W91QF525R0003_Industry QAs.xlsx
XLSX spreadsheet 16 KB Posted
- Attached to
- DHRAG
- Solicitation number
- W91QF5-25-R-0003
About this file
This is a Question and Answer document for solicitation W91QF525R0003, providing government responses to 26 industry questions about a human resources support services contract for the Department of the Army at Fort Eustis. Key details clarified include: the incumbent is Gemini Tech Services (contract W91QF524C0006); no corporate security clearance is required; key personnel positions are Program Manager and Alternate Program Manager; office space will be provided with no telework allowed; and Not-to-Exceed amounts of $20K for supplies and $10K for travel per CLIN year.
The Q&A addresses staffing requirements, security protocols, transition periods, and pricing structure. Notable clarifications include: this is a performance-based requirement; contractor personnel will have access to required IT systems; security/CAC processing will take 1-2 business days; performance reviews occur monthly; and past performance evaluation will utilize PPIRS and FAPIIS rather than questionnaires. The government also removed several erroneous attachments and clarified that pricing should be submitted using SF 1449 rather than a separate pricing worksheet.
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Sheet1
INDUSTRY QUESTIONS FOR SOLICITATION W91QF525R0003 GOVERNMENT RESPONSE TO INDUSTRY QUESTIONS
| 1 | We would like to know the Estimated quantities or Historical Usage of the Office Supplies needed to be priced on CLIN 0003, 1002, 2002, and 3002 ? | NTE 20K supplies per CLIN. NTE 10K travel per CLIN | |
| 2 | Is there further information on Estimated Travel frequencies and locations or a NOT TO EXCEED amount to be priced on CLIN 0004, 1003, 2003, and 3003? | NTE 20K supplies per CLIN. NTE 10K travel per CLIN | |
| 3 | Are there further information and clarifications regarding the Estimated Quantities and frequencies, and a NTE amount for Service Contract Reports CLINS 0005, 1004, 2004, and 3004 ? | OFFERORS SHOULD UNDERSTAND THE REQUIREMENTS FOR MANPOWER REPORTING. | |
| 4 | Is there an incumbent ? if yes, could you please provide contract number and value? | Yes there is an incumbent. W91QF524C0006 (GEMINI TECH SERVICES, LLC) | |
| 5 | Is a corporate security clearance required for this contract? If so, will the government sponsor for the clearance? | No | |
| 6 | Our understanding of the solicitation requirement and estimated workload is that offerors must submit resumes for the following key personnel with their proposal: | ||
| a. | One (1) Program/Contract Manager | ||
| b. | One (1) Alternate Program/Contract Manager and Quality Control Manager | ||
| c. | Two (2) Retirement Services OfficersTwo (2) ID Card Site Security Managers and one (1) Super Verifying Official OR two (2) ID Card Site Security Managers/Super Verifying Officials | REFERENCE PWS SECTIONS 1-10 Key personnel and their qualifications. | |
| 7 | Can the Government please confirm that this is the number of key personnel resumes that must be included with proposal submissions, and, if not, provide the correct number of resumes needed for each key personnel/labor category? | SEE GOVERNMENT RESPONSE TO QUESTION #6. | |
| 8 | Incumbent Contractor & Transition | ||
| • | Is there an incumbent contractor currently performing these services? | ||
| • | If so, who is the incumbent, and what is the current contract number? | ||
| • | Will the incumbent be required to provide transition support to the incoming contractor? | ||
| • | Are there any known performance issues or challenges with the current contractor that the government seeks to address in this new contract? | Yes there is an incumbent contractor. Gemini Tech Svcs. W91QF524C0006 | |
| 9 | Staffing & Qualifications | ||
| • | Does the government have a preference for a specific staffing model (e.g., full-time employees vs. a mix of full-time and part-time personnel)? | ||
| • | Are there any required certifications or credentials beyond what is outlined in the PWS? | ||
| • | Can key personnel be substituted after award, as long as they meet or exceed the required qualifications? | ||
| • | Are there any restrictions on subcontracting certain roles or functions under this contract? | This is a performance based requirement (Staff mix). REFERENCE PWS SECTIONS 1-10 qualifications/ training and certifications in the PWS. No substituations. Offerors will ensure adherence to FAR19.505 FAR 52.219-14 | |
| 10 | Workload & Performance Expectations | ||
| • | Can the government provide further details on historical workload trends, such as peak demand times or backlog challenges? | ||
| • | Are there key performance indicators (KPIs) or service level agreements (SLAs) that will be used to measure contractor performance? | ||
| • | How frequently does the government anticipate performance reviews or audits of contractor work? | This is a performance based requirement. There are no further details to support historical workload trends. No, there are no KPIs or service level agreements. The Government reviews/audits contractor work Monthly. | |
| 11 | Government Furnished Equipment (GFE) & Workspace | ||
| • | Will all contractor personnel have access to required IT systems, such as the Guard Incentive Management System (GIMS) and Integrated Personnel and Pay System – Army (IPPS-A)? | ||
| • | Will office space be provided for all contractor personnel, or will some positions require remote work or contractor-provided workspace? | ||
| • | If telework is allowed, are there specific restrictions on which roles can work remotely? | Contractor will have access to required IT systems, access requests are outlined in PWS 5.2.1/5.2.1.1. Office space is provided. No telework. | |
| 12 | Security & Compliance | ||
| • | What is the expected timeline for processing security clearances and Common Access Cards (CACs) for new hires? | ||
| • | Will the government facilitate the background check process, or is that the contractor’s responsibility? | ||
| • | Are there specific cybersecurity training requirements for contractor personnel handling sensitive data? | within 1-2 business days upon receipt of completed forms or access requests. Government will facilitate backround check process upon receipt of completed forms or access requests. All required training is outlined in PWS 1.23 | |
| 13 | Travel & Reimbursement | ||
| • | What is the estimated number of travel days required for contractor personnel conducting briefings, training, or attending meetings? | ||
| • | Will all travel be reimbursed under the Joint Travel Regulations (JTR)? | ||
| • | Is prior government approval required before contractor personnel can travel for official business? | Travel for training is dictated by overarching headerquarters for the requirement owner. Review the solicitation bid schedule B and PWS; Travel CLIN is NTE 10K each year. PWS 5.2.7.1 PWS 1-13 outlines reimbursements and prior approval requirements. | |
| 14 | Transition & Onboarding | ||
| • | Is there a required phase-in/phase-out period, and what level of support is expected from the incumbent contractor? | ||
| • | Does the government have specific onboarding timelines or procedures that the contractor must follow? | ||
| • | Are there any legacy systems or processes that the new contractor will need to integrate with or update? | There will be a phase-in/phase out period. PWS 5.2.1 outlines onboarding. | |
| 15 | The government uses a 2,080 per FTE Direct Labor Hours basis within the Attachment 1 - Estimated Workload Data. 2,080 hours have historically represented the total available hours for 12 months including time for holidays, PTO, and sick leave. Since those hours are unproductive time and are by law, afforded to personnel, does the government require 2,080 work hours for each position? Or should offerors reduce the unproductive (non standard work hours) from that 2,080 per FTE total? | This is a performance based requirement, the Government agrees the historical 2080 work hours encompasses; holidays/PTO. Each offeror should account for each productive workhour annotating any differences in the pricing volume submission. | |
| 16 | The government mentions Volumes I-IV, but only defines Volumes I-III. Can the government clarify what is expected to be returned in Volume IV? | THE STANDARD LANGUAGE HAS BEEN UPDATED TO ALIGN WITH CURRENT SOLICITATION, VOL I-III | |
| 17 | The government has provided Attachment 1: SUBCONTRACTOR/TEAMING PARTNER CONSENT FORM with no further instructions on how they would like to receive this document. Could the government clarify if this is required to be in Volume I as it calls for "Other Statements of Offerors"? If so, under which tab? | ERRONEOUS ATTACHMENT REMOVED. | |
| 18 | The government has provided Attachment 2: Specific Relevant Contracts Sheet with no further instructions on how they would like to receive this information. Could the government clarify if, how and where this information is to be returned to the government? Should this information be returned in Volume I as it calls for "Other Statements of Offerors"? If so, under which tab? | ERRONEOUS ATTACHMENT REMOVED. | |
| 19 | Reviewing recent, relevant contracts of similar size, scope, and complexity helps the government lower performance risk by assessing a contractor’s ability to successfully deliver on contract requirements. To support this, the government has provided an unnumbered attachment: PAST PERFORMANCE EVALUATION QUESTIONNAIRE FORM with no further instructions on how to return to the acquisitions staff? Could the government clarify how they would like past performance questionnaires returned? To ease the administrative burden on government contracting staff, would the government consider CPARS in lieu of a returned PPQ? | ERRONEOUS ATTACHMENT REMOVED. | |
