TE_A2_PWS_PartII_20180327.docx

Attachment A2

Custodial Services Performance Work Statement Part II

Table of Contents

1.0 General Information.

1.1 Overview. The Contractor shall provide Custodial Services on Ft Bliss, TX. The required services and frequency are defined in the Work Levels table located in paragraph 3.0. These services include but are not limited to the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, cleaning food service common eating areas; vacuuming and spot cleaning carpet; sweeping, mopping, buffing floors; dusting and scrubbing walls; cleaning upholstered furniture; and other associated work as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

1.2 Place of Performance Schedule. The Contractor shall provide the Place of Performance schedule to the COR no later than ten (10) workdays after the start of the phase-in period of custodial operations. Schedule shall outline tasks to be performed by specific building and identify the timeline for tasks to be accomplished. The COR will provide the Contractor with requirements to make changes to the schedule as they occur.

1.2.1 The Contractor shall accomplish all cleaning tasks to meet the requirements of the PWS and shall maintain the identified areas in a clean, neat, and constant manner. Buildings shall be cleaned during operating hours unless other arrangements are made. The Government’s Square footage (SQFT) cleaning requirement for each building is stated in each TE #2. It is the Contractor’s responsibility to verify the square footage and report any discrepancies to the COR, who will then confirm through a joint inspection with the Contractor and make adjustments as required.

1.3 Changes in Work Conditions. The Contractor shall immediately notify the COR when site conditions change as when a building becomes inaccessible, vacant, demolished, and/or renovations are identified that change the square footage for custodial performance. Failure to report these changes could result in rejection of the Contractor’s request for payment. The Contractor shall submit a consolidated list of work condition changes on a weekly basis to the COR.

1.4 Lost and Found Property. The Contractor shall turn in all articles of personal or monetary value found by the Contractor’s employees while performing duties under this contract to the KO or COR. The Contractor shall obtain receipts for articles turned into the KO or COR.

2.0 Description of Services.

2.1 Scope. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) Work Levels Table located in paragraph 3.0 in order to meet the requirements of this PWS.

2.1.1 For all installation level support facilities that do not fall into Level I or Level II Services, they shall be considered Level III Service. The offices, classrooms, and latrines located within warehouses shall receive Level III Service. Cleaning of unit rooms with fitness equipment that are not considered MWR fitness centers shall receive Level III Services.

2.1.2 Estimated square footages are established in TE # 2. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.2 Clean and Supply Kitchens/ Break Rooms. Contractor shall clean and disinfect all exposed surfaces of kitchen appliances (outside only) to include but not limited to: countertops, cabinets, mirrors, sinks and faucets. Contractor shall resupply all installed soap and towel dispensers.

2.3 Facility Cleanings. The Contractor shall clean accessible floor surfaces. The Contractor shall move chairs, trash and recycle receptacles, or other easily moveable items to maintain floors underneath these items. All custodial employees are required to carry/ move a maximum of 20lbs. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

2.3.1 Incidental Cleaning. Within two (2) hours of being notified the Contractor shall clean and disinfect unhygienic areas that may contain but are not limited to bodily fluids such as feces, urine, small drops of blood, vomit, and any other human bodily liquid. ALL personnel assigned to carry out this cleaning shall wear proper Personal Protective Equipment (PPE), and have received proper training for dealing with these type of fluids. Any needles, knives, or other sharp objects shall not be picked up and areas where these objects are found shall not be touched. The Project Manager shall be notified as well as KO/COR immediately when sharp object or trauma scene are encountered in cleaning areas. The Contractor shall provide all equipment and services required to perform clean-up of Blood Borne Pathogens (BBP) and/or Other Potential Infectious Material (OPIM) and fully comply with the requirements of the BBP Standards listed in 29 CFR 1910.1030. The Contract shall use Universal Precautions when coming into contact with any type of bodily fluids. The Contractor shall develop and maintain an Exposure Control Plan (ECP) for BBP and/or OPIM fully compliant with Occupational Safety & Health Administration (OSHA) (29 CFR 1910.1030) for each building covered by this contract. An Incidental cleaning plan shall be submitted to KO/ COR approval within five (5) days after the start of performance. The Exposure Control Plan (ECP) shall be reviewed and updated at least annually and/or whenever necessary.

2.3.2 The clean-up of vomit, urine, blood, and fecal matter is classified as OPIM and poses a potential risk for contractor-designated employees tasked to provide clean-up of OPIM. It is the contractor’s responsibility to identify the employees that are subject to “occupational exposure” and are covered under the OSHA BBP standard. The Contractor shall comply with the applicable OSHA Standards specified under 29 CFR part 1910, Ft Bliss Regulation 385-10, and any other Federal, State, or local regulations for the purpose of providing safety precautions to all of its employees that are subject to “occupational exposure” as a result of the custodial work performed under this contract.

