Attachment I - Past Performance Questionnaire.docx

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Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422
Solicitation number
QSE--36C78625Q50211
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The document is a Past Performance Questionnaire for the Department of Veterans Affairs National Cemetery Administration's (NCA) Customer Satisfaction Survey Services contract (Solicitation QSE--36C78625Q50211). The questionnaire is designed to gather detailed performance feedback from previous contractors, with evaluators required to complete and return the survey by 19 May 2025 at 10:00 a.m. CST to Weston.Worsham@va.gov.

The survey consists of 18 questions rating contractor performance across areas such as contract compliance, timeliness, management effectiveness, personnel practices, quality control, and responsiveness. Evaluators are asked to use a specific rating scale ranging from Outstanding (O) to Unacceptable (U), with additional yes/no questions about invoice accuracy, professionalism, and contract expectations. The questionnaire is part of a firm-fixed price contract for Customer Satisfaction Survey Services, where the contractor will be responsible for providing equipment, tools, resources, and personnel to perform services according to the Statement of Work and related attachments.

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Attachment H – Past Performance Questionnaire Past Performance Information

OFFEROR INSTRUCTIONS: A separate record must be completed for each Past Performance Information and Survey. Offeror must directly send to the evaluator, requesting they complete and return as indicated on the attached Past Performance Survey, no later than, 19 May 2025 at 10:00 a.m. CST to Weston.Worsham@va.gov. Further, Offeror must include a copy of each requested Past Performance Information page with proposal submission.

Name of Offeror being evaluated:

Address of Offeror:

Contract Details (i.e. Contract #/ Delivery or Task Order #, Title, Location, etc)

Evaluator’s Full Name:

Evaluator’s Position held or function in relation to project:

Evaluator’s Company/Organization Name, Address and Phone number:

Evaluator’s email address:

Please complete and return to: Weston.Worsham@va.gov No Later Than: 19 May 2025, at 10:00 a.m. CST

Past Performance Survey

Reference Instructions: The Department of Veterans Affairs is considering the Offeror listed above for award of a VA contract. Your comments would be appreciated regarding this firm’s past performance. Your comments are considered Source Selection Sensitive; therefore, you are advised that the Federal Acquisition Regulation (FAR) 15.506 prohibits the release of the names of the individuals providing reference information about the Offeror’s past performance. Survey should be completed by the evaluator and returned to Weston.Worsham@va.gov, no later than the above date.

Please evaluate the Past Performance using only the following ratings without variation. If the rating is Marginal or Unacceptable, provide additional information in the appropriate block or in the remarks section of this form.

O = Outstanding = Performance greatly exceeded contract requirements

A = Above Average = Performance exceeded contract requirements

S = Satisfactory = Performance met contract requirements

M = Marginal = Performance met the minimum contract requirements but some material aspects of the contractor’s performance were less than satisfactory.

U = Unacceptable = Performance was poor and/or did not satisfy contract requirements

NOTE: Do not use a color marking pen to circle the response. Best to use a ball point pen (Black or Blue) to circle your response.

Describe the services provided to your company/organization?

Length of the Service (Provide dates):

Rate the following questions if the company provided customer satisfaction survey services or similar services. Provide information/comments in the Remarks Section below.
Circle One

Q1. To what extent did the contractor comply with contract requirements?

O A S M U

Q2. How timely was the contractor’s performance?

O A S M U

Q3. How well did the contractor comply with the labor and safety standards?

O A S M U

Q4. Rate the effectiveness of the contractor’s management of the contract?

O A S M U

Q5. Rate the contractor’s personnel management practices.

O A S M U

Q6. Quality Control: Rate the overall quality of contractor’s work.

O A S M U

Q8. What extent was contractor flexible in responding to changing needs?

O A S M U

Q9. To what extent was the contractor reliable?

O A S M U

Q10. To what extent was the Contractor responsive to technical directions?

O A S M U

Q11. Have any cure notices, show cause letters, suspension of payment, or termination been issued? If yes, explain on the following page.

Yes No

Q12. Would you award another contract to this contractor? If no, explain on the following page.

Yes No

Q13. Was the customer satisfied with the service provided? If no, explain on the following page.

Yes No

Q14. To what extent did contractor notify you of problems of potential issues?

O A S M U

Q15. Did the Contractor submit accurate invoices during the performance period?
Yes No
Q16. Was the contractor professional and courteous in its interaction with you?
Yes No
Q17. Did the contractor respond promptly to requests?
Yes No
Q18. Did the contractor meet all expectations under the contract?
Yes No

Past Performance Survey – Remarks Section

Evaluator’s Additional Remarks regarding services:

Signature of Evaluator: Date of Evaluation:

Print Name of Evaluator:

Please email scanned copy directly to Weston.Worsham@va.gov DO NOT return survey to the company you are evaluating.

Source Selection Sensitive IAW FAR 2.101 and 3.104

File details come from the government source that posted it. Updated .