Attachment C - Schedule of Deliverables - CSS.pdf

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Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422
Solicitation number
QSE--36C78625Q50211
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This document is an Attachment C Schedule of Deliverables for the NCA Customer Satisfaction Survey Services contract, detailing a comprehensive set of deliverables across multiple tasks and survey types. The schedule covers base and option years, specifying draft and final product submission dates for various deliverables including project management tools, technical specifications, survey instruments, Spanish translations, web surveys, survey coordination, sampling, survey administration, technical assistance, fielding reports, survey analyses, semiannual reports, strategic measures reports, and national reports.

Key deliverables include quality control plans, work plans, monthly and weekly progress reports, survey instrument design, sampling frames, fielding schedules, technical assistance support, survey data sets, annual national reports for different survey types (NC, MPS, STVC), district and state reports, cemetery reports, and briefing documents. The schedule provides specific calendar dates for draft and final product submissions, with most final products due within 2-5 days after receiving NCA comments. The contract appears to be for comprehensive customer satisfaction survey services for the National Cemetery Administration, with detailed requirements for survey preparation, administration, and reporting across multiple cohorts and survey types.

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TASK NUMBER and TITLE DRAFT PRODUCTS FINAL PRODUCTS

Quality Control Plan 14 days after award 5 days after receiving NCA comments

Deliverable 1A: Work Plan 14 days after award 5 days after receiving NCA comments Deliverable 1B: Monthly Progress Reports 5th day of month 3 days after receiving NCA comments Deliverable 1C: Weekly Conference Agenda Agendas due 3 business days prior Revised agenda due w 24 hours prior

Deliverable 1C: Weekly Conference n/a One meeting per week unless otherwise directed by COR

Deliverable 1D: Minutes of Weekly Conference 3 days after weekly call 2 days after receiving NCA comments

Deliverable 2A: Kick-Off Agenda NLT 2 days after award NLT 3 days after award Deliverable 2B: Kick-Off Meeting N/A NLT 5 days after award Deliverable 2C: Kick-Off Meeting Minutes 2 days after Kick Off Meeting 3 days after receiving NCA comments

Deliverable 3A: Review of Technical Specifications 14 days after award 3 days after receiving NCA comments

Deliverable 3B:Technical Specifciations Baseline TS document required 30 days after award

1. Baseline TS due 2 weeks after draft.

2. TS updated throughout POP to reflect improvements and changes.

3. Final TS document required in Task 22.

Deliverable 4A.1: Survey Review for NOK NC, STVC, and MPS

BASE YEAR 8/11

OPTION YEARS 5/11

BASE YEAR 8/18

OPTION YEARS 5/18

Deliverable 4A.2: Revised Surveys for NOK NC, STVC, and MPS

BASE YEAR 8/25

OPTION YEARS 5/25

BASE YEAR 9/1

OPTION YEARS 6/1

Deliverable 4A.3: Survey Review for FD BASE & OPTIONS 11/11 BASE & OPTIONS 11/18 Deliverable 4A.4: Revised Survey for FD BASE & OPTIONS 11/25 BASE & OPTIONS 12/01 Deliverable 4B: Comprehensive Cemetery Lists BASE & OPTIONS 11/11 BASE & OPTIONS 11/18

Deliverable 5A: Spanish versions for NOK NC, STVC, and MPS

BASE YEAR 9/1

OPTION YEARS 6/1

BASE YEAR 9/8

OPTION YEARS 6/8

Deliverable 5B: Spanish versions for FD BASE & OPTIONS 12/1 BASE & OPTIONS 12/8

Deliverable 6A.1: Web survey design and demonstration (English and Spanish) for the NOK NC, STVC and MPS

BASE YEAR 9/8

OPTION YEARS 6/8

BASE YEAR 9/15

OPTION YEARS 6/15

Deliverable 6A.2: Web survey design and demonstration (English and Spanish) for the FD BASE & OPTIONS 12/8 BASE & OPTIONS 12/15

Deliverable 7A: Evidence of Scanning and Data Capture

BASE YEAR 8/11

OPTION YEARS 5/11 2 days after receiving NCA comments

Deliverable 7B.1: Final e-version Surveys and Documents for NC, STVC and MPS

BASE YEAR 8/11

OPTION YEARS 5/11 3 days after receiving NCA comments Deliverable 7B.2: Final e-version Survey and Documents for FD BASE & OPTIONS 12/8 3 days after receiving NCA comments

Deliverable 7C.1: Camera-Ready Surveys and Documents for NC, STVC and MPS

BASE YEAR 8/20

OPTION YEARS 5/20 3 days after receiving NCA comments Deliverable 7C.2: Camera-Ready Surveys and Documents for FD BASE & OPTIONS 12/20 3 days after receiving NCA comments

Deliverable 8A: Sampling Plan N/A

Input to Task 3 Tech Specs

2. TS updated throughout POP (Update Sample

Plan as needed)

