SAQMMA16R0029_QA_A004.xlsx

Sheet1

Also

Clearances. Any recommended or proposed clearance levels for key personnel should be documented in the proposal.

2. Sensitive But Unclassified

employees and subcontractors knowledgeable in the work required. While the contracting officer may provide written notice to incumbent contractors whose contracts or task orders contain the FAR 52.237-3 Continuity of Service clause, there is no guarantee that the successfull contractor should expect that another contractor will be responsible for training their employees or that in every area of work covered by this new contract, services were provided under a predecessor contract. SOW has been revised to indicate FAR 52.237-3 is only applicable at the end of the contract, not at the beginning.

be priced under Firm Fixed Price CLIN 002, Task 2:

Transition Activities. The continuity of services applicable to any contract awarded from this soliciation will be limited to those activites at the end of the contract that the contracting officer notifies the contractor of in writing that are necessary for continuity of operations.

with 35,000 square feet and a warehouse component. Please indicate if the warehouse component is included in the 35,000 square feet. Yes, the warehouse component is included in the 35,000 square feet.

http://fam.a.state.gov/fam/12fah10/1 2fah100270.html does not connect.

In Attachment_A_-_Past_Performance_Survey.xlsx, in the Introduction, it states that “…the survey will be held in confidence and will not be released or disclosed to the contractor or outside the Government.”

Please clarify whether or not offerors are to request our customers to provide us with a copy of the completed survey to include in our proposal.

B. Supplies or Services Tables, CLIN 001 (Task 1) description identifies the PoP as “12 months from the completion of the transition period.” F-006 identifies the CLIN 001 PoP as “12 months from the date of award.” Please clarify the PoP for CLIN 001. RFP section B-001 has been updated to revise the Period of Performance to be 12 months from the date of award.

reimbursable CLINs. The NTE value will be used for price evaluation purposes so it will not have any positive or negative effect on pricing proposed by any offeror during evaluations.

42 RFP B-002 14 of 72 Please clarify how Offerors are to price these optional increases in OY2 through OY4? For example, is the 25% increase in OY2 hours to be made against the standard hours identified for OY1 or against the optional 25% increased hours of OY1? Increase in work is expected to be 25% each year.

OY1 should be 125% Base Period, OY2 should be 125% of OY1; OY3 should be 125% OY2, etc.

Langauge indicating these increases are optional will be removed from RFP/SOW.

43 RFP B-002 and Attachment C Price Schedule 14 of 72 And Price Schedule tab

B-002 identifies options of 25% increase for each option year. The Price Schedule identifies 25% for OY1 and 10% for the other Option Years. Please clarify what percentage increase offerors are to propose against for the option years. Attachment C - Price Schedule has been revised to indicate 25% increase is in each year and the increase is not optional.

44 RFP F-003 and SOW 3.1.2.1 18 of 72

Attachment C Price Schedule 37 of 72 And Price Schedule tab

Does “Administrative (Entry Level)” and “Administrative (Journeyman)” reflected herein map to “Administration/Clerical (Entry Level)” and “Administration/Clerical (Journeyman)” from the Price Schedule in the costing spreadsheet? Attachment C has been revised to remove any refernce to any specific positions. Each offeror should determine the appropriate labor categories/labor mix in responding to this requirement.

49 RFP L-014 and L-015 66 and 67 of 72 L-014 identifies the cover letter as part of Volume I. L-015 refers to “the price proposal, including the cover letter.” Please clarify whether the Cover Letter is only part of Volume I, or if there is another cover letter with the Price Proposal. Reference to Volume I in L-014 has been changed to Volume VI.

50 RFP M-001 Factor 1 and SOW 2 and 2.2 RFP 69 of 72 SOW pages 4 and 6

The RFP and SOW 2 identify Task 8 as part of the Configuration Management group of tasks. SOW 2.2 identifies Task 8 as part of IV&V group of tasks. Please clarify in which group of tasks Task 8 belongs. Task 8: Information Technology Service Management (ITSM) Support Services is grouped in Configuation Management (CM). Attachment D - STS Statement of Work Section 2.2 and 2.4 has been revised to remove the information

when CST does have access to a cloud, it will not be the Contractor's responsibility to manage.

54 Att B GFE List 16-21 Will the Government identify IV&V devices that are in the Data Center and / or a cloud? See revised Attachment B.

determine the appropriate labor categories/labor mix in responding to this requirement.

