TE_A1_PWS_PartI_20180406.docx

Attachment A1

Custodial Services Performance Work Statement Part I

Table of Contents

1.0 Introduction. This is a non-personal services contract to provide custodial services. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

1.1

1.1 Background. Ft. Bliss has contracted custodial service for the past 12 years. (Ft. Bliss is located in El Paso, TX with training ranges in the Otero County in New Mexico (NM) and consists of approximately 1.1 Million acres and 400 buildings. The base population consists of more than 166,000 military, Government civilian, and Contactor personnel, as well as resident family members

1.2

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7.0, Related Documents.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in section 6.0 of the PWS in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

1.2.2 The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill custodial services and their component needs, emphasizing innovation and commercial best practices.

1.2.3 The Contractor shall update and maintain other documents, which include the following: Monthly roster for bldg. facility manager (FM) and contact information, count of all dispensers and brand of dispenser (i.e. paper towel, toilet paper dispenser), vacant/ locked bldgs.

1.3 Climatic Conditions. The average annual rainfall is 12 inches; with the wettest months being July through September. The average annual snowfall is 0 inches, with snowfall if any, expected during the period of (December through February). The average frost-free period (growing season) during the year is about 200 days. The first killing frost may be expected about late October – early November, and the last killing frost generally occurs in late February early April. The average annual maximum and minimum temperatures are approximately 107 and -10 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 60 degrees in the month of (April) to a high of 107 degrees in the month of June/ July. Summer temperatures often reach above 107 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.4.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/ key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.4.2 Lost Keys. Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.4.3 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.4.4 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall notify the KO and request that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for the specific Common Level of Service (CLS).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.2 General Information.

2.1.2.1 Period of Performance (POP). The POP consists of base year plus 4- 1 year options and 6 month possible extension. The POP is as follows:

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) #2. Offeror shall provide a place of performance schedule no later than ten (10) work days upon start of the phase-in period to the COR.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0730 – 1630 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

a. The Contractor shall make up the work not accomplished when the installation closes due to federal holidays, Day of no Scheduled Activity (DONSA), or any other reason. A make-up schedule shall be provided to the COR two (2) weeks before any holiday or anticipated facility closure. The make-up services can begin one day prior to the holiday and completed no later than 2 days after the holiday.

b. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable. Reschedule the work on any day mutually satisfactory.

c. If Government personnel are furloughed, the Contractor shall contact the KO or the COR to receive direction. It is the Government’s decision as to whether the contract price/cost will be affected as a result of Government shutdown and/or furloughed Government employees. In the event that Government shutdown and/or furloughed Government employee’s does impact contract price/cost, a negotiated settlement will be reached as deemed appropriate by the KO.

2.1.4.1 RESERVED.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO approval.

2.1.5 Emergency Services.

2.1.5.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, no later than (NLT) two (2) hours of the incident. Contractor shall provide a verbal notification to the COR and KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Contractor shall provide a completed copy of required Accident Investigation Reports to the COR and KO within five calendar days of each occurrence.

2.1.5.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.6 Contract Administration and management.

2.1.6.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager (PM) and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.6.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.6.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.6.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.6.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DODI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.8 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.8.1 Changes in Work Conditions. The Contractor shall immediately notify the COR when work conditions change for any reason such as building becomes inaccessible / vacant / demolished and renovations to a building. Failure to report these changes could result in rejection of the Contractor’s request for payment. Once a month the Contractor shall submit to the COR a consolidated list of work condition changes.

2.1.8.2 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs.

2.1.9 Contractor Employees.

2.1.9.1 Key Personnel.

2.1.9.1.1 The Contractor shall designate a PM and alternate PM in writing to the KO within ten (10) calendar days after performance/phase in begins, thereafter any changes shall be provided five (5) business days prior to expected change and no more than 24-hours after unplanned changes who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0730 - 1630 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract do not require a security clearance. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.9.1.2 Quality Control Inspector (QCI). The Contractor shall provide at a minimum a QCI who shall be responsible for the performance of the work. The name of this person who shall act for the Contractor when the performing quality control inspections, shall be designated in writing to the KO within ten (10) calendar days after performance/phase in begins, thereafter any changes shall be provided five (5) business days prior to expected change and no more than 24-hours after unplanned changes. The Contractor shall provide, with the designation, at a minimum the electronic mail address and contact telephone number for the QCI(s). The QCI shall be available between 0730 thru 1630, Monday thru Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

2.1.9.1.3 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable National Agency Check (NAC).

