Attachment_0032_-_Technical_Exhibit_H.1_-_PRS_&_AQL_-_Rev1.docx
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- Attached to
- Logistics Civil Augmentation Program (LOGCAP) V Federal contract opportunity
- Solicitation number
- W52P1J-16-R-0001
About this file
This document provides details regarding a Logistics Civil Augmentation Program (LOGCAP) V solicitation. The U.S. Army Contracting Command-Rock Island intends to issue a Request for Proposal on or about November 6, 2017 for global logistical support services to the U.S. Military worldwide in support of Northern Command, Southern Command, European Command, African Command, Central Command, and Pacific Command. Services will include setting the theater, supply operations, transportation, engineering, base camp services, and other logistics and sustainment support. The Army will award a minimum of four and up to six Indefinite Delivery, Indefinite Quantity contracts for an initial five-year period with options to extend for up to five additional one-year periods. A setting the theater task order for each combatant command will be awarded for a base year plus nine option years. Current known requirements will be awarded as initial task orders for a base year plus four option years. The estimated maximum value is $82 billion over 10 years. Proposals will be evaluated on a best value tradeoff basis.
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LOGCAP TECHNICAL EXHIBIT H.1
Performance Requirements Summary (PRS) and Acceptable Quality Level (AQL)
| Task/Requirement |
| Standard (STD) |
| Acceptable Quality Level (AQL) |
SECTION I
01.00 LOGCAP Concept of Operations
NA
01.01 LOGCAP Program Objectives
NA
SECTION II
02.00 Management and Planning *This standard applies to all paragraphs in Section II:
STD: IAW AR 380–5, the contractor shall create, mark, handle, store, and destroy the documents based on the appropriate security classification using the appropriate information system as required by the classification of the material.
AQL: The contractor will comply with AR 380-5 100% of the time.
02.01 Setting the Theater – Pre-Activation Planning
| STD: The contractor shall provide a senior planner that will align with and support specific headquarters as identified in the technical exhibit H.2 for this paragraph. The contractor senior planner shall have the following qualifications: | |
| • | Will possess a top secret clearance |
| • | Knowledgeable of Army logistics at the tactical, operational, and strategic levels and operational contract support |
| • | Writing that is free from errors and won’t be misinterpreted |
| • | Verbal communication skills capable of developing a rapport with peers and senior leaders, with ability to adjust their communication style appropriate to the audience. |
| • | Ability to listen and understand supported unit requirements |
| • | Knowledge and experience with the Military Decision Making Process |
| • | Experience as a planner at the operational command level (Corps/Army), and optimally have recent experience within the GCC/ASCC area of responsibility. |
| AQL: Compliance with security clearance requirements and knowledge and experience (100%). Written products free from spelling and grammar errors with no rework required (at least 95% of the time). Personal and communication skills with peers and senior leaders are professional and result in no complaints to the COR regarding planners’ workplace interpersonal skills. |
02.01.01 Theater Analysis
STD: The contractor shall complete and submit this data in a ‘flat file’ format as detailed in CDRL P-02.
AQL: Country/Region Books are prepared in the format requested (100% of the time), be accurate and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).
STD: The Contractor shall formally present Country/Region Books to the government twice annually, at six month intervals, during Performance Management Reviews, or as scheduled by the contracting officer. The Contractor shall demonstrate their progress at the first six month interval and present completed country books at the end of the second six month review period. The country or region books submitted to the government will become government property, and may be shared with other government activities and contractors as required.
Deliverable:
CDRL P-02 Country Region Book Data Files
CDRL P-01 PMR
AQL: Contractor presents at a minimum, one complete first draft Country/Region Book after six months, and one completed Country/Region Book after one year. (100% of the time).
02.01.02 Develop Concept of Support
| STD: The Contractor shall develop a concept of support which will include a high level rough order of magnitude (ROM) and technical execution concept plan. The ROM supporting the concept of support is not associated with PWS paragraph ‘02.01.04 Project Planning/Estimates’, which is focused on emerging requirements. Each concept of support will include a description of the capability in context of a ‘sustainment force module’ which defines functional capability and capacity, number of personnel, resources required to execute the plan, and how the personnel and equipment will flow into and close on the theater in order to reach FOC. The contractor shall complete and submit concepts of support following either the general format in US Army Field Manual 6-0, Annex F (SUSTAINMENT) Format and Instructions, or in a special format identified by the AFSB LOGCAP planner and coordinated through the appropriate contracting authority. |
| AQL: Concepts of support shall be prepared in the format requested (100% of the time), be technically sound and executable (100% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time). |
STD: The Contractor shall formally present the concepts of support to the government twice annually at six month intervals during Performance Management Reviews, or as scheduled by the contracting officer. The information submitted to and accepted by the government is government property.
CDRL P-03 Concepts of Support
CDRL P-01 PMR
AQL: Concepts of support are completed to a level that is ready for presentation and government review and analysis within the required timeframe at least 95% of the time.
02.01.03 Exercise Support STD: Following each exercise in which the Contractor participated, the Contractor shall provide an Trip report, with lessons learned, to the ACO and AFSB LOGCAP planner summarizing the following: Review what was supposed to happen, establish what happened, determine what was right or wrong with what happened, and determine how to perform the task differently next time (Reference FM 7-0, Appendix D).
Deliverable:
CDRL E-03 Trip Report AQL: Trip Reports shall be prepared in the format requested (100% of the time), be accurate and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).
