PWS November 13 2019 r4 6Apr20.docx

Overarching Performance Work Statement (PWS)

Base Operations

10 October 2019

REVISION-4 6 April 2020

Table of Contents

i ii

1. Introduction.

This is a non-personal services contract to provide Installation Support Services to the US Army Garrison-Redstone (USAG-R) and USAG-R tenants. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

Background.

Redstone Arsenal (RSA) is located in Madison County, Alabama and consists of approximately 38,162 acres and 1,807 buildings (RSA Area Map Technical Exhibit #01). The population base consists of approximately 45,450 military (active, retired, and dependents), 42,630 Government civilian, and Contactor personnel, as well as 1,416 resident family members.

Redstone Arsenal was built in 1941 to produce conventional chemical ammunition for use in World War II. For more than 40 years, Redstone has been the heart of the Army's Rocket and Missile programs. Dr. Werner von Braun and his German rocket experts developed the first ballistic missile; this led to the establishment of National Aeronautics and Space Administration (NASA), Marshall Space Flight Center (MSFC) in 1960.

Today, Redstone is home to the Army Materiel Command (AMC), United States (US) Army Aviation and Missile Command (AMCOM), the Space and Missile Defense Command (SMDC), numerous Program Executive Offices (PEO), and major components of the Defense Intelligence Agency and the Missile Defense Agency (MDA). Also located here are numerous tenant and satellite organizations (located in Technical Exhibit #08). Team Redstone’s mission is to perform basic and advanced weapons system research and development. This places the right missile and aviation systems with the troops, ensuring troop readiness. In addition, Team Redstone provides weapon systems, services and supplies to our allies, to manage weapon systems such as the Cobra and PATRIOT, and to support project managers within the program executive office structure.

Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, technical manuals, codes and directives to include, but not limited to, the publications in Section 7, Related Documents. The Contractor shall provide Vertical Facilities Maintenance, Horizontal Facilities Maintenance services at the locations on Redstone Arsenal designated in Technical Exhibit #03, RSA Representative Real Property Assets List. The USAG-R is utilizing an Army wide program titled General Fund Enterprise Business System (GFEBS) for management of real property, financial, cost, and plant maintenance and equipment data and activities. The Contractor shall use GFEBS to maintain all records of facility services, maintenance and repair by inputting all Demand Maintenance Orders (DMO), Preventive Maintenance Orders (PMO), Operational Work Orders (OWO) and Project Work Orders (PWO) into the system. The Contractor shall also maintain all files, warranty documentation, and libraries of other technical documents to include Department of Defense (DOD), Federal, State and local regulations, codes, laws, technical manuals, and manufacturer’s instructions.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Contract Data Requirements List (CDRL)/Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill the Installation Support Services to the USAG-R and USAG-R tenants and their component needs, emphasizing innovation and commercial best practices. The Contractor shall obtain approval from the Contracting Officer (KO)/Contracting Officer Representative (COR) prior to deviating from their proposed approach to accomplishing the requirements of the PWS.

The Contractor shall engage the Government in proactive discussions regarding their performance and recommendations for improvement. The Government will assess Contractor collected and reported metrics as well as independent performance assessments. The Government will review the performance metrics provided by the Contractor to understand overall performance and performance trends.

The Contractor shall perform in a cost-conscious, proactive, efficient, responsive, customer and mission focused manner while meeting the Government’s performance standards and accomplishing the Government’s priorities. The Contractor shall optimize performance across the entire spectrum of required services while continually assessing ways to improve efficiency and reduce costs.

In the performance of contract requirements, the manner in which the Contractor conducts business shall greatly impact the Redstone community’s perception of the quality of installation support as a whole and specifically in those areas the Contractor directly supports. Given the highly visible nature of the services provided and the significance of delivering quality services, the Contractor shall to focus both organizationally and individually on satisfying customer expectations.

The Contractor shall proactively ensure the USAG-R Commander and his staff are successful in accomplishing their mission. The Commander, USAG-R mission includes (1) providing quality, cost effective base operations support to all of RSA, its customers, tenants, Department of Defense (DoD) and Federal activities in the vicinity of the Arsenal, and (2) providing quality of life programs for the military and, as appropriate, civilian communities. The Contractor plays a key and integral role in ensuring the USAG-R Commander successfully accomplishes his mission.

The Contractor shall conduct operations with a clear focus on energy conservation and environmental stewardship of all resources.