2.1.9.1.4 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.9.1.5 All Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

2.1.9.1.6 Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

2.1.9.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.9.1.7.1 All Contract personnel present during operational hours shall either wear a badge or an Identification (ID) card and uniform that clearly delineates them as a Contractor employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractor) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. Employees are required Anti- Slip closed shoes at work at all times. All Contractor personnel when answering a telephone shall also clearly identify themselves as a Contractor employee. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves such that they avoid creating an impression in the minds of the public that they are Government officials. Contractor shall submit a monthly log of badges turned into DES. The Contractor shall keep a detailed log of custodial employee no longer needing badge. The log shall include relevant information such as employee termination date, name of contractor employee receiving badge from former employee, name of DES POC receiving badge, time & date DES received badge. The Contractor shall submit this log to the COR along with the completed project work list no later than the 1st day of each month. (Please see TE #11)

2.1.9.1.7.2 Employee Uniforms. All Contractor employees shall wear a vest or similar garment, with a logo to identify them as employees at all times.

2.1.9.1.7.3 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. Any anti-law, gang related tattoos shall not be visible.

2.1.9.1.7.4 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.10 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.11 Billing Process. Contractor invoices shall contain an accurate accounting of increase/decrease of square footage and weekly charges over the monthly billing cycle. The Contractor shall only bill for square footage that is actually cleaned, trip compensations and incidental cleaning. Contractor shall follow the contract line item structure and billing in Wide Area Work Flow (WAWF). All invoices shall be submitted within one week after the end of the POP for each task order to the COR prior to submission in WAWF.

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.3 Special Requirements.

2.3.1 Security and Force Protection.

2.3.1.1 Access and General Protection/ Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes

2.3.1.1.1 Security Requirements. Contractor personnel performing work under this contract must have a have a Level I security training, at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW the Department of Defense Contract Security Classification Specification form DD254.

2.3.1.1.2 The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.3.2 Installation Access

2.3.2.1 Contractor and Vendor Access. Fort Bliss is a guarded secure military Installation. All Contractor and vendor personnel whether operating their privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through one of the secure access control points (ACPs) and comply with the requirements described in this SOW. Under the present Installation Force Protection Condition (FPCON), vehicle and equipment operators and passengers must possess only a valid photo identification card to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access.

2.3.2.2 Commercial Delivery Vehicles and Equipment. All commercial delivery vehicles and equipment must enter the Installation through the Chaffee ACP which is open 24 hours a day, Monday thru Friday, Federal holidays exempted. Commercial vehicles are those vehicles over one ton used for a commercial purpose, including: semi-trucks with trailers, UPS trucks, U-Haul trucks operated by Contractors and used for commercial purpose, tow-trucks responding on-post to a request for assistance, and construction vehicles. Non Commercial vehicles include: half-ton pickups with boat, U-Haul truck operated by soldiers who are moving as part of a permanent change of station, or recreational vehicles operated by soldiers or civilians visiting post. There will be no commercial delivery vehicles allowed on the Installation on Saturdays, Sundays and Federal holidays. All other Contractor, vendor, and commercial delivery vehicles may enter through any of the Installation's ACPs during their regular operating hours that only require a valid issued driver’s license or Government/federal identification card to get on the installation. The ACP list may be accessed at https://www.bliss.army.mil/gateinfo.html. As determined by the Installation FPCON, an elevated FPCON may require all Contractor, vendor, and commercial delivery vehicles to enter through the Chaffee ACP only.

2.3.2.3 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.3.2.4 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within ten (10) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building 2616. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration. A vehicle identification shall include displaying Contractor’s Company name in a clear and unobstructed location on the vehicle.

2.3.2.5 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.3.2.5.1 Criminal History Background Check/ Name of employees accessing installation. All Contractor employees shall have a criminal history background check in accordance with DODI 1402-5. The Contractor shall notify the COR of employees who require access to the installation and have not previously had a background check, within 5 days of after contract award. The COR will provide a background check form to the Contractor who in turn shall input the appropriate details per employee and submit the form directly to the Point of Contact at DES. Any negative results (names only) from the background check will be transmitted from DES to the COR and the KO. It will be up to the Contractor to take appropriate action and directly coordinate with DES for information and / or appeals as needed. If during the period of the contract new personnel are hired that information shall be submitted to the COR within 5 days of new hire. It is the Contractors responsibility to inform the Government of these changes. The Contractor shall contact DES directly to schedule appointments for the Contractor’s employees that have passed the DES background check to be issued Installation Access Badges. When accessing the installation, Contractor employees will be required to show at all the Access Control Points (ACPs) a state issued driver’s license or identification that complies with the federal ID act and the Installation Access Badge. The Contractor shall ensure that employees that no longer require access to the installation to support this contract return the Installation Access Badge to DES prior to final termination. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A deliverable sheet with employees’ name and date of termination shall be taken to the Department of Emergency Services (DES) when turning in badges/ IDs for terminated employees. Refer to TE #11 for reporting requirements on employee badge turn in to DES after employee termination. Contractor shall demonstrate that employee badges have been turned in to DES.

