Attachment_0001_--_PWS_--_01MAR2019.pdf

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PERFORMANCE WORK STATEMENT

ROCK ISLAND ARSENAL

MECHANICAL SERVICES CONTRACT

01 March 2019

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Table of Contents

Section Title Pages

1 GENERAL INFORMATION 3 - 41

2 DEFINITIONS, ACRONYMS AND ABBREVIATIONS 42 - 55

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES 56 - 58

4 CONTRACTOR FURNISHED PROPERTY AND SERVICES 59 - 61

5 SPECIFIC TASK REQUIREMENTS 62 - 83

6 TECHNICAL EXHIBITS 83 - 85

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SECTION ONE, GENERAL INFORMATION

Table of Contents

1.0 General Information

1.1 Installation Background and Mission

1.2 Scope

1.3 Hours of Operation

1.3.1 Federal Holidays

1.4 Performance Work Statement Information

1.4.1 Applicable Laws and Regulations

1.4.2 Technical Exhibits

1.4.3 Contract Data Requirements

2.0 Description of Services

2.1 HVAC Scope

2.2 Chiller Scope

2.3 Boiler Scope

2.4 Preventive Maintenance

2.5 DDC Operations

2.6 Water Treatment Consultant

2.7 Predictive Maintenance

2.8 Database Maintenance

2.8.1 Mechanical Equipment

2.8.1.1 Equipment Addition

2.8.2 Predictive Preventive Maintenance

2.9 Historical Data

3.0 Contract Administration

3.1 Contracting Officer’s Representative

3.2 Meeting Requirements

3.2.1 Attendance at Government Meetings

4.0 Contractor Personnel, Planning and Management of Work

4.1 Experience, Qualifications, and Work Performance Classifications

4.1.1 Contract Supervision

4.1.2 Administrative

4.1.3 Estimating

4.1.4 Data Collection

4.1.5 Data Analysis

4.1.6 Water Treatment Operators

4.1.7 HVAC Technicians

4.2 Standards of Conduct and Appearance

4.3 Employment of Military or Government Personnel

4.4 Installation Access and Force Protection Requirements

4.4.1 AT Level I Training

4.4.2 Access and General Protection/Security Policy and Procedures

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4.4.3 Contractors Requiring Common Access Card (CAC)

4.4.4 Contractors Requiring Access to the Installation without a CAC

4.4.5 iWATCH Training

4.4.6 OPSEC Training

4.4.7 Information Assurance (IA)/Information Technology (IT) Training

4.4.8 RIA specific provisions for Force Protection

4.4.8.1 Non-Disclosure Agreement

4.4.8.2 Face to Face Training

4.4.8.3 Escorting Requirements

4.4.8.4 Building Stand-Off

4.5 Contractor Identification

4.5.1 Contractor Government Identification

4.5.2 Contractor Vehicles

4.5.3 Contractor Identification Accountability

4.5.4 Contractor Personnel Roster

4.6 Training

4.6.1 Government Training

4.6.2 Regulatory Hazardous Materials/Hazardous Waste Training

4.6.3 New Equipment Operation

4.6.4 Water Treatment

4.7 Contractor Safety Program

4.8 Emergency Services

4.9 Emergency Operations

4.10 Interference with Government Work

5.0 Contractor Performance Evaluation

5.1 Quality Control Program (QCP)

5.2 Quality Assurance

5.3 Contract Discrepancy Reports

6.0 Maintenance Orders and Procedures

6.1 General Performance Standards

6.1.1 Task preparation

6.1.2 Work Area

6.1.3 Work Site Clean Up

6.1.4 Housekeeping

6.1.5 Material Quality

6.1.6 Workmanship

6.1.7 Safety

6.1.8 Cost Effectiveness

6.1.9 Technical Library Update

6.1.10 Documentation

6.1.10.1 Maintenance Order Documentation

6.1.10.2 Time Keeping Documentation

6.2 Work Management System – GFEBS

6.3 Demand Maintenance Order Procedure

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6.3.1 PRIORITY #1 - Emergency