| 20 | Could the government clarify past performance parameters for recency (completed in 3 years? 5 years? Etc.) and relevance (NAICS, contract value, headcount, etc.) | PAST PERFORMANCE PARAMETERS ARE IAW THE SOLICITATION= COMPLETED WITHIN 3 YEARS OF SOLICITATION & APPLICABLE NAICS CODE OF THE SOLICITATION. | |
| 21 | A Collective Bargaining Agreement (CBA) governs the majority of positions on this contract, its wage and benefit rates should take precedence over the included Service Contract Act (SCA) rates to ensure compliance with FAR 22.1008-2 and Section 4(c) of the SCA (29 CFR § 4.163 - Section 4(c) - specifically subsection (k): "No provision of this section shall be construed as permitting a successor contractor to pay its employees less than the wages and fringe benefits to which such employees would have been entitled under the predecessor contractor's collective bargaining agreement.") The CBA establishes negotiated wage and benefit structures specific to the workforce, reflecting market conditions, job classifications, and employer-employee agreements. As the SCA schedule is superseded by the CBA, would the government remove the SCA schedule and replace it with the negotiated CBA that covers positions on this award? | REFERENCE ATTACHMENT CBA_20250214 | |
| 22 | The government calls for resumes of Key Personnel, but does not explicitly call out specific positions to be determined as "key". To mitigate the risks to contract performance, would the government accept that key positions for this award include: Project Manager, Assistant Project Manager / Quality Control Manager (APM/QCM), Retirement Services Officer (RSO), Site Security Manager / Site Verifications Officer (SSO/SVO), Personnel Automation Lead, Transitions Center Lead, Student Management Lead, Student Records Lead, Reassignments Strength Manager, and Personnel Services Lead, requiring resumes for each position as indicated? | KEY POSITIONS: PROGRAM MANAGER AND ALTERNATE PROGRAM MANAGER IAW PWS SECTION 1.6.4.1 | |
| 23 | The government included Factor 2 – Past Performance to evaluate industry responses, but did not explain how it will conduct this evaluation since the previous instructions to offerors section contains no related references to PPQs or other past performance information. Since the government provided a PPQ form and a contract details form in the solicitation, could it clarify how you want offerors to submit specific recent, relevant past performance information (including PPQs / CPARS) to conduct an accurate performance risk assessment? | REFER TO SECTION M OF THE SOLICITATION; SPECIFICALLY (2) FACTOR 2 PAST PERFORMANCE. In lieu of requesting past perf ormance inf |
ormation, Past Perf ormance Inf ormation Retrieval System (PPIRS), Federal Awardee Perf ormance and Integrity Inf ormation System (FAPIIS) and other commercial databases will be utilized in reviewing past performance.
| 24 | Best Value enables evaluators to assess technical approach and staffing alongside price, mitigating performance risks from unbalanced pricing or inadequate staffing that could compromise mission success. Would the government consider designating the basis for award as Best Value Trade Off? If so, could the government clarify adjectival ratings for evaluation criteria? | REFER TO SECTION M OF THE SOLICITATION FOR THE EVALUATION FACTORS FOR AWARD. |
| 25 | In determining unbalanced pricing, the government states that "Technical and past performance, when combined, are equal." As a pass/fail evaluation criteria does not allow the government to differentiate between offerors responses for this calculation, could the government clarify adjectival ratings beyond "acceptable" and "unacceptable" as well as relative weights of technical and past performance evaluation in consideration of price evaluation? | REFER TO SECTION SECTION M OF THE SOLICITATION FOR THE EVALUATION FACTORS FOR AWARD. SPECIFICALLY ADJECTIVAL RATINGS. 52.212-2 EVALUATION |
| 26 | Volume III Price instructions references Tab B Contractor Pricing worksheet - 'Attachment 1 - Pricing worksheet', however upon review, Attachment 1 is an estimated workload breakout. Will the government provice a separate pricing worksheet? Or should offerors prepare their own pricing template and provide that to satisfy the Tab B requirement? | ALL OFFERORS SHOULD PROVIDE PRICING UTILIZING TAB A, SECTION SF 1449. Additional explanation has been added to Vol III Price - General Instructions |
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