address required) to at least 28,000 square feet of office space. The verifiable access could be in the form of a contingent least agreement. No telephone calls will be accepted at this time.