Attachment0001ITES-3SPWS_11_Mar_2016.pdf

ATTACHMENT 0001

PERFORMANCE WORK STATEMENT

FOR

INFORMATION TECHNOLOGY ENTERPRISE SOLUTIONS – 3 SERVICES

(ITES-3S)

11 March 2016

Prepared by:

Product Director, Computer Hardware, Enterprise Software and Solutions 9351 Hall RD, Building 1456 Fort Belvoir, VA 22060

TABLE OF CONTENTS

1. GENERAL

1.1 Description of Services/Introduction

1.2 Mission

1.3 Background

1.4 Overall Objectives

1.4.1 Contract Objectives

1.4.2 Program Objectives

1.5 Scope

1.5.1 Period of Performance

1.6 General Information

1.6.1 Quality Assurance

1.6.2 Recognized Holidays

1.6.3 Hours of Operation:

1.6.4 Place of Performance

1.6.5 Type of Contract

1.6.6 Special Provisions

1.6.7 Security Requirements

1.6.8 Post Award Conference/Periodic Progress Meetings

1.6.9 Contracting Officer Representative (COR)

1.6.10 Badges

1.6.11 Contractor Travel (TDY)

1.6.12 Other Direct Costs

1.6.13 Organizational Conflict of Interest

1.6.14 Phase-In Period

2. TASKS

2.1 Non-Personal Services

2.2 Services

2.2.1 Cybersecurity Services

2.2.2 Information Technology Services

2.2.3 Enterprise Design, Integration, and Consolidation

2.2.4 Network/Systems Operation and Maintenance

2.2.5 Telecommunications/Systems Operation and Maintenance

2.2.6 Business Process Reengineering (BPR)

2.2.7 IT Supply Chain Management

2.2.8 IT Education & Training

2.3 Business Relations

2.4 Contract Administration and Management

2.4.1 Contract Management

2.4.2 Contract Administration

2.5 Technology Refreshment

2.6 Subcontract Administration

2.7 Contractor Personnel, Disciplines, and Specialties

2.8 Notice of Internet Posting of Awards

2.9 Contractor Management Reporting (CMR)

APPENDIX 1: DEFINITIONS AND ACRONYMS

1. Definitions

1.1 Contractor

1.2 Contracting Officer

1.3 Contracting Officer’s Representative (COR)

1.4 Defective Service

1.5 Deliverable

1.6 Key Personnel

1.7 Physical Security

1.8 Quality Assurance

1.9 Quality Assurance Surveillance Plan (QASP)

1.10 Quality Control

1.11 Subcontractor

1.12 Work Day

1.13 Work Week

2. Acronyms

APPENDIX 2: LABOR CATEGORIES

1. Program Management

2. Project Management

3. Quality Assurance

4. IT Systems Architecture

5. Application Systems

6. Operations and Logistics

7. Cybersecurity

8. System Administration

9. Data Administration

10. Data Warehousing

11. Help Desk/End User Support

12. Internet/Web Operations

13. Network Administration/Support

14. Documentation

15. Enterprise Resource Planning (ERP)/Business Process Development

16. Information Systems Training

17. Audio Visual

APPENDIX 3: GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY,

EQUIPMENT, AND SERVICES

1. Government Furnished Property, Equipment, and Services

1.1 Services

1.2 Facilities

1.3 Utilities

1.4 Equipment

1.5 Materials

2. Contractor Furnished Items and Responsibilities

2.1 General

2.2 Facility Clearance

APPENDIX 4: REFERENCE PUBLICATIONS

APPLICABLE PUBLICATIONS

1. Army Enterprise Standardization

2. Army Knowledge Management

3. Active Directory

4. Networthiness Program

5. DoD Information Technology Standards Registry

6. Information Assurance – Army and DOD Policy

7. Information Assurance – NIST Policy and Guidelines

8. Information Management

9. Unified Capabilities and IPv6

10. Smart Cards

11. Radio Frequency Identification (RFID)

12. Logistics

13. Voice Over IP (VOIP)

14. Wireless

15. Section 508

16. Energy Star and Electronic Product Environmental Assessment Tool (EPEAT)

17. Other Regulatory and Commercial Requirements

18. System Security

APPENDIX 5: REQUIRED REPORTS

1. General Information (applies to all reports)

2. Order Transaction (OT) report

3. Monthly Task Order Status Report (MTOSR)

4. Small Business Participation Report (SBPR)

5. Product Attribute (PA) Report

6. Performance-based Progress Report (PBPR)

Information Technology Enterprise Solutions-3 Services (ITES-3S) Performance Work Statement (PWS)

