DRAFT_STAF_PWS_ATTACHMENT_1_PERFORMANCE REQUIREMENTS SUMMARY.docx

ATTACHMENT 1 – PERFORMANCE REQUIREMENT SUMMARY (PRS)

PERFORMANCE REQUIREMENTS SUMMARY

For use of this form (DA FORM 5473, MAR 2008), see DA PAM 5-20, Competitive Sourcing Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Place of Performance Primary duty locations will be Ft Huachuca, AZ, and Goodfellow Air Force Base, TX. Contractor travel may be required in support of this task order.

1.3 and Subparagraphs

In support of the TO, Contractor shall:

Contractor Travel: Contractor shall obtain written confirmation from the COR prior to commitment of travel. The travel shall concur within the planned travel dates, expected duration, origin and destination, purpose, and travelers.

CDRL A005 Compliance: Contractor shall adhere to requirements IAW Trip/Travel Report DI-MISC-81943 CDRL A005.

Exceptional: Trip/travel reports are submitted within 1 working days of return.

Very Good: Trip/travel reports are submitted within 3 working days of return.

Satisfactory: Trip/travel reports are submitted within 5 working days of return.

Marginal: Trip/travel reports are submitted within 7 working days of return.

Unsatisfactory: Trip/travel reports are submitted after7 working days of return.

What: Place of Performance.

Who: The COR will conduct surveillance.

How: Direct observation and periodic inspection. Trip/Travel reports 100% inspection by COR.

When: COR will approve/disapprove travel as requests are submitted.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Nondisclosure, Personally Identifiable Information (PII), and Organizational Conflicts of Interest.

Contractor shall ensure all assigned contract employees are briefed on Privacy Act requirements.

1.5 and Subparagraphs

In support of the TO, Contractor shall:

Privacy Act Compliance: Contractor personnel shall adhere to the Privacy Act, 5 U.S.C § 552a and applicable agency rules and regulations related to PII.

NDA: Each contractor employee assigned to work under this contract shall sign a Non-Disclosure Agreement [(NDA)

Exceptional: No deviations per month for Contractor Staff Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

What: Nondisclosure, Personally Identifiable Information (PII), and Organizational Conflicts of Interest.

Who: The COR will conduct surveillance.

How: Direct observation and periodic inspection. Trip/Travel reports 100% inspection by COR.

When: COR will approve/disapprove travel as requests are submitted.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Personnel Experience and Training, Certifications and Licenses

Contractor shall staff positions with personnel with the appropriate experience, training, certifications, and licenses as required.

Personnel Qualifications: Contractor shall provide the qualified personnel to support the TO. Personnel assigned to this task order must meet designated requirements outlined in Technical Exhibit 4.

Substitutions in Personnel: Substitutions to personnel are required to meet the minimum qualifications of the position(s) they are filling prior to performing under this TO.

Exceptional: No deviations per month for Contractor Staff Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

What: Personnel Experience and Training, Certifications and Licenses.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Inspection of monthly Report.

When: Monthly.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Contractor Organization

Contractor encouraged to utilize an organizational structure that best fulfills the needs, requirements, resources, and efficiencies of the RAs.

Personnel Qualifications: Contractor shall provide the qualified personnel to support the TO. Personnel assigned to this task order must meet designated requirements outlined in Technical Exhibit 4.

Exceptional: No deviations per month for Contractor Staff Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

What: Contractor Organization Who: COR, ACOR, TM, & applicable Government Cadre.

How: Inspection of monthly Report.

When: Monthly.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Hours of Operation The standard working hours are 0730-1630 M-F; however, work schedules are subject to change due to course schedule changes and/or equipment availability.

1.8 and subparagraphs

In support of the TO, Contractor shall:

Work Schedule Deviations: Hours exceeding the standard work schedule or deviating from the standard must be preapproved by the COR/PCO at least 10 working days prior. Any alternate hours that take place without a fully approved request will be considered unauthorized by the Government.

Schedules: Contractor shall coordinate with the Government Lead for all class schedules. Training and TDY dates and times must be solidified no later than fifteen (15) days prior to the start of each event.

Management of Hours: Contractor shall perform the management of hours.

