Perkins Loan Servicing

Closed Solicitation Posted

This opportunity was awarded. See the award notice from .

Solicitation number
91003124R0017
Agency
Responses due
Set-aside
Total Small Business

Opportunity facts

NAICS code
522110 Commercial Banking
Place of performance
Washington, District of Columbia 20202, United States

Notice details come from SAM.gov. Updated .

About this opportunity

The Department of Education Contracts and Acquisition Management is seeking proposals for Perkins Loan Servicing. The solicitation requires offerors to provide a range of servicing activities, including maintaining loan records, processing loan assignments, reporting to the National Student Loan Data System (NSLDS), providing customer service, and implementing default aversion measures. Offerors are encouraged to review the solicitation attachments, which contain the detailed project requirements and deliverables. Proposals must be submitted electronically by December 2, 2024 at 1:00 PM Eastern Time. The agency will evaluate proposals based on the oral presentation, which is the sole basis for award.

This opportunity is set aside for total small businesses. The incumbent contractor is Educational Computer Systems Inc. (ECSI), a subsidiary of Heartland Payment Systems. The estimated total value of the contract is $247,423,189.10, with a one-year base period and eight one-year option periods. The place of performance is Washington, DC.

Notice text

8 versions

Update #8 · Latest ·

Amendment 0007 is issued to provide answers for additional questions received.

---------------------------------------------------------------------------------------

Amendment 0006 is issued to provide answers for additional questions received.

--------------------------------------------------------------------------------------

Amendment 0005 is issued to:
a. provide answers for additional questions received and update the solicitation attachment as a result
b. Extend the due date for volumes to Monday, December 2nd, at 10:00 AM, Eastern.

----------------------------------------------------------------------------------

AMD 0004 is issued to update the answer to Question number 26 on the Questions and Answers Attachment and update the
solicitation attachment as a result.

------------------------------------------------------------------------------------------------

The purpose of AMD 0003 is to provide answers to questions received and update the solicitation attachments as a result.

-------------------------------------------------------------------------------------------------

The purpose of Amendment 0002 is to provide answers to questions received and update the solicitation attachments as a result.

----------------------------------------------------------------------------------------------------

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #7 ·

Amendment 0006 is issued to provide answers for additional questions received.

--------------------------------------------------------------------------------------

Amendment 0005 is issued to:
a. provide answers for additional questions received and update the solicitation attachment as a result
b. Extend the due date for volumes to Monday, December 2nd, at 10:00 AM, Eastern.

----------------------------------------------------------------------------------

AMD 0004 is issued to update the answer to Question number 26 on the Questions and Answers Attachment and update the
solicitation attachment as a result.

------------------------------------------------------------------------------------------------

The purpose of AMD 0003 is to provide answers to questions received and update the solicitation attachments as a result.

-------------------------------------------------------------------------------------------------

The purpose of Amendment 0002 is to provide answers to questions received and update the solicitation attachments as a result.

----------------------------------------------------------------------------------------------------

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #6 ·

Amendment 0005 is issued to:
a. provide answers for additional questions received and update the solicitation attachment as a result
b. Extend the due date for volumes to Monday, December 2nd, at 10:00 AM, Eastern.

----------------------------------------------------------------------------------

AMD 0004 is issued to update the answer to Question number 26 on the Questions and Answers Attachment and update the
solicitation attachment as a result.

------------------------------------------------------------------------------------------------

The purpose of AMD 0003 is to provide answers to questions received and update the solicitation attachments as a result.

-------------------------------------------------------------------------------------------------

The purpose of Amendment 0002 is to provide answers to questions received and update the solicitation attachments as a result.

----------------------------------------------------------------------------------------------------

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #5 ·

AMD 0004 is issued to update the answer to Question number 26 on the Questions and Answers Attachment and update the
solicitation attachment as a result.

------------------------------------------------------------------------------------------------

The purpose of AMD 0003 is to provide answers to questions received and update the solicitation attachments as a result.

-------------------------------------------------------------------------------------------------

The purpose of Amendment 0002 is to provide answers to questions received and update the solicitation attachments as a result.

----------------------------------------------------------------------------------------------------

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #4 ·

AThe purpose of AMD 0003 is to provide answers to questions received and update the solicitation attachments as a result.

-------------------------------------------------------------------------------------------------

The purpose of Amendment 0002 is to provide answers to questions received and update the solicitation attachments as a result.

----------------------------------------------------------------------------------------------------

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #3 ·

The purpose of Amendment 0002 is to provide answers to questions received and update the solicitation attachments as a result.

----------------------------------------------------------------------------------------------------

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #2 ·

The purpose of Amendment 0001 is to extend the timelines in the solicitation as follows:

a)  Questions are due at 10:00AM, Eastern on Tuesday, October 29, 2024.

b)  Proposals are due at 1:00PM, Eastern on Monday, November 18, 2024.