1. GENERAL

1.1 Description of Services/Introduction

The U.S. Army Computer Hardware, Enterprise Software and Solutions (CHESS), in coordination with the Army Contracting Command, Rock Island (ACC-RI), seeks qualified contractors to support the Army enterprise infrastructure and infostructure goals with information technology (IT) services worldwide (inside the contiguous United States (CONUS) and outside the contiguous United States (OCONUS)), including warzone areas.

The Army is seeking contractors who are willing to partner with the Army to fulfill its mission.

The Army is structuring the ITES-3S contract in a manner that ensures that the contractors’ goals and objectives are in alignment with those of the Army. Superior performance on the contractors’ part will directly and indirectly link to superior Army mission accomplishment through the economic and efficient use of information technology. (Within the context of the Army/contractor partnership, the terms “partner” and “partnership” should not be read to suggest any formal legal partnership or joint venture between the contractor and the agency.) The Army/contractor partnership will reflect the attributes of an open, collaborative, and customer-oriented professional relationship.

The Army develops, maintains, and defends LandWarNet (LWN) as its portion of the Department of Defense’s (DoD) Global Information Grid (GIG). The GIG is defined as a "globally interconnected, end-to-end set of information capabilities for collecting, processing, storing, disseminating, and managing information on demand to warfighters, policy makers, and support personnel." Linking the force through reliable, simple, and effective network access is imperative for the modern Army to ensure that information gets to the decision-maker accurately, whether tactical or operational, in a timely manner, and under all circumstances to provide a force multiplier to that end-user.

1.2 Mission

The CHESS mission is to be the primary source to support the Warfighter's information dominance objectives by developing, implementing, and managing commercial IT contracts that provide enterprise-wide net-centric hardware, software, and engineering and support services for the Army.

1.3 Background

The Army LWN/Army Enterprise Infostructure (AEI) includes owned and leased communications and computing systems and services, software (including applications), data, security services, and other associated services. Non-LWN IT includes stand-alone, self-contained, or embedded IT that is not, and will not be, connected to the enterprise network.

ITES-3S provides IT services for LWN-associated IT that are directed towards enterprise connected IT, and not standalone systems.

In May of 2013, the Deputy Secretary of Defense directed DoD Components to participate in and implement the Joint Information Environment (JIE) under the direction of the DoD Chief Information Officer (CIO). The objective of the JIE is to “provide a single, secure, reliable, timely, effective, and agile command, control, communications and computers (C4) enterprise information environment for use by Joint forces and non-DoD mission partners across the full spectrum of operations, at all echelons, and in all operational environments.” The Army is working various initiatives to transition the LWN/AEI into the JIE construct.

The Army strives to maintain the existing LWN and Army Enterprise Services while also undertaking the initiative to transition to the JIE.

1.4 Overall Objectives

The overall objective of ITES-3S is to provide industry best practice, best value, non-personal services to enable a broad range of enterprise-level support services for IT integration and service management activities to the Army, other DoD agencies, and all other Federal agencies including, but not limited to, locations CONUS, OCONUS, and warzone areas.

1.4.1 Contract Objectives

1.4.1.1 Establish and maintain contract methodologies and operations that are flexible, facilitate change, and allow for continuity of user support over the life of the contract.

1.4.1.2 Continuously improve task order competition throughout the life of the contract.

1.4.1.3 Increase use of subcontractors and teaming partners to bring expert talent and ingenuity to the varied work under ITES-3S, and effectively utilize small businesses to assure achievement of mandatory subcontracting goals.

1.4.1.4 Promote the contract to the Army, other DoD agencies, and all other Federal agencies to increase potential customers’ awareness of available services, solutions, and benefits of this contract.