Exceptional: No deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Very Good: Less than 3 deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Satisfactory: Less than 5 deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Marginal: Less than 7 deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Unsatisfactory: 8 or more deviations per month. 8 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

What: Hours of Operation.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Security The contractor shall comply with the security regulations and requirements specified in the PWS.

1.9 and subparagraphs

In support of the TO, Contractor shall:

Security Regulation and Requirement: Comply with the security regulations and requirements specified in Contracts Security Classification Specifications, DD Form 254 and addendums sheets.

Security Officer Duty: Contractor shall appoint a security officer, who shall (1) be responsible for handling all security aspects of the work performed under this contract; (2) assure compliance with all DoD and US Army regulations regarding security, including but not limited to Army Regulation (AR) 380-67, AR 380-5, AR 25-2 and (3) assure compliance with any written instructions from the security or OPSEC officer or IAM of USAICoE. Identify and comply with all security requirements and shall identify personnel that no longer require access to Government IS to the COR within 24 hours.

Physical Security: Contractor shall comply with installation, facility and area commander installation/facility access and local security policies and procedures. Provide all information required for background checks to meet installation access requirements. Follow all installation access requirements at host installations.

Key Control: Contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated. Report any occurrences of lost or duplicate keys to the COR. Establish and implement methods of ensuring that no lock combination is revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

Exceptional: 0 Security Violations per Month.

Very Good: 1 Minor Security Violation and 0 Major Security Violation, per Month for Every 100 Contractor Staff Personnel.

Satisfactory: 1 Minor Security Violations and 0 Major Security Violations, per Month for Every 75 Contractor Staff Personnel.

Marginal: 1 Minor Security Violations and 0 Major Security Violations, per Month for Every 50 Contractor Staff Personnel.

Unsatisfactory: ≥3 Minor Security Violations and 1 Major Security Violation, per Month for Every 50 Contractor Staff Personnel.

What: Security.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Special Requirements The contractor shall comply with the special requirements.

1.10 and subparagraphs

In support of the TO, Contractor shall:

Training Requirements: Adhere to OPSEC program requirements per AR 530-1, Operations Security. All contractors shall have a current (unexpired) AT Level I Training certification or attain within specified deadlines per the PWS. Contractor shall receive AT awareness. Brief all contractor personnel on the local iWATCH program. Receive annual TARP training by a Counterintelligence (CI) agent or other trainers. Receive OPSEC Awareness Training certification. Comply with the training requirements IAW the Commanding General IO Program. Comply with the training requirements IAW AR 380-5.

Training for IS Access: Contractor employees who require access to a Government Information System (IS) shall be registered in the Army Training Certification Tracking System (ATCTS) and possess a current (unexpired) DoD Cyber Awareness Challenge Training certification at commencement of services.

AUP: Contractor shall ensure understanding and compliance with USAICoE AUP regarding personnel responsibilities and limitations in using organizational or DoD Information Systems.

Key Control: C Exceptional: Contractor meets all certifications and training requirements within designated timelines.

Very Good: Less than 3 deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: Less than 5 deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Marginal: 5 or more deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: More than 5 deviations per month. 5 or more deviations per month that aren’t corrected within 72 hours or less for Contractor Staff Personnel will be considered unsatisfactory.

What: Special Requirements Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Disclosure of Activities or Information The contractor shall comply with Disclosure of Activities or Information requirements.

1.11 and subparagraphs

In support of the TO, Contractor shall:

NDA Compliance: All contractor personnel personally and substantially involved in the performance of this contract shall execute and submit a NDA for all contract employees Unauthorized Disclosures: Contractor shall be responsible and liable for all unauthorized disclosures of classified and protected information, regardless of the likelihood of compromise or the degree of harm to national security that may result. Upon discovery, the contractor shall immediately inform the COR of any unauthorized disclosure of classified and protected information.

Pass: Contractor met standard for disclosure of activities or information.

Fail: Contractor did NOT meet standard for disclosure of activities or information.

*Any violation of NDA will be considered unsatisfactory.*

What: Disclosure of Activities or Information Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Treatment of Students Contractor employees shall treat all students in a professional manner.

Conduct: Contractor employees shall adhere to TR 350-6, Initial Entry Training (IET) Policies & Administration, AR 350-1, Army Training and Leader Development, and other policies associated with individual courses which will be provided by the Government within the task orders.