6.3.2 PRIORITY #2 – Urgent

6.3.3 PRIORITY #3 – Routine

6.4 Preventative Maintenance Orders (PMO)

7.0 Other Government Contractors

7.1 Disputes with Customers or Other Government Contractors

7.2 Reporting Discrepancies in Performance of Service Contracts

8.0 Contractor Plans and Programs

8.1 Contingency Plan

8.2 Property Control System Plan

8.3 Management Plan

8.4 Security Programs

8.4.1 Physical Security Program

8.4.2 National Industrial Security Program

8.5 Key Control Program

8.6 Quality Control Plan

8.6.1 Quality Control Plan Revisions

8.6.2 Quality Control Plan Requirement

8.6.3 Quality Control Files

8.6.4 Quality Control Reports

8.7 Phase-in/Phase-out Plans

8.7.1 Phase-in Plan

8.7.2 Phase-Out Plan

8.8 Environmental Protection Plan

8.9 Safety Program

8.10 Utilities Conservation Program

8.11 Preventative Maintenance Plans

8.12 Demand Maintenance Order/Project Work Order Plan

8.13 Work Administration Plan

8.14 Mechanical Equipment Database Operating Plan

9.0 Warranties

9.1 Warranties on Government-Furnished Property and Equipment

9.2 Warranty Claims

10.0 Facilities Management

10.1 Coordination of Worksite Inspections

10.2 Documentation

10.3 Data Rights

10.4 Physical Security

10.4.1 Access to Controlled Areas

10.4.2 Key and Lock Control

10.4.2.1 Lost Keys and Locks

10.4.2.2 Replacement of Keys and Locks

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11.0 Environmental Compliance and Environmental Protection

11.1 Refrigerant Operations

11.1.1 Refrigerant Tracking

11.1.2 Refrigerant Removal Certifications

11.2 Hazardous Material and Waste Management

11.2.1 Hazardous Materials/Hazardous Waste Spills

11.2.2 Hazardous Waste Disposal

11.2.3 Hazardous Materials Inventory

11.3 Asbestos

11.4 CFC Refrigerant Policy and Equipment Certifications

11.5 Ozone Depleting Contaminants (ODC) Containing Equipment

12.0 Army Management Information Systems

12.1 Automated Information Systems Security

12.2 Data Processing

12.3 Provided Systems

12.4 Access to Government Information Systems

13.0 Document Administration

13.1 Document Files

13.2 Records, Reports and Submittals

13.2.1 Accuracy of Submissions

13.2.2 Collection of Workload Data

13.2.3 Software

13.2.3.1 Access to Data and Information

13.2.4 Programmed Requirements

14.0 Contractor Manpower Reporting (CMRA)

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1.0 General Information

This is a non-personal services contract to provide mechanical services for the U.S.

Army Garrison (USAG) Rock Island Arsenal (RIA), Rock Island, Illinois. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

The Contractor shall provide all personnel, equipment, supplies, tools, materials, supervision, and other items necessary to perform Mechanical Services as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards of all requirements listed in this Contract.

This Contract shall be a Firm-Fixed Price (FFP) and Time & Materials (T&M) hybrid effort. Operations and Maintenance activities include Preventative Maintenance Orders (PMOs), Project Work Order (PWO) and Demand Maintenance Order (DMO). Historical information will be provided for PWOs and DMOs. The Government reserves the right to modify the quantities due to budgetary adjustments, mission requirements, regulatory changes, or other factors. All quantity modifications to FFP efforts will be enacted by formal contract modification, unless otherwise noted in the PWS.

The period of performance shall be one (1) six month base period, four subsequent 12 month option periods, one six month option period, and one subsequent six month option period. Also included is an option for a six month extension option, in the event that Federal Acquisition Regulation (FAR) 52.217-8, Option to Extend Services, is exercised during option period five.

Period of Performance Start Date End Date Months Base Period 1 August 2019 31 January 2020 6 Option Period One 01 February 2020 31 January 2021 12 Option Period Two 01 February 2021 31 January 2022 12 Option Period Three 01 February 2022 31 January 2023 12 Option Period Four 01 February 2023 31 January 2024 12 Option Period Five 01 February 2024 31 July 2024 6 Extension Option 01 August 2024 31 January 2025 6

1.1 Installation Background and Mission

The RIA was established by an Act of Congress in 1862 at Rock Island, Illinois, on an island in the Mississippi River. The installation encompasses approximately 946 acres and serves as the Headquarter location for various Army agencies, including First US Army, Army Sustainment Command, Joint Munitions Command, and the Joint Technology and Manufacturing Center. There are approximately 6,500 employees on the installation, including 5,100 civilians and 500 military service members, with the remainder being Contractors and reserve component military service members. There are approximately 85 military families living in military housing on the installation. The

- 8 -entire installation is on the National Historic Register, and all the Limestone/Sandstone buildings on the installation are separately listed as a National Historic Landmark District. The National Historic Landmark District includes, but is not limited to, administrative buildings, storage buildings and Family Housing structures.

The USAG-RIA is a field operating activity under the command jurisdiction of the Installation Management Command. The USAG-RIA’s mission is to provide quality facilities and excellent base operations support and services to approximately 70 Federal and commercial tenants in the areas of law enforcement, crime prevention, security management, fire, safety, facilities engineering, Army-family housing, maintenance of buildings and roads, and transportation. The USAG-RIA maintains common resources, as well as community amenities and necessary services for morale, welfare, and recreation. A high quality of living and working environment is maintained to ensure opportunities to excel for all civilian employees, war fighters, and family members on the installation.

