Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- QSE--36C78625Q50211
- Agency
-
National Cemetery Administration
Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- Forecast
- NCA Surveys of Customer Satisfaction (Solicitation Closed) Federal forecast
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Place of performance
- National Cemetery Admin (786) National Cemetery Admin Quantico, Virginia 22134, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs National Cemetery Administration (NCA) is seeking a contractor to provide comprehensive Customer Satisfaction Survey Services through a competitive Request for Quote. The solicitation requires a contractor to design, administer, and analyze customer satisfaction surveys across four distinct survey types: National Cemeteries Next-of-Kin Survey, Memorial Products Next-of-Kin Survey, State/Tribal/Territorial Veterans Cemeteries Next-of-Kin Survey, and Funeral Director Survey. Key contract requirements include developing survey instruments in English and Spanish, preparing sampling frames, conducting survey administration, providing technical assistance, performing data analysis, and producing multiple levels of reports including national, district, state, and cemetery-level analyses. Evaluation criteria will likely focus on past performance, survey methodology expertise, and ability to meet complex reporting requirements. The response deadline is 10:00 a.m. CST on May 19, 2025, with the government intending to make an award without discussions.
The solicitation is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 541910 with a business size standard of $22.5M. The contract will be a firm-fixed price with one base year and four one-year option periods, anticipated to run from July 18, 2025 to July 17, 2030. Interested vendors must be registered in the System of Award Management (SAM) and have an active Veteran Small Business Certification (VetCert) at the time of submission. The place of performance is Quantico, VA, with survey populations potentially reaching up to 50,000 participants. While specific award value is not disclosed, the contract will require capabilities such as large-scale survey fielding, mail-in and online survey options, data collection, automated scanning, follow-up mailings, response rate maximization, and comprehensive survey analysis and reporting.
Notice text
3 versions
Update #3 · Latest ·
Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422
Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services This purpose of this amendment is to provide answers to submitted questions, revised docs and to extend the submission due date.
Response date and time for offers is extended. Offers are due by no later than 10:00 a.m. CST on 23 May 2025 to the Contracting Officer, Weston.Worsham@va.gov. Offers must acknowledge receipt of this amendment by the time of submission by submitting separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. Note: Some revisions/changes have been highlighted in the revised documents as a courtesy. However, it is the Offeror's responsibility to review all information and documentation. See attached documents. Combined Synopsis-Solicitation Document - Revised A. Price/Cost Schedule B. Statement of Work - Revised C. Schedule of Deliverables D. Sample NCA2025 MPS English Survey E. Sample NCA2025 FD English Survey F. Sample NCA2025 State and Tribal English Survey G. Sample NCA2025 NOK English Survey H. Service Contract Act Wage Determination No. 2015-4281 Rev 32 dated 23 December 2024 – Note: The wage determination provided is for the Washington D.C. area, but it will be amended to the local area of the winning quoter upon issuance of the award. I. Past Performance Questionnaire - Revised J. FAR 52.204-20, Predecessor of Offeror K. VAAR 852.219-75, VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and Construction L. NCA 2019-2024 National Level Strategic Performance Measures (SPM) Report M. Q15 NCA Next of Kin/Family Member Survey Sample Documents N. Questions and Answers
Update #2 ·
Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422
Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services
This purpose of this amendment is to provide answers to submitted questions, revised docs and to extend the submission due date.
Response date and time for offers is extended. Offers are due by no later than 10:00 a.m. CST on 23 May 2025 to the Contracting Officer, Weston.Worsham@va.gov.
Offers must acknowledge receipt of this amendment by the time of submission by submitting separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER.
Note: Some revisions/changes have been highlighted in the revised documents as a courtesy. However, it is the Offeror's responsibility to review all information and documentation.
See attached documents. Combined Synopsis-Solicitation Document - Revised A. Price/Cost Schedule B. Statement of Work - Revised C. Schedule of Deliverables D. Sample NCA2025 MPS English Survey E. Sample NCA2025 FD English Survey F. Sample NCA2025 State and Tribal English Survey G. Sample NCA2025 NOK English Survey H. Service Contract Act Wage Determination No. 2015-4281 Rev 32 dated 23 December 2024 – Note: The wage determination provided is for the Washington D.C. area, but it will be amended to the local area of the winning quoter upon issuance of the award. I. Past Performance Questionnaire - Revised J. FAR 52.204-20, Predecessor of Offeror K. VAAR 852.219-75, VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and Construction L. NCA 2019-2024 National Level Strategic Performance Measures (SPM) Report M. Q15 NCA Next of Kin/Family Member Survey Sample Documents N. Questions and Answers
Update #1 ·
NCA Customer Satisfaction Survey Services -- R422
Combined Synopsis/Solicitation - NCA Customer Satisfaction Surveys Services
NCA has a requirement for a contractor to provide a firm-fixed price contract for Customer Satisfaction Survey Services
The Contractor shall be responsible for providing all equipment, tools, resources, and personnel to perform all services per the SOW and attachments.
See attached documentation for additional information.
Response Due Date/Time: 10:00 a.m. CST, 19 May 2025
Overview of Attachments: Combined Synopsis-Solicitation Document A. Price/Cost Schedule B. Statement of Work C. Schedule of Deliverables D. Sample NCA2025 MPS English Survey E. Sample NCA2025 FD English Survey F. Sample NCA2025 State and Tribal English Survey G. Sample NCA2025 NOK English Survey H. Service Contract Act Wage Determination No. 2015-4281 Rev 32 dated 23 December 2024 I. Past Performance Questionnaire J. FAR 52.204-20, Predecessor of Offeror K. VAAR 852.219-75, VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and Construction
Files
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Notice history
| Notice | Type | Posted |
|---|---|---|
| Award Announcement - NCA Customer Satisfaction Survey Services -- R422 | Award Notice | |
| This notice | Solicitation |
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