The Government reserves the right to request additional services. These additional services may be accomplished with verbal instructions from the KO and will be memorialized with the appropriate written documentation.

The Government reserves the right to have PWO work performed by other Contractors or means.

The Contractor shall have a quality of workmanship focus in performing required services. The Contractor shall endeavor to complete all work using the most cost effective and efficient methods, while ensuring high customer satisfaction. The entire Contractor workforce shall strive to complete all work with minimum disruption to the customer. The Contractor shall plan and execute repairs with system reliability and effectiveness in mind. The Contractor shall keep abreast of current trends such as electronic media, new diagnostic tools and procedures. The Contractor shall propose and, upon Government approval, adopt new diagnostic procedures in keeping with industry best practices and cost efficiency. In all areas the Contractor shall strive to ensure that the services are completed with the right tools, right equipment, right personnel and right repair parts/supplies to minimize rework or the need for unnecessary follow-up efforts. The Contractor shall strive to maximize the useful operating life of Government equipment and assets while considering system efficiency and cost effectiveness.

The Contractor shall use and provide the required manpower and resources to maintain and operate the existing, available Government systems/software in order to provide computer-based record keeping and to provide efficient and effective services. Examples of existing available Government software system include NIAGRA NX, the "Trapman" diagnostic program for steam trap monitoring; PAVER, pavement maintenance management system; refrigerant monitoring system; Supervisory Control and Data Acquisition (SCADA) SmartVu; BUILDER and ROOFER. The Contractor shall utilize GFEBS for work management and the capture of required data for maintenance, repair, cost, equipment, material, and resources management as it applies to the requirement of this PWS. Additional information can be obtained from website https://trgdelep.gfebs-erp.army.mil/. The Contractor shall utilize the GFEBS work request process for submission of PWOs in order to obtain Government approval for accomplishment. The Contractor shall utilize GFEBS for the accountability of supply and Government Furnished Property/Equipment management requirements of this PWS.

The Contractor shall have a clear mission focus in performing required services. The missions of the organizations supported by USAG-R are varied and require the Contractor to be especially diligent in all areas of performance to ensure optimal mission accomplishment of supported organizations.

Climatic Conditions. The average annual rainfall is 54 inches; with the wettest months being November through March. The average annual snowfall is 2.4 inches, with snowfall possible during the period of December through March. The average frost-free period (growing season) during the year is about 214 days. The first killing frost may be expected about October, and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately 73 and 51 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 32 degrees Fahrenheit in the month of January to a high of 91 degrees in the months of July and August. Summer temperatures often reach 90 degrees Fahrenheit, while sub-freezing weather is not common during the winter months.

Facility Access.

The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other RSA Fire Department purposes. The Contractor shall inform the RSA Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require RSA Fire Department inspection. The Fire Department will reset alarm systems to operational status. The POC shall also be used by the Contractor to report any special problems or circumstances which require Fire Department inspections. If requested, however, the Contractor shall provide Emergency Response to correct any problems.

Traffic Flow.

The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

Drainage.

Maintenance work performed under this contract shall not impede drainage. Reference Attachment 3 “Facilities Maintenance Vertical” for more information on corrective maintenance and preventive maintenance on all storm water conveyances on Redstone.

Restoration of Landscape Damage.

Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government. The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

Dust Suppression.

The Contractor shall perform dust suppression as directed by the COR/ACOR.

Requirements.

Description of Services.

See Section 5.0 for the specific CLS or Functional Area (FA).

Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

General Information.

Period of Performance (PoP). The PoP consists of a ten (10) year performance period, consisting of five (5) Base Years and five (5) 12 month option periods from 1 June 2021 to 31 may 2031. The PoP is as follows:

Place of Performance and Hours of Operation.

Place of Performance. The work to be performed under this contract will be performed at the government Facilities, Infrastructure, Roads, and Grounds on Redstone Arsenal, Alabama. USAG-R provides support to customers located both inside and outside the Redstone Arsenal boundaries. Some of these customers are eligible to receive non-reimbursable CLS and others are required to reimburse USAG-R for support obtained from USAG-R. A listing of supported organizations is in Technical Exhibit #08, and a list of supported buildings is in Technical Exhibit #03. This listing is maintained by the USAG-R.