-------------------------------------------------------------------------------------------------------

Soliciation:

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Update #1 ·

Offerors are encouraged to review the attachments to this solicitation in development of their oral presentations and pricing proposal. Attachments contain the Perkins project requirements and deliverables. Completion of applicable attachments is required as part of the Offeror’s proposal submission.

Offerors shall submit electronic proposals to FSA.ACQ.LoanServicing@ed.gov; Kimberly.Hampel@ed.gov; and Kimberly.Kilpatrick@ed.gov. FSA's electronic mail (email) file size limitation is 25 MB. However, FSA recommends sending smaller files to avoid sending and receiving issues. If multiple emails are needed, each email should be separately identified as follows, “Company Name Perkins Loan Servicing - 1 of X”. Offerors are advised to submit electronic documents early to ensure timely submission and should confirm successful transmission/receipt.

All volumes must be received by November 4, 2024, at 4:00 pm, Eastern Time (Submission Due Date). Failure to provide timely and complete submission of any volumes will result in your organization’s proposal receiving no further consideration for award for specifics.

Files

File Type Posted
91003124R0017_SF1449_AMD0007.pdf PDF
91003124R0017 Perkins Solicitation Questions and Answers - AMD 0007.pdf PDF
91003124R0017 Perkins Solicitation Questions and Answers - AMD 0006.pdf PDF
91003124R0017_SF1449_AMD0006.pdf PDF
91003124R0017_SF1449 Continuation - AMD 0005 Updates.pdf PDF
91003124R0017 Perkins Solicitation Questions and Answers - AMD 0005.pdf PDF
91003124R0017_SF1449_AMD 0005.pdf PDF
91003124R0017 Perkins Solicitation Questions and Answers - AMD 0004.pdf PDF
91003124R0017_SF1449_AMD 0004.pdf PDF
91003124R0017_SF1449 Continuation - AMD 0004 Updates.pdf PDF
07 - Pricing Template - AMD 0003 Updates.xlsx XLSX spreadsheet
91003124R0017 Perkins Solicitation Questions and Answers - AMD 0003.pdf PDF
91003124R0017_SF1449_AMD0003.pdf PDF
15 - FSA Integrated Cloud Strategy.pdf PDF
16 - FSA Architecture Standards Template.pdf PDF
05 - Business Operations Servicing Requirements - AMD 0002 Updates.pdf PDF
08- Consumer Protection Compliance Template - AMD0002 Updated.xlsx XLSX spreadsheet
14 - IT Requirements Repository.xlsx XLSX spreadsheet
07 - Pricing Template - AMD 0002 Updates.xlsx XLSX spreadsheet
91003124R0017_SF1449 Continuation - AMD 0002 Updates.pdf PDF
Historical Data - Perkins Monthly Call Stats.xlsx XLSX spreadsheet
91003124R0017_SF1449_AMD0002.pdf PDF
91003124R0017 Perkins Solicitation Questions and Answers.pdf PDF
91003124R0017_SF1449_AMD0001.pdf PDF
91003124R0017_SF1449 Continuation_AMD0001.pdf PDF
Attachments BO5 - BO42.zip ZIP file
Attachments BO124 - BO135.zip ZIP file
Attachment BO4.zip ZIP file
Attachments BO88 - BO108.zip ZIP file
Attachment BO72 - BO84.zip ZIP file
Attachments BO136 - BO153.zip ZIP file
Attachments BO154 - BO168.zip ZIP file
Attachments BO188 - BO212.zip ZIP file
03 - FSA Brand Guidelines.pdf PDF
02 - Technology_Standards_and_Products_Guide.pdf PDF
Attachments BO169 - BO181.zip ZIP file
04 - Deliverable Chart.pdf PDF
09 - Monthly Vendor Employee Template.xlsx XLSX spreadsheet
Attachments BO182 - BO187.zip ZIP file
Attachments BO43 - BO71.zip ZIP file
91003124R0017_SF1449.pdf PDF
07 - Pricing Template.xlsx XLSX spreadsheet
Attachments BO109 - BO123.zip ZIP file
11 - Teaming Arrangements and Subcontracting Template.xlsx XLSX spreadsheet
91003124R0017_SF1449 Continuation.pdf PDF
Attachment BO2 - 2013 Accessibility Testing Report.xlsx XLSX spreadsheet
12 - Initial Authorization to Operate Timeline Actions.pdf PDF
05 - Business Operations Servicing Requirements.pdf PDF
08- Consumer Protection Compliance Template.xlsx XLSX spreadsheet
10 - Security Designation for Staffing Projections.xlsx XLSX spreadsheet
Show 40 more

50 files listed here. See the rest on GovTribe.

Notice history

Notice Type Posted
Perkins Loan Servicing Award Award Notice
This notice Latest solicitation Solicitation
Perkins Loan Servicing Original Special Notice

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