02.01.04 Project Planning/Estimates STD: The Contractor shall not perform any project planning services that might create an organizational conflict of interest (OCI) as defined by FAR 9.5 unless such OCI has been mitigated to the satisfaction of the contracting officer.
AQL: 100% OCI mitigation
STD: The Contractor shall provide the project planning packages addressed to the contracting officer containing project estimates and risk assessments to the government within 30 days of completion of the planning and staff analysis, or within the government directed suspense (whichever is shorter), and recurring papers on the results of planning, site surveys, and recommendations quarterly thereafter. The information submitted to the government is government property.
CDRL P-01 PMR
AQL: Project planning packages are completed to a level that is ready for presentation and government review and analysis within the required timeframe at least 95% of the time.
02.02 Management Planning – Post-Activation Planning
NA
02.02.01 Program Management Office
NA
02.02.01.01 Project Planning
| STD: When critical path tasks are adjusted or change that will impact the project schedule the contractor shall submit a revised project schedule to the appointed contracting officer within 24 hours of the contractor identifying the critical path impact. |
| AQL: Submit a revised project schedule within 24 hours at 95% of the time. |
STD: The contractor shall submit as a part of their project planning submission and planning documents a separate Bill of Material (BOM) list.
AQL: The BOM shall reflect all equipment, material, and supplies required to execute all requested services; to include quantities, item descriptions, associated PWS paragraph, and to the greatest extent possible federal supply system (FSS) identification code.
02.02.01.02 Procurement and Supply Management
NA
02.02.02 Contractor Support to Event Start
NA
02.02.03 Operational Support Office (OSO)
NA
02.02.04 Air Operations in Support of Contractors STD: The contractor shall at minimum comply with Federal Aviation Administration regulations and policies, as well as host nation/international regulations and policies if operating OCONUS, to include certifications and licenses.
AQL: 100% compliance
02.02.05 Contractor Health Service Support
NA
| 02.02.06. Non-military Individual Replacement Deployment Operations (N-m IRDOs). |
| STD: The CCDR or subordinate JFC shall provide specific deployment and theater admission requirements to the DoD Components for each applicable contingency operation. The contractor-run N-m IRDO will meet the same standards as an Army-run CONUS Replacement Center (CRC). The contractor shall process, equip, and train LOGCAP contractor personnel in accordance with HQDA G1 and G3/5/7 standards and Theater Specific Individual Requirements Training (TSIRT), and commence operations only after HQDA G–3/5/7 has certified the scope and quality of the pre-deployment process. If an N-m IRDO is closed for extended periods of time due to inactivity, the PCO, in coordination with LOGCAP PMO, will determine if re-certification is required prior to re-opening. |
| AQL: Only operate N-m IRDO following certification or re-certification; 100% of the time. |
| STD: The contractor will have the N-m IRDO prepared for a validation visit by HQDA G–3/5/7, U.S. Army Medical Command, U.S. Army Human Resources Command, and the LOGCAP PMO at least 30 days prior to start of operations. |
| AQL: During the validation visit the contractor shall ensure the following: all training instructors and support staff are present, or identified by name, and their credentials are available for evaluation by the validation team; programs of instructions are complete and presented in the final version; supporting training aids/materials are in place and fully functional; Individual Protective Equipment (IPE)/organizational clothing and individual equipment (OCIE) is available for issue; training and support facilities are ready for use for their intended purpose, meet governing standards, and are accessible for inspection/evaluation by the validation team. |
SECTION III
03.00 Engineering Services
NA
03.01 Planning for Engineering Support NOTE: The standards listed under paragraph 03.01. apply to all 03.01 sub-paragraphs The following standards apply to all sub-paragraphs under paragraph 03.01.
STD: The contractor shall perform in accordance with (IAW) UFC 2-100-01 and UFC 3-101-01.
AQL: 100% compliance with UFC.
STD: The contractor shall incorporate the use of https://mrsi.erdc.dren.mil/cos/ , or future website if updated, for standard design guides when applicable and determined appropriate by the Government IAW Technical Exhibit H.2.
AQL: Achieve at least 95% use of standard designs, unless directed by theater planners to use of non-standard designs.
STD: The contractor shall develop life cycle management plans which include cost benefit analysis for equipment supporting LOGCAP operations.
Life Cycle management Plans for equipment AQL: Life cycle management plans shall be prepared in the format requested (100% of the time), be accurate in equipment inventory and description and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).
STD: The contractor shall provide input to the USG for use in completing the DD Form 1391 “FY ____ Military Construction Project Data.”
AQL: DD Form 1391 input shall be prepared in the format requested (100% of the time), be accurate and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).
03.01.01 Power Generation and Distribution Planning STD: To the extent feasible, contractor acquired systems should be interoperable with government provided systems and share common provisioning requirements. The contractor shall use best business practices, to include implementation of single fuel concept, use of military standard fuel when feasible, and limit generator sizes, makes and models (pure fleeting) to the extent feasible in order to reduce supply chain impact and reduce life-cycle maintenance costs.
AQL: Systems provided by the contractor are at least 90% interoperable with government provided systems and share common provisioning requirements, when achievable, considering the existing baseline theater/ government provided equipment/systems fleet already in place.
03.01.02 Operational Energy Initiatives STD: Develop an energy conservation plan IAW AR 420-1, para 22-12, a. The contractor shall establish an initial OE baseline within six months of task order award, and then develop alternative OE COAs and present them to the ASCC G4 through the LOGCAP PMO Planner for recurring review minimum annually.