1.4.1.5 Support and partner with CHESS hardware and software contract holders as a preferred source of supply.

1.4.2 Program Objectives

1.4.2.1 Provide compliant, state-of-the-market, sustainable, supportable, and interoperable IT service solutions worldwide.

1.4.2.2 Identify and implement best commercial practices, new technologies, and streamlined approaches that afford the Army and other customers' IT and telecommunications structure the ability to improve their performance and IT business processes (e.g. offering tools, techniques, and practices for migration to a joint enterprise environment, supporting enterprise level services).

1.4.2.3 Support and partner with CHESS on the Army’s data and reporting requirements through electronic interface and CHESS’ IT e-mart.

1.4.2.4 Promote the benefits of performance-based contracting by educating the Army users.

1.4.2.5 Continuously seek ways to increase customer satisfaction through delivery of best value and superior IT services.

1.4.2.6 Assure affordable, best value, best priced IT solutions.

1.5 Scope

The ITES-3S scope will include a full range of services and solutions necessary for the Army to satisfy its support of the Army Enterprise infostructure and infrastructure goals with IT services throughout CONUS and OCONUS locations, including warzone areas. The scope includes the Command, Control, Communications, Computers, and Information Management (C4IM) requirements as defined in Army Regulation 25-1 (AR 25-1). Additionally, ITES-3S will include the services and solutions necessary for the Army and other services to transition from current service-centric information environments to the enterprise JIE as directed by the DoD

CIO.

ITES-3S contemplates IT services-based solutions under which contractors may be required to provide a full range of equipment and software associated with those services. In addition to equipment and software, incidental construction may be required to provide a total solution.

Therefore, end-to-end solutions to satisfy worldwide development, deployment, operation, maintenance, and sustainment requirements are included. Also included is support to analyze requirements, develop and implement recommended solutions, operate and maintain legacy systems and equipment. The types of services and solutions required for this acquisition will fall under the following Task Areas: Cybersecurity Services; IT Services; Enterprise Design, Integration, and Consolidation; Network/Systems Operation and Maintenance;

Telecommunications/Systems Operation and Maintenance; Business Process Reengineering; IT Supply Chain Management; and IT Education & Training. It is the intent of the Government to establish a scope that is broad, sufficiently flexible to satisfy requirements that may change over the period of performance, and fully comprehensive so as to embrace the full complement of services that relate to IT.

ITES-3S will allow for ordering by all DoD and Federal agencies, but is being specifically crafted to be utilized as a strategic source for the Army.

All efforts supported under this contract shall be provided in accordance with Department of Defense, United States Army, DOD Intelligence Information Systems (DoDIIS), and National Security Agency standards as applicable to each task order.

Efforts under this contract will support industry best practices when prescribed by the aforementioned standards.

The services acquired on this contract apply to the full range of security domains, from Unclassified through Top Secret/Sensitive Compartmented Information (SCI).

1.5.1 Period of Performance

The ITES-3S basic contract awards will consist of multiple Indefinite Delivery Indefinite Quantity (IDIQ) contracts with a base period of five years, plus four one-year options, for a total of nine years of performance if all options are exercised.

1.6 General Information

1.6.1 Quality Assurance

The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Recognized Holidays

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Work at a Government site shall not take place on Federal holidays or weekends (but may require off-hour work due to network loading or other disruptions that could occur) unless directed by the Contracting Officer (KO) on individual task orders.

1.6.3 Hours of Operation:

The contractor is responsible for conducting business during the hours required on each individual task order, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential. The contractor may also be required to support 24/7 operations 365 days per year as identified in individual task orders.

1.6.4 Place of Performance

The place of performance shall be identified in individual task orders. Locations will be Government or contractor sites within CONUS and/or OCONUS locations, including warzone areas. Locations may include Federal, State, or military data centers, and facilities, as defined in individual task orders.

1.6.5 Type of Contract

This is a Multiple Award Task Order (MATO) IDIQ contract. Individual task orders allowed under this agreement are Fixed Price (FP), Time and Materials (T&M), and Cost Reimbursement

(CR).

