Amendment_Six_-_Questions_and_Answers.xlsx
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- ARNG Recruit Sustainment Program Support Services Federal contract opportunity
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- W9133L-16-R-0008
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Amendment Six - Questions and Answers
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RSP Questions & Answers
| QUESTION | GOVERNMENT RESPONSE | REFERENCES | Date Received (email from Mr. Dedicatoria) |
| Question 1: How do we price 0001 versus 0002? In the Microsoft Excel worksheet (Attachment 13), there are values of $0.00 for ITEMS 0002 and 0003 - should we use $0.00 for ITEMS 0002 and 0003? | All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. Pricing out ITEM 0003 is up to the offerors. The CMRA is a requirement of the PWS. | ITEM 0001 (RSP Services) vs ITEM 002 ( RSP Surge Requirements) | |
| Question 2: What is the current and historical fill rate of contract staff? How many contract staff positions are currently vacant? | The current fill rate is 97.8% The historic fill rate is 97-98%. There are currently 7 vacant positions. All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. | Paragraph 1.2 Background Technical Exhibit 3 | |
| Question 3: Is the government expecting contractors to propose contract staff levels in Technical Exhibit 3 or is the government expecting contractors to propose an optimal staffing mix and levels based upon the proposed technical and management approach? Or should contractors propose the staffing levels stated in Technical Exhibit 3? | All offerors are expected to propose an optimal staffing mix and levels based upon their proposed technical and managerial approach. The staffing levels stated in Technical Exhibit 3 represent the current staffing level and are close to the historic staffing levels of the program. All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. Technical Exhibit 3 is provided for reference and assist offerors in the development of their proposal. | Paragraph 1.4.4 Place and Performance of Services | |
| Question 4: What level of contract staff security clearance is required for a "Corporate Facility Security Officer? | Secret | On page 28 of 123, the solicitation document states: "It is recommend that a "Corporate Facility Security Officer" (FSO) be designated"; | |
| Question 5: Where would the government prefer the contractor contract manager and the alternate be located (geographically)? | The Government has no preference. All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. | Paragraph 1.4.9 Contract Manager (CM) | |
| Question 6: Historically, what has been the spend ($) value) in FY 2015 and FY 2014 regarding contractor travel (non-reimbursable)? | For FY14 approximately $30,000 in non-reimburseable travel was completed by the contractor. For FY15 the total was approximately $25,000. | Paragraph 1.4.12 TRAVEL - Regarding "All other travel to perform the services under this contract shall be the Contractor’s responsibility." | |
| Question 7: Historically, what is the travel spend ($) value) in FY 2015 and FY 2014? ITEM 0004 on Attachment 13 states $80,000 for travel; is that the historical value? | For FY14 approximately $30,000 in non-reimburseable travel was completed by the contractor. For FY15 the total was approximately $25,000.See answer above. All offerors must propose the travel amounts as provided in Attachment 13. All Offerors are expected to propose $80K for government directed travel. | Paragraph 1.4.12 TRAVEL - Government directed travel will be required under this contract to attend the RSP Quarterly SYNC Meetings specific in Section 5.15 only | |
| Question 8: If the Contractor fails to deliver the supplies or perform the services within the time specified in this contract, the Contractor shall, in place of actual damages, pay to the Government liquidated damages of $50,000.00 per calendar day of delay. Historically, has this penalty been applied? | No | CLAUSES INCORPORATED BY FULL TEXT 52.211-11 Unliquidated Damages - supplies, Services, or Research and Development (SEP 2000) (a) If the Contractor fails to deliver the supplies or perform ther services within the time specified in this contract, the Contractor shall, in place of actual damages, pay to the Government liquidated damages of $50,000.00 per calendar day of delay. | |
| Question 9: What is included in the maximum page count - e.g. - cover page? Table of contents? Transmittal letter? Are resumes required for the contractor's contract manager and alternate contract manager? | No, the cover page, table of contents and transmittal letter will not count against the page count. Resumes are not required, however if they are submitted, they will counted toward the page count. | Paragraph L.3.3 The following volumes of material shall be submitted | |
| Question 10: Historically, what has the "Shipper Packet Accuracy" ratings/level been? | The "Shipper Packet Accuracy" historically for FY14 was 98.3%. The current "Shipper Packet Accuracy" rate is 99%. | Paragraph 5.0 Requirements | |
| Question 11: Could the Government please clarify what they mean by this and why the number of questions to be provided is 10? | This is no longer a contract requirement and will be deleted from the PWS | Section C, Paragraph(s) 5.18, Page(s) 46, The PWS states in Technical Exhibit 1, Line 5.18 “Contractor shall provide 10 questions at Post-Award Meeting.” | |
| Question 12: Historically who has attended these quarterly meetings from both the Contract and Government? | The National & Regional level contractors attend the RSP Quarterly SYNC Meetings, i.e. Program Manager, Retention Manager, Regional Manager Mid-Supervisor, Senior Quality Control Coordinator, Senior Data Analyst and Data Analysts. The Government usually sends the COR, Program Manager, and RSP NCOIC. Historically, this consisted of 14 personnel. Ultimately the number of personnel attending is at the discretion of the vendor. The Government reimburses travel expenses for those who attend. | Section C, Paragraph(s) 5.15, Page(s) 37, The PWS states “The Contractor shall hold a RSP Quarterly SYNC Meetings (SYNC Meetings) between the Contractor and Government personnel.” | |
| Question 13: Job is the Unit, please define is that for one year or 12 units for a year. If for a year does that mean payment is only once a year vice 12 monthly payments (12 units) over a year. | Job as a unit allows for multiple billing and is not restricted to 12 monthly payments. Payment for contractor services will be equally divided by 12 months excluding the travel CLIN, which will be paid as necessary each quarter for the RM SYNC Meetings | Section B, CLINS(s) X001, Page(s) 16, 17, 19, 20, 22 | |
| Question 14: RSP Specialist (General Clerk II-III) (x286) is 549120 hours however in Attachment 16_Current FY 15_RSP_ Staffing total is shown as 551040 hours. (Note: Massachusetts has 1920 in title line which is included in sum, is this an error? Please clarify. | The PWS and Attachment 16 will be amended to address this discrepancy. See the answer below to Question 127. | Technical Exhibit 3, Paragraph(s) Historical Workload, Page 48 | |
| Question 15: TX, REGION 2 TEAM GOLF, address is shown only as 13592 ST HWY 31 (no city). Please provide city. | Tyler, Texas | Technical Exhibit 4, Total Current RSP Locations, Page 54 | |
| Question 16: Please confirm that the Option Year start dates are 2016, 2017, 2018, and 2019 respectfully. | Start date for each Option Year will be ammended to reflect the corrected year. Option Year One: December 28, 2016 to December 27, 2017. |
Option Year Two: December 28, 2017 to December 27, 2018.