CDRL L-04 Energy Conservation plan
AQL: Energy conservation plan shall be prepared in the format requested by theater engineers (100% of the time), be accurate in description and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).
03.01.03 Water Support Planning STD: Develop a water system design plan in accordance with considerations identified in TM 5-813-5, paragraph 1-3 (version Nov 86).
CDRL L-05 Water System Design Plan AQL: Plan is prepared in the format requested by theater engineers, is comprehensive, executable, and sustainable (100% of the time) and free from spelling and grammar errors with no rework required (at least 95% of the time).
03.02 Engineering
| *STD: The following Unified Facilities Codes apply to the contractor performing engineering efforts under all sub-paragraphs under paragraph 03.02: | |
| • | UFC 3-100 – Architecture and Interior Design |
| • | UFC 3-200 – Civil / Geotechnical / Landscape Architecture |
| • | UFC 3-300 – Structural and Seismic Design |
| • | UFC 3-400 – Mechanical |
| • | UFC 3-500 – Electrical |
| • | UFC 3-600 – Fire Protection |
| • | UFC 3-700 – Cost Engineering |
| • | UFC 3-800 – Environmental |
*STD: The following Unified Facilities Codes summarized below apply to the contractor performing engineering efforts associated with semi-permanent or enduring facilities. Where other criteria, statutory or regulatory requirements are referenced in the contract or the UFC, the more stringent requirement must be met. In the event of conflicting requirements, the Contractor will contact the contracting officer for adjudication through the authority having jurisdiction (AHJ).
| • | UFC 1-200-01 DoD Building Code (General Building Requirements) |
| • | UFC 1-200-02 High Performance and Sustainable Building Requirements |
*STD: The following Unified Facilities Codes summarized below apply to the contractor performing engineering efforts associated with initial or temporary non-permanent facilities that support military operations (where the government determines permanent construction is impracticable under prevailing operational conditions, and/or the need for the facility is transitory). Where other criteria, statutory or regulatory requirements are referenced in the contract, the more stringent requirement must be met. In the event of conflicting requirements, the Contractor will contact the contracting officer for adjudication through the authority having jurisdiction (AHJ). This criteria applies to the following: buildings; utility distribution and infrastructure; equipment that is primarily intended to provide occupants shelter from the elements in lieu of a building or structure.
| • | UFC 1-201-01 Non-Permanent DoD Facilities in Support of Military Operations |
| • | UFC 1-201-02 Assessment of Existing Facilities for Use in Military Operations |
| • | UFC 1-202-01 Host Nation Facilities in Support of Military Operations |
• UFC 3-201-01 Civil Engineering, with Change 1 AQL: 100% compliance with UFC or governing code, unless waivered by the contracting officer
03.02.01 Force Provider
STD: The contractor shall assemble, operate & maintain, and disassemble force provider modules IAW ATP 4-45 Force Provider Operations Ch. 4 & 5.
AQL: 100% compliance with ATP 4-45.
STD: The contractor shall return all force provider modules and ancillary equipment to TM 10/20 standards prior to placing components into storage.
AQL: Return all force provider modules and ancillary equipment to TM 10/20 standard (100% of the time), unless otherwise directed by the USG.
03.02.02 Base Expeditionary Airfield Resources (BEAR) STD: The contractor shall assemble, operate & maintain, and disassemble force provider modules IAW Air Force Handbook 10-222, VOLUME 2, 6 February 2012.
AQL: 100% compliance with Air Force Handbook 10-222.
STD: The contractor shall return all equipment serviceable maintenance standards prior to placing components into storage.
AQL: Return all force provider modules and ancillary equipment to serviceable maintenance standards (100% of the time), unless otherwise directed by the USG
03.02.03 Utilities
| NA |
| -- |
03.02.03.01 Power Generation Equipment Engineering STD: Contractor shall perform IAW the applicable UFC. The contractor will operate power production facilities in accordance with governing occupational safety and health regulations in order to prevent unsafe conditions or unnecessary risk to all personnel.
AQL: 100% compliance with governing occupational safety and health regulations.
STD: Contractor shall perform IAW Department of the Army Pamphlet 385–26, 1 February 2013.
AQL: 100% compliance with guidelines in Army Pamphlet 385–26.
03.02.03.02 Water Production Engineering STD: Contractor shall perform IAW AR 700–136.
AQL: 100% compliance with policy in AR 700–136
STD: Contractor shall perform IAW FM 3-34.469.
AQL: 100% compliance with operational instructions and procedures in FM 3-34.469
03.02.03.03 Water Purification Engineering *STD/AQL for paragraph 03.02 Engineering applies
03.02.03.04 Water Storage Engineering *STD/AQL for paragraph 03.02 Engineering applies
03.02.03.05 Water Distribution System Engineering *STD/AQL for paragraph 03.02 Engineering applies
03.02.03.06 Plumbing Engineering *STD/AQL for paragraph 03.02 Engineering applies
03.02.04 Human Waste Management *STD/AQL for paragraph 03.02 Engineering applies
03.02.04.01 Latrines Engineering *STD/AQL for paragraph 03.02 Engineering applies
03.02.04.02 Sewage and Sanitation System Engineering *STD/AQL for paragraph 03.02 Engineering applies
03.02.05 Infrastructure *STD/AQL for paragraph 03.02 Engineering applies
03.02.05.01 Retail Fuel Storage and Issue *STD/AQL for paragraph 03.02 Engineering applies
03.02.05.02 Bulk Fuel Storage STD: Contractor shall perform IAW the applicable UFC IAW paragraph 03.02.
For non-permanent bulk fuel operations the Contractor shall perform IAW ATP 4-43, paragraph 4.