1.2 Scope

Work includes Heating, Ventilation, and Air Conditioning (HVAC) systems for approximately 100 buildings on RIA. The Contractor shall provide all labor, equipment, and materials to perform operations, predictive maintenance, preventive maintenance, repairs, alterations, and minor construction to real property facilities and installed equipment as listed in, but not limited to, Technical Exhibit (TE) 2.0 The Contractor shall perform HVAC tasks IAW ASHRAE (American Society of Heating, Refrigeration, and Air-Conditioning Engineers), AHRI (Air Conditioning, Heating, and Refrigeration Institute), ASME (American Society of Mechanical Engineers), NEBB (National Environmental Balancing Bureau), and the latest Federal, State and city codes, or as directed by the Contracting Officer Representative (COR). The Contractor shall provide a Quality Control Program (QCP) to assure customer satisfaction, quality of work, response time, and completion time. The Contractor shall provide for appropriate unscheduled responses to DMOs and PWOs from the Work Reception Desk.

1.3 Hours of Operation

The Contractor is responsible for conducting business between the hours of 0700 and 1600, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. These hours are referred to as duty or business hours throughout the Contract. The Contractor must maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

The Contractor is required to be prepared to respond outside of the hours listed above, as identified in specific tasks within the PWS and/or for any emergency situation as directed by the Contracting Officer (KO) and COR. The Contractor shall provide methods for contact in the event of an emergency or an afterhours requirement.

Emergencies, natural disasters and other unforeseen events may occur at any time

- 9 -during the life of the Contract and may require additional Contractor support. If required and outside FFP scope, this support will be funded with DMOs or PWOs.

The General Manager or designated alternate shall respond to emergency meeting requests in person within 30 minutes during normal duty hours, or within one hour for afterhours emergencies as requested by the KO/COR.

The Contractor shall have sufficient personnel available 24 hours a day, 7 days a week to respond to afterhours emergencies or scope requirements and sustain operations as directed by the KO/COR. Some events may require sustained continuous effort for specific services until complete.

1.3.1 Federal Holidays

If a holiday falls on Saturday, the preceding Friday is a holiday. If a holiday falls on Sunday, the following Monday is a holiday. Contractors will observe the holidays set forth by their company. Any holiday conflicting with Government requirements will be coordinated through the KO/COR. The Federal Government observes the following holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.4 Performance Work Statement Information

1.4.1 Applicable Laws and Regulations

The Contractor shall comply with all applicable Local, State, and Federal Rules, Laws, and Regulations.

1.4.2 Technical Exhibits

Technical Exhibits (TE) are used to provide supplementary information and are in the form of tables, graphs, maps, or photos.

1.4.3 Contract Data Requirements

The Contractor shall compile historical data, prepare required reports and submit information as specified in the provisions of this Contract. Data, forms and reports shall be submitted in accordance with (IAW) the requirements specified for each task defined in Section Five (Specific Task Requirements). All logs, reports, and schedules shall be submitted to the KO/COR in electronic format and shall reside on a Government server.

The KO/COR will provide the location on the Government server for use and access rights to appropriate Contractor personnel after award of the Contract.

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2.0 Description of Services

2.1 HVAC Scope

HVAC Mechanical work includes the operation, installation, modification, repair, overhaul, maintenance, and servicing of a wide range of HVAC systems, including, but not limited to: Rotary Screw Chillers, Centrifugal Chillers, Scroll Chillers, Split system chillers, chiller barrels, cold room equipment, multi-stage, direct expansion refrigeration systems, freezers, condensing units, condensers, cooling towers, dehumidifiers, compressed air systems, air-conditioning units and systems, heat pumps, low pressure and high pressure steam systems, condensate pumps, condensate return systems, circulating pumps, heat exchangers, boilers, water treatment operation, system pumps, air handling units, exhaust fans, steam regulators, steam traps, and other related equipment. All work shall conform to the manufacturer’s manual specifications or widely-held and followed industry standards or practices.

2.2 Chiller Scope

Chiller operation includes support in the start-up, operation, and seasonal (off and on season) preventive maintenance for the comfort air conditioning chillers, mission-essential chillers (Year Round Cooling Loop), cooling towers, water treatment, associated piping, filtration, and chilled water pumping systems, to include continuous monitoring of the chilled water condition and changing of filter bags in side stream filters on these chilled water piping and pumping systems. This operation further includes manipulating, trending, tracking, and adjusting chiller performance through the DDC (Direct Digital Controls) systems of RIA using the following programs: Tracer Summit Chiller Plant Manager, enteliWEB (Delta Controls), and Johnson Controls. All work shall conform to the manufacturer’s manual specifications or widely-held and followed industry standards or practices.

2.3 Boiler Scope

Boiler operation and maintenance includes the start-up, operations, and seasonal preventive maintenance for the hot-water and steam boilers, boiler and secondary pumps, and all ancillary equipment. This operation further includes manipulating, trending, tracking, and adjusting boiler system performance through the DDC systems of RIA using the following programs: Honeywell Open Studio, Johnson Controls, and enteliWEB. Operation includes keeping and submitting required logs, correction of improper working conditions, and making minor adjustments to the plant and equipment. Water treatment is also an integral part of boiler operations to ensure the water chemistry maintains the specific requirements of boiler manufacturer, specific system test results, or recommendations of the water treatment consultant.