Option Year Three: December 28, 2018 to December 27, 2019.
Option Year Four: December 28, 2019 to December 27, 2020. Section PWS 1.3 Period of Performance Paragraph(s) 1.3 Period of Performance, Page 25. RFP shows PoP as Base Year: February 05, 2016 to December 27, 2016.
Option Year One: December 28, 2015 to December 27, 2017.
Option Year Two: December 28, 2015 to December 27, 2018.
Option Year Three: December 28, 2015 to December 27, 2019.
Option Year Four: December 28, 2015 to December 27, 2020.
| Question 17: Please confirm that there is to be no phase-in nor phase out of personnel over the transition periods. The contractor is to be fully staffed for the entire Phase In and Phase Out Periods | The Government intends on making award to allow for a transition period (12 days) prior to the current contract expiring on 04 Feb 16. We anticipate making the award on or about 22 Jan 16. Should the follow-on contract not be awarded to allow for a transition-in and transition out period, the incoming contractor will not be penalized. | Section PWS 1.4.14, Paragraph Phase In / Phase Out Periods, Page 23, Section states: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the twelve (12 days) phase in and thirty (30 Days) phase out periods. | |
| Question 18: All locations for RSPs in Florida are indicated as being located in St Augustine. Please confirm that all RSPs in Florida are in St Augustine or provide locations through the state. | The Florida RSP Locations are as follows: Building 756, Schweinfurt Rd. P.O. Box 924039, Homestead, FL 33092; 2305 State Road 207, St. Augustine, FL 32086; 5629 SR 16W, Bldg #2300, Starke, FL 32091; 1225 Easterwood Dr., Tallahassee, FL 32311; 2809 S. Fern Creek Ave., Orlando, FL 32826; 2890 Ringling Blvd, Sarasota, FL 34237 3193 Gun Club Rd., West Palm Beach, Fl 33406 3601 38th Ave South, St. Petersburg, FL 33711 | Technical Exhibit 4, RSP Site Address, Paragraph(s) Total Current RSP Locations FL, Page(s) 50 | |
| Question 19: The billet description “Program Manager” only appears on page 61, paragraph G.2.3, and on page 48 in Technical Exhibit 3, Historical Workload. There is no reference to a “Program Manager” in Paragraph 5.0-5.21 “Requirements”. In Section 5 Requirements the Government only refers to a “Contract Manager”. Should the “Contract Manager” sited in Section C be the “Program Manager”? | Yes, "Program Manager" in paragraph 5.0 - 5.21 refers to Contract Manager. However, all offerors are free to propose the labor mix that they determine will meet the Technical and Management Approach Requirements of the PWS and the Solicitation | Section G, Paragraph(s) G.2.3, Page(s) 61; Section C, Page 48 Technical Exhibit 3, Historical Workload; and Section 5, Page(s) 24-48 | |
| Question 20: a) Please confirm these positions do not utilize government facilities and/or any government furnished equipment in the performance of their job. | |||
| b) If the government will provide government facilities and government furnished equipment, at what locations will the government provide facilities and equipment for the positions listed in this question. | a.) The staff levels referenced in this question do not currently utilize Government Facilities, b.) if the offeror proposes to have personnel at a Government location the Government will provide Government Furnished Equipment. | Attachment 16 Current FY15 RSP Staffing: The spreadsheet lists the Program Manager, Retention Manager Regional Manager Mid-Supervisor, Senior Quality Control Coordinator, Senior Data Analyst and Data Analyst as contractor site | |
| Question 21: Will the government provide a listing of all applicable Area Wage Determinations mapped to the corresponding RSP Site. | No. All Offeror's Technical and Management Approaches are specific to each offeror's proposal. All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. See www.wdol.gov. County information is available on the world wide web. | Section L, Paragraph L.8.3, Page 115: The solicitation provides a Website for Offerors to access to obtain Area Wage Determinations. Technical Exhibit 4 in Section C list all of the RSP Site locations by state and city. However, the Wage Determination OnLine Program Website for which Offerors are to access to obtain corresponding Area Wage Determination for each location is based upon state and county | |
| Question 22: In order to submit an appropriate price proposal based upon the RSP locations that the Contractor determines where to perform tasks under a Firm-Fixed Price contract, please provide specific historical metrics by task requirement for each location. | Performance Metrics are defined in the Performance Requirements Summary. All Offeror's Technical and Management Approaches are specific to each offeror's proposal. All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. See www.wdol.gov. County information is available on the world wide web. Historic locations of contract employees is provided in Attachment 16. | Section C, Paragraph 1.4.4, Page 26: The solicitation states, “Place of performance will be at the designated RSP Site Locations located throughout the 54 States and Territories as stated in Technical Exhibit 4. Ultimately, the Contractor shall determine which RSP sites they will be located at to perform the tasks under this contract.” | |
| Question 23: Will the government provide a CLIN for overtime billing? If not, please provide historical metrics with the frequency and locations for which the incumbent contractor has provided services during RSP Drill dates. | No, the Government will not provide a CLIN for overtime billing. The Government will not provide historical metrics with the frequency and locations for which the incumbent has provided services during RSP drill dates, the incumbent has not billed for overtime. Technical Exhibit 3 and Attachment 16 are provided for reference and to assist each Offeror develop their Technical and Management Approach proposals. | Section C, Paragraph 1.4.4, Page 26: The solicitation states, “The contractor may need to provide services at the RSP Site locations during RSP Drill dates (weekend) to reach the performance standards set in Section 5.0 below are met.” | |