Reporting Practices: Contractor employees shall report to their corporate chain of command, as well as to the appropriate government leadership and/or point of contact, any conduct constituting a violation of TR 350-6.

Exceptional: No deviations per month for Contractor Staff Personnel.

Very Good: No more than 1 deviation per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: No more than 2 deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

*Any behavior that jeopardizes health, morale, or welfare is immediate unsatisfactory regardless of corrective action.* What: Treatment of Students.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Business Relations The contractor shall provide a Program Management Office structure and organization to manage the requirements of this contract.

Very Good: Less than .25% Defect per Month for Contractor Staff Personnel.

Satisfactory: Less than .5% Defects per Month for Contractor Staff Personnel.

Marginal: Less than 1% Defects per Month for Contractor Staff Personnel.

Unsatisfactory: More than 2% Defects per Month for Contractor Staff Personnel.

What: Business Relations Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Contract Administration and Management The contractor shall establish processes and assign appropriate resources to effectively administer the requirement.

Deliverables: Contractor shall complete deliverables as defined in CDRL A0001 and A002 under the prescribed timelines.

Financial Management: The Contractor shall plan, budget, schedule, and control the resources allocated to meet the requirements of the contract. The Contractor shall document and track the status of all obligated funds associated with the contract to include payments, cancellations and invoices against each contract line item number (CLIN) and sub line item number (SLIN) by TO.

Key Personnel Support: Contractor shall provide management support as required.

Subcontractor Management: Contractor shall be responsible for any subcontract management necessary to integrate work performed on this contract and shall be responsible and accountable for subcontractor performance on this contract.

Quality Control Plan: Contractor shall formulate and implement a quality control program that outlines the contractor’s goals, objectives and standards, and a Quality Control Plan (QCP) that details the methods, procedures, and processes used to meet customers’, regulatory, and the contractor’s quality processes, and encompass the entire contract. The contractor shall provide the complete QCP IAW paragraph 2.3.3 of this PWS.

Contractor Manpower Reporting: Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

Transition Periods: The contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. The contractor shall take all actions necessary for a smooth transition from award to full operational status on a non-interfere basis. Prior to the completion of the contract, an observation period will occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent contractor.

Exceptional: 0% Defects per Month for Contractor Staff Personnel.

Very Good: Less than .25% Defect per Month for Contractor Staff Personnel.

Satisfactory: Less than .5% Defects per Month for Contractor Staff Personnel.

Marginal: Less than 1% Defects per Month for Contractor Staff Personnel.

Unsatisfactory: More than 2% Defects per Month for Contractor Staff Personnel.

What: Contract Administration and Financial Management Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Accidents and Incidents The Contractor shall respond to and report accidents and incidents IAW CDRL Data Item No. A004, Accident/Incident Report.

Very Good: Report any incidents within four hours.

Satisfactory: Report any incidents within six hours.

Marginal: Report incidents within twelve hours.

Unsatisfactory: Report any incidents in more than twelve hours.

What: Accidents and Incidents Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Security Incident The Contractor shall respond to and report accidents and incidents IAW CDRL Data Item No. A004, Accident/Incident Report.

Very Good: Report any incidents within four hours.

Satisfactory: Report any incidents within six hours.

Marginal: Report incidents within twelve hours.

Unsatisfactory: Report any incidents in more than twelve hours.

What: Security Incident Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Health and Safety incident The Contractor shall respond to and report accidents and incidents IAW CDRL Data Item No. A004, Accident/Incident Report.

Very Good: Report any incidents within four hours.

Satisfactory: Report any incidents within six hours.

Marginal: Report incidents within twelve hours.

Unsatisfactory: Report any incidents in more than twelve hours.

What: Health and Safety incident Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Government Facilities The Contractor shall follow all guidelines regarding government facilities in accordance with PWS.

Facility Maintenance: The Contractor shall direct all building maintenance issues (such as doors failing to automatically secure) that may inhibit support of this acquisition to the COR. For all other routine maintenance issues, the Contactor shall coordinate with the appropriate Government official in the area it is supporting.

Telephone Changes: The contractor shall not move, remove, add, alter, or reconfigure Government communication systems, networks, or lines without COR approval, which must be obtained by written request. The contractor shall notify the COR when maintenance or repair of telephones or telephone lines is required.