2.4 Preventative Maintenance (PM)

In the context of this Contract, PM is defined as care and servicing by personnel for the purpose of maintaining mechanical systems and ancillary equipment in satisfactory operating condition by providing for systematic inspection, detection, and correction of developing failures before they occur or develop into major defects in the fixed-price portion of this Contract. Examples of PM include, but are not limited to, the following

- 11 -tasks: replace of air filters, lubrication of motors and bearings, inspection, calibration, and verification of system component operation, alignment and replacement of belts and sheaves, cleaning of condenser coils, condensate pans, etc.

2.5. DDC Operations

DDC operations include the installation, alteration, troubleshooting, maintenance, repair, and operation of a variety of commercial heating and air conditioning systems, to include sophisticated pneumatics and electronic and electric controls, as well as the application of DDC to existing or newly constructed HVAC systems, such as boilers and associated pumps, terminal fan coils, heat pumps, unit ventilators, 100% outside air systems, single zone, return air, multi-zone, mixing box, reheat, and variable air volume systems. These operations require proficiency in the use and application of PCs, servers, laptop computers, interface devices, communication devices, local area network control devices, microprocessors, building controllers, and similar devices.

These devices are used to monitor, program, create or alter graphics screens and trend data, and to modify, schedule, reset, and analyze problems for a variety of input and output signals programmed to control and operate HVAC/Chiller systems. DDC operations include adapting practices to new technology changes, understanding and interfacing with Information Technology personnel, and applying blueprints, schematics, engineering drawings, manufacturers' and engineering designs' specifications, and program architecture to the programming requirements of the controllers on RIA. DDC Operators will require all of the necessary skills above and experience in at least 2 of the following BAS manufacturers’ systems: Johnson Controls, Delta, Honeywell, Trane, Andover and Automated Logic.

2.6 Water Treatment Consultant

The Contractor shall provide the services of an independent water treatment consultant.

The consultant shall be a chemist trained in water treatment for steam boilers, hot water boilers, cooling towers, and chillers. The consultant shall be directly employed as a full time representative of a chemical treatment supplier and not the bidding Contractor.

The consultant shall provide evidence of knowledge in steam and hot water treatment programs and the industrial water treatment industry. The consultant shall be capable of training, reviewing, and supervising the work of the water treatment program. The consultant shall be capable of performing field tests and titrations, and providing immediate recommendations to the operative for observed problems.

2.7 Predictive Maintenance

Predictive preventive maintenance monitors vibration signatures on operating equipment utilizing software and analysis programs and looking for machinery vibration, unbalance, misalignment, eccentricities, bearing failure, mechanical looseness, drive belt vibration, gear problems, electrical faults, rubbing, and resonance. Included in this work is the adjusting, greasing, re-aligning, dial indicating, eliminating looseness, balancing, re-balancing, visual inspections, etc. of equipment, with the intention of reducing the measured vibration signal to acceptable levels. For equipment in proper operating order, a baseline vibration signature is established at the beginning of the overall contract period and used for comparison and analysis purpose for subsequent

- 12 -vibration measurements.

2.8 Database Maintenance

2.8.1 Mechanical Equipment

The equipment database uses MS Access to store information on all RIA mechanical equipment. TE 2.0, RIA Mechanical Equipment Master List, is the main database for this Contract and shall be used by the Contractor as a basis for bidding costs, PM scheduling and work, and unscheduled work. If inconsistencies are found with other equipment technical exhibits in the Contract, TE 2.0 will be the overriding equipment technical exhibit. The HVAC Contractor will have input capabilities to the database with administrative rights and shall be responsible for correcting database inconsistencies pertaining to equipment and components serviced under this Contract; adding new equipment data plate nomenclature; serving as database administrator; and ensuring data integrity and any required database maintenance.

2.8.1.1 Equipment Addition

The Contractor is to add or remove equipment to the database for reasons including, but not limited to, the following: 1) Data sheets provided to them by the COR for mechanical equipment installed on RIA by means of other Contractors or entities; and

2) undocumented equipment discovered while executing work under this Contract. The Contractor shall use TE 2.2, Mechanical Database Input Form, as the source document to determine what information is required for collection and subsequent entry into the database.

2.8.2 Predictive Preventive Maintenance

This database (used for tracking predictive preventive maintenance) shall be administered by the Contractor. The database is the property of the Government and shall reside on the Government share drive. This database information will summarize all data collected on RIA HVAC/Chiller equipment and must reflect the most current information possible at all times. The Contractor shall develop the procedures, forms, and methodologies to run, maintain, track and facilitate a robust predictive preventive maintenance program. The document shall be of the Contractor’s choosing, but subject to the COR’s approval.