Hours of Operation. The Government's regular (normal) hours are from 0730 – 1630 hours Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours. However, Contractor Personnel responsible for performing pavement marking and striping shall have normal business hours from 0730 to 1630, Wednesday through Sunday, except Federal Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. This is done to allow work to be performed on weekends when vehicle traffic is minimal. In addition, the Contractor shall have one (1) heavy equipment operator (HQO) and one (1) truck driver Motor Vehicle Operator, Heavy (MVOH) with normal business hours from 0730 to 1630, Wednesday through Sunday to provide support for weekend work.

Deviations from Normal Hours of Operation. The Contractor may be required to perform requirements of any paragraph of the PWS that occurs outside the normal hours of operation. The Contractor shall utilize paragraph 2.1.3.2 as a guideline to establish the most efficient timeframe to perform the work. The Contractor shall establish work force schedules commensurate with customer requirements and cost efficiency. The Contractor shall tailor work force schedules to optimally cover customer requirements while ensuring cost efficiency and responsiveness.

In the event that Government property or equipment is damaged by natural disasters, such as tornadoes; floods and fires; or by spills, leaks, or release(s) of oil or hazardous/toxic materials and waste, the Contractor may be directed to perform emergency work to protect Government property and equipment. This also applies to other emergencies i.e. Cutting firebreaks when they are needed to support firefighting operations, providing heavy equipment when needed to support the firefighting effort; etc. The Contractor shall receive directions from the KO or the COR only. Such direction may be verbal. When verbal directions are received, the work shall be documented in an after-the-fact PWO.

There are certain tasks within the PWS that may be accomplished outside of the normal hours of operation (i.e., maintenance on Contractor equipment, Contractor scheduling considerations, etc.). There will be mission situations that also require the Contractor to provide support/services during other than the normal hours of operation. These include military exercises, contingency operations, weather emergen2.cies, or when operational or maintenance support is required to support a facilities mission. When the Contractor’s access to a work area conflicts with an Army mission requirement; the Contractor shall schedule the work to minimize the disruption to the Army mission.

Federal Holidays. The Contractor’s performance shall not be required’ except for the identified 24/7 operations, on the Federal public holidays listed below and any other day designated as a holiday by federal statute or executive order. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103). Except as otherwise specified, the Contractor shall not schedule routine work on federal holidays. When scheduled work falls on a federal holiday, the Contractor shall accomplish the work on the workday following or preceding the holiday. If a military training holiday affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the training holiday.

The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO/COR. The Program Manager or Alternate Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations.

Installation Closures. When the installation is closed on a regularly scheduled workday due to inclement weather or other conditions, the Contractor shall continue performance of those tasks which operate 24 hours per day, 7 days per week, including Federal holidays. Likewise, the Contractor shall respond to emergencies 24 hours per day, 7 days per week, including Federal holidays. The Contractor shall also perform snow and ice removal IAW requirements of Attachment 2. The Contractor shall provide fully qualified personnel to perform emergency services on a 24 hour basis as directed by the KO. For other nonessential work the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO approval.

Travel/Temporary Duty. The Contractor shall determine the most cost-effective method of travel associated with sustainment training by performing a cost comparison between commercial transportation and private conveyance. Reimbursement for lodging, meals, and mileage shall not exceed the amount set forth in the Joint Travel Regulation (JTR). The Contractor shall be authorized travel expenses consistent with the substantive provisions of the JTR and the limitation of funds specified in this contract. All travel requires Government pre-approval/authorization and notification to the COR.

Emergency Services. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor or their employees shall immediately notify their supervisor of any job related Contractor employee accident requiring emergency medical treatment. IAW DI-MGMT-82071, CDRL/Deliverable #2, the Contractor shall, in turn, notify the KO or COR within 30 minutes of the incident. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

Contract Administration and Management.

Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The Contractor may request a meeting with the KO or COR when the Contractor believes a meeting is necessary. The KO and COR/ACOR will meet weekly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. All issues or concerns with the minutes shall be discussed and resolved in the next weekly meeting. In either case, if the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor. The Contractor shall execute the entire PWS and not deviate from PWS requirements unless directed by the KO. The contractor shall provide the following to support this effort.

Program Management. The Contractor shall provide the overall management and direction necessary to accomplish the efforts specified in the PWS.

Procurement Management. The Contractor’s procurement system shall be subject to Government approval IAW 48 CFR Subpart 44.3 and Defense Federal Acquisition Regulation Supplement (DFARS) Subpart 244.3. The Contractor shall make use of all existing Government supply channels such as General Services Administration (GSA) and Defense Logistics Agency (DLA) whenever practicable and as authorized by the KO.