AQL: 100% compliance with UFC or ATP 4-43
03.02.05.03 Petroleum Distribution Systems *STD/AQL for paragraph 03.02 Engineering applies
03.02.06 Horizontal Construction
*STD/AQL for paragraph 03.02 Engineering applies
03.02.06.01 Site Preparation *STD/AQL for paragraph 03.02 Engineering applies
03.02.06.02 Repair Roads, Railways, or Parking Lots *STD/AQL for paragraph 03.02 Engineering applies
STD: Contractor shall perform IAW UFC 4-860-01FA Railroad Design and Rehabilitation
AQL: 100% compliance with UFC 4-860-01FA Railroad Design and Rehabilitation
03.02.06.03 Drainage Systems *STD/AQL for paragraph 03.02 Engineering applies
03.02.06.04 Runways, Taxiways, Parking Aprons, Helicopter Pads *STD/AQL for paragraph 03.02 Engineering applies
03.02.06.05 Airfield Operational Support Areas (Horizontal) *STD/AQL for paragraph 03.02 Engineering applies
03.02.07 Force Protection Engineering
NA
03.02.07.01 Ditches and Berms *STD/AQL for paragraph 03.02 Engineering applies
03.02.07.02 Barriers *STD/AQL for paragraph 03.02 Engineering applies
03.02.07.03 Protection, Security, and Defense Structures *STD/AQL for paragraph 03.02 Engineering applies
03.02.07.04 Guard Force Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08 Vertical Construction *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.01 Life Support Areas and Billeting *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.02 Administrative Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.03 Food Service Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.04 Morale, Welfare, & Recreation (MWR) Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.05 Training Support Facilities *STD/AQL for paragraph 03.02 Engineering applies
STD: The contractor shall perform IAW DoDM 6055.09-M.
AQL: 100% compliance with DoDM 6055.09-M
03.02.08.06 Fitness Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.07 Nonhazardous Materiel Storage *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.08 Hazardous Materiel Storage *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.09 Hazardous Waste Storage *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.10 Waste Management Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.11 Motor Pool and Maintenance Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.12 Emergency Services Facilities
*STD/AQL for paragraph 03.02 Engineering applies
03.02.08.13 Aviation Support Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.14 Navigation Aids, Airfield Systems, and Airfield Lighting *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.15 Airfield Berms, Revetments *STD/AQL for paragraph 03.02 Engineering applies
03.02.08.16 Seaport Support Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.09 Soldier Support Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.09.01 Laundry Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.09.02 Chapel Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.09.03 Postal Facilities STD: Contractor shall perform IAW applicable United States Postal Services (USPS) policies and regulations.
AQL: 100% compliance applicable USPS policies and regulations.
03.02.09.04 Shower Facilities *STD/AQL for paragraph 03.02 Engineering applies
03.02.10 Other Construction *STD/AQL for paragraph 03.02 Engineering applies
03.02.11 Minor Construction including Facility Repair, Refurbishment, Repurposing, and Improvements *STD/AQL for paragraph 03.02 Engineering applies
03.02.11.01 Technical Inspections STD: Contractor shall perform technical inspections IAW the applicable UFC.
AQL: Contractor inspection checklists are based off of the applicable UFC or governing code 100% of the time.
STD: The contractor shall notify the ACO as soon as possible, but no later than 4 hours, of observing any circumstances, conditions, or situations that present a life, health, or safety threatening violation of code; including non-LOGCAP supported facilities that receive or shall receive power from the LOGCAP power generation and distribution service that was observed during the planning process. The contractor shall make ‘no-cost’ efforts to warn personnel of identified hazards (i.e. posting of paper signs, spray paint, encircle area with hazard plastic tape, etc.).
AQL: Notify the ACO of life, health, or safety threatening violation of code within 4 hours (at least 95% of the time) and complete no-cost efforts to warn personnel of identified hazards (at least 90% of the time).
STD: The contractor shall notify the ACO as soon as possible, but no later than 4 hours, of observing any circumstances, conditions, or situations that presents a life, health, or safety concern, including non-LOGCAP supported facilities that receive or shall receive water from the LOGCAP water sources. The contractor shall make ‘no-cost’ efforts to warn personnel of identified hazards (i.e. posting of paper signs, spray paint, encircle area with hazard plastic tape, etc.).
AQL: AQL: Notify the ACO of life, health, or safety threatening violation of code within 4 hours (at least 95% of the time) and complete no-cost efforts to warn personnel of identified hazards (at least 90% of the time).
03.02.11.02 Facility Repair
STD: The contractor shall perform repairs, refurbishments, and modernization IAW the applicable UFC or governing HN code.
AQL: 100% compliance with UFC or governing code
SECTION IV
04.00 Base Camp Services *The standards under paragraph 04.00 apply to all paragraphs in Section IV:
STD: The contractor shall perform all before, during, and after operations checks each time the equipment is operated or used IAW applicable TM–10, or manufacturer’s instruction or operating manuals.
AQL: Equipment operators complete and document before and after operations checks when required by Army maintenance regulations or policy at least 95% of the time.
STD: The contractor shall provide operators who are licensed and or certified to operate all equipment IAW applicable TM–10, or manufacturer’s instruction or operating manuals.
