W9124J18R0027_Amendment_0001.docx

W9124J18R0027

W9124J18R0027

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 01-Oct-2018 12:00 PM to 10-Oct-2018 12:00 PM.

The Acquisition Set Aside has changed from Small Business to WOSB ELIGIBLE UNDER WOSB PROG.

SUPPLIES OR SERVICES AND PRICES

CLIN 0002

The pricing detail quantity has decreased by 4.00 from 5.00 to 1.00.

The unit of issue has changed from Years to Job.

CLIN 0003

CLIN 0004

The following have been modified:

PERFORMANCE WORK STATEMENT

LRC Fort Irwin Performance Work Statement (PWS) Food Service-Full Food Service 25 September 2018

Performance Work Statement (PWS) Food Service – Full Food Service 1 Introduction This PWS is developed to support Fort Irwin, California installation food service requirements to meet Full Food Service (FFS) needs and Grab and Go operations at one FFS Dining Facility (bldg. 254). The Contractor shall provide quality services in support of the installation food service program that supports the Warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses Dining Facility Management functions, food preparation, food serving, facility sanitation, food receiving and storage, field feeding, and janitorial duties. Performance criteria for overall duties fall under Contractor responsibilities.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality food program that supports the warfighter with flexible, efficient and cost effective contract food service support.

2 Requirements This section describes the general requirements for this effort.

2.1 General

2.1.1 Scope

The Contractor shall provide the appropriate amounts of qualified labor and management necessary to perform quality FFS ordered under this Indefinite Delivery Indefinite Quantity (IDIQ) contract in a cost effective, safe and environmentally sound manner at bldg. 254. This support will focus primarily on the following areas: dining facility management functions, food receiving and storage, food preparation for A-La-Carte services, food serving, facility sanitation and janitorial duties and the associated logistics analysis and management functions in support of the Fort Irwin FFS.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies, with the exception of Government Furnished Property (GFP), to perform activities that comprise the full operation of an A-La-Carte Army Dining Facility. This includes, but is not limited to, requisitioning, receiving, storing, preparing, and serving of food. Ala carte service is the practice of ordering individual items. Each item will have a price associated with it, and patrons can pick and choose which items they would like to order. Patrons will be charged for each item that they choose based on that item's price. Also, included is the performance of related administrative, custodial, and sanitation functions in the Dining Facility.

2.1.3 General Information

The Period of Performance (PoP) is a five (5) year ordering period and includes the FAR Clause 52.217-8 Option to Extend Services.

2.1.4 Place of Performance and Hours of Operation

This PWS is developed to support Fort Irwin installation FFS requirements at one Dining Facility, Building 254. Requirements for Head Count (HC) levels of service outlining workload requirements for this facility is listed in Attachment F: Estimated Workload.

Terms:

1. Normal Weekday Bands: 5 days a week, Monday through Friday

2. Normal Weekend Bands: Saturday and Sunday

3. Federal Holiday, Days of No Schedule Activity (DONSA), and Training Holiday Bands: Friday thru Monday Hours of Operation: The meal service hours for the dining facilities are listed in Attachment F, Estimated Workload. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government.

Extended Service Hours. It is expected that the dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, alerts, training exercises, and troop movements. The Contracting Officer (KO) may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

The Contractor is required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements and will be curtailed by the Contracting Officer’s Representative (COR) to fit mission requirement. The recognized federal holidays include:

New Year’s Day 1st day of January Birthday of Martin Luther King Jr. 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

2.1.6 Holiday Decorations

Government is responsible for providing appropriate holiday decorations to include Thanksgiving, Christmas and the Army Birthday to highlight these periods and special meals as appropriate.

2.1.7 Emergency Services

The Contractor shall be responsible for providing medical services to its employees. Emergency medical services will be provided by the Government to support life-threatening injuries or illnesses until proper medical support can be administered from an external source/ treatment facility or transport.

2.1.8 Contract Administration and Management

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations at Fort Irwin, California and the Contractor's corporate offices. The Contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support contract tasks. The Contractor shall provide administrative support to employees in accordance with state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.9 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Quality Control Plan (QCP) is addressed at paragraph 4.2.

2.1.10 Government Point of Contact (POC)

The KO or his/her designated representative is the point of contact for administration and performance of the contract. Designation of Government personnel (Contracting Officer’s Representative (COR) and Alternate COR) and their limitations will be delineated in writing by the KO. The COR will be designated on official letterhead appointment signed by the appropriate KO. The COR monitors all aspects of the contract and assists in contract administration. A copy of the COR Letter of Designation will be sent to the Contractor, which states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.11 Subcontract Management

The Contractor shall manage all subcontracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for subcontractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier subcontractors shall inform their subcontractors to enter their reports in eSRS under the flow down requirement. Contractors shall provide a notification e-mail address in the report for the federal Government agency.

2.1.12 Contractor Employees

The Contractor shall accomplish the assigned work by employing and using qualified personnel with appropriate combinations of education, training, and experience.

2.1.13 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Installation Access

The Contractor shall sign a Contractor Visitor Group Security Agreement in accordance with (IAW) Fort Irwin local policy. This permits Installation access to all contract employees. These personnel shall have at a minimum a favorable National Agency Check (NAC).

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I-551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The Contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance TB MED 530 (TRI-SERVICE FOOD CODE), for Contractor employees. The Contractor (to include subcontractors) shall wear and display a photo Identification (ID) Badge. Each Contractor (to include subcontractor) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. Contractor employees that have not been issued an identification badge shall coordinate with the COR to obtain appropriate security clearance. The Contractor shall ensure employees wear a Government approved uniform. The Contractor shall submit uniforms to the COR on the first day of phase in period to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The Contractor employees shall comply with all applicable Government regulations, policies and procedures. The Government may direct the Contractor to remove any Contractor employee from the Government premises in accordance with the authority of the Installation Commander. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the TO.

2.2.1.4 Contingency Plan

The Contractor shall address, in detail, its procedures, personnel, and the means to accomplish mission requirements without delay in the event of sudden or unusual events that could impact the contractor's performance and contract requirements such as, but not limited to mobilization, terrorism, natural disaster, utility outages, or labor disputes. The Government will not supplement the Contractor’s work force. The Contractor shall ensure personnel required to accomplish tasks designated as ‘mission essential personnel’ report to assigned work locations (or Government Continuity of Operations Plan (COOP) designated facilities) and perform required tasks, regardless of weather or security conditions. The Government will identify tasks qualifying performers as essential personnel and the Contractor will provide a list of essential personnel required to perform those tasks to the COR. The COR will be responsible for providing Government security personnel with a list of Contractor ‘mission essential personnel’ to enable access to Government facilities when ‘non-essential’ personnel are barred. Contractor will operate in accordance with Department of Defense Instruction (DoDI) 1100.22, Continuation of Essential DoD Contractor Services during Crisis. The Contractor shall include a strike contingency plan as part of its Plan in accordance with FAR Clause 52.222.1, Notice of Labor Disputes. The contingency plan shall be submitted to the Government with the offeror’s proposal in accordance with DFARS Clause 252.237.7024, Notice of Continuation of Essential Contractor Services.

2.2.1.5 Training and Other Security Requirements

In accordance with Army policy, Contract Requirements, Antiterrorism/Operations Security Review, the following applies to this requirement:

2.2.1.5.1 DoD Level I Antiterrorism Training (AT)

Pursuant to Department of Defense Instruction Number 2000.16, "DoD Antiterrorism (AT) Standards, all Contractor employees, including Subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I Awareness Training within 30 calendar days after contract start date and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 5 calendar days after completion. The website for the Antiterrorism Level I Awareness Training is http://jko.jten.mil and takes approximately two (2) hours to complete. In the event that the automated system at http://jko.jten.mil cannot be accessed or is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. If the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided to the KO or designee along with all associated cost or schedule impacts to the contract.

2.2.1.5.2 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems.

All contractor employees with access to a government information systems must be registered in the ATCTS (Army Training Certification Tracking Services), and must successfully complete the DOD Information Assurance Awareness (see paragraph 2.2.1.5.4 below) prior to access to the information system and then annually thereafter.

2.2.1.5.3 OPSEC Training

Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

2.2.1.5.4 Cyber Awareness (Information assurance (IA)/information technology (IT)) training All contractor employees and associated sub-contractor employees must complete the DoD Cyber awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to AI/IT functions. DoD Cyber Awareness Challenge Training is available at the following website: https://ia.signal.army.mil/DoDIAA/. Course takes approximately one (1) hour to complete.