2.9 Historical Workload Data

Workload will fluctuate during the course of this Contract. Historical workload data for DMOs and PWOs is listed in TE 5.0. This data is drawn from the GFEBS.

3.0 Contract Administration

The KO has authority to administer the Contract and approve any changes to the Contract. The KO will appoint representatives to assist in Contract administration, including a COR and alternate COR (ACOR)

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Any work performed outside of the terms of this Contract or its subsequent modifications, and without the prior authorization of the KO, will be performed at the sole risk of the Contractor and may not be reimbursed.

3.1 Contracting Officer’s Representative

The COR monitors all technical aspects of the Contract and assists the KO in contract administration. The COR performs the following functions: Ensure the Contractor performs the technical requirements of the contract; perform necessary inspections in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the Contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor the Contractor's performance and notify both the KO and the Contractor of any deficiencies; and provide site entry for Contractor personnel.

3.2 Meeting Requirements

The Contractor agrees to attend any meeting convened by the KO/COR to review the Contractor's performance. At these meetings, the KO/COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.

3.2.1 Attendance at Government Meetings

The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services included in this Contract, and as required by the Government to provide effective communication and necessary information. The Contractor shall participate in meetings with RIA customers; Federal, State, and local agencies and their representatives; and other Contractors, as required by the Government. These meetings may include both on-site and off-site meetings. Any costs incurred for meetings, conferences, or briefings, as specified in this Contract, shall be included in overhead and will not be separately reimbursed. The Contractor shall bring appropriate personnel relating to the meeting’s content, including Contractor managerial, supervisory and other knowledgeable personnel, as required.

4.0 Contractor Personnel, Planning and Management of Work

*All positions listed within this section are considered key personnel.*

For the purpose of this Contract, “Contractor Personnel” applies to all personnel employed by the Contractor, subcontracted personnel and any other personnel acting on behalf of the Contractor. The Contractor shall provide all necessary personnel to maintain performance standards and accomplish Contract work within specified time frames. The Contractor shall ensure that sufficient personnel are fully trained, certified and/or licensed IAW the requirements specified in the Contract prior to the start of work.

The Contractor shall maintain a sufficient workforce throughout the execution of the Contract. Some work may require journeyman level experience, as specified in Section Five, Specific Task Requirements. A non-journeyman level technician may perform the

- 14 -work under the supervision of an individual with the required credentials, and all such work shall be certified as correct by the supervising personnel. The Contractor shall identify in the Proposal any areas of work where non-journeyman technicians are to be used or the Contractor shall submit to the KO/COR for approval any plans to change from journeyman level experience to non-journeyman personnel during the execution of the Contract. All Contractor personnel shall be legal residents of the United States. All Contractor employees shall obey security regulations and traffic signs posted on RIA.

English shall be used for all correspondence and reporting. The Contractor shall not employ personnel who cannot meet access requirements of the installation or standards of conduct listed in paragraph 4.2 below.

4.1 Experience, Qualifications, and Work Performance Classifications Experience and qualifications of Contractor’s employees, subcontractors, and personnel must be relevant. To be considered relevant, experience and qualifications must be pertinent to plants/systems/equipment similar in type, size, and capacity to the equipment covered under this Contract.

4.1.1 Contract Supervision

The Contractor shall provide a General Manager, who shall be responsible for the performance of the work and act as the central point of contact with the Government.

The name of this person and an alternate, who shall act for the Contractor when the manager is absent or when work is being performed at hours other than normal duty hours, shall be designated in writing to the KO/COR. The General Manager shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract. The General Manager or alternate shall be present on-site and available during hours of operation. The General Manager and alternate shall have a minimum of two (2) years’ experience in a similar position at an installation or facility of similar size, scope and complexity.

4.1.2 Administrative

The Contractor shall provide administrative capabilities, to include the use of Microsoft Office products, the entry of invoices into Wide Area Work Flow (WAWF), the management of work reception requirements, and the flexibility to learn additional software programs as the Army mandates their use. The Contractor shall provide personnel with a minimum of 2 years’ experience managing and operating a Microsoft Access database.

4.1.3 Estimating

The Contractor shall provide the capability of journeymen-level estimating for government requested HVAC and Chiller installation, repair, and maintenance DMOs and PWOs.

4.1.4 Data Collection

The Contractor shall provide data collection in the performance of Predictive Preventive Maintenance of equipment covered under this Contract by a Category I Vibration Analyst, as certified by the Vibration Institute. This work shall include taking baseline

- 15 -vibration signatures, as needed, on newly installed equipment, altered equipment, and repaired equipment and, as required, based on special circumstances and follow-on measurements to track progression or regression of vibration signals.

4.1.5 Data Analysis

The Contractor shall provide data analysis by a Category III Vibration Analyst, as certified by the Vibration Institute, on collected data from such sources as compressors, fans, pumps, bearings, shafts, sheaves, belts, electric motors, and other equipment related to the HVAC/Chiller fields in the areas of vibration analysis. Data analysis includes the establishment of data collecting routes, the alarm leveling, and the parameters to be used on the various manufacturers’ equipment, creating reports on vibration data, making recommendations for operation, preventive maintenance, and repair, as needed, to establish and manage an effective HVAC predictive maintenance program.