Deliverable 8B.1: Cohort 1 Sampling Frame Prep for NC, STVC, and MPS Data provided by NCA ~2 weeks after corresponding Interment period 40 days prior to survey fielding

Deliverable 8B.2: Cohort 2 Sampling Frame Prep for NC, STVC, and MPS Data provided by NCA ~2 weeks after corresponding Interment period 40 days prior to survey fielding

Deliverable 8B.3: Cohort 2 Sampling Frame Prep for FD Data provided by NCA ~2 weeks after corresponding Interment period 40 days prior to survey fielding

Deliverable 8C.1: Cohort 1 Sampling Lists Prep for NC, STVC, and MPS N/A 30 days prior to survey fielding Deliverable 8C.2: Cohort 2 Sampling Lists for NC, STVC, and MPS N/A 30 days prior to survey fielding Deliverable 8C.3: Cohort 2 Sampling List for FD N/A 30 days prior to survey fielding

Deliverable 9A: Master Fielding Schedule of All Surveys/All Waves

BASE YEAR 8/1

OPTION YEARS 5/1

BASE YEAR 8/8

OPTION YEARS 5/8

Deliverable 9B: Respondent File

BASE YEAR 8/14

OPTION YEARS 5/14

BASE YEAR 8/21

OPTION YEARS 5/21

Deliverable 10A: Frequently Asked Questions

BASE YEAR 9/10

OPTION YEARS 6/10

BASE YEAR 9/17

OPTION YEARS 6/17

Deliverable 10B: Log and Breakdown N/A Weekly during survey fielding

Deliverable 11A: Weekly Fielding Report Template

BASE YEAR 9/10

OPTION YEARS 6/10

BASE YEAR 9/17

OPTION YEARS 6/17

Deliverable 11B: Weekly Fielding Report N/A Weekly during survey fielding Deliverable 11C: USPS Summary Reporting N/A Weekly during survey fielding Deliverable 11D: Final Return Rate Report N/A One week post each Cohort fielding Deliverable 11E: Non-Survey Mail sent via BRE N/A Monthly during survey fielding

Deliverable 12A: Testing Recommendations ALL YEARS 5/15 5 days after receiving NCA comments

Deliverable 12B: Testing Results Report ALL YEARS 7/10 5 days after receiving NCA comments

Deliverable 13A: Semiannual Report Templates for NOK NC, STVC, and MPS

BASE YEAR 11/15

OPTION YEARS 8/15 5 days after receiving NCA comments

Deliverable 13B1: Cohort 1 Semiannual Report (with Verbatims)

BASE YEAR 1/28

OPTION YEARS 10/28 5 days after receiving NCA comments Deliverable 13B2: Cohort 1 + Cohort 2 Semiannual Report (with Verbatims) ALL YEARS 5/15 5 days after receiving NCA comments

Deliverable 13C: Cohort 1 Survey Data Sets N/A

BASE YEAR 1/28

OPTION YEARS 10/28

Deliverable 14A: Strategic Report Templates

BASE YEAR 02/15

OPTION YEARS 11/15

BASE YEAR 02/23

OPTION YEARS 11/23

Deliverable 14B: Strategic Measure Annual Reports ALL YEARS 6/08 ALL YEARS 6/15

Deliverable 15A: Annual Report Templates

ATTACHMENT C: Base & Option Years 1-4 SCHEDULE OF DELIVERABLES The dates provided are subject to change based on the direction of the CO.

Days are indicated in calendar days unless otherwise specified. If the due date falls on a weekend or holiday, the deliverable is due on the next business day.

TASK 1: DEVELOP PROJECT MANAGEMENT TOOLS

TASK 2: KICK-OFF MEETING WITH NCA

TASK 3: TECHNICAL SPECIFICATIONS

TASK 13: SEMIANNUAL REPORTS FOR NOK

TASK 14: STRATEGIC MEASURES REPORT

TASK 4: SURVEY INSTRUMENTS

TASK 5: SPANISH TRANSLATION

TASK 6: WEB SURVEYS

GENERAL REQUIREMENTS

TASK 15: ANNUAL NATIONAL REPORTS

Indciated below by survey-type

TASK 7: SURVEY COORDINATION, PREPARATION, AND PRINTING

TASK 8: SAMPLES FOR SURVEYS

TASK 10: TECHNICAL ASSISTANCE AND HELP LINE

TASK 11: WEEKLY FIELDING REPORT

TASK 9: SURVEY ADMINISTRATION

TASK 12: SURVEY ANALYSES

TASK NUMBER and TITLE DRAFT PRODUCTS FINAL PRODUCTS

ATTACHMENT C: Base & Option Years 1-4 SCHEDULE OF DELIVERABLES The dates provided are subject to change based on the direction of the CO.

Days are indicated in calendar days unless otherwise specified. If the due date falls on a weekend or holiday, the deliverable is due on the next business day.