Resource/Financial Management. The Contractor shall estimate, plan, schedule, budget, authorize, control, accumulate, and report all costs and manpower associated with Contractor activities. The Contractor shall capture all data related to these activities in the appropriate areas of GFEBS as they become available.

The Contractor’s billings and accounting shall conform to the coding specified in Defense Finance and Accounting Service (DFAS)-Indiana (IN) Manual 37-100-XX (where XX is the current fiscal year of the Federal Government). All cost information shall contain the applicable DFAS-IN 37-100-XX (Army Management Structure (AMS)) code information and the correct organization code.

IAW DI-FNCL-80912A, CDRL/Deliverable #21, the Contractor shall furnish a Cost Performance Workload Report that accumulates and reports cost by total cost by Garrison cost center monthly. Costs shall be further broken down by AMS code, CLS/Service Support Program (SSP) and Job Order Number (JONO). The Contractor shall establish the necessary internal procedures to fully comply with the collection and reporting requirements of this paragraph.

IAW DI-FNCL-80912A, CDRL/Deliverable #22, the Contractor shall furnish a Service Contract Cost Performance Report (SCCPR) that reports cost and performance by individual cost elements monthly. For each Contractor performed, Installation Management Command (IMCOM) published, CLS/SSP, the Contractor shall collect and report relevant CLS/SSP performance measures. For each Contractor performed, IMCOM published, CLS/SSP component, the Contractor shall collect and report measures of work performed (for example; square feet of building maintained, number of work orders processed, number of miles driven, linear feet of repairs, etc.) The specific measures of work performed shall be determined by the Contractor in consultation with the Government. This SCCPR shall also include those metrics listed in the PRS (paragraph 434.0). The Contractor shall establish the necessary internal procedures to fully comply with the collection and reporting requirements of this paragraph.

IAW DI-FNCL-80912A, CDRL/Deliverable #25, the Contractor shall furnish a Monthly CLIN Cost Report. The report must contain information relative to any charge placed against a CLIN related to this contract. Information must include: Labor cost; Fringe cost; Overhead cost; G&A cost; Fee cost; Material cost; Burden cost; Subcontractor cost; Equipment cost; Other direct cost; and any other costs that make up a charge on a CLIN related to this contract.

The Contractor shall establish policies and practices that demonstrate a commitment to continuous improvement of work processes and customer service. The Contractor shall develop, implement, and monitor an internal control program that prevents and reports fraud, waste, and abuse.

The following provides the roles and their respective authority during the performance of the contract:

Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel. The Joint Appointment Module (JAM) and the Surveillance and Performance Monitoring (SPM) Module (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

Quality Control (QC). Quality Control is the responsibility of the Contractor. IAW DI-MISC-80508B, CDRL/Deliverable #3, the Contractor shall provide a Quality Control Plan (QCP) within thirty (30) days of contract award. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation. See paragraph 4.2 for more information concerning QC, QCP and CSPs and reporting requirements.

Subcontract Management. The Contractor shall submit subcontracting plan for all areas requiring subcontracts on a recurring basis. The plan shall not require non-recurring subcontracts to be identified. The plan shall identify the subcontractor and the requirement to be performed for minor requirements (i.e. uniform supply). Where the Contractor shall utilize a subcontractor to perform a major area of the Contract i.e. water plant operation, etc. the plan shall identify the subcontractor, the requirement to be performed, and detailed layout of the work process and the process of interaction with the Government. The Government does not have privity of contract with the subcontractor.

The Contractor shall submit an annual report of compliance with 48 CFR 52.219.14 Limitation on Subcontracting IAW DI-MISC-80508B, CDRL/Deliverable #4. The Contractor shall provide the total dollars incurred for Direct Labor hours. This shall include all appropriate indirect costs and Profit and Fee. The Contractor shall provide the total dollars incurred for Subcontract Labor hours, to include all appropriate indirect costs and Profit and Fee. The Contractor shall not include in these categories any dollars incurred for material items, and other Direct Costs to include travel.

Contractor Employees.

Key Personnel.

The following personnel are considered key personnel by the Government: Project Manager, Facilities Services Manager, and GFEBS PM Coordinator Lead. The Facilities Services Manager shall be the Alternate Project Manager. IAW DI-MISC-80508B, CDRL/Deliverable #5, the Contractor shall submit resumes and an organization chart (to include contact info) for initial key personnel and replacements to the KO for approval within 2 days of contract award. This listing shall be updated within 2 working days when changes occur.