3.9 Task 9 8 of 59 and

42-47 of 59

Figure 2-3 seems to not match the Task 9 work description in Section 3.9. For instance, there are two data flows from the GTMs to the Task 9 blue block – Approved Process Implementation Plan and Approved Auditing Plan. There are no data flows in the other direction representing the deliverables for (draft and final) Process Implementation Plan and Auditing Plan. Please clarify these discrepancies between Figure 2-3 and the Task 9 work description. Note that Figure 2-3 inputs of Approved Process Implementation Plan and Approved Auditing Plan are called 'Approved'. This assumes that the draft plan and final approved plan tasks have been completed.

These artifacts are input to the processes in the Figure.

reference.

63 SOW Table 3-2

3.9 13 of 59

3.9 13 of 59

Will the Government provide its delineated SW evaluation guidelines and identify the automated tools authorized by the Government, as well as the mobile and smart device testing solutions referenced in this requirement?

CST environment which the Contractor is expected to draft for Government approval.

3.6.2.4 29 of 59

3.6.2.4 29 of 59

If CST is already using the cloud,

(a) what data is in the cloud,

(b) where is the cloud, (what cloud solution is being used)

(c) does the Contractor have responsibilities in the management of that cloud?

3.6.2.4 29 of 59

On page 4: “Task 8” needs to be under “Quality Management” bullet On page 4: “Task 8” needs to be removed from “Configuration Management” bullet

To be consistent with Figure 2-3 this section requires the following title: “Tasks 8 and 9 Quality Management”.

To be consistent with figure 2-4, this section requires the following title: “Tasks 10,11and 12 Configuration Management”.

performance information (questionares) recevied.

CPARS are acceptable where the offeror was the prime contractor on Federal work. If experience was as a subcontractor or under a teaming agreement, past performance questionaires should be completed.

remove the FTE information to prevent any confusion. The information previously provided in Attachment C should not be construed as the optimum approach by the Government to meet this requirement. Offerors shall provide the labor categories/labor mix and FTE information for evaluation in RFP Section M Factor

1. The Offeror shall identify program assumptions and dependencies, program security, and risk and issue management.

2. The Offeror will be evaluated on its program management strategy, proposed staffing mix (including the bench of qualified personnel), management oversight, and risk and issue management.

The first is what the offeror shall propose and the second is how the Government will evaluate the risk and issue management.

experience" is the minimum qualification of “Program Manager”.

RFP section M-001 has been revised to update the key personnel chart to eliminate any confusion.

87 SOW Page 5. Figure 2-1 shows "Leasing". Could you please explain what this entails? The contractor shall lease their own facility to support the services in this RFP.

revised).

90 SOW Page 5. Table 2-1 - Contractor Transition shows "Leasing" as an input and "Partners" as the source. We are under the impression that the contractor is responsible for the lease. We do not understand what leasing is provided by the partners, namely GSA and CA/CST. Could you please explain? The Contractor is responsible for the lease.

'Partners' refers to the lessor.

groups of the tools.

configuration/change information across CST

The types of questions include level of satisfaction for each task and room for comments on performance accomplishments or concerns.

“FTEs” says “Track status of staff OCI/PCI” – what is meant by this?

a) This means the Contractor will be expected to show staffing levels being met or not for key personnel positions.

b) Track status of OCI/PCI means the Contractor shall ensure no OCI/PCI exists among staffing

Quality Management contract. Reference SOW sections 3.8 and 3.11 to understand how Remedy is used.

applicable at the end of the contract, not at the beginning. The extent the three existing contractors follow 52.237-3 depends on if their current contracts/task orders contain this clause and if their respective contracting officers notify them in writing that they must continue to provide services under this clause.

On award, the Contractor will coordinate to develop a final TiP, which will require at least one additional draft in the process.

Activities task 2; it is not included under the Facility Management task 3.

thought of as a computer lab, testing lab, etc.

requires management of supporting GFE within the STS facility.

count. Hardware and software are included in the NEPA inventory. No, samples/templates will not be provided.

Where is the installation to be performed?

The Contractor will be responsible to install products to be tested in the test and support environments, as described in SOW page 23 3.4.2.3.

environment.

regarding a specific error found during testing. An Advisory Notice includes information on all TIRs identified during a testing effort. A Findings and Recommendation Report is the full and final document detailing all aspects of the test, TIRs, and recommended adjudication of said TIRs.

metrics included in Table 3-8. If there are any concerns, offerors should use industry standard definitions.

121 Atch A PP Survey "Initial Contract Value and Current (or Completed) Contract Value" Please clarify that if the bidder was a subcontractor that the values entered should be the values of the subcontract and not the values of the prime's contract. The prime contract values are irrelevant unless the offeror is the prime. Contract values that are submitted should be for the work that the contractor was responsible for only.