| Question 24: Will the government permit this training to be completed during normal business hours of the RSP Site? | Yes | Section C, Paragraphs 1.4.5.3 through 1.4.5.6, Pages 29 and 30: In each of these paragraphs is a requirement for Contractor employees and associated subcontractors to complete training regarding security within a given period of time (e.g. – Section 1.4.5.3 states in part, “ All contractor employees, to include subcontractor employees, requiring access to Army Installations, facilities, and controlled access areas shall complete AT Level 1 awareness training with 30 calendar days after contract start date…” | |
| Question 25: Will the government allow the Contractor to attend the Post Award Conference and Periodic Progress Meetings via teleconference? | Yes | Section C, Paragraph 1.4.8, Page 30 | |
| Question 26: How much time will the government provide the Contractor between the date of the award and the initiation of the Phase In period? | No time will be given to provide the contractor between date of award and the initiation of the phase in period, see the response above to question 17. | Section C, Paragraph 1.4.14, Page 32: | |
| Question 27: Historically which labor categories have been designated as necessary for the Contractor to provide with a cell phone? As there is no ODC CLINs in Section B of the solicitation, how are Contractors to invoice for this cost? | Historically, the National and Regional level contractors, i.e. Program Manager, Retention Manager, Regional Manager Mid-Supervisor, Senior Quality Control Coordinator, Senior Data Analyst and Data Analyst have had cell phones provided by the contractor. This is considered an overhead cost for the contractor. | Section C, Paragraph 4.0.1, Page 35: The solicitation states, “The Contractor shall furnish any needed cell phones and cell phone plans for execution of this program.” | |
| Question 28: Is this a Contractor provided conference call service or is the government going to provide the conference call service? | Historically, this has been a Contractor provided call service. | Section C, Paragraph 5.14, Page 39: The Contractor is instructed to hold a “RSP Weekly Conference Call” each Monday at 1:00 p.m. It further states, “The RSP Weekly Conference Calls shall be done using a conference call service that includes access via a phone number, identification number and PIN number.” | |
| Question 29: Please confirm the location of Arlington Hall Station is in Arlington, VA. |
a. Please list the labor categories of those key personnel that shall attend the meeting.
b. If key personnel required to attend the meeting are in locations other than Arlington Hall Station or the professional Education Center in Little rock, can they attend remotely via conference call?
| c. If not, will the government allow the cost of travel to be reimbursed under the travel CLINs X004? | Arlington Hall Station is located at 111 S. George Mason Drive, Arlington, VA 22204. a) Key personnel are determined by each offeror and who they designate to attend the Sync Meetings is also designated by the offeror. b) Yes. c) Not Applicable | Section C, Paragraph 5.15, Page 39. The solicitation addresses RSP Quarterly SYNC Meetings between the Contractor and Government Personnel to be held at Arlington Hall Station or the Professional Education Center in Little Rock, AR. The solicitation further states, “The contractor shall ensure key personnel shall attend the meeting.” |
| Question 30: a. Please confirm that this is actually a Contractor provided position. |
b. If so, please confirm there is a Contractor RSP State Specialist in each of the 54 states and territories.
c. Is there a specific RSP location in which the Contractor RSP State Specialist is located?
| d. Please provide information on the responsibilities of the Contractor RSP State Specialist. | a.) Yes, this is a contractor provided position. b.) See Technical Exhibit 3 and Attachment 16. c.) See Technical Exhibit 3 and Attachment 16. RSP Specialist Staffing is at the discretion of the Offeror. D.) Specific job duties are at the discretion of each offeror. | Section C, Paragraph 5.16, Page 39: Reference is made to a “Contractor RSP State Specialist”. There is no other reference in Section C of the solicitation to a Contractor RSP State Specialist. Further there is no reference to a Contractor RSP State Specialist in Technical Exhibit 3 for Estimated Workload Data. | |
| Question 31: What is the historical usage of the Surge Option? | The surge option has not been utilized before. | Section C, Paragraph 5.17, Page 39 | |
| Question 32: Please clarify what is the Performance Requirement for PWS Paragraph 5.18. | The Performance Requirement for PWS Paragraph 5.18 is for ad hoc reports. The requirement for 10 questions at the Post-Award Meeting will be removed. The Performance Requirement will be corrected for 5.18. | Section C, Technical Exhibit 1, PWS Paragraph Reference 5.18, Page 46: The task referenced is the Contractor shall provide 10 questions at Post-Award Meeting. However, PWS Paragraph 5.18 in Section C regards ad hoc reports. | |
| Question 33: Please clarify what deliverable is required for PWS Paragraph 5.20. | The Performance Requirement will be changed from 5.20 to 5.18 "Ad hoc reports." | Section C, Technical Exhibit 2, Deliverable 5.20, Page 48: The deliverable referenced is ad hoc reports. However, PWS Paragraph 5.20 in Section C regards contractor recommended improvements. | |
| Question 34: a. Are there specific regions established for this contract. |
b. If so, please identify them and provide the states / territories included in each region.