Exceptional: Report any incidents within two hours.

Very Good: Report any incidents within four hours.

Satisfactory: Report any incidents within six hours.

Marginal: Report incidents within twelve hours.

Unsatisfactory: Report any incidents in more than twelve hours.

What: Health and Safety incident Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Administrative Support Meetings, Conferences, Briefing, and Reviews The contractor shall support a wide range of tasks in support of Meetings, Conferences, Briefing, and Reviews.

Meetings Responsibilities: Host or attend meetings, conferences, briefings, and reviews in performance of the PWS. Meeting attendees shall include contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Provide reports for meetings and conferences attended and briefings given within 48 hours of the event completion unless otherwise specified in the timelines of contract activities.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Administrative Support for Meetings, Conferences, Briefing, and Reviews.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Correspondence Management Support Contractor shall provide assistance to the Government in the management, preparation, receipt, coordination, staffing and distribution of correspondence across a variety of mediums IAW AR 25-50 and local SOPs as applicable

Correspondence Responsibilities: Minimum anticipated categories of correspondence will be email, phone, documents, and other digital media as applicable. Support and assistance duties will require the contractor to take and convey messages, process administrative documents, and review products for format and accuracy.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Correspondence Management Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Materials Preparation Support Contractor shall provide assistance to the Government in the preparation, maintenance, coordination, and distribution of physical and digital materials necessary to enhance the productivity and ensure the successful execution of briefings, meetings, and conferences IAW with local SOPs as applicable.

Materials Preparation Responsibilities: Minimum anticipated material types will be PowerPoint slide decks, audio-visual presentations, agendas, briefing notes, technical pamphlets, meeting minutes, close out reports, and action item lists.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Materials Preparation Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Meeting and Conference Coordination Support Contractor shall provide assistance to the Government in the planning, scheduling, coordination, execution, and management of all assigned meetings, conferences, and workshops.

Meetings and Conference Coordination Support: Minimum anticipated assistance and support duties will include location arrangement, audio-visual and other presentation material production, identification of speakers and moderators, attendee registration, travel coordination, meeting invites, visit requests, calendar and schedule deconfliction, space/location requests, event facilitation and moderation, and post-event close-out activities.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Meeting and Conference Coordination Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Visitor and Guest Reception Support Contractor shall provide assistance to the Government in the scheduling, processing, engaging, and management of all planned and unplanned visitors and guests to the Government location.

Reception Assistance: Minimum anticipated assistance and support duties will include schedule and calendar deconfliction, visit event coordination, sign-in roster creation and maintenance, visitor logs, visit request processing, visitor hand-off to Government personnel, and unscheduled visitor management.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Visitor and Guest Reception Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

In/Out Processing Support Contractor shall provide assistance to the Government in the actioning, staffing, execution, and completion of In/Out Processing activities for all assigned students, cadre, and visitors IAW with local SOPs as applicable.

In/Out Processing: Minimum anticipated assistance and support duties will include the physical reception of personnel, paperwork completion and submission, database entry, digital and physical records creation and maintenance, visitor access requests, appointment coordination and scheduling, Government office referrals, deconfliction and coordination with security offices, and the issue/collection of items.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: In/Out Processing Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

In/Out Processing Support Contractor shall provide assistance to the Government in the actioning, staffing, execution, and completion of In/Out Processing activities for all assigned students, cadre, and visitors IAW with local SOPs as applicable.

In/Out Processing: Minimum anticipated assistance and support duties will include the physical reception of personnel, paperwork completion and submission, database entry, digital and physical records creation and maintenance, visitor access requests, appointment coordination and scheduling, Government office referrals, deconfliction and coordination with security offices, and the issue/collection of items.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: In/Out Processing Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Records Management Support The contractor shall provide assistance to the Government in the creation, facilitation, processing, maintenance, organization, updating/correction, sustainment, control, and preservation of all digital and physical records, documents, and files pertinent to the operations of the assigned office IAW AR 25-400-2 and local SOPs as applicable.

Records Maintenance: Records to be maintained will include student, personnel, manpower, staff, health, security, safety, performance, equipment, logistics, administrative, and financial data.