NC Annual Template

BASE YEAR 02/22

OPTION YEARS 11/22 5 days after receiving NCA comments

MPS Annual Template

BASE YEAR 03/01

OPTION YEARS 12/01 5 days after receiving NCA comments

STVC Annual Template

BASE YEAR 03/08

OPTION YEARS 12/08 5 days after receiving NCA comments Deliverable 15B: Draft National Reports (all 3 NLT date indicated) ALL YEARS 6/17 ALL YEARS 6/21 Deliverable 15C.1: Final National Reports - Electronic (all 3 NLT dates shown) ALL YEARS 6/24 ALL YEARS 6/28 Deliverable 15C.2: Final National Reports - Printed (all 3 NLT dates shown) N/A ALL YEARS 7/15

Deliverable 16A: NC District Template

BASE YEAR 03/01

OPTION YEARS 11/29 5 days after receiving NCA comments Deliverable 16B: Preliminary NC District Report (one sample) ALL YEARS 6/20 ALL YEARS 6/24 Deliverable 16C.1: Final NC District Reports - Electronic (all 5 NLT dates shown) ALL YEARS 6/24 ALL YEARS 6/28 Deliverable 16C.2: Final NC District Reports - Printed (all 5 NLT dates shown) N/A ALL YEARS 7/15

Deliverable 17A: STVC State Template

BASE YEAR 03/15

OPTION YEARS 12/13 5 days after receiving NCA comments Deliverable 17B: Preliminary STVC State Report (one sample) ALL YEARS 6/28 ALL YEARS 7/01 Deliverable 17C.1: Final STVC State Reports - Electronic (all NLT dates shown) as produced to meet final date shown ALL YEARS 7/8 Deliverable 17C.2: Final STVC State Reports - Printed (all NLT dates shown) N/A NLT 1 week prior to end of PoP

Deliverable 18A: NC Cemetery Report Template

BASE YEAR 03/08

OPTION YEARS 12/06 5 days after receiving NCA comments Deliverable 18B: Preliminary NC Report ALL YEARS 6/22 ALL YEARS 6/26 Deliverable 18C.1: Final NC SES Cemetery Reports - Electronic as produced to meet final date shown ALL YEARS 6/28 Deliverable 18C.2: Final NC (non-SES) Cemetery Reports - Electronic as produced to meet final date shown ALL YEARS 7/15 Deliverable 18C.3: Final NC Cemetery Reports - Printed N/A NLT 1 week prior to end of PoP

Deliverable 19A: STVC Cemetery Report Template

BASE YEAR 03/22

OPTION YEARS 12/20 5 days after receiving NCA comments Deliverable 19B: Preliminary STVC Cemetery Report ALL YEARS 7/1 ALL YEARS 7/8 Deliverable 19C.1: Final STVC Cemetery Reports - Electronic (all NLT date shown) as produced to meet final date shown ALL YEARS 7/15 Deliverable 19C.2: Final STVC Cemetery Reports - Printed (all NLT date shown) N/A NLT 1 week prior to end of PoP

Deliverable 20A: Briefing Templates (NC, MPS, STVC)

ALL YEARS 5/7 ALL YEARS 5/15

Deliverable 20B: Briefing Documents

ALL YEARS 7/7 ALL YEARS 7/15

Deliverable 20C: Attendance at Breifings

Deliverable 21A: Annual Report Data Submission Report Table of Contents N/A NLT 1 week prior to end of PoP Deliverable 21B: Annual Report Data Submission

Deliverable 22A: Annual Contracting Project Close-Out Report 30 days before the end of the POP Last Day of POP Deliverable 22B: Compilation of Deliverables N/A Last Day of POP

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

Deliverables at discretion of COR to prepare for next survey cycle fielding TASK APPLIES TO BASE and OY 1-3 only

Does not apply to OY-4 As directed by COR

TASK 25: NEXT SURVEY CYCLE- START TASK 5

TASK 26: NEXT SURVEY CYCLE- START TASK 6

TASK 27: NEXT SURVEY CYCLE- START TASK 7

TASK 28: NEXT SURVEY CYCLE- START TASK 8

TASK 29: NEXT SURVEY CYCLE- START TASK 9

TASK 23: NEXT SURVEY CYCLE- START TASK 3

TASK 24: NEXT SURVEY CYCLE- START TASK 4

TASK 19 STVC CEMETERY REPORTS

TASK 20: BRIEFINGS

TASK 16: NC DISTRICT REPORTS

TASK 18: ANNUAL NC CEMETERY REPORTS

TASK 22: ANNUAL CLOSE-OUT DOCUMENT SUBMISSION REQUIREMENTS

TBD

TASK 21: ANNUAL REPORT DATA SUBMISSION REQUIREMENTS

NLT 1 week prior to end of PoP

TASK 17: STVC STATE REPORTS

Base & OY1-OY4

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