2.3.2.5.2 Special Requirements for Contractor Employees Working In the Division Headquarters Building 11685. All Contractor employees working in 1st Infantry Division Headquarters building 11685 shall have a background investigation performed by the Installation DES. Contractor employees shall prepare and submit for review Standard Form (SF) Form 85P “Questionnaire for Public Trust Positions” and receive provisional approval pending final approval prior to being allowed or required to work in building 11685. The request and form submission shall be coordinated through the COR.

2.3.3 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. At the close of each work period, Government facilities, equipment and materials shall be secured.

2.4 Force Protection.

2.4.1 iWATCH Training.

2.4.1.1 The Contractor and all associates Sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) working days of contract award and within five (5) working days of new employees’ commencing performance with the results reported to the COR no later than five (5) working days from employment start. Documentation to be used by the COR to satisfy this requirement can be found at https://www.bliss.army.mil/iWATCH.

2.4.1.2 The Contractor shall notify the COR of employees who require access to the installation and have not previously had a background check, within 5 days of award of the contract. The COR will provide a background check form to the Contractor who in turn shall input the appropriate details per employee and submit the form directly to the Point of Contact at the Directorate of Emergency Services (DES). Any negative results (names only) from the background check will be transmitted from DES to the Contractor who will take action accordingly. The COR will get a copy of the DES report and follow-up with the Contractor to assure compliance. It will be up to the Contractor to take appropriate action and directly coordinate with DES for information and/or appeals as needed. If during the period of the contract new personnel are hired that information shall be submitted to the DES within 5 days of new hire. It is the Contractors responsibility to inform the Government of these changes. See Section 2.3.2 for installation access. See Section 2.3.2 for installation access.

2.4.2 Operations Security (OPSEC)

2.4.2.1 Operations Security (OPSEC) Awareness Training. For OPSEC to be DOD Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. Per AR 530-1 all Contractor employees, including subcontractor employees, requiring access to Army Installations, facilities, or controlled access areas shall complete OPSEC Awareness training. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 15 calendar days from start of Base Year and Option years of contract award or within 15 calendar days of new employees commencing performance to ensure compliance with the terms and conditions of the contract. Training is available at http://cdsetrain.dtic.mil/opsec or by contacting the Installation OPSEC officer through the COR.

2.4.2.2 Force Protection Condition (FPCON) impact on work levels. As determined by the Garrison Commander, the awarded Contractor shall be directed through the COR to be prepared to cease operations due to an increase in FPCON or other heightened security posture in which the safety and wellbeing of the contracted employees is in question and or if the operations of the installation dictates minimum key essential personnel only. The awarded Contractor shall be prepared to resume operations when the heightened security posture returns to normal operations.

2.4.2.3 Force Protection/Threat Related Advisories. Contractor shall identify to the COR a point of contact to receive force protection/ threat related advisories via email from the installation Antiterrorism and Operations Security (OPSEC) officers for the duration of the contract. COR shall provide POC email information to the Installation Antiterrorism and OPSEC officers.

2.4.2.4 Cybersecurity.

2.4.2.4.1 AT Level I Training. All Contractor employees, including Sub-Contractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within five (5) working days after contract start date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit Certificates of completion for each affected contract employee and Subcontractor employee to the COR (or to the KO, if a COR is not assigned) within five (5) working days after completion of training by all employees and Sub-Contractor personnel on a recurring annual basis. Antiterrorism (AT) Level I awareness training is available at the following site: https://JKODirect.jten.mil.

If access to a computer is not available, the unit’s Level II Antiterrorism Officer (ATO) will conduct AT Level I training for the Contractor and employees within five (5) working days after contract start and maintain a copy of the attendance roster for one year. Any Contractor hired after contract start will be required to receive AT Level I training within five (5) working days by the ATO. It will also be acceptable for the new hire to take the training on line and present the training certificate to the ATO within three (3) calendar days. The AT Level I training is an annual requirement with the 12 month period starting on the date of initial training and re-certification NLT the last day of the 12 month period. If the requiring activity does not have an ATO, the first ATO in the chain of command will conduct this training.

2.4.3.2.1 Immunizations. All Contractor employees shall have immunizations for Diphtheria, Hepatitis B, Measles, Mumps, Polio, Rubella, Tetanus, Tuberculosis Skin Test, and Varicella in accordance with AR 40-562.

2.4.3.2.2 Safety Accident Prevention. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with the following Safety Accident Prevention Standards: 29 CFR 1910, Occupational Safety and Health Standards; 29 CFR 1926, Safety and Health regulations for Construction; Army Corps of Engineers Manual 385-1-1, Safety and Health Requirements Manual. The Contractor shall comply with the above and all other applicable DOD, Army, Federal, State(s) and Local safety and health requirements.