PII Practices: The contractor shall sign and abide by a non-disclosure agreement for PII as applicable and be required to maintain all PII data IAW AR 25-22. In those instances where PII requirements are applicable, the contractor shall assist the Government in the establishment of proper administrative, technical, and physical safeguards to ensure the security and confidentiality of records.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Records Management Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Logistics Support The contractor shall provide assistance to the Government in the coordination, organization, facilitation, planning, execution, and deconfliction of logistical, supply, and travel requirements Applicable.

Logistics Support: Minimum anticipated assistance and support duties will include the processing and tracking of material procurements, projection of travel and material requirements, estimation of travel and material expenses, planning and tracking of CONUS travel, utilization of Army automated logistics and travel systems, creation and maintenance of supply and travel documents, maintenance of accountability and Property Book documentation, facilitation of supply chain management activities, and processing of supply request forms.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Logistics Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Reports Production Support The contractor shall provide assistance to the Government in the generation, compilation, production, distribution, and maintenance of a variety of reports pertinent to the operations of the assigned office and IAW local SOPs and applicable regulations.

Reports General: Reports to be generated will include student, personnel, manpower, staff, health, security, safety, performance, equipment, logistics, administrative, and financial data. The contractor will be required to utilize and process actions through the Microsoft Office Suite of applications and, in instances specified at the TO level, a variety of other Government databases and systems.

PII Practices: The contractor shall sign and abide by a non-disclosure agreement for PII as applicable and be required to maintain all PII data IAW AR 25-22. In those instances where PII requirements are applicable, the contractor shall assist the Government in the establishment of proper administrative, technical, and physical safeguards to ensure the security and confidentiality of data.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Reports Production Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Security Activities Support The contractor shall provide assistance to the Government in the formulation, administration, implementation, and management of Personnel Security Programs.

Security Activities: Minimum anticipated assistance and support duties will include the processing of various Joint Personnel Adjudication System (JPAS) actions, administration of Personnel Clearance (PCL) related paperwork, PCL tracking and verification, execution of PCL processing actions, PCL conflict resolution, courier order processing, SF 86 processing, billet and nomination initiation and tracking, JPAS security data entry, regulatory compliance analysis, information security tracking, physical security inspection support, security improvement recommendations, facility safety checks, annual security training scheduling and tracking, and key control assistance.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Security Activities Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Key Control Contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

Key Control: No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys to the COR.

Lock Combinations: Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Key Control Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Program Management

The contractor shall support a wide range of tasks in support of Program Management.

Program Management: General: Provide, plan, direct, integrate and control the cost, schedule, and performance, administrative and managerial resources allocated to meet the PWS requirements.

Point of Contact: Designate a single primary POC between the Government and contractor personnel assigned to support the PWS and a single point of contact between the Government and contractor personnel at each manned location (determined by the contractor's analysis of manpower requirements) to support the contract.

Effort and Timekeeping Management: Assign work effort and maintain proper and accurate timekeeping records of personnel assigned to work on the requirements of this contract.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Program Management Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Policy and Procedure Development and Review Support The contractor shall perform tasks identified for Policy and Procedure Development and Review Support.

Policy and Procedure Development and Review Support: The minimum types of policy and procedural products supported by the processes of this subtask are; Standard Operating Procedures SOPs, Policy MOAs and MOUs POIs, RFIs, Capabilities Development and Production Documents, Resource Management assessments, Safety Office guidance and directives, Operability Assessments, Vulnerability and Threat Statements, Risk Management products, IT instruction and guidance, and general Army regulatory guidance.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Policy and Procedure Development and Review Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Program Management Plan Development and Review Support The contractor shall perform tasks identified for Program Management Plan Development and Review Support.

Program Management Support: RAs will have differing PM Plans and products targeting the varying objectives of the programs specific to each RA. While not all-inclusive, minimum anticipated types of RA-specific programs supported by the assistance duties, processes, and products of this subtask are; ARIMs, PERSEC, Registrar Management, Training Administration and Management, Writing Program Administration and Management, Property Management, Information Assurance, Cybersecurity, Network Management, Configuration Management, Manpower Assessment, SOH, Credentialing, Resource Management, Lifecycle Planning, Acquisition Support, Quality Control, and Project Management support.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Program Management Plan Development and Review Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Program Reviews, Reporting, & Documentation Support The contractor shall perform tasks identified for Program Reviews, reporting and documentation support.