AQL: 100% of operators possess a valid license, and certificate, when required for the equipment they are operating.
STD: When provided by the US Government, the contractor shall provide qualified and trained operators with the functional office automation and English language skills required to operate DoD AIS(s).
AQL: Operators have the requisite English language skills and have completed formal training on AIS at least 90% of the time.
04.01 Shelter and Billeting STD: Contractor shall present its occupancy plan as coordinated with the base / camp mayor or equivalent authority.
Deliverable:
CDRL L-11 Occupancy Plan AQL: Contractor presents its occupancy plan in the format and per the schedule agreed upon with the base/camp mayor at least 95% of the time.
04.02 Utility Operations
NA
04.02.01 Environmental Control STD: The contractor shall maintain a temperature control in the range of 68-76°F and humidity control in the range of 20%-60% for authorized facilities, as adjusted based on command guidance, or as identified in H.2.
AQL: The contractor maintains temperature and humidity control in accordance with the standard or standard identified in H.2. at least 90% of the time.
04.02.02 Power/Electricity STD: The contractor shall provide uninterrupted electricity to meet load demands 24 hours per day, 365 days per year (366 days during leap year)
AQL: The contractor maintains uninterrupted electricity to facilities at least 95% of the time, and maintain uninterrupted electricity to medical, fire & emergency, and mortuary facilities 100% of the time.
STD: The contractor shall provide redundant power requirements to critical infrastructure using self-start technologies when directed by the USG to meet load demands 24 hours per day, 365 days per year (366 days during leap year).
AQL: The contractor maintains uninterrupted electricity to work facilities at least 95% of the time, and maintain uninterrupted electricity to medical, fire & emergency, and mortuary facilities 100% of the time.
STD: Provide trained operators for Army AIS tracking energy consumption (currently AEWRS).
AQL: Operators have completed formal training on AIS at least 90% of the time.
04.02.03 Emergency Backup Power Generation STD: Provide uninterrupted backup power generation to meet load demands during emergency.
AQL: The contractor maintains emergency back-up power generation systems that provides uninterrupted electricity to security systems, operations centers, SCIFs, medical, fire & emergency, and mortuary facilities 100% of the time.
04.03 Water and Ice Service STD: The contactor shall produce and maintain a WRMP IAW AR 420-1 and provide to the camp mayor or equivalent authority within 30 days of activation of the PWS paragraph, and annually thereafter.
CDRL L-12 Water Resource Management Plan (WRMP) AQL: The WMRP shall be prepared in the format requested by the camp mayor or equivalent authority (100% of the time), be accurate in description and technically sound (at least 95% of the time), meet submission timeline (at least 95% of the time) and be free from spelling and grammar errors with no rework required (at least 95% of the time).
04.03.01 Source and Produce Bulk Water.
STD: Contractor shall perform IAW TB Med 576 at fixed installations and TB Med 577 in field locations.
AQL: The contractor shall conduct sanitary surveys and follow sanitary procedures in TB Med 576 100% of the time. The contractor shall coordinate and follow Army preventive medicine procedures for recommending raw water sources for treatment and approving treated water for drinking and other activities 100% of the time.
STD: The contractor shall perform IAW UFC 3-230-01.
AQL: 100% compliance with UFC or governing code
STD: Provide uninterrupted potable water IAW TB MED 576 at fixed installations and TB MED 577 in field locations
AQL: The contractor shall will operate multi-process systems that will remove all contaminants and waterborne infectious microorganisms such as parasites, bacteria, and viruses and meet the standards in TB MED 576 and 577 100% of the time. The Contractor will present documentation for materials and equipment supporting potable production upon demand of the preventative medicine specialist at least 95% of the time.
STD: Provide uninterrupted non-potable water and meet the standards classes of non-potable water as identified in IAW TB MED 576 at fixed installations and TB MED 577 in field locations
AQL: The contractor shall meet minimum standards for classes of non-potable water and measure chlorine residuals 100% of the time, and create and maintain labeling of non-potable water storage tanks, taps, and spigots in accordance with TB MED 576 and 577 at least 95% of the time.
| 04.03.02. |
| NA – Paragraph currently not used. |
| 04.03.02. |
| NA – Paragraph currently not used. |
04.03.04 Ice Services STD: Contractor shall use Class I –potable water to produce all wet ice for food preparation that comes in contact with subsistence or drinking water and used for medical (non-feeding) IAW TB MED 576 at fixed installations and TB MED 577 in field locations. Water used to make ice for preserving blood needs to be free of any contaminants (sand, salts, etc.) so that it maintains the proper thermal properties to keep the blood at a temperature of 32°-50° Fahrenheit during shipment. Water used to make ice for heat injury treatment must be potable; use of other than potable water requires a risk assessment and permission from the Command/Theater Surgeon and the Commander. Non-potable water is acceptable for making wet ice in support of mortuary affairs collection point, theater mortuary affairs evacuation point, and mortuary affairs decontamination collection point.
AQL: The contractor produces wet ice using the correct class of water potable or non-potable water 100% of the time.
04.04 Textile Services Standards are in sub-paragraphs.
CDRL L-01 Certified Inventory of Evidence Report (Lost/Found Security Items, Laundry Service)
04.04.01 Full Service Laundry STD: Contractor shall not co-mingle medical with non-medical laundry IAW AR 210-130
AQL: 100% of the time
STD: Contractor shall use the appropriate water class IAW TB MED 576 at fixed installations and TB MED 577 in field locations.