2.4.3.2.3 Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

2.4.3.2.4 Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to Government Furnished Material (GFM), Government Furnished Property (GFP), or Government Furnished Equipment (GFE) provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

2.4.3.2.5 Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO, designated representative or COR, and shall notify the KO of the corrective action to be taken. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or Sub-Contractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Army and within the Operational Areas of Fort Bliss as prescribed per award. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s Safety Plan.

2.4.4 Training, Physical Requirements, or other Expertise Required.

2.4.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of Texas and New Mexico. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. Provide training plan within 5 days after contract performance. Corresponding sign in roster/ certificates/ new employee training to COR with 5 days of training and or beginning of each option year. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.4.4.1.1 The Contractor shall provide a training plan five (5) calendar days after contract award. Mandatory training and the list of all the courses employees received must be completed and proof of completion shall be submitted to KS/ COR by the end of the phase in period. The Contractor shall keep records of all employees training, and turn to COR within 5 days of training session at the renewal of each option year. If no certification is available sign-in roster shall be kept on file to meet training officer’s certification requirements. New Employee training shall be given on the first day of work to any new hires. New employee training sign-in sheet shall be submitted to COR within 5 days of training for contract documentation. Example topics to be covered in training sessions (in addition to the mandatory training) can include the following:

· Duties of each employee & techniques for measuring quality of work performance

· Infection control.

· Cleaning techniques and procedures.

· Techniques and procedures for proper chemical usage.

· Proper care and preventive maintenance of equipment.

· Safety and security procedures.

· Adherence to all work schedules.

· Professional attitude toward Fort Bliss Staff.

· Special training/ Asbestos Awareness Training

Contract management is also encouraged to attend a personnel class where management topics are covered (i.e. managing personnel, Collective Bargain Agreement CBA, language used at work, approach methods towards other co-workers). All training attendance roster/ certification for all custodial employees shall be submitted to COR for contract documentation.

2.4.4.1.1.1 Asbestos Communication of hazards to employees: I.A.W. 29 CFR 1910.1001 (j): "Housekeeping employees, regardless of industry designation, should know whether building components they maintain may expose them to asbestos." ,

2.4.4.1.1.2 (3)(iii) HAZCOM: Building and facility owners shall inform employers of employees, and employers of employees whom perform housekeeping activities in areas which contain ACM and/or PACM of the presence and location of ACM and/or PACOM in such areas which may be contacted during such activities."

2.4.4.1.1.3 (7)(iv) Training: "...Employees whom perform housekeeping operations in an area which contains Asbestos-containing material (ACM) or presumed asbestos containing material (PACM), an asbestos awareness training course, which shall at a minimum contain the following elements: health effects of asbestos, location of ACM and PACM in the building/facility, recognition of ACM and PACM damage and deteriorations, requirements of this standard relating to housekeeping, and proper response to fiber release episodes, to all employees whom perform housekeeping work in areas where ACM and/or PACM is present. Each such employee shall be so trained at least once a year."

2.4.4.1.2 When providing custodial services to facilities occupied by minor children the contractor shall comply with paragraphs 2.4.4.1.2.1 and 2.4.4.1.2.2.

2.4.4.1.2.1 Special Training / Qualifications. Attend annual training on child abuse prevention, identification and reporting (AR 40-562), AR 608-10 and Department of Defense Manual (DODM) 6060.1-19M). The training will be conducted during normal duty hours by a Government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working in support of minor children occupied facilities receives this training.

2.4.4.1.2.2 Criminal history background check; specific immunizations (see paragraph 2.4.3.2.2) before being allowed to work in these facilities. Written records of these actions shall be maintained on file at the Contractor’s office and be submitted to the COR and KO 5 days after award of contract and within 5 days of new hires. Any costs associated with these requirements shall be a Contractor’s responsibility. In addition, all Contractor employees shall be in good health and free of symptoms of illnesses involving fever, persistent cough, or severe diarrhea or vomiting, and obvious contagious diseases such as chicken pox, hepatitis, measles, mumps, and strep infections when reporting to work and for the preceding 24 hour period. The Contractor shall not require or allow employees to work in child and youth services facilities when they exhibit any of these symptoms or illnesses.

2.5. Environmental Requirements.

2.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines. See attachment 4A for details.

2.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.2.1 The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the KO in quarterly reports. The Contractor shall annually submit a summary report of certification and estimate, upon completion of the base year and each follow-on year, until completion of the contract to the KO. The quarterly and annual reports shall be sent to the KO. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA’s Comprehensive Procurement Guideline (CPG) is found at website: http://www.epa.gov/cpg/products

2.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation).