Equipment and Software Subscription Maintenance Services
Closed Solicitation Posted
- Solicitation number
- HT9406-25-Q-E024
- Agency
-
Defense Health Agency
Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- Place of performance
- Portsmouth, Virginia 23708, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Naval Medical Readiness and Training Command - Portsmouth (NMRTC-P), operating under the Defense Health Agency, is seeking equipment warranty and software subscription maintenance services for its Visual Information Department through solicitation HT9406-25-Q-E024. The procurement covers comprehensive maintenance services for medical photography equipment including Nikon and Hasselblad cameras, Epson and FujiFilm printers, and software subscriptions for Corel Draw, Sony Vegas Pro, and other specialized programs that support three divisions providing graphic, photo, and video services for medical research, patient information, and staff education materials. Key requirements include providing software licenses for 7 users, technical support during business hours (8:00 AM - 5:00 PM EST), quarterly on-site maintenance with two days per quarter, and OEM certification with current parts inventory access. The evaluation will use a best value tradeoff approach considering Technical Capability (most important), Past Performance, and Price as primary factors. Questions were due by 9:00 AM ET on September 17, 2025, and quotations must be submitted electronically to Matthew Teel at matthew.d.teel.civ@health.mil by 2:00 PM ET on September 22, 2025.
This opportunity is designated as a total small business set-aside with a size standard of $34,000,000, and amendments indicate it was initially structured as a Women-Owned Small Business (WOSB) set-aside before being corrected to a general small business designation. The contract includes a base period from October 1, 2025, through September 30, 2026, with two additional one-year option periods potentially extending through September 2028. The pricing structure encompasses three Contract Line Item Numbers (CLINs) covering medical photo maintenance services, quarterly on-site maintenance, and software subscription maintenance, each requiring four quarterly services annually. Services will be performed at the Naval Medical Center Portsmouth facility in Portsmouth, Virginia 23708, supporting mission-critical visual information capabilities including medical research documentation, staff portraits, surgical photography and video, and training materials for deployment preparation. The contractor must maintain OEM certifications and provide comprehensive warranty coverage including parts and labor for all equipment maintenance services.
Notice text
3 versions
Update #3 · Latest ·
Amendment 0002: See the attached RFQ Amendment 0002 for details.
Amendment 0001: See the attached RFQ Amendment 0001 for details.
________________________________
The Naval Medical Readiness and Training Command - Portsmouth (NMRTC-P) requires “Equipment Warranty and Software (SW) Subscription Maintenance Services”. The Visual Information Department has three divisions which support NMCP and NMRTC by providing graphic, photo, and video services for medical research, patient/public information, direct patient care by way of medical photography, staff education materials in preparation for deployment and real-world contingencies as they relate to military medicine. Research posters, medical Illustrations, NMCP Staff Portraits/Award photos, Service Record Photos, ISO prep photos, passports, surgical photo and video and video training on cadavers.
The equipment warranty, maintenance, and SW subscription maintenance services required are necessary to allow the department a seamless method of executing deliverables. The Software and hardware needs are from a variety of manufacturers and are vital to mission support. Without these services the department could not provide timely support to NMCP.
QUESTION AND ANSWERS: All questions shall be addressed in writing and submitted electronically to Matthew Teel at matthew.d.teel.civ@health.mil . Questions shall be submitted no later than 9:00 am Eastern Time (ET); on Wednesday, 17 September 2025.
(See Exhibit 3-PWS-v6-27Aug2025 for details)
Update #2 ·
Amendment 1: See the attached RFQ Amendment 1 for details.
________________________________
The Naval Medical Readiness and Training Command - Portsmouth (NMRTC-P) requires “Equipment Warranty and Software (SW) Subscription Maintenance Services”. The Visual Information Department has three divisions which support NMCP and NMRTC by providing graphic, photo, and video services for medical research, patient/public information, direct patient care by way of medical photography, staff education materials in preparation for deployment and real-world contingencies as they relate to military medicine. Research posters, medical Illustrations, NMCP Staff Portraits/Award photos, Service Record Photos, ISO prep photos, passports, surgical photo and video and video training on cadavers.
The equipment warranty, maintenance, and SW subscription maintenance services required are necessary to allow the department a seamless method of executing deliverables. The Software and hardware needs are from a variety of manufacturers and are vital to mission support. Without these services the department could not provide timely support to NMCP.
QUESTION AND ANSWERS: All questions shall be addressed in writing and submitted electronically to Matthew Teel at matthew.d.teel.civ@health.mil . Questions shall be submitted no later than 9:00 am Eastern Time (ET); on Wednesday, 17 September 2025.
(See Exhibit 3-PWS-v6-27Aug2025 for details)
Update #1 ·
The Naval Medical Readiness and Training Command - Portsmouth (NMRTC-P) requires “Equipment Warranty and Software (SW) Subscription Maintenance Services”. The Visual Information Department has three divisions which support NMCP and NMRTC by providing graphic, photo, and video services for medical research, patient/public information, direct patient care by way of medical photography, staff education materials in preparation for deployment and real-world contingencies as they relate to military medicine. Research posters, medical Illustrations, NMCP Staff Portraits/Award photos, Service Record Photos, ISO prep photos, passports, surgical photo and video and video training on cadavers.
The equipment warranty, maintenance, and SW subscription maintenance services required are necessary to allow the department a seamless method of executing deliverables. The Software and hardware needs are from a variety of manufacturers and are vital to mission support. Without these services the department could not provide timely support to NMCP.
QUESTION AND ANSWERS: All questions shall be addressed in writing and submitted electronically to Matthew Teel at matthew.d.teel.civ@health.mil . Questions shall be submitted no later than 9:00 am Eastern Time (ET); on Wednesday, 17 September 2025.
(See Exhibit 3-PWS-v6-27Aug2025 for details)
Files
| File | Type | Posted |
|---|---|---|
| HT940625QE0240002-Amendment 0002-SF30.pdf | ||
| HT940625QE0240002-Amendment 0002-Conformed Copy.pdf | ||
| HT940625QE024-Amendment 0001-SF30.pdf | ||
| HT940625QE024-Addendum 0001-SF30.pdf | ||
| HT940625QE0240001-Conformed Copy.pdf | ||
| Attachment 4-Questions and Answers-RFQ Tracker.docx | DOCX document | |
| Attachment 1-PWS-Checklist-Amendement 1.xlsx | XLSX spreadsheet | |
| Exhibit 3-PWS-v7-18Sept2025-Amendment 1.docx | DOCX document | |
| Exhibit 3-PWS-v6-27Aug2025.docx | DOCX document | |
| Attachment-1-PWS-Checklist.xlsx | XLSX spreadsheet | |
| Attachment-3-QASP.docx | DOCX document | |
| RFQ-HT940625QE024.pdf | ||
| Attachment-2-Pricing-Sheet.xlsx | XLSX spreadsheet | |
| Exhibit 1-Addendum to 52.212-1.docx | DOCX document | |
| Exhibit 2-Addendum to 52.212-2.docx | DOCX document |
Show all 15
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Equipment and Software Subscription Maintenance Services | Pre-Solicitation |
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