AQL: 100% of the time
STD: All items shall be laundered in accordance with customer/manufacturer’s instructions.
AQL: At least 95% of the time
STD: Each item shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.
AQL: At least 95% of the time
STD: All items shall be thoroughly dried.
AQL: At least 95% of the time
STD: All items turned in for laundry will be completed in accordance with locally established turnaround times.
AQL: At least 90% of the time
STD: Finished products shall be protected from any contaminants that would require items to be re-cleaned.
AQL: 100% of the time
STD: Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.
AQL: At least 90% of the time
STD: The contractor shall comply with federal, state, local and Department of Health regulations, and the Center for Disease control (CDC) and the Healthcare Infection control Practices Advisory Committee (HICPAC) regulations.
AQL: 100% of the time
| STD: The contractor shall ensure blood-soaked OCIE, including body armor, is cleaned IAW U.S. Army Institute of Public Health and U.S. Army Public Health Command (USAPHC)/U.S. Army Center for Health Promotion and Preventive Medicine (USACHPPM) – Technical Guide 195A, Safety and Health Guidance for Mortuary Affairs Operations; Infectious Materials Handling. |
| AQL: 100% of the time |
STD: The Contractor shall separately process in designated machines all laundry soiled or contaminated with petroleum based products, or other hazardous materials.
AQL: At least 95% of the time
STD: The Contractor shall separately process all fire retardant clothing submitted for laundering.
AQL: At least 95% of the time
04.04.02 Medical Service Laundry STD: Contractor shall use the appropriate water class IAW TB MED 576 at fixed installations and TB MED 577 in field locations.
AQL: 100% of the time
STD: Contractor shall not co-mingle medical with non-medical laundry IAW AR 210-130.
AQL: 100% of the time
STD: Contractor shall never transport or store soiled textiles in the clean areas of the plant.
AQL: 100% of the time
STD: The Contractor shall develop and maintain a quality control plan describing how textiles flow throughout the facility to prevent the cross contamination of cleaned textiles by soiled textiles or soiled facility areas, to include how items that may travel in and out of the same door are protected to prevent cross contamination or how deliveries are scheduled to prevent cross contamination.
CDRL P-10 Quality Control Plan AQL: At least 95% of the time
04.04.03 Self-Service Laundry
NA
04.04.04 Textile Repair STD: Missing buttons shall be replaced on garments. Small rips and tears (one inch or less) shall be mended unless they are identified as being damaged at time of turn-in.
AQL: At least 95% of the time
STD: Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.
AQL: At least 95% of the time
04.05 Custodial Services STD: The contractor shall provide services IAW the frequency guide/schedule for each facility. (TM 5- 609, para C2 table 1)
AQL: At least 95% of the time
STD: Collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). Any trash boxes or debris stacked near the waste receptacles shall be removed daily. Replacement of plastic trash bags/can liners as needed.
AQL: At least 95% of the time
STD: Medical treatment facilities custodial services shall be performed IAW AR 40-61 and AR 210-130. Ensure all cleaning supplies, materials, and equipment shall be kept exclusively for medical and shall be kept separate from other custodial supplies, materials and equipment.
AQL: 100% of the time
STD: Dental treatment facilities custodial services shall be performed IAW AR 40-61 and AR 210-130. Ensure all cleaning supplies, materials, and equipment shall be kept exclusively for medical and shall be kept separate from other custodial supplies, materials and equipment.
AQL: 100% of the time
STD: Veterinary treatment facilities custodial services shall be performed IAW AR 40-61 and AR 210-130. Ensure all cleaning supplies, materials, and equipment shall be kept exclusively for medical and shall be kept separate from other custodial supplies, materials and equipment.
AQL: 100% of the time
STD: The contractor shall comply with local policy/standards IAW H.2 when cleaning areas or facilities designated with access restrictions.
AQL: At least 95% of the time
04.06 Food Service Operations
| STD: Ensure certification training for managers is completed IAW the TB Med 530 – Tri Service Food Code. |
| AQL: 100% of the time |
| STD: Ensure employees are trained and certified IAW the TB Med 530 – Tri Service Food Code. |
| AQL: 100% of the time |
STD: Ensure employees are trained in the safe use of chemicals, understanding manufacturer’s product labels, and information contained on material safety data sheets (MSDS) IAW Title 29, Code of Federal Regulation Part 1910.1200
AQL: At least 95% of the time
STD: The contractor shall develop menus IAW DoD 1338.10-M.
AQL: 100% of the time
STD: The contractor shall adhere to food safety standards IAW TB Med 530 – Tri Service Food Code.
AQL: 100% of the time
STD: The contractor shall maintain cleanliness IAW MIL-STB-3006C.
AQL: 100% of the time
| STD: When Class I is not provided by the government, the contractor shall utilize Defense Logistics Agency or the Worldwide Directory of Sanitarily Approved Food Establishments for Armed Forces Procurement for worldwide food procurement for US Forces. (https://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx) |
| AQL: At least 95% of the time |
| 04.07. Provide Health Care Services (Medical, Dental, and Veterinary) |
| NA |
| 04.07.01 Clinical Governance and Credentialing. |
| STD: The contractor shall designate a medical health service manager (MHSM) to act as the supervising physician. |
AQL: The contractor shall designate to the contracting officer, in writing, the name of the MHSM responsible for the health services governance as soon as possible after award, but no later than 30 calendar days prior to beginning performance. The Contractor shall notify the contracting officer of changes in the MHSM at least five business days prior to the change. All notifications shall be in writing and shall state the name and contact information for the point of contact.
