DHR PWS (May 24).pdf

PERFORMANCE WORK STATEMENT (PWS)

United States Army Garrison Fort Gregg-Adams, Military Personnel Division (MPD), Transition Center (TC), and Retirement Services Office (RSO)

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide new HR concepts and doctrine, integration of new HR IT systems training, HR organizational structure, HR training and education curriculum development, and HR Transformation training initiatives for both military and Department of the Army (DA) Civilian personnel as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2 Background: Army Human Resources (HR) Transformation encompasses personnel and military pay (MILPAY) operations, to include state of the art HR integrated technology (IT) systems, with the capability to interface directly with the Army's Human Resources Command (HRC), Defense Finance and Accounting Service (DFAS), US Army Reserve (USAR) Regional Readiness Centers (RRCs), and Army National Guard (ARNG) State Joint Forces Headquarters. Ultimately, Army HR Transformation is a subset of a broader modernization program that involves building a more flexible and responsive Army. Army HR Transformation enables the decentralized delivery of personnel and pay services to soldiers and commanders while retaining central management at Human Resources Command (HRC), Defense Finance and Accounting Service (DFAS), the US Army Reserve (USAR) Regional Readiness Commands (RRCs), and the US Army National Guard (ARNG) State Joint Forces Headquarters.

1.3 Scope: The Contractor shall provide non-personal service(s). The contractor shall perform all planning, programming, administration. Management, and execution necessary to provide the specified services. Services include expert resources, personnel, technical reports, products, and solutions that address technical, analytical, and strategic subject matter expertise in the development and implementation of new HR IT systems, simulations, strategies, programs, processes, structures, training support, and doctrine as directly related to HR Transformation and new Army HR systems implementation across all three Army components (Active, Reserve, and National Guard.

The Contractor shall perform in accordance with (IAW) this contract and all applicable federal, state, and local laws, regulations, and directives to include applicable publications in Section 6.

The Contractor shall perform in accordance with Department of Army, TRADOC regulatory guidance, appropriate regulatory guidance, Fort Gregg-Adams policies. Performance shall be at the Directorate of Human Resources (DHR) Fort Gregg-Adams and for supported organizations shown in Attachment 3 (Supported Organizations Listing), IAW applicable Memorandum of Agreement (MOAs), and Memorandum of Understanding (MOUs). Copies of the MOAs and MOUs are available, upon request to the KO/COR for review in the office of the KO/COR. The Contractor shall ensure that performance meets standards specified in the PWS, PRS, and IAW any Department of Defense (DoD), Department of Army (DA), Installation Management Command (IMCOM) and Training and Doctrine Command (TRADOC) regulatory guidance and Fort Gregg- Adams and DHR policies that apply to the specific task(s). (See Section 6 for applicable DoD, DA, IMCOM and TRADOC regulatory guidance and Fort Gregg-Adams and DHR policies). The Contractor shall alert the Contracting Officer (KO) and Contracting Officer’s Representative (COR) of any Government requested changes to this PWS that will impact scope (schedule/cost). Prior to execution of any changes which impact scope, the contractor shall seek approval from the COR and KO. The Contractor shall not perform any services beyond what is specified in the PWS;

authorized requested changes will be executed through a modification to the contract by the Contracting Officer (KO). The Contractor shall conduct daily functions under the general guidance of a Government/Military Official from USAG Fort Gregg-Adams/DHR.

1.4 Objectives: The basic service objectives include the following:

1.4.1. Provide multi-faceted support and capabilities to IPPS-A training development, training, learning solutions, and evaluation.

1.4.2. Work with integrated teams across the Army to assist in the development and fielding of the IPPS-A system.

1.4.3. Provide synchronization and strategic engagement support to Human Resources training and events, conferences, seminars, and forums.

1.4.4. Provide planning and execution support to multiple strategic-level forums involving Army-wide HR stakeholders.

1.4.5. Inform and assist in the communication of the AGS strategic human resources support story to leaders, Soldiers, and Families across the Army.

