Global nurse advice line RFI/ industry day

DEFENSE HEALTH HEADQUARTERS (DHHQ)

Request for Information (RFI) and Industry Day

HT0011-24-RFI-0196 (RFI)

DHA-S/ DAD A&S/ PMO-EMS

Global Nurse Advice Line (GNAL)

Special Notice

Request for Information (RFI) – Global Nurse Advice Line (GNAL)

This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas:

1. Multimodal Call Center Operations to include mobile application, webchat, and video conferencing
2. Telehealth Registered Nurse triage
3. Medical Care coordination and administrative capabilities to include recording and eligibility verification
4. Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record
5. Efficient data analytics, reporting, and decision support tools

The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home

The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M.

 In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements.  Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts.

1. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following:

1. Specific information about your company. If submitting a team response, please include the requested information for all companies on the team.

1. Company Name
2. Point of contact (POC)
3. Address
4. POC Phone Number
5. POC email address
6. Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990.
7. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity.

Responses to Attachment A – GNAL RFI Questions.

All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).  

DEFENSE HEALTH HEADQUARTERS (DHHQ)

Request for Information (RFI) and Industry Day

HT0011-24-RFI-0196 (RFI)

DHA-S/ DAD A&S/ PMO-EMS

Global Nurse Advice Line (GNAL)

Special Notice

Request for Information (RFI) – Global Nurse Advice Line (GNAL)

1. The Defense Health Agency, Contracting Activity, Professional Services – Contracting Division (PS-CD) is conducting market research to identify potential Contractors that may possess the expertise, capabilities, and experience to meet the Global Nurse Advice Line (GNAL) requirements. The attached "DRAFT" Performance Work Statement (PWS) details the current program’s tasks required to meet the Government’s objectives and satisfactorily accomplish the GNAL requirement; however, the Government may consider issuance of a Statement of Objectives (SOO) in lieu of a PWS.

1. The Government anticipates the following High-Level Objectives (HLO) for this requirement:

1. Multimodal Call Center Operations to include mobile application, webchat, video conferencing.
2. Telehealth Registered Nurse triage
3. Medical Care coordination
4. Medical appointment and care coordination services in the Military Healthcare System’s GENESIS electronic health record
5. Medical Administrative capabilities for recording, care coordination, and eligibility verification

1. The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposal. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards The Government will NOT reimburse any Contractor or individual for any expenses associated with preparation or participation in this RFI or Industry Day. Proprietary information should not be included in the RFI response. The Government expects to conduct an Industry Day for the GNAL requirement. The Industry Day details will be published on the System for Award Management (SAM) at SAM.gov/Home

1. The North American Industrial Classification (NAICS) code for this acquisition is 541990 – All Other Professional, Scientific, and Technical Services with a Size Standard of $19.5M.

1.   In accordance with FAR 9.6, Contractor Team Arrangements (CTAs) are acceptable. In responding to the below questions, please explain in detail any teaming arrangements and how your team could meet the GNAL requirements.  Contractors will be required to be registered through the System for Award Management (SAM) at SAM.gov/Home to be eligible for award of Government contracts.

1. Responses to this RFI are due by 3:00 PM ET on April 19, 2024. The response to this request for information is limited to no more than 12 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document or Rich Text File format and should include the following:

1. Specific information about your company. If submitting a team response, please include the requested information for all companies on the team.

1. Company Name
2. Point of contact (POC)
3. Address
4. POC Phone Number
5. POC email address
6. Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 541990.
7. Evidence that your company/team has the capability to perform similar scope of work of this magnitude, size, and complexity.

1.  Responses to Attachment A – GNAL RFI Questions.

All questions, comments, and suggestions should be sent via an e-mail to Ms. Nakaura Yusuf (nakaura.c.yusuf.civ@health.mil), Procuring Contracting Officer (PCO) and Mr. Scott Brown (scott.a.brown254.civ@health.mil), Program Manager (PM).