The Contractor shall provide a full time, on-site Program Manager who is responsible for the performance of the work. An Alternate Program Manager shall be designated to act for the Program Manager in his/her temporary absence. The Program Manager shall be responsible for the overall management and coordination of this contract and shall act as the central point of contact with the Government. The Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager or alternate shall be available between 0730 - 1600 hours, Monday through Friday and be available after hours for emergencies 7 days a week.

Contractor key personnel performing work under this contract shall have and maintain a Secret clearance at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

Program Manager Qualifications. The Program/Project Manager shall have as a minimum a bachelor’s degree or higher in business, engineering, or architectural disciplines, or shall have a minimum of 10 years’ management experience in facilities management.

The Program Manager and alternate shall:

a. Accomplish contract objectives, planning, budgeting, overseeing and documenting all aspects of each specific contract section.

b. Work closely with management to make sure that the scope and direction of the contract is on schedule, and in conformance with the contract requirements.

c. Be directly Accountable for and response of non-conformance reports and

d. Be directly Accountable for legal compliance of contracting activities including relationships with subcontractors and suppliers.

e. Be directly Accountable for Safety and Health of contracted and subcontracted personnel and Client’s employees and visitors affected directly or indirectly by contract activities.

f. Be directly Accountable for Environmental conservation and performance directly or indirectly related by contract activities.

g. Brief Investigation reports to the U.S. Government after major losses (Including fatalities; multiple (over 3) injuries (beyond first aid cases); lost time injuries over 5 days long; material losses; major breakdowns incurring or threatening over 24 hours shutdown of base operations; and environmental incidents affecting local or regional flora and fauna; or losses with the potential for extended and sustained (over 24 hours) negative media attention; Legal violations, etc.).

h. Designate an onsite individual or individuals, in writing, to make all contract performance decision on behalf of the Contractor.

GFEBS PM Coordinator Lead. The GFEBS PM Coordinator Lead shall have demonstrated experience in successfully setting up a GFEBS PM Program on a military installation. The name of the GFEBS PM Coordinator Lead shall be provided by the Contractor to the COR/ACOR. The GFEBS PM Coordinator Lead shall be available between 0700 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The GFEBS PM Coordinator Lead shall have the following roles in GFEBS:

a. A76 master Data Maintainer

b. A76 Material Requirement Planning Maintainer

c. A76 Plant Maintenance Order Approver

d. A76 Plant Maintenance Order maintainer

e. A76 Plant Maintenance Reporter

f. Goods Receipt Processor Other Non-Key Personnel Requirements GFEBS DPW Liaisons. There will be two GFEBS DPW Liaisons embedded in Building 4488 and work directly with DPW, specifically the Business Operation and Integration Division. They shall be responsible for entering data into and extracting reports out of collaborative projects (cProjects) within GFEBS, initiating, processing, and tracking all dig permits, initiating and entering all PWOs into GFEBS, tracking PWO progress, outputting PWO progress reports. Additionally, the GFEBS DPW liaisons shall collect all DA Form 1354’s, update/maintain the warranty information for all equipment, and update/maintain the O&M Manual Digital Library. The GFEBS DPW Liaisons shall be available between 0700 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

Work Control Lead. The GFEBS Senior Work Control Lead shall have demonstrated experience in responding to DMOs from customers on a daily basis. The Senior Work Control Lead shall demonstrate problem solving skills, conflict management, and customer service. The GFEBS Senior Work Control Lead shall be available between 0700 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

2.1.11.8 Personnel. The Contractor shall provide sufficient qualified management, supervisory/technical leads, technical, administrative and clerical personnel to accomplish all work and services required by this contract within the specified timeframes. This requirement shall apply notwithstanding past historical records, estimates of personnel needed, or any minimum levels established elsewhere in this contract.

2.1.11.8.1 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits Government system installation access to all required contractor employees. These persons and all other personnel shall have, at a minimum, a favorable National Agency Check with Inquires (NACI).

2.1.11.8.2 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.9 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.11.9.1 The Contractor shall provide personnel who have a minimum of three (3) years’ experience, occurring within the last five (5) years, in providing maintenance and repair of Fire Protection Systems.

2.1.11.9.2 The Contractor shall provide qualified and certified or licensed employees to perform the duties assigned. Contractor personnel performing work under this contract shall obtain a Tier 1 (T1) investigation at time of the contract start date, and must maintain the level of security required for the life of the contract.