2.2.1.5.5 Threat Awareness and Reporting Program (TARP). For all contractors with security clearances. Per AR 381-12 TARP, contractor employees must receive annual TARP training by a Counter Intelligence Agent or other trainer as specified in AR 381-12, paragraph 2.4b.

2.2.1.5.6 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.2.1.5.7 Common Access Card (CAC)

Certain administrative personnel will require a Common Access Card (CAC) to access the Army Food Management Information System (AFMIS). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with inquires (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely: (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. The COR is the designated official responsible for validating Contractor employees who are designated to receive a Common Access Card (CAC). Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving Fort Irwin IAW, USAFACFS 190-1, and USAFACFS 190-5. All Government-furnished identifications shall be returned, within 72 hours, to the issuing office upon termination of the contract, or when an employee is terminated from, or no longer working on Fort Irwin under this contract.

2.2.1.5.7.1 Access without a Common Access Card (CAC). Contractor and all associated sub-contractor employees shall comply with the adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (providing by government representative).

2.2.1.5.8 iWATCH Training The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the result reported to the COR NLT 30 calendar days after contract award.

2.2.1.6 Organizational Conflict of Interest (OCI)

Contractor and subcontractor personnel performing work under this TO may receive access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.7 E-Verify

The Contractor shall use E-Verify (https://www.uscis.gov/e-verify) to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the Contractor shall conform to all safety rules and regulations applicable to the dining facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR on the day of the accident or not later than the next working day. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one work day to the COR. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against the Contractor, the COR shall be informed immediately.

2.2.3 Key Personnel

The Government has determined that certain positions for the purpose of ensuring the Contractor can satisfy minimum experience, education and/or credential requirements are key and essential. The Contractor shall provide the definitive listing of all its key personnel to the KO within ten (10) calendar days after notice to proceed date. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation and filled within thirty (30) days with a permanent employee. The COR must be notified immediately upon temporary replacement of key personnel and the KO must be notified within 72 hours. Key personnel will not be permanently replaced without prior notification of the KO. Prior to employment, the Contractor will provide a resume for personnel proposed to permanently fill key positions. Named Key Positions are to be not less than one (1) Full Time Equivalent (FTE).

At a minimum the Contractor shall identify a Project Manager as key personnel.

The Project Manager (PM) (KEY): The Contractor shall provide an on-site Project Manager (PM) who will be responsible for all work under this task order. The PM will have no less than 5 years management and must be highly familiar with Army Food Management Information Systems (AFMIS). The PM must be highly qualified with general supervisory experience, and must have at least 3 years specific management experience in managing cafeteria style or multi-entrée operations providing complete meal service (breakfast, lunch and dinner). Military food service experience in the pay grade of E-8 or above may be credited as management experience for this position. The PM must have a current sanitation certificate (within 4 years) as defined in TB MED 530. The PM will have full authority to act for the Contractor on all matters relating to this contract. The PM has overall responsibility for the site’s Quality Assurance / Quality Control (QA/QC). The PM will be the primary point through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and the Contractor. During any absence of the PM, a qualified alternate shall be identified and have full authority to act for the Contractor on all matters relating to work performed under the resulting contract.

2.2.3.1 Supervisory Personnel

The Contractor shall provide first line supervisors required for completion of PWS requirements. Typical supervisory duties include tasks such as, but not limited to: conducting employee orientation and training; assigning work; evaluating and rewarding performance; counseling and taking corrective action; reviewing and approving time records; reviewing and approving time off / leave requests; resolving complaints; developing the staff; mentoring, and coaching / motivating to establish an effective team; resolving issues and recommending actions to improve delivery of services to the customers; participating in or conducting meetings; evaluating plans; and preparing reports, plans, and working instructions.

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s QCP shall include provisions to enforce environmental policies at the supporting dining facility.

2.2.4.1 Reserved

3.0 Performance Requirements and Standards

The following section specifies the Performance Objectives and Performance Elements for the TO.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation and Custodial Operations

The Contractor shall perform sanitation and janitorial duties in support of dining facility operations. Perform duties as prescribed in this section.