c. Are the Regional Managers physical located in the region for which they manage?
| d. If so, what specific location within the region are they located? | a.) Yes, there are regions established for this contract. b.) Currently there are seven regions, they are grouped into the following: Region 1 – ME, NY, NJ, RI, CT, MA, NH, VT, Region 2 – PA, WV, VA, District of Columbia, MD, DE | ||
| Region 3 – KY, TN, MS, AL, GA, SC, NC, FL, PR, VI, Region 4 – OH, MI, MN, IA, IL, IN, WI, Region 5 – TX, OK, AR, MO, KS, NE, LA, Region 6 – AK, WA, OR, MT, ID, WY, ND, SD Region 7 – CA, NV, UT, CO, AZ, NM, HI, GU c.) Yes, however the physical location of Regional Managers is at the discretion of each offeror d.) The physical location of Regional Managers is at the discretion of each offeror, the Government will not disclose where these regional managers are specifically located. | Section C, Technical Exhibit 3, Historical Workload, Page 48: One of the Item / Name listed is Regional Manager (Mid-Supervisor). | ||
| Question 35: Will the title page and table of contents be included with the page limit count? | No | Section L, Paragraphs L.3.1 and L.3.4.1, Pages 112 and 113: Contractors are instructed to include a title page and table of contents with their submission | |
| Question 36: Given that the proposal submission date is 28 December, 2015, can the government clarify what the anticipated Award date will be? | The anticipated award date is 22 January 2016. | Section C - Descriptions and Specifications, 1.3 Period of Performance, Page 25. The Government anticipates this contract base year shall be awarded on or about 28 December 2015. | |
| Question 37: These statements appear inconsistent. Can the government confirm whether the contractor can determine/select sites that are different from the current RSP Site locations in Technical Exhibit 4? | The States have determind where the RSP Sites are located. All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. Technical Exhibit 3 is provided for reference and to assist offerors in the development of their proposal. Technical Exhibit 4 depicts current designated RSP Site Locations. The offeror can propose where the contractors will work based on their Technical and Management Approach Requirements. | Section C - Descriptions and Specifications, 1.4.4 Place and Performance of Services, Page 26. Place of performance will be at the designated RSP Site Locations located throughout the 54 States and Territories as stated in Technical Exhibit 4. Ultimately, the Contractor shall determine which RSP sites they will be located at to perform the tasks under this contract. The Government reserves the right to modify the locations required, | |
| Question 38: Would the government approve contractor travel in addition to the quarterly RSP SYNC meetings as necessary to effectively manage the contract (e.g., routine face to face contact with the seven regional representatives or any employees working at one of the worksites specified in the contract)? | Travel outside of government directed travel is authorized but this is considered an overhead expense of the vendor. In accordance with Attachment 13, ALL travel will be incorporated in CLIN X004 in the amount of $80K per year. | Section C - Descriptions and Specifications, 1.4.12 Travel, Page 31. Government directed travel will be required under this contract to attend the RSP Quarterly SYNC Meetings specific in Section 5.15 only. All other travel to perform the services under this contract shall be the Contractor’s responsibility. | |
| Question 39: Is it the government's intent to ensure ALL personnel are on board during the 12 day phase in or would a certain percentage suffice? How long beyond the 12 day phase in is acceptable to begin meeting the metric-driven expectations of the contract? | All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS. It is up to the offeror to determine the number of personnel it will need for the phase-in. The contractor must abide by all AQLs as stated in the Performance Requirement Summary. | Section C - Descriptions and Specifications, 1.4.14 Phase In/Phase Out Periods, Page 32. The contractor shall have personnel onboard, during the (12 days) phase in and thirty (30 days) phase out period. | |
| Question 40: It appears that all of the actions to determine metrics are done by the government. If there is a negative impact to the service performance which is beyond contractor's control (e.g., automated system outages used by the RSP-QC or automated system outages upstream of those used by the RSP-QC), what is the process for the contractor to use to initiate reconciliation discussion? | Any issues related to the performance of Government systems will be addressed on a case by case basis. Any issues that are caused by Government delay or acts of nature or God, the contractor will not be held accountable or liable. will not been counted against the vendor. | Section C - Descriptions and Specifications, 5.0 Requirements, Page 35. Performance Matrix | |
| Question 41: Can the government provide guidance to support surge operations with respect to the surge option? Will there be a requirement to use current workforce in an overtime mode or an option to bring on additional workforce to support the overall surge? | How a contactor handles a surge is dependent on the individual offeror's Technical and Management Approach. There will not be a separate CLIN for overtime, all offerors are free to propose a labor mix that they determine will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. In the event of a Surge, the billing will be charged to the "Surge" CLIN | Section C - Descriptions and Specifications, 5.17 - Surge requirements, Page 39. In the event a surge of ARNG Recruit allotments exceeds five percent (5%) of estimates, but not exceed 5,000 allotments per year provided in the table below, the Government may exercise the “surge option.” | |
| Question 42: Because there is no definition of key personnel in the RFP, can the government specify the number of contractor personnel required to attend. | Key personnel are determined by each offeror, qualifications for each of their proposed personnel are at the discretion of each offeror. Who they designate to attend the Sync Meetings is also designated by each offeror. | Section C - Descriptions & Specifications, 5.15 RSP Quarterly SYNC Meetings, Page 39. The Contractor shall hold a RSP Quarterly SYNC Meetings (SYNC Meetings) between the Contractor and Government personnel. The meetings shall occur within the first two weeks of each quarter at Arlington Hall Station or the Professional Education Center (PEC) in Little Rock, Arkansas. Exact location will be provided by the COR (sixty) 60 Days prior to the meeting by the COR. The Contractor shall provide an RSP Quarterly SYNC Meetings Agenda thirty (30) calendars days before the meeting in the format agreed to at the Post-Award Meeting. The Contractor shall ensure key personnel attend the meeting. | |
| Question 43: Can the government provide definition of key personnel, including qualification requirements? | See answer above. | Section C - Descriptions and Specifications, 5.15 & 5.16, , Page 39 5.15 - The Contractor shall ensure key personnel attend the meeting. |
5.16 - The RSP Contract Roster shall include both Contractor personnel and Government personnel with Excel tabs including at a minimum: (1) Contractor Key Personnel;
Question 44: In Section L, there is no mention of the QC Plan as part of the proposal submission.
Can the government clarify whether a QC Plan is a requirement for inclusion with the proposal submission on the proposal due date?
If yes, which proposal volume should include the QC Plan (Management or Technical) and is it included in the currently listed page limits? Can the government consider increasing the page limit? How will the government evaluate this QC Plan? The requirement for the QC Plan to be part of the proposal will be eliminated. The offeror shall provide a transition plan to the Contracting Officer Representative at the post award conference (within 3 business days of the contract award) Technical Exhibit 2 - Deliverables Schedule, Deliverable -
1.4.1 QC Plan, Page 47. 1.4.1 The Contractor shall draft and maintain an effective QC Plan Delivery Frequency:- Once in Proposal Submit to:- COR/KO
| Question 45: In Section L, there is no mention of the Transition Plan (TP) as part of the proposal submission. Can the government clarify whether a Transition Plan is a requirement for inclusion with the proposal submission on proposal due date? | ||
| If yes, which proposal volume should include the TP (Management or Technical)and is it included in the currently listed page limits? Can the government consider increasing the page limit? How will the government evaluate this Transition Plan? | The requirement for the Transition Plan to be part of the proposal will be eliminated. The offeror shall provide a transition plan to the Contracting Officer Representative at the post award conference (within 3 business days of the contract award) | Technical Exhibit 2 - Deliverables Schedule, Deliverable - 1.4.14 Transition Plan (TP), Page 47. |
Delivery Frequency:- Once in Proposal. Any changes after award shall be provide to the KO Submit to:- KO Question 46: It appears that only background checks are being exercised in the current environment. Can the government clarify the security classification requirements for the various positions held by the current incumbent? The current security requirements for all position are NACI background checksand a favorable FBI Finger Print check. The contract does not require a Secret Clearance or above. Section H Special Contract Requirement, H.21 Security Requirements,Page 67. SECURITY REQUIREMENTS (AUG 1996)
(a) This clause applies to the extent that this contract involves access to information classified “Confidential,” “Secret,” or “Top Secret.”
| Question 47: Given the level of effort in developing and confirming requirements for such an extensive program, and need for past performance submission directly from government customers who are on vacation during the holiday season, can the government extend the proposal due date by two weeks to 1/11/2016? | No, this RFP was issued as a draft on 09 Oct 15, ample time for proposal preparation was provided despite the Holiday season. See the answer below to Question 139. | Section L, L.3.5 Proposal Submission, Page 113. The entire and complete proposal, composed of Volumes 1 through V, shall be submitted by 1600 on 28 Dec 2015. |
| Question 48: Can the government change the threshold of major subcontractor to 12% (instead of 20%) of the proposed effort to encourage collaboration and teaming of more companies with excellent capabilities (vis-à-vis fewer companies that take on significant share of the subcontracting)? | We are not discouraging collaboration and/or teaming. If a subcontractor is not performing 20% or more of the contract, then we are not asking for a complete breakdown of its costs. | Section L, L.8.5, Page 115. The offeror shall submit a complete breakdown of costs by major subcontractor. A major subcontractor is defined as a member of the offeror’s overall team who is expected to perform 20% or more of the proposed effort. |
| Question 49: Can the government expand the time frame for relevant past performance to past 5 years? | No | L.6 VOLUME III – PAST PERFORMANCE, Past Performance Questionnaire, Page 115 The contractor shall submit past performance data when the effort is either ongoing or has been performed during the past three (3) years from the date of issuance of the RFP. |
| Question 50: In the current column A (CLIN# ), it shows the 4-digit ITEM # followed by 2 characters (e.g., 1001AA and 1001AB). Can government confirm that the contractor can change this naming convention to reflect its proposed labor mix per localities as needed? | Confirmed | Attachment 13 |
| Question 51: Will any property, materials or equipment be transitioned or hand receipted over for the ‘Contractor Site’ requirements (indicated in Attachment 16, Current FY15 RSP Staffing Excel spreadsheet) from the incumbent during the transition period, i.e. paper, pens, laptops, scanners/printers, monitors, hotspots, cellphones, etc? If so, what property, materials or equipment specifically and the quantities? | The incumbent personnel who do not work on Government sites, do not have any Government Furnished Equipment. | Section C, Paragraph(s): 4.0, Page(s): 34-35 |
| Question 52:What are the specifications for the required cell phones and plans, i.e. minimum data and minutes, type or brand of cell phone, compatibility requirements, etc.? How many cell phones and plans, historically, are required? | Proposed cell phone plans and exact specifications are up to and are the discretion of each offeror. The Government does not have historical information in regards to cell phones and plans. | Section C, Paragraph(s): 4.0.1, Page(s): 35 |
| Question 53: Does the Government provide the conference call service access via a phone number, identification number and PIN number or is that a contractor provided service or requirement? | See the answer above to Question 28. | Section C, Paragraph(s): 5.14, Page(s): 39 |
| Question 54: Is the RSP Quarterly SYNC Meetings travel covered and expended within the Travel CLIN for approved contractor key personnel during each perspective Period of Performance? | Yes. | Section C, Paragraph(s): 5.15, Page(s): 39 |
| Question 55: The “Surge Option” indicates “5,000 allotments” per year for 2016 thru 2020. What is the historical “Productive Hours” utilized or required for the Surge Option? | The surge option has not been utilized before. | Section C, Paragraph(s): 5.17, Pages 39-40 |
| Question 56:The Deliverables Schedule call for “1.4.1 The contractor shall draft and maintain as effective QC Plan” with the “Task Frequency” of “Once in Proposal.” Which Proposal Volume do you desire the Quality Control Plan to be placed and will it count against the page count or should it be an Appendix of the directed Proposal Volume? | See answer above to Question 44. | Technical Exhibit 2, Deliverables Schedule Paragraph(s): 1st Item, Page 47 |
| Question 57: The Deliverables Schedule call for “1.4.14 Transition Plan (TP) with the “Task Frequency” of “Once in Proposal.” Which Proposal Volume do you desire the TP to be placed and will it count against the page count or should it be an Appendix of the directed Proposal Volume? | See the answer above to Question 45. | Technical Exhibit 2, Deliverables Schedule Paragraph(s): 2nd Item, Page 47 |
| Question 58: The Historical Workload table indicates 1920 hours for Training Seat Utilization Services however, Attachment 16, Current FY16 RSP Staffing Excel spreadsheet does not reflect a requirement for Training Seat Utilization Services. Was that an oversight or was that position eliminated? | The "Training Seat Utilization Services" position will be added to Attachment 16. | Technical Exhibit 3, Estimated Workload Data, Page 48 |
| Question 59: The Historical Workload table does not indicate the estimated hours for the “RSP Surge Requirements.” Can you provide what the Historical Workload estimated hours are for the RSP Surge Requirements? | The surge option has not been utilized before. | Technical Exhibit 3, Estimated Workload Data, Page 48 |
| Question 60: The TX location for Region 2 TEAM GOLF reflects a street address can you please provide the city location? | Tyler, Texas | Technical Exhibit 4, RSP Site Addresses, Page 54 |
| Question 61: H.11 indicates post award conference will be held within ten (10) business days after contract award. This conflicts with paragraph 1.4.8 (page 30) which indicates “within 3 Business days of contract award.” Please clarify within how many days of award will the post award conference be required? | Section H.11 will be changed from "ten (10) business days after contract award." to three (3) business days after contract award." | Section H, Paragraph: H.11, Post Award Conference, Page 64 |
| Question 62: The Introduction paragraph indicates “the offeror’s proposal shall be submitted in hard copy, with accompanying digital copies, as set forth below.” This conflicts with L.3.5, Proposal Submission, subparagraph (b) which states “Electronic proposal submissions shall be submitted the Contracting Officer at….” Please clarify if electronic proposal submissions are authorized? | Electronic (via email) and Hard Copy (with a CD/DVD) proposals are required. Section L will be amended to clearly articulate this requirement. | Section L, Paragraphs: L.1 & L.3.5, Pages 111 & 113-114 |
| Question 63: Under this section you have a 1920 hours in the title for MA is this an error? Those hours does not mirror Technical Exhibit 4 under MA | Yes, this number was added in error. Attachment 16 will modified to reflect this change. | Attachment 16, Paragraph(s) Massachusetts, Page(s) ____. |
| Question 64: Can you please provide the location for Region 2 Team Golf, the government only provided the address 13592 ST HWY 31 W.? | Tyler, Texas | Technical Exhibit 4, Paragraph(s) TX, Page(s) 54 |
| Question 65: Did the government duplicated Region 1 Team Alpha Abilene, or is this correct? | Yes, Team 1 Alpha Abilene was duplicated. Technical Exhibit 4 will be modified to reflect this change. | Technical Exhibit 4, Paragraph TX, Page(s) 54. |
| Question 66: Under the attachment can the government provide the location for each CLIN? The current listed doesn’t do so. Or is it the offeror responsibility to listed all state sites listed in Technical Exhibit 4 Example 0001AA is Alabama locations 0001AB is Alaska and so on. | The offeror can propose where the contractors will work based on their Technical and Management Approach Requirements. | Attachment 13 |
| Question 67: Is this both hard copy and electronic submissions? Or can the offeror do either one? | Electronic (via email) and Hard Copy (with a CD/DVD) proposals ARE required. Section L will be amended to clearly articulate this requirement. See the answer above to Question 62. | Section L, Paragraph L.3.5 Proposal Submission Pages 113-114. |
| Question 68: Please confirm that all contractor employees requiring access to a DOD network must meet CAC eligibility standards on the first day of the contract in order to begin performing work during the 12 day phase in period | Yes | Section 1, Paragraph 1.4.7, Page 30 |
| Question 69: Please confirm that the winning team must have all 299 FTE on payroll and working in 54 states and territories within 15 days of contract start. | All offerors are expected to propose an optimal staffing mix and levels based upon their proposed technical and managerial approach. The staffing levels stated in Technical Exhibit 3 represents the current staffing level. . All offerors are free to propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solicitation. Technical Exhibit 3 is provided for reference and assist offerors in the development of their proposal. The performance standard is to fill all positions within 12 days of award. The Acceptable Quality Level is to fill all positions with 15 days of award. See the answer above to Question 17. | Technical Exhibit 1, Paragraph 1.4.14, Page 43 |
| Question 70: The historical workload indicates 13 personnel in addition to the 286 RSP Specialists. Because the management of this geographically diverse workforce is critical, please consider adding three National Service Team staff as key personnel (PM, Sr. Quality Control Coordinator and the Retention Manager) and requiring a resume be submitted as part of the management section to ensure a smooth transition. | All offerors are free to develop and propose a labor mix that will meet the Technical and Management Approach Requirements of the PWS and the Solcitation. What an offeror wants include as part of their proposal is at the offeror's own discretion, but are subject to the limitations set forth in Section L. See the answer below to Question 127. | Technical Exhibit 3, Page 48 |
| Question 71: Based on a review of the position descriptions for General Clerk II and General Clerk III on the Department of Labor (DOL) website, and the qualifications against the requirements for the RSP Specialists in the RFP; why were the Occupational Codes for General Clerk II/III chosen instead of the Personnel Assistant II/III? | A General Clerk II/III is an appropriate fit in order to meet the requirements for an RSP Specialist. | Technical Exhibit 3, Page 48 # 115 and 122 |
| Question 72: Liquidated Damages, appears to be excessive. It is not clear what specifically will trigger the clause since there are multiple deliverables. FAR 11.501(a) indicates that the clause is not intended to be punitive, or provide negative performance incentives, but rather is intended to compensate the Government for probable damages. Request removal of the clause in its entirety, as the scope is very broad | No the liquidated damages amount of $50,000.00 a day will remain as is. In the event that the contractor performs poorly thereby jeopardizing and putting the RSP program at risk this clause will be enforced. | RFP Section 52.211-11, Paragraph(s) a, Page(s) 75 |
| Question 73: Please confirm that Offers will be evaluated by adding a factor of 10 percent to the price of all offers, except (1) Offers from HUBZone small business concerns… | This clause will be removed from the solicitation. | Section 52.219-4, Paragraph(s) b, Page(s) 95 |
| Question 74: Please confirm that the prime must perform “at least 50 percent” per FAR 52.219-14 Limitations on Subcontracting for the work share and that the PM must be a full-time employee of the prime? | Yes, the prime must perform at least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern. | Section 52.219-14, Paragraph(s) d,1, Page(s) 96 |
| Question 75: Please confirm that the prime contractor must demonstrate that they have a DFARS 252.204-7012 compliant IT system, at contract start, that meets all required 51 NIST controls? | Yes, the Offeror must have a compliant IT system that meets all NIST controls | Section 252.204-7012, Paragraph(s) a,1,B, Page(s) 100 |
| Question 76: Please confirm that all past performance contracts referenced, including those from the prime must be similar in size and scope (299 FTE and 54 States/Territories)? | Yes, offerors past performance contracts that are referenced to include joint venture partners and major critical subcontractors must be similar in size and scope. | Section L, Paragraph 6, Page(s) 115 |
| Question 77: Section L.8.4 indicates that the start date for pricing purposes is 05 February 2015. We believe this is a typo and should read 2016. Please confirm. | Yes, this date was added in error and will be changed to 05 Feb 16. | Section L, Paragraph L.8.4, Page(s) 115 |
| Question 78: Section L.8.3 indicates that the WD was provided “for evaluation purposes only.” Is it the Government’s intent that all offerors are to use General Clerk II/III WD provided for pricing purposes of all WD positions? | Yes | Section L, Paragraph L.8.3, Page(s) 115. |
| Question 79: “In terms of “price realism”, the Government will evaluate whether the price is too low, which may indicate the prospective offeror does not understand the requirement or may be offering an unreasonably low price that successful performance under the contract may be negatively impacted”. Please confirm that bidding the minimum WD rates in each geographic location will not be deemed risky from a “price realism” perspective | Offerors are free to propose rates at their own discretion. Proposals will be evaluated in accordance with the evaluation factors stated in the solicitation. | Section M, Paragraph(s) M.5, Page(s) 122 |
| Question 80: Please confirm that all primes, must be 8a certified SBs, under a three year average revenue of $7.5M in NAICS code 561110 | Confirmed | Amendment #1 |
| Question 81: Will the Government please clarify the Volume Title for Volume IV – Cost? Various other locations refer to this as Price | The Volume Title for Volume IV is "Price", all references to Volume IV - Cost will be changed to Volume IV- Price. | Section L Paragraphs 2.1, 3.3, 8 Page 111-112 Section M Paragraph 5 page 115, 122 |
| Question 82: Will the Government please provide the missing content in sentence: “The following shall be included in the Narrative discussion:”? Or confirm that nothing is to be provided? | Section L will be amended to include what is required for the Narrative discussion. | Section L Paragraph 3.4.2(b) Page 113 |
| Question 83: Will the Government clarify the version of MS Word that is compliant with Government standards for submission? | This office is currently using Microsoft Office 2013 | Section L Paragraph 3.4.1 Page 112 - 113 |
| Question 84: Given the holiday and therefore limited schedule for mail/package delivery, can you delay the deadline one day to Dec. 29? | No. | Section C Paragraph 1.0 Page 24 |
| Question 85: In addition to the RSP staff locations listed, may we have the name of the county, the Wage Determination number and the Revision Number for each location to further assist us in determining pricing? | Applicable County information can be found on the world wide web and the applicable Wage Determination and Revision Number can be found on the Department of Labor website. | Attachment 16 |
| Question 86: Are all of the Florida RSP staff located in St. Augustine? | No, see the answer above to Question 18. | Technical Exhibit 4 Page 50 |
| Question 87: Do you want emailed electronic proposal submissions as well as the hard copy, CD/DVD submissions that are to be delivered? | Yes, see the answer above to Question 62. | Section L Paragraph 3.5 Page 114 |
| Question 88: Can you provide the list of current employees’ length of continuous service to determine the 2, 3 or 4 weeks’ vacation requirement? | This information is not available, see the answer below to Question 111. | Section WD, Page 11 |
| Question 89: Can the PM act as the Contract Manager (CM)? | Yes, offerors are free to propose a labor mix or technical and management approach that meets the requirements of the PWS and the solicitation. | Section C Paragraph 1.4.9 Page 30 |
| Question 90: Due to the staffing size of this contract we request that the government increase the phase-in period from 12 days to 25 days to give contractor enough time for a smooth transition | The phase-in period will remain as is, 12 days. | Section C Paragraph 1.4.14 Page 32 |
| Question 91: What is the historical number of cell phones, average calls and data usage per month? | This information is not available. See the answer above to Question 52. | Section C Paragraph 4.0.1 Page 35 |
| Question 92: What is the historical percentage of Shipper Packet Accuracy Performance Matrix? | The "Shipper Packet Accuracy" historically for FY14 was 98.3%. The current "Shipper Packet Accuracy" rate is 99%. | Section C Paragraph 5.0 Page 35 |
| Question 93: Who manages the Trouble Ticket Database under the current contract (Labor Category)? | The Government manages the Trouble Ticket Database. The Recruit's Shipper Packets are handled by the General Clerk IIs & IIIs. | Section C Paragraph 5.1 Page 36 |
| Question 94: What is the historical number of Trouble Tickets per month, per location, and per type? | The historical information for Trouble Tickets per month, per location and per type is not currently available. The Table provided in section 5.17, "Historical and Estimated Recruits Allocations" is provided to assist all offerors in developing their Technical and Management Approach proposals. | Section C Paragraph 5.1 Page 36 |
| Question 95: What is the historical number of Trouble Tickets per month, per location, and per type? | See the answer above to Question 94. | Section C Paragraph 5.1.1 Page 36 |
| Question 96: This section says that if ARNG recruit allotments exceed 5% of estimates, but not 5,000 allotments per year, the government may exercise the surge option. Please clarify - should this say “will exercise” instead of “may exercise”? Are contractors to price surge for additional allotment up to 5,000? What happens if the surge surpasses 5,000 allotments per year? | The Government intended to say "may exercise the surge option". Yes, offerors are to price surge for additional allotment up to 5,000. The Government will address the issue of the surge surpassing 5,000 allotments if and what when that event occurs. | Section C Paragraph 5.17 Page 39 |
| Question 97: Is the contractor responsible for managing and maintaining all systems listed in Section 5.18? | The contractor is responsible for managing and maintaining Vulcan. The contractor must perform work on the systems listed in Section 5.1.8. | Section C Paragraph 5.18 page 40 |
| Question 98: What are the personnel training requirements for handling HIPAA information? | The training requirements for handling HIPAA information is at the discretion of each offeror. | Section C Paragraph 5.19 page 40 |
| Question 99: Is the contractor required to provide a secure data collection site? | Yes | Section C Paragraph 5.21.1 page 41 |
| Question 100: What is the location for the Post-Award kickoff meeting? | Arlington Hall Station 111 S. George Mason Drive Arlington, Va 22204 | Technical Exhibit 1 Paragraph 1.4.8 page 43 |
| Question 101: Please explain the meaning of: “Contractor shall provide 10 questions at Post-Award Meeting” | This is no longer a contract requirement and will be deleted from the PWS. | Technical Exhibit 1 Paragraph 5.18 Page 46 |
| Question 102: Can the government provide the labor category descriptions for the positions on the table? e.g., years of experience, education, etc. | Technical Exhibit 3 and Attachment 16 are provided for reference and to assist each Offeror develop their Technical and Management Approach proposals. Offerors may propose any labor mix they feel will meet the requirements of the PWS and solicitation. | Technical Exhibit 3 Historical Workload Page 48 |
| Question 103: Please identify the 7 regions that each Regional Manager covers under the current contract? | See the answer above to Question 34 b.) | Technical Exhibit 3 Historical Workload Page 48 |
| Question 104: Section H.11 says post award meeting within 10 days but Section C 1.4.8 says within 2-3 days. Can the government please clarify the requirement? | See the answer above to Question 61. | Section H Paragraph H.11 Page 64 |
| Question 105: Is the Summary Section included in the page limit? | No | Section L Paragraph 3.4.2(b) Page 113 |
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