The Contractor is responsible for providing the necessary training and education to its employees affected by the OSHA standards and ensuring safe and sanitary work conditions for their employees. The Contractor is also responsible for providing, at no cost to its employees, appropriate personal protective equipment (PPE) such as, but not limited to, gloves, masks, and eye protection (reference section 1910.1030, Blood borne Pathogens). The Contractor shall ensure that proper chemicals are used during the clean-up of minor bio-hazardous material. If surfaces contaminated by vomit or feces are not properly cleaned and disinfected, there is the possibility that pathogens could remain on the surface which could cause illness to others. Preventing the spread of pathogens, in relation to vomit, urine, fecal matter, and blood is very important therefore the Contractor shall provide an Exposure Control Plan (ECP) draft with proposal and to the COR 5 days after award of this contract. ECP shall also be submitted annually as needed.

2.4 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be cleaned.

2.4.1 Spray and Buff. The Contractor shall spray and buff all floors receiving floor maintenance as specified by the schedule.

2.4.2 Stripping/Finishing. The Contractor shall strip, scrub, seal, and wax public traffic common area floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid as directed by the COR/ACOR. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service. The Government shall coordinate with building tenants to have previously displaced office furniture to expose maximum area for cleaning prior to striping & waxing services, contractor shall notify COR immediately if furniture was not moved. In the event that chairs, trash receptacles, or other easily moveable items were not displaced, Contractor shall move them to maintain floors underneath these items. All public traffic common areas shall be stripped and waxed on a yearly basis. Contractor shall submit a yearly schedule with a monthly report showing completed buildings. All facilities shall be serviced once a year. A Monthly schedule shall be submitted to COR 1st business day of each month with progress on yearly requirement.

2.4.3 Additional Surfaces. Contractor shall clean washable surfaces to include, but not be limited to: cove wall bases, partitions, floor vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, mirrors, and fixtures not requiring a step stool or ladder to reach. Contractor shall annotate unreachable or items that resist cleaning with digital photos in monthly reporting to the KO and COR.

2.4.3.1 Sweep / Dry Mop Uncarpeted Floor. Contractor shall clean all uncarpeted floor surfaces by a combination of sweeping and dry mopping.

2.4.3.2 Wet Mop. Contractor shall wet mop uncarpeted floors without water damage concerns (no posted signage prohibiting wet mopping) to include: entrances, lobbies, stairways, landings, and risers.

2.5 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Government shall coordinate with building tenants to have previously displaced office furniture to expose maximum area for cleaning prior services, contractor shall notify COR immediately if furniture was not moved. In the event that chairs, trash receptacles, or other easily moveable items were not displaced, the Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating IAW NSF/ANSI 140 Sustainability for Carpet. More information can be found on the following link: http://www.nsf.org/services/by-industry/sustainability-environment/sustainable-building-products-furnishings

2.5.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated in section 2.5.

2.5.2 Annual Carpet Cleaning and Shampooing. The Contractor shall clean carpets using an approved extractor that has been certified with a GOLD rating IAW NSF/ANSI 140 Sustainability for Carpet. More information can be found on the following link: http://www.nsf.org/services/by-industry/sustainability-environment/sustainable-building-products-furnishings. The Government shall coordinate with building tenants to have previously displaced office furniture to expose maximum area for cleaning services, contractor shall notify COR immediately if furniture was not moved. In the event that chairs, trash receptacles, or other easily moveable items were not displaced, the Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Contractor shall submit a yearly schedule with a monthly report showing completed buildings.

2.5.3 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

2.5.4 Vacuum areas. Contractor shall vacuum and clean carpet areas and throw rugs. All tears, burns, and raveling shall be brought to attention of COR by email upon discovery and annotated on monthly reporting.

2.6 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats. These floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

2.6.1 Contractor shall vacuum or wet mop the floor mats. The area underneath the mats shall be cleaned and swept before returning mats to their original locations.

2.7 Stairways/Elevators/Handicap Lifts. The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance. Contractor shall dust all exposed vertical surfaces, sweep and wet mop all uncarpeted flooring and vacuum all carpeting. Contractor shall sweep all exterior entrance foyers or door areas. These areas are defined as the immediate exterior entrance areas leading up to the entrance doors. This encompasses the covered foyer from the door to the sidewalk and may include stairs. If the doors are storefront/glass type, the glass shall be cleaned on both sides.

2.7.1 Clean Elevator Entries and Landings and Elevators. Contractor shall dust all exposed vertical surfaces, sweep & wet mop all uncarpeted flooring, and vacuum all carpeting.

2.7.2 Clean Building Entrance Foyers. Contractor shall sweep all exterior entrance foyers or door areas. These areas are defined as the immediate exterior entrance areas leading up to the entrance doors. It is usually the covered foyer from the door to the sidewalk and may include stairs. If the doors are storefront/glass type, the glass shall be cleaned on both sides.