4.1.6 Water Treatment Operators

Water treatment operation includes the capability of operating and maintaining equipment, including, but not limited to, the following: make-up water meters, chemical treatment pumps, conductivity controllers, bleed off valve assemblies, hot-water boilers, steam boilers and ancillary equipment related to boiler operation and distribution systems. This operation also includes the use of chemical and biological testing equipment and reagents, corrosion, scale, and biological inhibitor chemical treatments in the monitoring of the cooling water treatment programs, chemical cleaning, and applying, monitoring, and documenting the results of the open re-circulating and closed cooling water systems water treatment programs.

4.1.7 HVAC Technicians

All work shall be accomplished by HVAC technicians, unless otherwise specified in the PWS. Technicians must possess journeyman level qualifications as an HVAC technician and a minimum five (5) years' experience on at least four (4) of the following nine (9) functional responsibilities of the Contract:

Large volume heating, ventilation, and air conditioning systems Boilers and high volume hot-water heating systems Low and high-pressure steam systems Commercial refrigeration systems DDC and building automation systems of multiple vendors and their interfaces Various type of chiller (CenTraVac, screw, and scroll) Cooling towers Water treatment of boilers, hot water heating systems, chillers, and cooling towers Predictive PM or vibration analysis

4.2 Standards of Conduct and Appearance

All Contractor personnel on RIA shall obey all regulations in effect during the Contract

- 16 -period. The Contractor shall be responsible for maintaining satisfactory standards of employee competency and conduct, and for taking disciplinary actions against Contractor personnel, as necessary. The KO/COR will require the Contractor to remove from the job site any Contractor employee found under the influence of alcohol, drugs, or any other incapacitating agent during the tour of duty. The Contractor shall remove any personnel whose conduct or appearance debases or reflects discredit upon RIA or the Department of the Army. The Government reserves the right to require removal from the job site of any Contractor employee who endangers persons or property, whose continued employment is inconsistent with the interests of military security, or whose presence deters the accomplishment of work. In such cases, the KO will advise the Contractor of the reason for requesting an employee's removal, or withdrawing his or her authorization to enter the installation. Removal from the job site of a Contractor employee shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the specified tasks outlined herein. All Contractor personnel shall wear uniforms with the employee's name, the company's name, and/or logo conspicuously displayed.

4.3 Employment of Military or Government Personnel

Employment of off-duty military personnel or Government civilian personnel is generally permissible. The Contractor shall not hire off-duty COR or QAE personnel, nor any other person whose employment under the Contract would result in, or appear to result in, a conflict of interest. The Contractor is cautioned that off-duty active military personnel hired under this Contract may be subject to permanent change of station, change in duty hours, or deployment.

4.4 Installation Access and Force Protection Requirements

4.4.1 AT Level I Training

All Contractor and associated subcontractor personnel requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after the Contract start date, and annually thereafter.

The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR or KO within 30 calendar days after completion of training by all Contractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

4.4.2 Access and General Protection/Security Policy and Procedures All Contractor and associated subcontractor personnel shall provide all information required for background checks to meet installation access requirements to the Directorate of Emergency Services via the KO/COR. Contractor and subcontractor personnel must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this Contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

http://jko.jten.mil/

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All Contractor and associated subcontractor personnel must have prior approval by the KO/COR to begin the process for access to the installation. All Contractor and associated subcontractor personnel requesting access to Rock Island Arsenal will only enter through the Visitor Control Center (VCC) in the vicinity of the Moline Gate. All Contractor and associated subcontractor personnel will be required to present a United States National or State issued identification capable of being scanned for valid entry.

Contractor and associated subcontractor personnel will receive a visitor’s badge at the VCC or Moline Gate and length of access allowed will be shown on the badge. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge, Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor and associated subcontractor personnel and their vehicles, equipment, and packages are subject to inspection or search at entry/exit of the Rock Island Arsenal.

4.4.3 Contractors Requiring Common Access Card (CAC)

Contractor personnel will be issued a CAC only if their duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. Before CAC issuance, Contractor personnel require, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

4.4.4 Contractors Requiring Access to the Installation without a CAC Contractor and all associated subcontractor personnel shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) and applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by KO/COR).

4.4.5 iWATCH Training The Contractor and all associated subcontractors shall brief all personnel on the local iWATCH program (training standards provided by the requiring activity antiterrorism officer ((ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the KO/COR. This training shall be completed within 30 calendar days of Contract award and within 30 calendar days of new personnel commencing performance, with the results reported to the KO/COR NLT 30 calendar days after Contract award or new employment commencement.

