TE_A1-1_PRS_20180411.XLSX
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- Attached to
- Soliciation for Custodial Services Ft. Bliss, Texas Federal contract opportunity
- Solicitation number
- W911S8-18-R-0004
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Performance Requirement Summary
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PRS Bliss Custodial
| Performance Requirements Summary (PRS) Matrix | |||||
| ITEM # | Required Services | Performance Standard | Acceptable Quality Level (AQL) | Method of Surveillance | Incentive (Positive and/or Negative) |
| 1 | Contractor shall ensure all work accomplished meets all cleaning standards listed in TE #1, attachment 1 para 2 and all applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents. | The Contractor shall provide services IAW PWS, para. 1.2. and TE #1, attachment 1 para 2 | 2% Deviation from performance Standard; % calculated by dividing the number of defects by the number of observations. | Random Sampling and Customer Complaints; Inspections and complaint validations performed by the COR/ACOR. | Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; Contractor shall re-perform the service. |
| 2 | The Program Manager shall be available between 0730-1630 hours to serve as the central point of contact for Contractor operations. PWS, para. 2.1.9.1.1 | The Contractor shall provide a central point of contact IAW PWS, para. 2.1.9.1.1 | Zero Deviation from performance standard | 100% daily and verification/confirmation by the COR/ACOR. | Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential negative CPARS report. |
| 3 | The Contractor shall develop and maintain a Quality Control Plan approved by the KO. PWS, para, 2.1.8. & 4.2 | The Contractor shall provide a QCP IAW PWS, para, 2.1.8 & 4.2 | Zero Deviation from performance standard. | Review and acceptance by the by the KO on submission of QCP and each revised QCP. | Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative. |
| 4 | The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. PWS para. 2.1.9.1.7.3 | Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW PWS para. 2.1.9.1.7.3 | Zero Deviation from performance standard. | The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site. | Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer. |
| 5 | Damages caused by Contractor employees shall be repaired at no cost to the Government. PWS, para. 3.1.1.1. | The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition IAW PWS, para. 3.1.1.1. | Zero Deviation from performance standard | COR/ACOR will review 100% of damage reports. | Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative. |
| 6 | The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the COR/ACOR. PWS, para. 2.4.4 | The Contractor shall perform IAW PWS, para. 2.4.4 | Zero Deviation from performance standard (Risk assessed high risk) | 100 Percent Inspection of copies of these licenses or certifications | Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative |
| 7 | Criminal History Background Check/ Name of employees accessing installation PWS 2.3.2.5.1 | 100% Compliant IAW PWS 2.3.2.5.1 | 0% Deviation | 100% within 5 days of Contract Renewal/ hiring new employee. | NOT APPLICABLE |
| 8 | Contractor Manpower Reporting Application. PWS 3.3 | 100% Compliant IAW PWS 3.3 | 0% Deviation | 100% annual | Positive Document past performance paying particular attention to performance that has exceeded the standard. Negative Document past performance paying particular attention to performance that failed to meet the standard |
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