1.4.6. Provide capabilities for Army HR transformation to the Army Capability Manager-Human Resources (ACM-HR).

1.4.7. Assist in the development of responsive HR training solutions.

1.4.8. Support the development and integration of HR doctrine and associated publications.

1.4.9. Develop recommended changes to existing HR structure and policies to overcome organizational warfighting capability shortfalls to include identifying specific functions, roles, and responsibilities performed by Army organizations impacted by HR across the Total Force.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten work days after date of contract award and within 3 work days of change (Deliverable D-01).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten workdays. If the Government has provided comments, the Contractor shall then have three workdays to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten workdays prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph

1.17 Key Control),

(f) How the Contractor will inventory and track maintenance of all Government Provided

Equipment / Materials.

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 Customer Complaints/Feedback: The Contractor’s QCP shall also include a customer complaint feedback system that is monitored for correction of validated complaints and to inform the Government of corrections using Interactive Customer Evaluation (ICE), a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense (DOD). The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments. The QCP shall describe how the Government may identify problem areas or situations to the contractor.

The customer complaint program shall be compatible with the reporting and communication systems of the QCP.

1.5.1.2 Complaint resolution: The Project Manager shall provide in writing to the COR/ACOR the facts of what took place (who, what happened, where it happened, time it happened) and acceptable remedy to prevent from reoccurring. This shall be provided to the COR/ACOR within one workday of receipt of a negative complaint via ICE or upon notification from Garrison Leadership, DHR and/ or COR/ACOR (Deliverable # D-02).

1.5.2 Quality Assurance: The Contractor shall be responsible for the quality of products and services, including those provided by subcontractors, provided under the terms of this contract. The Contractor shall ensure all contract requirements are being accomplished within the maximum allowable degree of deviation indicated for that requirement. The Contractor shall notify the Government COR/ACOR, within one workday, when a specific PWS performance standard is not met, why the performance standard was not met, corrective action taken, and how they will prevent future occurrences, provide a remedy. The Contractor shall inform the COR of issues or potential issues that might affect the performance within two work hours of identifying those issues. Verbal reports shall be followed up by written reports within two workdays (Deliverable # D-03).

The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0700 to 1700 Monday through Friday. The Government facility is closed for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.2 Contractor Support Hours: The Contractor shall provide support between the hours of 0730-1630 Monday through Friday. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.2.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within 30 days after date of contract award (Deliverable # D-04). The Government will review and either accept or return their comments to the Contractor within ten (10) days. The Contractor shall then have three (3) days to submit a Final Work Plan.

Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.5 Installation Closure/Notification of Closure: When an unforeseen Installation closure or curtailment of activities occurs on a regularly scheduled day of work, the Government will have the following options: Reschedule the work to be performed the following workday Reschedule the work on any day acceptable to the Government. Announcements of Installation closures will be made in the following manner: during normal duty hours, notification will be given by the COR to the PM; during non-duty hours, notification will be posted on the Fort Gregg-Adams Homepage (https://home.army.mil/greggadams/ ) or can be confirmed by calling the Fort Gregg-Adams status hotline at (804) 765-2679.

1.5.6 Place of Performance: The Contractor’s place of performance will be the Soldier Support Center, Bldg 3400 located at 141 B. Ave, Fort Gregg-Adams. The Contractor's regular duty hours shall be 0730 hours to 1630 hours, not to exceed more than nine (9) consecutive hours per day Monday through Friday, except on the legal holidays listed in PWS 1.5.3.1. The COR/ACOR will establish the Garrison hours of operation in accordance with each Garrison Commander’s guidance. The hours of operation may vary during installation closing due to inclement weather, force protection exercises, and/or special operations in which the contractor may not be permitted in the work area. The Project Manager or alternate shall be responsible for the performance of work on this contract and be on-site and available during established work hours

1.6 Security Requirements. (Reserved).

1.6.1 Security Program. (Reserved)

1.6.2 Personnel Security Clearance Requirements. (Reserved)

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized access to the Installation. Failure to submit require information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

The Government has an inherent right under law, practice and regulation, to control access to its facilities, property and data, including those that are the subject of this contract. Access control privileges will be tailored to individual contractor personnel responsibilities. The Government and/ or COR will be the final authority in determining access privileges. The Government's exercise of its right to grant and revoke access by particular individual(s) to its facilities and automation systems and will not constitute a breach or change to this contract, regardless of whether said individual(s) are employed by the contractor, and regardless of whether said individuals are thereby precluded from performing work under this PWS.

https://home.army.mil/greggadams/

1.6.3.1 Installation Pass Log: The Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within thirty (30 Calendar days after contract award (Deliverable #D- 05). The log must at a minimum contain the following information: Employee’s Full Name, Contract Number, and Employer’s Name. The log shall be updated as employees are added or removed.

The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log.

(Deliverable #D-06).

1.6.3.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes/CAC cards the same day employment of an individual has expired or has been terminated and shall return them to the COR/ACOR within one work day (Deliverable # D-07).

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes/CAC cards and return them to the COR/ACOR within one day of termination (Deliverable # D-08).

1.6.3.4 Common Access Cards (CAC) and CAC Log: Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.

Employees shall meet security background vetting requirements to be issued a CAC. This includes ensuring the employee has a valid NACI (Tier 1) or DoD-equivalent background investigation submitted to OPM and, the completion of an FBI fingerprint check with the return of favorable results before a CAC can be issued by the Trusted Agent.

The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or

(3) Physical access to multiple DoD facilities or multiple non-DoD. Failure, inability or delay in obtaining the CAC does not relieve the contractor from performing under the terms of the contract.

A listing of issued ID cards shall be furnished to the Contracting Officer/COR prior to the contract performance start date and updated as changes occur to reflect Contractor personnel changes.

The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five (5) days after changes have been made (Deliverable # D-09) unless circumstances require otherwise and as directed by the Contracting Officer. The log shall contain Last, First and Middle Names, government issued personal identifier/DODID, Social Security Number, date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card. Note - CACs are Government property and must be accounted for.

1.6.4 Background Checks: Contractor personnel performing work under this contract must have at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. Employees shall meet security background vetting requirements to be issued a CAC. This includes ensuring the employee has a valid NACI (Tier 1) or DoD-equivalent background investigation submitted to OPM and, the completion of an FBI fingerprint check with the return of favorable results before a CAC can be issued by the Trusted Agent.

1.6.4.1 Trusted Agent Security System (TASS)

The Program Manager shall complete AHRC TASS Form 1 – TASS Applicant Registration Request Form Section I and send to the COR/ACOR via encrypted email within five work days of hire date for all newly hired employees. The COR/ACOR is responsible for completing Section II of AHRC TASS Form 1 – TASS Applicant Registration Request Form (Deliverable # D-10). Upon completion by the COR/ACOR they will forward to the Installation Security Manager within in one work day of completion of Section II; Installation Security is responsible for completing all of Section III. Upon COR/ACOR receipt from Installation Security Manager and there are no issues concerning the employee and/ or who’ve received a favorable background check verified by Installation Security Manager by validating/signing the AHRC TASS Form 1 – TASS Applicant Registration Request Form. The COR/ACOR or designated Trusted Agent shall complete Section IV; once Section IV is signed/completed the COR/ACOR shall immediately send to Program Manager via encrypted email for contracted employee for issuance of CAC via DEERS/RAPIDS office. If the employee does not receive a favorable security background check and validated by the Installation Security Manager the contracted employee cannot be hired under this contract. A copy of this completed form shall be immediately provided to the COR/ACOR and TA.

The Program Manager shall complete AHRC TASS Form 2.1 – Contractor Reverification / Retrieval Form Section I and send to the COR/ACOR via encrypted email within five work days of Reverification which shall occur every 180 days (Deliverable # D-11). The COR/ACOR is responsible for completing Section II and forwarding to Installation Security Manager via encrypted email for recertifying employee eligibility status and compliance of favorable background check. If the CAC was transferred or retrieved do not complete Section II. Upon identification of an employee is transferring to another contract on Fort Gregg-Adams or CAC is retrieved due to resignation or termination the PM shall complete as much data as possible then forward to the COR/ACOR for action and/ or signature within one work day; if COR/ACOR is not the TA they shall immediately forward to TA via encrypted email for action. A copy of this completed form shall be immediately provided to the COR/ACOR and the TA.

1.6.4.2 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S. background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within two (2) days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #D-12). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within one (1) day of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #D-13). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan (Deliverable #14) and the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government:

{Program/Contract Manager/Alternate Program/Contract Manager, Quality Control Manager, Retirement Services Officer, Site Security Manager, Super Verifying Official } The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work.

The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer NLT the post-award meeting (Deliverable # D-15). (Acceptance of the CV by the Contracting Officer is required before these individuals are permitted to perform any task on this contract.) The Program/Contract Manager and Alternate Program/Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program/Contract Manager or Alternate Program/Contract Manager shall be responsible for the overall management and coordination of the contract to include timely performance, quality and compliance with the terms and conditions of the contract and shall be the primary point of contact with the Government Contracting Officer's Representative (COR). The contractor shall ensure the Government has 24/7 telephonic accessibility to the Project/Contract Manager or his/her alternate. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Managager: The Project Manager must have at least five (5) years of experience within the last ten (10) years in U.S. military (US Army) Human Resources, including in-depth knowledge of military HR systems. Or, additionally, the Project Manager shall have at least a Bachelor’s Degree from an accredited college. All alternates shall meet the same qualifications, criteria and standards. At the discretion of the COR/ACOR they may request a waiver from the KO for one or the other but not both.

b. Quality Control Manager: The Quality Control Manager must demonstrate a minimum of 3 years’ experience, within the past 10, working as a Quality Control Manager. The Alternate Contract Manager can be/act as the Quality Control Manager if qualified.

c. Retirement Services Officer (RSO): The RSO must demonstrate successful completion of the DA RSO Program and SBP Certification Courses, and the Defense Finance and Accounting Service (DFAS) Defense Retiree and Annuitant System (DRAS) Course as required in AR 600-8-7 within six months of their start date and maintain certification by recertifying every three years. The RSO must also acquire and maintain access to the Defense Manpower Data Center’s Retiree Address Finder Web site to obtain the addresses of Retired Soldiers in the installation’s area of responsibility. The Contractor must provide the Contracting Officer via the COR a copy of all completed and training certifications/certificates within six months of their start date and every three years thereafter.

d. ID Card Site Security Manager/Super Verifying Official: Each site must have two Site Security Managers and cannot operate without at least one Site Security Manager physically available to attend to all Site Security Manager duties and responsibilities. The Site Security Manager also qualifies as the Super Verifying Official. Site Security Managers/Super Verifying Official must be a U.S. citizen with a favorable National Agency Check with Inquiries or equivalent which includes the Federal Bureau of Investigation 10-fingerprint check; Have never been relieved of Certification Authority, Registration Authority, Local Registration Authority, Defense Enrollment Eligibility Reporting System roles or Communication Security custodian duties for reasons of negligence or non-performance of duties; Have never been denied a security clearance, or had a security clearance revoked; Have never been convicted of a felony offense.

e. Special Qualifications: The Contractor shall ensure all employees have have completed at a minimum, IPPS-A R3 HR Professional training and IPPS-A training commensurate with their duties (i.e. Supervisors – R3 Supervisor training, etc) and are set up with appropriated elevated access in the IPPS-A website to perform their duties successfully.

Personnel that access IPPS-A consist of two types: Member and Person of Interest (POI).

Members consist of Service Members of the US Army whose records exist within the system. Only Members with an active IPPS-A record may access IPPS-A. A POI is an individual that requires access to IPPS-A to conduct HR support or supervisor actions on behalf of an IPPS-A Member.

The five POI user types in IPPS-A are Government Civilians, Contractors, Sister Service Member, Foreign Nationals (FNs), or Local Nationals (LNs). Dual Persona is a combination of Member and POI user types who, due to their daily duties, has both an active Member record and an active linked POI record (e.g., Government Civilian or Contractor record). In addition, dual Persona personnel have two CACs to access IPPS-A. PIV authentication is required for CAC log on. IPPS-A users requiring both user types require establishment of a Dual Persona relationship. To log on to IPPS-A, there are two uniform resource locators (URLs). Both URLs are accessible using personal and government devices. The URL https://ippsa.csd.disa.mil is available for users with general access and delivers self-service functions through any network connection using DS Logon (Username & Password) or CAC. The URL https://hr.ippsa.csd.disa.mil is available only to users with elevated access in IPPS-A and delivers both self-service and elevated access functions.

Elevated access refers to permissions that extend beyond self-service within IPPS-A and provides functions for full IPPS-A capabilities to Commanders, Managers, HR Professionals, and all other elevated users, to action on a member’s record. More information can be found in the IPPS-A User Manual (attachment 5).

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.12 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.) The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee.

1.13 Contractor Travel: Contractor shall be required to travel in performance of this contract. The contractor may be required to travel between installations within Fort Gregg-Adams geographical area. The contractor Project Manager, Transition Center Supervisor and Retirement Service Officer shall only be trained and funded by the Government in skills they are not required to bring to the job, such, command unique rules, practices, procedures and/ or systems that are essential for the contractor’s satisfactory contract performance. The cost of Government mandatory/required training is the full responsibility of USAG-Fort Gregg-Adams. All travel shall be conducted in accordance with FAR 31.205-46, “Travel Costs,” and the Joint Travel Regulations (JTR) and shall be pre-approved by the COR/ACOR. For mission requirements the number of trips and personnel travelling shall be limited to the minimum number required to accomplish work requirements and shall be coordinated with the COR/ACOR. Travel may only be approved by the COR/ACOR if adequate funds are obligated and unexpended on the travel CLIN to cover the proposed travel costs. The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requires Government approval and authorization within five work days prior to scheduled travel (Deliverable # D-16).

1.14 Other Direct Costs (ODCs). (Reserved).

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: (Reserved).

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall immediately notify the Contracting Officer/COR and submit a plan within 1 work day to the Contracting Officer to avoid or mitigate any such OCI (Deliverable #D-17). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30-day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements to commence full performance of services on the contract start date.

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), and the references contained therein (e.g. U.S Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)). The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following: Before initiation of work at the job site, an Accident Prevention Plan, written by the Contractor for the specific work and hazards of the contract and implementing in detail the pertinent requirements of EM 385-1-1; will be reviewed for acceptance by designated Government personnel (Deliverable #D-18). Specific requirements for development of the Accident Prevention Plan are found in 01.A and Appendix A of EM 385-1-1. EM 385-1-1 is available online at www.usace.army.mil

1.21.1 In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and State requirements governing safety and health protection and other applicable occupational safety codes. The Contractor shall indicate its plan for compliance considering conditions of the work described by design, technical proposal, operational activities of the Government or others in the area of the work, identification of the coordinator, and implementation of all other accident prevention provisions of this contract.

http://www.dimoc.mil/resources/limitations/ http://www.usace.army.mil/

1.22 Environmental Compliance: The Contractor shall operate in full compliance with federal, state, local, and installation environmental laws, regulations, and programs. The Contractor shall be solely responsible for any penalties levied for noncompliance resulting from the action or inaction of the Contractor and/or his employees. The Contractor and all Government facilities utilized by the Contractor shall be subject to environmental inspections by the Government.

1.22.1. Environmental Compliance Plan and Program (Reserved).

1.22.2 Energy and Utility Compliance: The Contractor shall operate in full compliance with federal, state, local, and installation energy regulations and programs. These utility conservation regulations shall be strictly adhered to, and the Contractor shall be subject to unannounced energy and utilities conservation inspections by the Government. The Contractor shall be solely responsible for any penalties levied for noncompliance resulting from the action or inaction of the Contractor and/or his employees.

1.23 Required Training: The contractor (Project Manager) shall maintain records of all HR (US Army military) automation training qualifications, certifications, and licenses on each employee for the duration of their employment. These records shall be available to the COR/ACOR or designated representative upon request. The contractor (Project Manager) shall initiate all NIPRNET and HR (US Army military) System(s) access requests and submit to COR for further processing within 30 days of employee receiving their CAC I.D. The contractor shall provide internal HR (Military) systems and technical training to ensure that employees remain qualified, certified, and licensed.

The Program Manager and Quality Assurance Officer are responsible for reporting and/ or providing certificates to the COR/ACOR. Personnel hired after award shall complete all below training requirements within 45 days after hire date and shall provide the COR/ACOR proof of completing of training per guidance below:

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within thirty

(30) days (Deliverable #D-19) after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 days after employment of new personnel.

Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees.

The Contractor shall submit certificates of completion (Deliverable #D-20) for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within five (5) days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil.

Contractor personnel shall complete refresher training (Deliverable #D-21) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 5 days after completion of the training (Deliverable #D-22).

https://jkodirect.jten.mil/

1.23.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) days of employment under this contract (Deliverable #D-23).

Verification of the training shall be provided to the COR within five (5) days} after completion of the training (Deliverable #D-24). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months (Deliverable #D-25). Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable #D-26).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training.