2.7.3 Clear Floor. Halls, entries, and doorways shall not be obstructed with cleaning and storage of equipment or materials.

2.8 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners when refuse is in the container.

2.8.1 Recycle Collection and Removal. The Contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins located at each office. The Contractor shall dispose of the collected paper to the nearest recycle dumpster located outside at each building.

2.9 Restrooms/Toilet Areas/Locker Rooms.

2.9.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

2.9.1.1 Waterless Urinals. The Contractor shall service waterless urinals as per manufactures’ recommendations. The urinals replaceable cartridge/P-Trap and blue seal chemical or equivalent that kills odors and seals out sewer gasses shall be replaced as needed or at least every thirty (30) days. Before replacing the blue seal/ cartridge into the urinal all sewer systems shall be properly snaked, descaled, and properly flushed to avoid accumulation of calcium buildup and other odor producing particles. Monthly log of waterless urinals services and flush status (TE # 10) shall be turned into the COR.

2.9.2 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include the relevant custodial services provided for the specific area of performance that details when the service was completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list no later than the first 1st business day of the month (TE #7).

2.9.3 Floor Care. The Contractor shall maintain all floor surfaces IAW the original equipment manufacturer instructions and commercial practices.

2.9.4 Supplies Re-stocking. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

2.9.4.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, and soap dispensers.

2.9.4.2 All buildings shall have a designated area for supply storage. If no space has been designed/ available for storage contractor shall notify COR immediately.

2.9.4.3 Once supplies have been delivered to the facility by the Contractor, the supplies cannot be removed without KO/COR approval.

2.9.4.5 Contractor shall provide a supply purchase log on a monthly basis; an example of the information requested by the Government is in TE # 8 - Contractor Monthly Supply Purchase Log.

2.9.4.6 Cleaning Material List. The Contractor shall provide the Government with a comprehensive list of all products to be utilized within the performance of this contract for Governmental approval. Contractor shall follow EPA’s Comprehensive Procurement Guidelines https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program. The list shall be provided to the KO/COR Within 20 days after the start of the contract performance and within 5 days of changes. Samples and all MSDS sheets per chemical shall be included with lists.

2.9.4.7 Supplies/Solutions. All solutions, chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (trash, mops, brooms, and cleaning buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children and kept out of children’s reach at all times. Supplies/Solutions shall be stored in designated areas. Chemicals shall not be carried in an employee’s personal operating vehicle. Chemicals shall be handled and delivered to facilities by supply personnel only.

2.9.5 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, etc.)

2.10 Drinking Fountains. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

2.11 Dusting. Regular dusting includes surfaces within four (4) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately four (4) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc. Contractor shall submit a yearly schedule with a monthly report showing completed buildings.

2.11.1 Light Dusting, Low (under four (4) feet). The Contractor shall dust all furniture, equipment, blinds, and all horizontal surfaces from the floor level to a minimum height of approximately four (4) feet above the top of the floor surface. The Contractor shall not move personal items. Contractor shall submit a yearly schedule with a monthly report showing completed buildings.

2.11.2 Heavy Dusting, High (over four (4) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials. Contractor shall submit a yearly schedule with a monthly report showing completed buildings.

2.12 Interior Glass. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

2.13 Windows (exterior / interior). Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. Contractor shall submit a yearly schedule with a monthly report showing completed buildings.

2.14 Minor Children Facilities. Minor children occupied facilities shall receive Level I service.

Child Age Groups. Age groups are defined as follows:

a. Child Development Center – Ages six (6) weeks – five (5) years

b. School Age – Ages six (6) – ten (10) years

c. Middle School and Teen – Ages eleven (11) – eighteen (18) years.

2.15 Supplies and Solutions. The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container. The Contractor shall store all cleaning supplies (trash, mops, brooms, and cleaning buckets, etc.). The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times.

2.15.1 Cleaning and Sanitizing. The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water in child care centers. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.

2.15.2 Notification to Facility Manager (FM). Contractor shall notify FM immediately of problems within the building such as dripping faucets, broken/clog fixtures/sewer lines, changes in floor coverings, addition or removal of fixtures, request for change in service levels, changes in flooring components, and additional supplies needed for extraordinary events. Contractor shall submit a list of findings every week to the COR to include name and telephone number of FM and/or person informed of problem.

3.0 Work Levels Table

4.0 Modifications

4.1 Modification to Technical Exhibit #2 Building Inventory List. TE #2 is a living document which lists the buildings / facilities covered under this contract. Due to the nature of the Ft Bliss installation and the Army mission, requirements are constantly changing. Each addition or removal of facilities / square footage will be annotated on TE #2 and issued to the Contractor. COR’s request to stop services in a building will be annotated in TE #2 and provided to the Contractor. The TE#2 will be provided to the Contractor on a monthly basis to update the contract and capture all additions / deletions to TE #2 that occurred during the period. Final authority for all changes to TE #2 shall be discussed and approved by KO.

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