4.4.6 OPSEC Training

This Contract requires OPSEC Training. Per AR 530-1 Operations Security, Contractor personnel must complete Level I OPSEC Awareness training annually. New personnel

- 18 -must be trained within 30 calendar days of their reporting for duty and annually thereafter. AT level I awareness training is available at the following website:

http://cdsetrain.dtic.mil/opsec/index.htm.

4.4.7 Cyber Awareness (Information Assurance (IA)/Information Technology (IT)) Training* *These provisions only apply to personnel requiring Government computer access.

All Contractor and associated subcontractor personnel must complete the DoD Cyber awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions. AT level I awareness training is available at the following website: https://ia.signal.army.mil/DoDIAA/.

Per DOD 8570.01-M and AR 25-2, Contractor personnel supporting IA/IT functions shall be appropriately certified upon Contract award. The baseline certification, as stipulated in DOD 8570.01-M, must be completed upon Contract award.

4.4.8 RIA specific provisions for Force Protection

4.4.8.1 Non-Disclosure Agreement

A non-disclosure agreement will be signed by all Contractor and subcontractor employees before report/Contract start date.

4.4.8.2 Face to Face Training

Except for Level I AT training, OPSEC training and Cyber awareness training, which is available online, all Training will be face to face, conducted on RIA. Any conflicts with training locations/ performance will be coordinated by the KO/COR.

4.4.8.3 Escorting Requirements

All Contractor and associated subcontractor personnel who are not in possession of the appropriate security clearance, will be escorted by the KO/COR or designated Government Representative in areas where they may be exposed to classified and/or sensitive materials. The Contractor will coordinate with the KO/COR and/or the facility security office for access to such areas when required.

4.4.8.4 Building Stand-Off

All occupied buildings on Rock Island Arsenal require a 40 feet stand-off by all vehicles and equipment except when actively working on the building or its appurtenances. At no time will unoccupied vehicles, equipment or tools/tool boxes be left unattended within 40 feet of installation buildings.

http://cdsetrain.dtic.mil/opsec/index.htm

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4.5 Contractor Identification

4.5.1 Contractor Government Identification

All Contractor and associated subcontractor personnel shall display their Government issued identification (CAC or Visitor’s Badge) upon their person at all times. The Contractor shall display the identification in a conspicuous place on the front of exterior clothing above the waist, except when health or safety reasons prohibit.

4.5.2 Contractor Vehicles

All Contractor vehicles used in the performance of this Contract shall be prominently marked with Contractor name. This information shall be displayed, at a minimum, on the driver and passenger doors in a clearly visible font size. Contractor vehicles shall be well maintained and not present a safety hazard to other motorists or an environmental hazard. The Contractor shall comply with the Installation Parking Policy.

4.5.3 Contractor Identification Accountability

The Contractor shall collect and return to the KO/COR any Government identification (CAC, electronic access card or visitor badge) of any individual Contractor personnel whose employment has ceased. The Contractor shall collect all Government identification upon expiration or termination of this Contract. The Contractor shall notify the KO/COR if this is not possible for any reason within 24 hours after expiration or termination.

4.5.4 Contractor Personnel Roster

The Contractor shall provide the KO/COR a roster of Contractor personnel employed under this Contract no later than 15 days prior to the Contract full performance start date. This roster shall show each employee’s name, last four digits of the social security number, date of birth, driver’s license and State of issue, current home address, and position title. The roster shall also include telephone numbers for key personnel and all supervisory personnel. This roster shall be used to start the installation access process and could delay access to the installation if submitted late. The Contractor will maintain this roster and submit changes, as required, to the KO/COR. The Contractor may maintain and submit a separate telephone number roster to the KO/COR.

4.6 Training

Contractor personnel shall be fully prepared for work on the Contract start date. The Contractor shall provide all necessary training to Contractor personnel required to maintain necessary certifications and licenses, as described in Section Five, Specific Task Requirements. The Government shall not reimburse the Contractor for any required certifications and licenses necessary to perform the Contract.

4.6.1 Government Training

The Government will provide Government required training. The Government shall not pay for travel or per diem expenses for Contractor personnel. Access to Government training can be arranged through the KO/COR.

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4.6.2 Regulatory Hazardous Materials/Hazardous Waste Training The Contractor shall ensure all personnel, who may come into contact with hazardous materials or waste, receive Hazardous Communication Training (HAZCOM) in accordance with (IAW) Occupational Safety and Health Administration (OSHA) guidance prior to start of work. All personnel who routinely handle hazardous materials or waste shall have Hazardous Waste Operator (HAZWOPER) spill response and awareness training to the qualified technician level IAW 40 CFR 264.16.

4.6.3 New Equipment Operation

The Contractor shall provide training for each operator for each new piece of equipment that is added to the Contract as an unscheduled work request for “New equipment training” per COR approval.

4.6.4 Water Treatment

The Contractor shall annually conduct water treatment training for their employees, subject to their training plan being approved by the COR for implementation.