General Duties: The processes and procedures associated with the Review, Reporting, and Documentation of Programs will differ across each RA depending upon the nature of the programs assigned. While not all-inclusive, a minimum description of anticipated support and assistance duties necessary to successfully satisfy the requirements of this subtask are; Coordination and scheduling of program-level conferences and meetings, IPT collaboration, comprehensive review and analysis of statistical data for reporting and resolution, audit preparation, action item tracking, preparation of Operational and Capabilities documents, Test and Evaluation Master Plan development, deficiency and findings documentation and brief preparation, and COA recommendations based upon statistical data.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Program Reviews, Reporting, & Documentation Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Contracts Management and Acquisition Support The contractor shall perform tasks identified for Contract Management and Acquisition Support.

Contract Management Support: A minimum description of anticipated support and assistance duties necessary to successfully satisfy the requirements of this subtask are; requirements identification and projection, requirement products development, cyclical requirements review, cost estimations and projections, acquisition file and document management, audit preparation, manpower and resource assessments, milestone reviews, spend plan tracking, cost/schedule/performance risk assessments and mitigation, acquisition strategy development, performance oversight, performance issue liaise and resolution, material/travel execution plans, comprehensive statistical analysis, as well as the production of a wide array of acquisition products relative to those duties and/or processes.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

What: Contracts Management and Acquisition Support

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Comprehensive Financial and Budget Analysis and Reporting Support The contractor shall perform tasks identified for comprehensive Financial and Budget Analysis and Reporting Support.

Budget and Finance Support: A minimum description of anticipated support and assistance duties necessary to successfully satisfy the requirements of this subtask are; financial and cost plan development, cost avoidance strategy development, cost-benefit and earned-value analyses, execution and obligation monitoring, commitment and unliquidated obligation tracking, financial and budget reconciliation, funds status reporting, spend plan analysis and tracking, invoice and billing inspections, travel and material cost tracking, as well as the production of a wide array of statistical reporting products relative to those duties and/or processes.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

What: Comprehensive Financial and Budget Analysis and Reporting Support

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Resource Management Support The contractor shall perform tasks identified for Resource Management Support.

Phase-Out Period Management: A minimum description of anticipated support and assistance duties necessary to successfully satisfy the requirements of this subtask are; travel and material requirement scheduling and tracking ODC tracking, RFR and other supply request form processing, supply chain analysis, logistics plan development, spend plan and spend execution deconfliction, estimate-to-actual expense reconciliation, travel/material/ODC report collection and processing, project cost/expense analysis and reporting, resource allocation and management assessments, as well as the production of a wide array of statistical reporting products relative to those duties and/or processes.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Resource Management Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Quality Control The contractor shall perform tasks identified for Quality Control.

Quality Control Duties: Shall develop and implement a QCP that establishes procedures for the identification, prevention, and ensuring non-recurrence of defective services. The adequacy of reports and documentation shall be the responsibility of the contractor.

Quality Control Support: shall provide assistance to the Government in the execution of processes and provision of products necessary to support the design, implementation, review, analysis, revision, amendment, and tracking of QC metrics for the programs under the management of the RAs to which they are assigned. While not all-inclusive, a minimum description of anticipated QC-related support and assistance duties necessary to successfully satisfy the requirements of this subtask are; process mapping, process control and inspection plan design, corrective and preventative action plan development, end-user satisfaction surveys, performance reporting analysis, student feedback review and analysis, AAR reporting assessments, internal and external QC comparative analysis, stakeholder feedback review, as well as the production of a wide array of reporting products relative to those duties.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Quality Control Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Process Improvement Support The contractor shall perform tasks identified for Process Improvement Support.

Process Improvement Support: A minimum description of anticipated support and assistance duties necessary to successfully satisfy the requirements of this subtask are; categorical information collection, workflow analysis, flowchart development, process mapping and documentation, process integration and systemic efficiency analysis, goal and objective assessments, comparative and corollary analysis, critical path and gap analysis, value-added and root-cause analysis, as well as the production of a wide array of reporting products relative to those duties.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Process Improvement Support Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation. Periodic inspection.

When: Daily.

Incentive:

Positive CPARS. Rating.

Disincentive:

Negative CPARS Rating.

Key Personnel The contractor shall perform tasks identified for Key Personnel.