122 Atch A PP Survey Can bidder who is using a past performance citation for a contract for which they were a subcontractor send the Past Performance Customer Satisfaction Survey directly to the Government customer instead of the company to which they were a sub? No, because, the Government was not the customer.

If past performance evalautions are received in this manner they will be deemed non-responsive.

of the test environment and labs will be provided as GFE. It will be the Contractor's responsibility to manage the GFE provided and to recommend/assess new GFE.

125 Atch C Price Sched "Chief Information Security Officer" and "Chief Security Information Officer" Both titles are listed in the price schedule under the Transition Activates and Facility Management tasks. Which title should be used? Attachment C - Price Schedule has been revised to remove the FTE information to prevent any confusion. The information previously provided in Attac hment C should not be construed as the optimum approach by the Government to meet this requirement. Offerors shall provide the labor categories/labor mix and FTE information for evaluation in RFP Section M Factor 3.

126 Atch C Price Sched Section H-011 indicates there are 5 key personnel labor categories (Program Manager, Network Administrator, Senior CM Specialist, Senior Database Administrator, and Test Automation Specialist) but Attachment C does not include any positions/hours for the Network Administrator, Senior Database Administrator and Test Automation Specialist. Please clarify. Attachment C - Price Schedule has been revised to remove the FTE information to prevent any confusion. The information previously provided in Attac hment C should not be construed as the optimum approach by the Government to meet this requirement. Offerors shall provide the labor categories/labor mix and FTE information for evaluation in RFP Section M Factor 3. The Key Personnel are the only positions specifically required by the Government. The Government is providing offerors some flexibility in how offerors can propose their pricing for these positions.

127 Atch C Price Sched Are we required to bid the FTEs as provided or are we free to adjust based upon our particular approach? Attachment C - Price Schedule has been revised to remove the FTE information to prevent any confusion. The information previously provided in Attac hment C should not be construed as the optimum approach by the Government to meet this requirement. Offerors shall provide the labor categories/labor mix and FTE information for evaluation in RFP Section M Factor 3.

128 Atch C Price Sched For pricing purposes, how does the Government wish to price 24/7/365 on call support? The Government is providing offerors some flexibility in how offerors can propose their pricing for these positions 129 Atch C Price Sched The FTEs allocated for Transition is not sufficient to effect a transition and staff to the levels required to be able to transition by the end of 120 days. Would the Government allow the offerors to bid the staffing necessary to reduce transition risk during the first 120 days in accordance with their Draft Transition Plan? Attachment C - Price Schedule has been revised to remove the FTE information to prevent any confusion. The information previously provided in Attac hment C should not be construed as the optimum approach by the Government to meet this requirement. Offerors shall provide the labor categories/labor mix and FTE information for evaluation in RFP Section M Factor 3.

130 Atch C Price Sched For pricing purposes, what is the estimated date of award? The estimated date of award is 90 days after the proposal due date.

131 Atch D STS SOW 3.2.2.4 "Demonstrate that the previous facility is closed (as necessary if transitioning to a new facility different than the current Arlington, VA location)." Please clarify the requirements of the successful STS offeror as it relates to the current facility to which a non-incumbent has no relationship with nor access to. Attachment D, SOW has been revised to remove this requirement as the incoming contractor will have no control over previous contractors operations.

132 Atch D STS SOW 3.3 "The facility shall total at least 35000 square feet in one building to include space for labs, conference rooms, server room, and secure storage space." Please clarify the requirements for the labs. Is raised flooring needed? How much power, space and cooling is needed? The requirements for the labs can be proposed based on Attachment B.

conference rooms that can hold a range of 10-35 people per conference room.

communication and network infrastructure will be available to the awardee.

identification of issues, and will be responsible to support the remediation of issues through performing the objectives as described in SOW 3.4.1.

143 Atch D STS SOW 3.4 c) Security Testing (Programmatic Code Quality, e.g., running HP Fortify to analyze code quality/security) – if yes, please clarify whether tasking includes identification of issues, or identification and support to remediation of issues Yes. The contractor will be responsible for identification of issues, and will be responsible to support the remediation of issues through performing the objectives as described in SOW 3.4.1.

production builds for formal IV&V.

147 Atch D STS SOW 3.8 Will the Government please confirm if the current ITSM production is hosted on Government site or at contractor's site? The current ITSM production is hosted on a Government site.

with perhaps some participation by others in CA

locations) along with a test environment. All virtual.