RFI-ROM GNAL RFI-24-0196.docx

INFORMATION PROVIDED WILL NOT be SHARED WITH ANY OTHER PARTIES, THIS INFORMATION WILL BE USED BY THE GOVERNMENT IN THE DEVELOPMENT OF AN IGCE. PLEASE DO NOT INCLUDE PROPRIETARY INFORMATION OR FOMRULAS. QUESTIONS OUTSIDE OF ROM-PRICE AND COST ESTIAMTES WILL NOT BE ANSWERED.

The Government is requesting a response for market research purposes, responses are highly encouraged however your response is not mandatory.

DEFENSE HEALTH HEADQUARTERS (DHHQ)

HT0011-24-RFI-0196 (RFI)

DHA-S/DAD A&S/PMO-EMS

Global Nurse Advice Line-Next Generation (GNAL-NG)

Special Notice

Request for Information (RFI) – Global Nurse Advice Line-Next Generation (GNAL-NG)

1. Introduction The Defense Health Agency (DHA) is issuing this Request for Information (RFI) to solicit industry input and gather information on the expected costs for the implementation and operation of the Global Nurse Advice Line-Next Generation (GNAL-NG) with enhanced technical capabilities. This RFI aims to obtain a Rough Order of Magnitude (ROM) to support budgetary planning and decision-making for the GNAL-NG program. This RFI is for informational purposes only and does not constitute a solicitation for proposals or bids.

2. Background The GNAL-NG program aims to provide 24/7 telephonic nurse advice services to beneficiaries worldwide, leveraging advanced technology to enhance service delivery and customer satisfaction. The GNAL-NG will integrate innovative technical features, including automated quality control checks, AI-based symptom and sentiment analysis, language translation capabilities, and seamless integration with existing healthcare systems (e.g., the Digital Front Door, MHS-Genesis, etc.).

3. Objectives The primary objective of this RFI is to:

1. Obtain a ROM for the costs associated with the development, implementation, and ongoing operation of the GNAL-NG with the specified technical capabilities.

1. Understand the potential cost drivers and factors influencing the overall costs.

1. Gather insights on the feasibility and challenges of implementing the enhanced technical capabilities.

4. Scope of Information Requested Interested parties are requested to provide information on the following:

1. Cost Estimates:

0. Development and implementation costs, including software development, system integration, and initial setup.

0. Ongoing operational costs, including maintenance, support, and staffing.

1. Cost Drivers:

1. Key factors influencing the cost estimates, such as technology complexity, integration challenges, and scalability requirements.

1. Technical Capabilities:

2. Overview of the proposed technical solutions for the following features:

0. Automated quality control checks and training using AI.

0. AI-based symptom and sentiment analysis.

0. Language translation capabilities.

0. Integration with existing healthcare systems (e.g., the Digital Front Door, MHS-Genesis, etc.).

1. Feasibility and Challenges:

3. Potential challenges and risks associated with implementing the specified technical capabilities.

3. Suggested mitigation strategies to address identified challenges.

1. Company Information:

4. Company name, address, and contact information.

4. Relevant experience and qualifications in providing similar services.

4. Any additional information or insights that may be relevant to the GNAL-NG program.

5. Submission Instructions Responses to this RFI should be submitted electronically in Microsoft Word, Excel, or PDF format no later than July 26, 2024, at 1200 ET. Please limit your response to no more than 10 pages in word or excel. Responses should be sent to [dha.ncr.Acq-Sustainment.mbx.global-nurse-advice-line-requirement@health.mil] with the subject line "RFI Response – GNAL-NG ROM."

6. Disclaimer This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Responses to this RFI will not be considered as proposals or offers, nor will they result in a contract. The DHA will not reimburse respondents for any costs incurred in responding to this RFI. Information provided in response to this RFI will be used solely for the purpose of budgetary planning and decision-making.

7. Contact Information For any questions or further information regarding this RFI, please contact:

Ms. Nakaura Yusuf Procuring Contracting Officer (PCO) Nakaura.c.yusuf.civ@health.mil

Mr. Scott Brown Program Manager (PM) Scott.a.brown254.civ@health.mil