STD: The contractor shall meet the minimum qualifications, licensing and certification requirements for medical, dental, and veterinary personnel identified in Technical Exhibit M.
AQL: The contractor shall meet the minimum standards required 100% of the time.
STD: The contractor shall provide the names and resumes of all prospective credentialed, licensed and certified employees to the COR 45 calendar days prior to contract award start date, employment start date, or reappointment.
AQL: Provide documentation 95% of the time within 45 days prior to contract award start date, and 100% of the time no later 35 days prior to contract award start date. The Contractor shall notify the contracting officer of changes in professional staff at least five business days prior to the change. All notifications shall be in writing and signed by the MHSM.
STD: The contractor MHSM will present the following documentation on contractor HCPs to the PCO, ACO or appropriate contract authority before performing medical services:
-Verification they possess required authorizing documentation.
-Verification that HCPs possess a current, active, valid and unrestricted license or authorizing document from any US State, District of Columbia, or US territory or jurisdiction to provide healthcare within the scope of practice for their specific healthcare discipline throughout the life of the contract IAW The Joint Commission (TJC), AR 40-68, and DoDM 6025.13.
-Verification they have obtained host-country waivers when required.
-Evidence of insurance per task order issued.
AQL: The contractor MHSM shall present the required documentation to the PCO, ACO or appropriate contract authority as soon as possible after award, but no later than 30 calendar days prior to beginning performance; and no later than five calendar days prior to new staff beginning performance.
STD: Ensure privileged providers who write prescriptions for controlled substances possess a current Drug Enforcement Agency (DEA) certificate or Controlled Drug Substance number as appropriate IAW Control Substance Act and 21 CFR.
AQL: 100% compliance with regulatory requirements.
STD: The contractor is responsible for completion of criminal history background checks (CHBCs) for all contract and volunteer providers who care for patients under the age of 18, and must forward results to the contracting officer. The contractor must inform the contracting officer or COR that the CHBC has been favorably completed prior to allowing the contracted provider to care for patients under the age of 18. (Reference DoD I 1402.5, SUBJECT: Background Checks on Individuals in DoD Child Care Services Programs).
STD: If any lawsuit, legal action, or claim is filed against a contractor HCP, which occurred as a result of work performed by the HCP under this contract, the HCP shall immediately notify the contractor MHSM, who in turn will inform the contracting officer.
AQL: The contractor MHSM will notify the contracting officer of any legal action, and furnish copies of all pertinent documents received, within four hours of learning of the action.
STD: In accordance with current OTSG/MEDCOM Policy regarding contractor personnel with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, will immediately report the incident to the contractor MHSM, and the contractor MHSM will immediately report the incident to the government's contracting officer's representative, who will in turn report the incident to the base/camp Sexual Assault Response Coordinator (SARC).
CDRL P-10 Quality Control Plan.
AQL: The contractor MHSM will notify the COR no later than 24 hours after learning of the incident.
| 04.07.02 Role 1 Medical Facility. |
| NA |
| 04.07.03 Role 2 Medical Facility. |
| NA |
| 04.07.03.01 Health Services Administration |
| NA |
| 04.07.03.01.01 Patient Administration |
| STD: Establish an industry standard insurance billing program to bill medical and dental insurance companies for care provided IAW Title 32, Code of Federal Regulations, Part 220; DoD 6010.15-M Military Treatment Facility Uniform Business Office (UBO); and AR 40-400 Patient Administration. |
AQL: Implement and maintain an insurance billing program that meets industry standards and is available for review and evaluation by the contracting office QAR or COR upon demand.
STD: Resubmit denied insurance claims within 3 business days upon receipt IAW DoD 6010.15-M.
AQL: 98% of the time.
STD: Maintain an accounts receivable program to cover billing, reporting and cash management IAW established industry standards, and with adequate internal controls to mitigate risk of theft and misstatements.
AQL: Implement and maintain an accounts receivable program that meets industry standards and is available for review, audit, and evaluation by the contracting office QAR or COR upon demand.
STD: The contractor shall use the TRICARE Reimbursement Manual (TRM) for the applicable region as the primary vehicle for operating guidelines and instructions for billing. The maximum amount that TRICARE can pay a provider for a procedure or service is the TRICARE allowable charge; the maximum amount TRICARE pays for each procedure or service.
AQL: 95% of the time.
STD: Resubmit denied insurance claims within 3 business days upon receipt IAW DoD 6010.15-M.
AQL: 95% of the time.
STD: During transition, the incumbent contractor shall provide the in-coming contractor a comprehensive list all open billing actions/claims. This information will be provided during transition planning.
AQL: 100% of the time.
STD: The contractor shall be responsible at the start of contract performance for the prior contractor’s insurance billing accounts receivable, and for any billing backlog, i.e., for any claims not submitted (or which require re-submission) for medical, dental, and veterinary care by the previous contractor, and not yet billed for, and previously billed services for which payment has not yet been received.
AQL: 100% of the time.
