NCA Surveys of Customer Satisfaction (Solicitation Closed)
Solicited Recompete Updated
See the award notice posted : Award Announcement - NCA Customer Satisfaction Survey Services -- R422
- Solicitation expected
- Not on record
- Estimated value
- $2,000,000 to $4,900,000
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Full and Open Competition
- NAICS code
- Not on record
- Forecast number
- 35664
Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.
About this forecast
The Department of Veterans Affairs - National Cemetery Administration (NCA) is seeking a contractor to provide customer satisfaction surveys for its burial and memorial services. The contract will include four surveys measuring satisfaction of Next-of-Kin and Funeral Directors with national cemeteries, memorial products, state or tribal veterans cemeteries, and funeral director services. The contract is a recompete with an estimated award date of June 30, 2025.
The contract is set aside for Service-Disabled Veteran-Owned Small Businesses and will have a base period plus four option years. The data from the surveys will help NCA assess its compliance with the agency's mission to honor veterans and their families, and improve NCA's policy, planning, and operational efforts related to the quality of services provided to veterans and their families.
Forecast text
*THIS SOLICITATION IS CLOSED*
The Department of Veterans Affairs - National Cemetery Administration (NCA) provides burial and memorial benefits to Veterans and their eligible beneficiaries. These benefits are earned through service to our Nation. The NCA administers a suite of four surveys measuring satisfaction of Next-of-Kin and Funeral Directors with the following classifications of support and products:
1. National Cemeteries Next-of-Kin/Family Member Satisfaction Survey (NC NOK CSS)
2. VA Memorial Products Next-of-Kin/Family Member Satisfaction Survey1 (MPS NOK CSS)
3. State or Tribal Veterans Cemeteries Next-of-Kin/Family Member Satisfaction Survey (STVC NOK CSS)
4. Funeral Director Satisfaction Survey (FD CSS)
NCA strives to provide the best service and to be the model of excellence for burial and memorials for our Nation's Veterans and their families. The data from the administration of each of the surveys helps NCA to assess its compliance with the Agency’s mission to honor Veterans and their families with final resting places in national shrines and with lasting tributes that commemorate their service and sacrifice to our Nation, ensuring that no Veteran ever dies. Further, the feedback from NOK and funeral directors serves to improve NCA policy, planning, and operational efforts as it relates to the quality of the services provided to Veterans and their families. Looking to award Base plus 4 Option Years.
Solicitations
| Notice | Posted |
|---|---|
| Award Notice | |
| Solicitation |
Solicitation files
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