GNAL_ReverseIndustryDay_Announcement_9MAY.docx

Defense Health Agency | Reverse Industry Day for Global Nurse Advice Line Virtual | June 4-6, 2024

Defense Health Agency | Reverse Industry Day for Global Nurse Advice Line Virtual | June 4-6, 2024

1.0 Purpose

This document is issued in connection with the Defense Health Agency (DHA) RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI to outline details pertaining to the upcoming Global Nurse Advice Line (GNAL) Reverse Industry Day. This Reverse Industry Day will be held virtually via Microsoft Teams on June 4-6, 2024. As the DHA evolves, DHA Health Care Operations is seeking ways to become more innovative, entrepreneurial, supportive, and flexible in delivering care to TRICARE beneficiaries—with the aim of improving health and building readiness anytime, anywhere, always. This Reverse Industry Day will support these goals by providing industry with an opportunity to share ideas pertaining to the GNAL program with a focus in the following areas:

a. Multimodal Call Center Operations to include mobile application, webchat, and video conferencing

b. Telehealth Registered Nurse triage

c. Medical Care coordination and administrative capabilities to include recording and eligibility verification

d. Integration of Medical appointment and care coordination services with the MHS GENESIS electronic health record

e. Efficient data analytics, reporting, and decision support tools

2.0 Agenda & Scheduling Methodology for One-On-One Sessions

The DHA intends to offer a two-part Reverse Industry Day. First, a joint informational session will be offered the morning of June 4th where DHA representatives will provide an overview of the GNAL mission, current GNAL operations, and DHA initiatives associated with advancing health care operations by using more digital and electronic processes. To attend this joint informational session, please register at Global Nurse Advice Line Informational Session Tickets, Tue, Jun 4, 2024 at 9:00 AM | Eventbrite. A Microsoft Teams Link will be sent to the email provided following the registration. Registration will open on May 15th and close at 1200 EST on 3 June 2024.

Second, following the joint informational session, the Government will conduct 30 minute, virtual one-on-on sessions with those who responded to RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line RFI during the afternoon of June 4 through June 6 2024. Due to limited Government resources and time constraints for this Reverse Industry Day, the Government is only able to offer one-on-one discussions during this timeframe and may not be able to meet with all interested vendors. Any briefing/read-ahead materials supporting one-on-one sessions must follow the guidelines outlined in Section 3.0. Not being selected for a one-one-one discussion does not preclude participation on the future contracting opportunity. The sole purpose of the Industry Day is to conduct market research and to determine innovative options available through the commercial marketplace.

3.0 Expectations for one-on-one sessions

One-on-one sessions will be hosted by the government via MS Teams and led by industry RFI respondents. The intent of the one-on-one sessions is to further explore RFI No. HT0011-24-RFI-0196 – Global Nurse Advice Line responses and to discuss the focus areas listed in section 1 of this document. Criteria and guidelines for the one-on-one discussions are listed below:

a) One-on-one sessions will be 30 minutes and hosted by the Government via MS Teams platform

b) Industry partners are to provide a brief summary of potential innovative, realistic, specific/and or actual examples of solutions/ideas for a Global Nurse Advice Line

c) Briefing/read-ahead materials shall not exceed 3 pages (PDF) in 12 pt. Times New Roman Font or ten slides (Microsoft PowerPoint)

d) Responses shall be in PDF or Microsoft Power Point

e) Read-ahead documents may be submitted to dha.ncr.Acq-Sustainment.mbx.global-nurse-advice-line-requirement@health.mil ONLY SUBMISSIONS FOR GLOBAL NURSE LINE REVERSE INDUSTRY DAY WILL BE CONSIDERED.

f) The subject line of the email submission should be: Global Nurse Advice Line (Reverse Industry Day) read-ahead [company name]

g) Information provided becomes property of the Government and may be considered by the Government in the development of the requirement.

h) The suspense date for read-ahead materials for one-on-one sessions is May 31, 2024 at 1600 Eastern Standard Time

This notice is issued solely for information and planning (market research) purposes. It does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. Conducting the Reverse Industry Day does not commit the Government to contract for any supply or service. Further, the DHA is not at this time seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in responding to this request for responses or participating in the Reverse Industry Day; all costs associated with responding to this request will be solely at the interested party’s expense. Not responding to this request does not preclude participation in any future acquisition or RFP, if any is issued. It is the responsibility of the vendor who is interested in any potential future solicitation(s) to monitor all sites for additional information pertaining to this requirement.

1 | Page

2 | Page