4.7 Contractor Safety Program

The Contractor shall maintain a safety program to adhere to all safety requirements, as specified by the AR 385-10, Army Safety Program, OSHA, Federal and State laws. The Contractor shall report any serious safety incidents to the KO/COR immediately during or after duty hours. If the incident requires police, fire or emergency medical assistance, the Contractor shall first contact installation emergency services to respond.

The Contractor shall coordinate the investigation and findings of any incident with the RIA Safety Office. Serious safety incidents include those defined in AR 190-45, AR 385-10, DA Pamphlet 385-40 and OSHA guidance.

4.8 Emergency Services

The installation has police, fire and emergency medical response capability. These services can be reached by dialing “911” and identifying your location as RIA. These services will respond to all emergencies on the installation. This is municipal service provided without charge.

4.9 Emergency Operations

The Contractor shall coordinate with DPW (Department of Public Works) in preparation for and during emergency situations, such as inclement weather, flood, active shooter, fire or other emergency situations. The Contractor may be called upon to deliver a wide variety of services to the installation through an emergency DMO or PWO in support of emergency response. The Contractor shall be required to provide all normal services during an emergency response, unless otherwise directed by the KO; however, emergency response requirements will take precedence over normal DMO/PWO activities.

4.10 Interference with Government Work

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The Contractor shall ensure their operations have the minimum interference with Government work. The Contractor shall schedule operations, outages and service requirements to minimize interference, which may require after duty hours work. The Contractor shall coordinate any service requirements that shall interfere with Government work with the KO/COR not less than 15 calendar days before the scheduled outage for any outage lasting more than 20 minutes. In the event of an emergency outage during business hours, the Contractor shall notify the COR within 30 minutes, and then notify the occupants of affected buildings.

5.0 Contractor Performance Evaluation

5.1 Quality Control Program (QCP)

The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. Details on the QCP requirements are in paragraph 8.6, Quality Control Program

5.2 Quality Assurance

The Contractor shall comply with the Government’s quality assurance program, as defined in the Quality Assurance Surveillance Plan. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum Acceptable Quality Level(s) (AQL). The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition

5.3 Contract Discrepancy Reports (CDR)

If any aspect of performance is not in conformance with the requirements of this Contract, the Government will have the right to issue a CDR. Upon issuance of a CDR by the COR, the Contractor Supervisor shall immediately sign a copy and return it to the COR, who will forward it to the KO for signature. The Contractor shall explain, in writing, within 5 business days why performance was not in conformance with the requirement of this Contract, how performance will be returned to conformance, and how recurrence of the problem will be prevented in the future.

6.0 Maintenance Orders and Procedures

6.1 General Performance Standards

The specifications below serve to qualitatively describe the acceptable level of performance to be accomplished in this Contract. Specific Performance Standards are contained for each task listed in Section Five, Specific Task Requirements. The standards listed below pertain to all work performed under this Contract.

6.1.1 Task Preparation

The Contractor shall be responsible for all aspects of planning and preparation to accomplish work, to include access to facilities or location; coordination with occupants, tenants, building managers and affected personnel; tools, equipment, materials; tool and equipment cleaning, storage and maintenance; permissions and permits. Permits include, but are not limited to, Hot Work Permit for any open flame work, cutting, welding and soldering, and Dig Permit for all soil disturbing activities impacting soils six

- 22 -inches or more below the ground surface. The Contractor shall take into account all work and costs associated with receiving, planning and performing the assigned task, so that quality work will be accomplished, without excess cost, and with minimal impact on Federal personnel, to the extent possible.

6.1.2 Work Area

When the Contractor removes any components in order to gain access to systems or installed equipment to be repaired or maintained, the Contractor shall return the area to a condition comparable to the original construction after the work is completed. Any property damaged by the Contractor shall be repaired or replaced immediately at the Contractor’s expense. Work areas shall include areas of extreme heights where proper lift equipment will be required.

6.1.3 Work Site Clean Up

The Contractor shall remove and dispose from the work site at the end of each day, and on completion of the task, all dirt, trash, hazardous waste, scrap, debris and by-products resulting from the work performed. The Contractor shall return usable material to shop stock or a material storage area for reuse.

6.1.4 Housekeeping

The Contractor shall keep Government furnished spaces, including shop and storage areas, free of dirt and debris, and shall keep work and storage areas clear of snow and ice. The Contractor shall sweep and remove dirt and debris from shop, shop stock areas, and work areas, and empty trash containers when full, not less than weekly.

6.1.5 Material Quality

The Contractor shall provide new components that match or exceed existing components, both in manufacture and quality. All materials shall match size, shape, style, color, texture and finish. If they cannot be matched due to material or product availability, then any substitutes must be approved in advance by the KO/COR.

6.1.6 Workmanship

The Contractor shall perform and complete tasks in a neat and workmanlike manner consistent with standard construction practices. The end product shall have a professional appearance, be consistent with Industry Standards, ensure safe and functional capability, and preserve the Government’s investment.