DRAFT PWS INSTRUCTIONS .docx
DOCX document 15 KB Posted
- Attached to
- GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY
- Solicitation number
- HT0011-24-RFI-0196
- Issued by
-
Defense Health Agency
About this file
This document is a Request for Information (RFI) issued by the Defense Health Agency (DHA) for the Global Nurse Advice Line - Next Generation (GNAL-NG) program. The RFI is seeking industry feedback on a draft Performance Work Statement (PWS) to assist the government in clarifying requirements and identifying potential solutions for the GNAL-NG program. The GNAL-NG aims to provide 24/7 telephonic nurse advice services to beneficiaries worldwide, leveraging advanced technology to enhance service delivery and customer satisfaction. The primary objective of this RFI is to obtain industry questions and feedback on the draft PWS. Responses should be submitted electronically on the provided Microsoft Excel worksheet by August 20, 2024. The information provided will be used solely for the purpose of PWS revisions, clarifications, planning, and decision-making. This RFI is for informational purposes only and does not constitute a solicitation for proposals or bids.
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Other files
| File | Type | Posted |
|---|---|---|
| PWS Questions (Final) SAM.GOV.xlsx | XLSX spreadsheet | |
| GNAL PWS Draft 20240813.pdf | ||
| GNAL RFI Comment Matrix.xlsx | XLSX spreadsheet | |
| RFI-ROM GNAL RFI-24-0196.docx | DOCX document | |
| Reverse Industry Day Slide Deck 4 Jun 24 - FINAL.pptx | PPTX presentation | |
| Nurse Advice Line_QA_Industry Day.xlsx | XLSX spreadsheet | |
| GNAL Virtual Industry Day Agenda - SAM POSTING.docx | DOCX document | |
| GNAL_ReverseIndustryDay_Announcement_9MAY.docx | DOCX document | |
| Att 1 - PWS GNAL Bridge Final Revised 20240311.docx | DOCX document | |
| HT0011-24-RFI-0196 GNAL .docx | DOCX document |
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Text version
INFORMATION PROVIDED WILL NOT BE SHARED WITH ANY OTHER PARTIES, THIS INFORMATION WILL BE USED BY THE GOVERNMENT IN THE DEVELOPMENT OF THE FINAL PWS. PLEASE DO NOT INCLUDE PROPRIETARY INFORMATION. QUESTIONS OUTSIDE OF PWS WILL NOT BE ANSWERED.
The Government is requesting a response for Industry Feedback on the draft PWS, responses are highly encouraged however your response is not mandatory.
DEFENSE HEALTH HEADQUARTERS (DHHQ)
HT0011-24-RFI-0196 (RFI)
DHA-S/DAD A&S/PMO-EMS
Global Nurse Advice Line-Next Generation (GNAL-NG)
Special Notice
Request for Information (RFI) – Global Nurse Advice Line-Next Generation (GNAL-NG)
1. Introduction The Defense Health Agency (DHA) is requesting QUESTIONS from Industry to the Draft PWS to assist in clarifying the Government’s requirement and other solutions of the Global Nurse Advice Line-Next Generation (GNAL-NG). This RFI is for informational purposes only and does not constitute a solicitation for proposals or bids.
2. Background The GNAL-NG program aims to provide 24/7 telephonic nurse advice services to beneficiaries worldwide, leveraging advanced technology to enhance service delivery and customer satisfaction. The GNAL-NG will integrate innovative technical features, including automated quality control checks, AI-based symptom and sentiment analysis, language translation capabilities, and seamless integration with existing healthcare systems (e.g., the Digital Front Door, MHS-Genesis, etc.).
3. Objectives The primary objective of this RFI is to:
1. Obtain Industry Questions and Feedback to the Draft PWS.
4. Submission Instructions Responses to this PWS should be submitted electronically on the provided Microsoft Excel Worksheet format no later than August 20, 2024, at 1600 ET. Responses should be sent to [dha.ncr.Acq-Sustainment.mbx.global-nurse-advice-line-requirement@health.mil] with the subject line "RFI Response – GNAL-NG PWS FEEDBACK."
5. Disclaimer This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Responses to this RFI will not be considered as proposals or offers, nor will they result in a contract. The DHA will not reimburse respondents for any costs incurred in responding to this RFI. Information provided in response to this RFI will be used solely for the purpose of PWS revisions, clarifications, planning, and decision-making.
6. Contact Information For any questions or further information regarding this RFI, please contact:
Ms. Nakaura Yusuf Procuring Contracting Officer (PCO) Nakaura.c.yusuf.civ@health.mil
Mr. Scott Brown Program Manager (PM) Scott.a.brown254.civ@health.mil
Thank you for continued support and interest in shaping the requirement!
File details come from the government source that posted it. Updated .