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations:

Performance Standards:

a) The Contractor shall clean and sanitize food contact surfaces, equipment and field feeding equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, and condiment areas, drink dispensers, bussing carts, display refrigerators and warmers) IAW TB MED 530 (TRI-SERVICE FOOD CODE).

b) Equipment too large to fit in three compartment sinks (e.g. prep tables, warming cabinets, ice making machines, reach in refrigerators and refrigerated display cases) shall be cleaned and sanitized after each use or the cleaning schedule (identified in the Contractor’s QCP) using alternative procedures listed IAW TB MED 530 (TRI-SERVICE FOOD CODE). Protect clean and sanitized equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, in self service areas using alternative procedures listed IAW TB MED 530 (TRI-SERVICE FOOD CODE).

c) The Contractor shall clean exhaust hoods and filters for dining facilities. Cleaned to prevent grease, oily sludge buildup and frequent intervals with the approve quality control plan schedule IAW TB MED 530 (TRI-SERVICE FOOD CODE).

3.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks:

The Contractor shall clean, sanitize and air dry utensils, pot and pans, using appropriate methods listed IAW TB MED 530 (TRI-SERVICE FOOD CODE).

Performance Standards:

a) All food preparation equipment and serving utensils shall be protected, cleaned and sanitized from contamination between uses.

b) Maintain wash, rinse, and sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks IAW TB MED 530 (TRI-SERVICE FOOD CODE).

c) Pots, pans, serving pans, food containers shall be cleaned and sanitized IAW TB MED 530 (TRI-SERVICE FOOD CODE).

3.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the manufacturer’s user manual and IAW TB MED 530 (TRI-SERVICE FOOD CODE). All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards:

a) Mechanical dishwashing machine shall be operated IAW TB MED 530 (TRI-SERVICE FOOD CODE), and applicable user’s manual.

b) Plates and eating are protected from cross contamination. Plates and eating utensils are visibly free of grease, food particles and foreign matter prior to use. Sanitize all dinnerware using mechanical dishwashing machine IAW TB MED 530 (TRI-SERVICE FOOD CODE) and Code of Federal Regulations (CFR) 178.1010.

c) The Contractor shall clean, sanitize, buss and replace cups, plates, dinnerware, trays during meal serving periods IAW TB MED 530 (TRI-SERVICE FOOD CODE) and CFR 178.1010.

d) The Contractor shall clean, sanitize, and replace bussing carts during meal serving periods IAW TB MED 530 (TRI-SERVICE FOOD CODE) and CFR 178.1010.

3.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Non-food contact surfaces and equipment shall be cleaned before, during and after meal period IAW TB MED 530 (TRI-SERVICE FOOD CODE).

Performance Standards:

a) Clean restrooms, hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Restroom trash has been removed and new liners installed in waste containers. Soap dispensers are supplied with manufactures recommended products. Paper towels and toilet tissue are available during operations 100% of the time IAW TB MED 530 (TRI-SERVICE FOOD CODE) and cleaning schedule identified in the Contractor’s QCP.

b) Clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris IAW TB MED 530 (TRI-SERVICE FOOD CODE) and cleaning schedule identified in the Contractor’s QCP.

c) Maintain and clean all dining facility floors before, during and after each meal service. Wax and buff floors IAW the cleaning schedule identified in the Contractor’s QCP and IAW TB MED 530 (TRI-SERVICE FOOD CODE).

d) Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the quality control plan. Snow and ice, or sand, is removed from sidewalks, and access areas IAW Exhibit F of the Solicitation.

e) Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Used grease and oil are disposed of in proper containers. Clean surrounding areas of waste and recycling containers daily or as required IAW TB MED 530 (TRI-SERVICE FOOD CODE).

f) Follow installation, local, state and federal policies concerning recycling and environmental waste program. This includes the folding and segregation of cardboard boxes, separation of recyclable cans and plastic bottles and the use of trash reductions systems to in include items like trash compactors or dehydrators IAW TB MED 530 (TRI-SERVICE FOOD CODE), Environmental Compliance and Protection Manual, MCO P5090.2.

g) Clean waste and recycling containers daily or as prescribed in the cleaning schedule identified in the Contractor’s QCP.

h) Used grease and oil are disposed in proper Government provided containers.

3.1.1.2.1 The Contractor shall maintain and prepare dining room service operations.

This task includes dining room chairs, tables, booth, chair legs, rugs and framework, walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds

Performance Standards:

a) Clean dining room tables, chairs, booths (including chair legs, rugs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds weekly IAW the cleaning schedule identified in the Contractor’s QCP and IAW TB MED 530 (TRI-SERVICE FOOD CODE).

b) Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW TB MED 530 (TRI-SERVICE FOOD CODE).

c) Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence IAW TB MED 530 (TRI-SERVICE FOOD CODE).

d) Remove and replace tablecloths when stained or heavily soiled. Tablecloths are clean and in place by the scheduled start of each meal serving period IAW TB MED 530 (TRI-SERVICE FOOD CODE).

e) Appropriate condiments are available without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW TB MED 530 (TRI-SERVICE FOOD CODE).

f) Replenish tray, dinnerware, plate, cup and bowl bussing carts during meal serving periods from serving and self-service areas. Items available without delay to diners for soiled dinnerware 100% of the time.

g) Display and remove holiday decorations. Government furnished decorations are displayed on the day of the Army’s birthday and one (1) week prior to Thanksgiving and Christmas.

3.1.1.2.2 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support custodial duties, sanitation and personal hygiene practices.

The Contractor shall ensure custodial supplies (e.g. paper towels, scrub pads, cleaning solutions) are available during operations to support cleaning of the dining facility. Sanitation supplies (e.g. mechanical and manual dishwasher dispensers, hand wash dispensers, bowl capsules, cleaning solutions) are available during operations to support cleaning and sanitation operations. All napkin and towel dispensers are refilled with napkins before, during and after the meal period. For information purposes a typical supplies list is provided in TE E, Typical Expendable-Durable Supplies List.

Performance Standards:

a) Maintain dispensers filled with appropriate chemicals while performing duties to support mechanical and manual ware washing.

b) Maintain dispensers filled at all times with appropriate towels and hand wash soap to support all employee and patron handwashing sinks.

3.1.2 Dining Facility Administration and Food Preparation Operations This service describes food preparation task that support Full Food Service Services (service which includes Food preparation). The Contractor is responsible for the preparation of meals that include: Breakfast, Lunch, Dinner, Brunch, Supper and Midnight/Snack meals when service is requested.

Within those meals, the menus shall include a variety of services which include the following: Breakfast, Lunch and Dinner menus, consisting of regular (Main Entrée), short order, self-service bars and baked goods, condiments and beverages. Other specialty menus to support holidays and special events shall be prepared in support of Army feeding policy. Service also includes safeguarding foods during preparation and serving using Army regulatory requirements for safety and sanitation.

Reporting A01 Food Handler Training Records A04 DA Form 3032/3033 A05 DD Form 1544 A07 Cash Collection Vouchers and Deposit Tickets A08 AFMIS Generated Headcount Forms (DA Form 3032/3033, CCV, Deposit Tickets) A09 QCP Inspection Schedule A13 Menu or other cycle menu

3.1.2.1 The Contractor shall establish and maintain administration operations for all supported Dining Facilities.

Performance Standards:

a) Conduct administration management and filing of dining facility operation files using the Army Record Information Management System (ARIMS) and Army Food Management Information System (AFMIS). Meet the specified performance standards and account management standards listed AR 30-22, DA PAM 3-45, AR 25-400-2.

b) All personnel accessing Government systems shall have passed a background check to perform management and administrative functions on Government CAC enabled computer systems.

c) Perform minor user maintenance equipment IAW operators’ manual. Notify the COR/Alternate COR (ACOR) when required repairs exceed the instructions contained in the operators’ manual. Document minor repairs of equipment on DA Form 2405 (or electronic equivalent like 5988E), and notify the COR when equipment requires major repair. The Contractor shall inform the COR immediately when equipment and facility repairs reduces the level of service to the customers (i.e. Dishwasher, Electrical, Plumbing).

Reporting A11 Inspection and Maintenance Records

d) Support monthly Integrated Pest Management schedule. The COR will coordinate in accordance with installation public works policy and procedures. The Contractor shall maintain pest control log IAW TB MED 530 (TRI-SERVICE FOOD CODE).

Reporting A12 Pest Inspections A14 Expendable/Durable Supplies Records

e) Support recurring Pest Control services IAW DA PAM 30-22 Integrated Pest Management paragraph 3-7(3) and TB MED 530 paragraph 7-202.12(B)(2).

3.1.2.1.1 The Contractor shall conduct and maintain headcount procedures for all supported Dining Facilities.

Performance Standards:

a) Operate point of sales system (POS), record headcount, cash collection, cash turn-ins, and safe guard and maintain accurate accountability of funds collected IAW AR 30-22, DA PAM 30-22, TB MED 530 (TRI-SERVICE FOOD CODE)/NAVMED P-5010-1/AFMAN 48-147_IP, the Army Food Management Information System (AFMIS) with the latest AFMIS updates, ARIMS 25-4002 and other regulatory guidelines.

b) Perform headcount duties as not to impede serving line flow rates.

Reporting A04 DA Form 3032/3033 A05 DD Form 1544 A07 Cash Collection Vouchers and Deposit Tickets A08 AFMIS Generated Headcount Forms (DA Form 3032/3033, CCV, Deposit Tickets)

3.1.2.1.2 The Contractor shall manage, maintain, and account for Government subsistence in support dining facility operations.

Accountability functions include accounts management using current automated system Army Food Management Information System (AFMIS), which includes but is not limited to; safeguarding subsistence and inventory management, and performing manual accounting and data collection when automated system fails.

Performance Standards:

a) The Contractor shall order, receive, store and issue subsistence to support safeguard of perishable and semi-perishable foods IAW TM 4-41.11. Perishable subsistence shall be put into refrigeration promptly when received but no later than two (2) hours after receipt IAW TM 4-41.11.

b) The Contractor shall safeguard subsistence IAW AR 30-22, DA PAM 30-22, TB MED 530 (TRI-SERVICE FOOD CODE)/NAVMED P-5010-1/AFMAN 48-147_IP, and the Army Food Management Information System (AFMIS) with the latest AFMIS updates, ARIMS 25-4002 and other regulatory guidelines.

c) The Contractor shall perform inventory management, IAW AR 30-22, DA PAM 30-22, TB MED 530 (TRI-SERVICE FOOD CODE)/NAVMED P-5010-1/AFMAN 48-147_IP, the Army Food Management Information System (AFMIS) with the latest AFMIS updates, ARIMS 25-4002 and other regulatory guidelines.

d) Maintain dining facility account status within allowable tolerance IAW AR 30-22 and DA PAM 30-22.

Reporting A02 Daily Menus A03 Subsistence Receipts A07 Cash Collection Vouchers and Deposit Tickets A08 AFMIS Generated Headcount Forms (DA Form 3032/3033, CCV, Deposit Tickets)

3.1.2.2 The Contractor shall prepare meals to support dining facility feeding operations.

Food Preparation includes preparing of meals for breakfast, lunch, dinner, brunch, supper, midnight meal as applicable.

Performance Standards:

a) Follow approved Armed Forces Recipes, TM 10-412, approved Standard Operating Procedures or manufacturer's instructions.

b) Maintain proper food preparation temperatures and use Hazard Analysis Critical Control Point (HACCP) Plan to support Food Safety standards IAW TB MED 530 (TRI-SERVICE FOOD CODE).

c) Prepare main-line menu items: IAW DA PAM 30-22 menu standards. Prepare Government ethnic observance and holiday meals. Menu items shall be offered to support nutrition awareness and "Go for Green" (G4G) program. AR 40-25, TM 4-41.11.

d) Prepare short order menu items: IAW DA PAM 30-22 menu standards. Prepare Government ethnic observance and holiday meals. Menu items shall be offered to support nutrition awareness and "Go for Green" program IAW AR 40-25, TM 4-41.11.

e) Prepare Breakfast/fitness and salad bar items: IAW DA PAM 30-22 menu standards the salad bar shall be properly set up not earlier than 30 minutes prior to serving and maintained throughout the meal serving period. Breakfast/Fitness bar items shall consist of canned fruit, fresh fruit, and approved G4G menu items IAW AR 40-25, TM 4-41.11.

f) Dessert and baked goods: Prepare or provide purchased commercial breads and pastries to support each meal. A minimum of 50% of desserts shall be homemade products. Pastry items shall be offered during breakfast, lunch and dinner. IAW menu standards. Pastries shall consist of sweet dough pastries, cakes, pies and cookies, puddings, gelatins and yogurt. Breads such as hot rolls, biscuits, muffins shall be used to complement each meal IAW AR 40-25, TM 4-41.11.

g) Use Progressive Cooking, Batch Cooking and Cook to order as outlined in Army Food Program Standards to support menu standards IAW TM 4-41.11 (Dining Facility Operations) and TM 10-412.

h) Grab and Go shall be offered for each meal. Lunch and Dinner meal shall consists of at least two (2) pre-made salads, one sandwich plate and similar hot/cold grab and go items

3.1.2.3 The Contractor shall safeguard and serve food during serving periods at each dining facility operation.

Contractor serving service provided at the FFS Dining facility. The Contractor shall provide serving operations and replenish main, short order serving lines, self-service items, ice, and beverages during designated meal serving periods at bldg. 254 listed in Attachment F, Workload Data.

Performance Standards:

a) Garnish and setup the serving lines no later than 15 minutes prior and not earlier than 30 minutes prior to serving periods. Ensure nutritional G4G information is displayed IAW TM 4-41.11 (Dining Facility Operations).

b) Use proper serving utensils and portion controls to support each diner IAW TM 4-41.11 (Dining Facility Operations), TB MED 530 (TRI-SERVICE FOOD CODE).

c) Ensure food is served at appropriate temperatures and prevent cross contamination. Properly handle leftovers and reheat to the required temperature IAW TB MED 530 (TRI-SERVICE FOOD CODE).

d) Serve at a minimum rate of 8 diners per minute per full food service line, or 10.5 diners per minute for a full food service line plus short order section (per DA PAM 30-22, section b).

e) Leftover Disposition: Use proper procedures for leftover foods and ensure safe storage of foods within specified time limits IAW TB MED 530 (TRI-SERVICE FOOD CODE).

f) Operate hot and cold serving lines, beverage lines and dining rooms based on projected headcounts and design capacity of the dining facility.

Reporting A06 Quality Control Program Evaluation Sheets A20 Diner Preference Sheets A21 Leftovers/Discards

3.1.2.4 The Contractor shall prepare meals for remote site feeding within dining facility operations to support field operations

Performance Standards:

a) Ensure Food Containers are clean, sanitized and properly maintained prior to use IAW TM 4-41.11 (Dining Facility Operations) and TB MED 530 (TRI-SERVICE FOOD CODE) and cleaned and sanitized upon completion of feeding.

b) Ensure prepared food containers are labeled with product date and time and products are safe for consumption IAW TB MED 530 (TRI-SERVICE FOOD CODE).

c) Ensure food products ready for transport no earlier than 30 minutes prior to pick up IAW TB MED 530 (TRI-SERVICE FOOD CODE).

Reporting A10 Remote Site Feeding Food Preparation Record

3.1.2.5 The Contractor shall perform semi- annual deep cleaning within the FFS dining facility.

The contractor shall deep clean the dining facility twice annually. Semi-annual deep cleaning will occur prior to or during installation block leave. The schedule will be published at least 30 day prior to the scheduled deep cleaning. The facility will be inspected by the Food Program Management and/or the Occupational Health office(s) prior to the reopening for business.

1. Walls, windows and door cleaning

2. Oven cleaning

3. Cleaning of hoods over food preparation equipment

4. Refrigerator/freezers cleaning

5. Storeroom cleaning

6. Pressure washing loading dock/floors

7. Decor package

8. Kitchen area

9. Dining area

10. Serving line area (main line, short order and salad bar )

11. Stripping/buffing/waxing floors

12. Ice machine cleaning

13. Restrooms

14. Employee locker room

15. Ceiling fans

Reporting A19 Cleaning Schedule

3.2 Phase-in/ Phase-out

The Contractor will provide a phase-in plan to ensure an effective and efficient phase-in at contract start and an effective, efficient phase-out at conclusion of the contract. The phase-in will commence at Notice to Proceed (NTP) date issued by the KO and will continue until full operational capability (FOC), not to exceed thirty (30) days. At contract end, the Contractor will ensure an effective and efficient phase-out to the incoming Contractor.

3.3 Contractor Manpower Reporting Application (CMRA)

The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs shall be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

4.0 Performance Requirement Summary Matrix

Lot Size and AQL