STD: Adhere to Statutes, Army and DoD policies IAW AR 40-3, AR 40-66, AR 40-68, DoD standards, IDISA standards, DOD 5400.11 Department of Defense Privacy Program Regulation, DoD 6025.18-R DoD Health Information Privacy Regulation, DoD 8580.02-R Security of Individually Identifiable Health Information in DoD Health Care Program, AR 25-1 Army Information Technology; AR 340-21 The Army Privacy Program, AR 380-5 Department of Army Information Security Program, USC 552 Privacy Act of 1974; 2 USC Subtitle F (P.L. 104-191, Health Insurance Portability and Accountability Act of 1996--HIPAA).
AQL: 100% of the time.
STD: Complete PA and HIPAA training requirements IAW TJC, OTSG/MEDCOM Policy 16-035.
AQL: Prior to access to patient healthcare information and annually thereafter 100% of the time.
STD: When provided by the US Government, the contractor shall provide qualified and trained operators with the functional office automation and English language skills required to operate DoD AIS(s).
AQL: Operators have the requisite English language skills and have completed formal training on AIS at least 90% of the time.
STD: The contractor shall designate a patient advocate to address patient issues and complaints, and use Joint Outpatient Experience Survey (JOES), or an equivalent system, to track beneficiary health care experiences and patient satisfaction.
AQL: Implement and maintain patient satisfaction system and is available for review and evaluation by the contracting office QAR or COR upon demand, and achieve an overall patient satisfaction of at least 90% (95% of the time).
STD: The Contractor personnel preparing correspondence must be fluent in the English language and have a basic understanding of English language medical terminology.
AQL: Written products free from spelling and grammar errors with no rework required (at least 95% of the time). Personal and communication skills with patients, peers, and senior leaders are professional and result in no complaints to the COR regarding employee’s workplace interpersonal skills.
STD: Waiting times for all appointed patients to see a provider shall not exceed 30 minutes after appointment time.
AQL: Patients are seen by the provider within 30 minutes 95% of the time.
STD: Ensure appointment services are accessible to patients, at a minimum, during all hours of operation, and demonstrate capability to manage surges in patient demand (e.g. flu season, school physical season, and the day following a Federal Holiday).
AQL: 95% of the time.
STD: Contractor personnel working with patients and military leadership to schedule appointments must be fluent in the English language and have a basic understanding of English language medical terminology.
AQL: Personal and communication skills with patients, peers, and Army military leaders and civilian managers are professional and result in no complaints to the COR regarding employee’s workplace interpersonal skills. Written products free from spelling and grammar errors with no rework required (at least 95% of the time).
| 04.07.03.01.02 Records Management and Data Collection |
| STD: Ensure accurate documentation of patient visits, maintenance of hard copy records, to include retirement and shipping IAW AR 40-66 for medical and dental records, and IAW AR 40-905 for veterinary records when treating DoD owned animals. |
AQL: 100% of the time.
STD: When patients out-process, they will be provided with a hard copy and digital version of their medical records.
AQL: 100% of the time.
STD: The contractor shall prepare, use, complete, and file inpatient treatment records IAW Section III, AR 40-66.
AQL: At least 95% of the time.
STD: When tasked to record diagnoses and procedures (coding), the contractor will hire only credentialed coding staff (e.g. registered health information administrators, registered health information technicians, certified coding specialists, certified coding associates, certified coding specialists-professional, certified professional coders, or certified professional coders - hospital) IAW AR 40-66.
AQL: 100% of the time.
STD: Contractor personnel working on records must be fluent in the English language and have a basic understanding of English language medical terminology.
AQL: Written products are free from spelling and grammar errors with no rework required (at least 95% of the time). Personal and communication skills with patients, peers, and Army military leaders and civilian managers are professional and result in no complaints to the COR regarding employee’s workplace interpersonal skills.
STD: When provided by the US Government, the contractor shall provide qualified and trained operators with the functional office automation and English language skills required to operate DoD AIS(s).
AQL: Operators have the requisite English language skills and have completed formal training on AIS at least 90% of the time
| 04.07.03.01.03 Referral Management and Emergent Medical Evacuation (MEDEVAC) (air ambulance). |
| STD: The contractor shall use a US nationally recognized set of referral guidelines (e.g. InterQual, Milliman, McKesson, etc.) and/or other healthcare industry accepted criteria for writing referrals and comply with referral management protocols associated with the patient's insurance as applicable. |
AQL: At least 95% of the time.
STD: The contractor shall ensure that referrals are medically necessary, appropriate and comply with the TRICARE benefits contained in 32 CFR 199.4 and 199.5 for Military Health System (MHS) beneficiaries and individual health plans for non-MHS patients.
AQL: At least 95% of the time.
STD: The contractor shall ensure the requesting physician receives specialty referral results and reports, translated to English as needed, from each visit within 30 days of completion of the referral appointment/consult.
AQL: At least 95% of the time.
STD: Emergent referrals: The contractor shall provide the personnel and equipment resources necessary to coordinate emergent MEDEVAC, and maintain on-call availability of minimum of one medical attendant 24 hours per day, 365 days per year (366 days during leap year).
AQL: 100% of the time.
STD: Emergent MEDEVAC: The contractor shall coordinate response with accepting facility and accepting medical transport team; prepare patients in critical status for medical evacuation; coordinate transport of critically ill patients to the airfield; and assist with transfer of critical care patient to medical air evacuation transport provider (Ref ATP 4-02.2 when supporting tactical military operations).
AQL: Response with accepting facility is accomplished 100% of the time prior to transport.
STD: The contractor will provide certified and trained medical and non-medical attendants when required.
Referral Management SOP AQL: 100%…
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