2.1.11.9.3 The Contractor shall ensure employees have current and valid professional certifications and licenses to accomplish the services of the PWS before starting work under this contract. The Contractor shall ensure that all employees are in compliance with all federal, state, and local environmental requirements or laws.

2.1.11.9.4 Personnel currently employed under the current ISS Contract, W9124P-19-C-0014, will be given right-of-first refusal for employment openings with the Offeror in positions for which they are qualified.

2.1.11.9.5 Where reading, understanding, and discussing safety and environmental warnings are an integral part of a contract employee’s duties, that employee shall be able to understand, read, write, and speak English. This is necessary in emergencies or other situations in which workers must speak a common language to promote safety or efficiency. (The speaking skill is not required where a Contractor employee is hearing impaired.)

2.1.11.10 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05, and Army Regulation (AR) 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative), or, at Outside Continental United States (OCONUS) locations, in accordance with status of forces agreements and other theater regulations.

2.1.11.10.1 Contractor personnel shall present a neat appearance and be easily recognizable as Contractor employees. The Contractor shall require all blue collar employees performing work in office buildings to wear distinctive, readily identifiable uniform clothing. The uniform shall have the Contractor’s name affixed in a permanent manner and sufficient size to be read at a distance of approximately 10 feet. Any color or color combination, except green or white, may be used for uniforms but shall be the same for all.

2.1.11.10.2 The Contractor shall require all employees performing work on this contract to wear an employee badge, IMSE-RED Form 2341, above the waist on the front of exterior clothing except where safety and/or health reasons prohibit. These badges shall be collected by the Contractor from terminated employees prior to their departure from RSA and returned to the Law Enforcement and Security Division, Directorate of Operations.

2.1.11.11 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.12 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.13 Organizational Conflict of Interest (OCI). The Contractor shall not employ any person who is an employee of the United States Government, if employing that person would create a conflict of interest or the appearance of a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Army, either military or civilian, unless such person seeks and receives approval according to DoD 5500.7-R, Joint Ethics Regulations (JER).

2.1.11.13.1 The abrupt absence of any personnel that could affect the ability of the Contractors to perform at any time shall not constitute an excuse for non-performance under this contract regardless of the personal situation and or status of the personnel.

Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel. The Contractor shall attend weekly update meetings to discuss performance of PWS and report status of priority issues.

Work Management.

See Attachment 1 “Engineering Services” Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

Historic Property or Archaeological Site.

See Attachment 6 “Environmental Services”.

Repair and Replacement. The Contractor shall report damages to the COR/ACOR within 24 hours. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall coordinate work through the Cultural Resources Manager. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings" (Revised 1983) and the Integrated Cultural Resources Management Plan. Location maps are available at the DPW.

Special Requirements Security. All Contractor employees, to include associated sub-Contractors employees, shall comply with applicable installation, facility and area Commander Installation and facility access and local security policies and procedures (provided by the Government representative).

Foreign owned companies and foreign national Contractors will only be permitted to perform under this contract when there are no qualified U.S. companies and /or U.S. Contractors. If the foreign national maintains a unique skill that is not found in the possession of a U.S. citizen, the COR will prepare a written justification providing documentation of this skill and state the reasons for employment. If the foreign national is approved for hire, the foreign national will be escorted at all times and will not have access to the local area networks.

The Contractor shall not employ any person for work on this contract if KO identifies this employee, to the Contractor, as a potential threat to the safety, security, general well-being or operational mission of the installation and its population. The KO may require the Contractor to remove any employee working on this contract for reasons of misconduct or security violations. Contractor employees may be denied entry to the installation by the security force if it is determined that such entry may be contrary to good order, discipline, or security of the installation.

Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

Personnel security requirements are set forth in DD Form 254, DoD Contract Security Classification, Technical Exhibit #05. The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by the Law Enforcement and Security Division, Director of Operations. The Contractor workforce shall comply with all personal identity verification requirements as directed by DoD, Department of the Army Headquarters, and/or local policy. The Contractor shall provide management and technical support for force protection planning and operations.

All Contractor employees, to include associated sub-Contractor employees, shall comply with 48 CFR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DoD 5220.22-M, notice of which has been furnished to the Contractor.

Contractor employees requiring access to restricted areas on Redstone Arsenal or work on Fire Protection Systems shall have a satisfactory T1 background investigation. The Contractor shall report adverse personnel information for all employees granted access to restricted areas of RSA IAW DoD 5220.22-M, National Industrial Security Program Operating Manual…