1.6.6 Special Provisions

1.6.6.1 DOD Enterprise Software Initiative (ESI) and SmartBUY The DOD ESI and SmartBUY are two initiatives that establish Enterprise Software Agreements (ESA) for commercial software. In accordance with the Defense Federal Acquisition Supplement (DFARS) Procedures, Guidance, and Information (PGI) 208.7403, in situations where the purchase of new commercial software, including preloaded software, is needed to satisfy the requirements of a particular order, requirements shall be fulfilled with software through the DOD ESI or SmartBUY sources. The contractor shall order from the DOD ESI and SmartBUY sources to obtain the software to satisfy the requirement. The contractor is responsible for reviewing available DOD ESI and SmartBUY sources. The listing of commercial software available from DOD ESI sources can be viewed on the website at http://www.esi.mil/. The listing of commercial software available from SmartBUY sources can be viewed on the website at http://www.gsa.gov/portal/content/105119. Also see SmartBUY Policy, dated 22 Dec 2005, DOD CIO Office, Department of the Defense Support of the SmartBUY initiative; electronic copy can be found at http://www.esi.mil/download.aspx?id=463.

In addition, the contractor may be required to utilize software provided by the Government as Government-furnished property.

1.6.6.2 Waiver Process

If the software is not available from the DOD-ESI or SmartBUY sources, and such software is to be used as part of the total solution, the Army requiring activity is responsible for obtaining a Statement of Non-Availability (SoNA) from CHESS and a Goal 1 Waiver (G1W) from the CIO/G6 office. CHESS will issue a SoNA to the requestor. The SoNA does not constitute approval to purchase or deviate from any Army Regulation or policy. Please refer to the Army Waiver Process for Commercial Off-the-Shelf Information Technology (COTS IT) non-CHESS Procurements Memorandum. HQDA-CIO/G-6 will approve all requests from all Army organizations seeking to purchase COTS IT through sources other than PD CHESS, regardless of cost or appropriation. Commands funding the purchase of IT hardware or software not utilizing PD CHESS will need to obtain a G1W through HQDA-CIO/G-6 via the following website:

https://adminapps.hqda.pentagon.mil/akmg1w/index.html. Additional information regarding the waiver process can be found on the CHESS website at https://CHESS.army.mil.

1.6.7 Security Requirements

Contractor personnel performing work under this contract shall have the appropriate security clearance as specified in each individual task order at time of the proposal submission, and shall maintain the level of security required for the life of the contract.

1.6.7.1 DD Form 254

Overarching security requirements and contractor access to classified information shall be as specified in the basic DD Form 254, “Department of Defense Contract Security Classification Specification,” which will be further identified in the DD Form 254 for each TO, as required.

All contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC).

1.6.7.2 Visitor Group Security Agreement

http://www.esi.mil/ http://www.gsa.gov/portal/content/105119 http://www.esi.mil/download.aspx?id=463 https://adminapps.hqda.pentagon.mil/akmg1w/index.html https://chess.army.mil/

The contractor may be required to sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under individual task orders. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material;

marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of Government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

1.6.7.3 Physical Security

The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period (according to the time defined within the requiring task order), Government facilities, equipment, and materials shall be secured.

1.6.7.4 Cyber Security Training

All contractor employees and associated subcontractor employees must complete the DoD Cyber Awareness Challenge Training (formerly Information Assurance Awareness Training) before issuance of network access, and annually thereafter. IAW DoDD 8570.01 and AR25-2, all contractor personnel supporting Cybersecurity functions shall complete appropriate training within specified timelines and attain and maintain the required Information Technology (IT) and cybersecurity training certifications.

1.6.7.5 Anti-Terrorism (AT) Training

All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel.

1.6.7.6 Access and General Protection/Security Policy and Procedures The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office.

Contractor workforce must comply with all personal identity verification requirements (Federal Acquisition Regulation (FAR) clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the “changes clause” of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.7 Contractors That Do Not Require CAC But Require Access to a DoD Facility or Installation

The contractor and all associated subcontractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190- 13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.8 Threat Awareness Reporting Program

For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a counterintelligence special agent or other trainer as specified in 2-4b.

1.6.8 Post Award Conference/Periodic Progress Meetings

The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5, “Post award Orientation.” The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor's performance, and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 Contracting Officer Representative (COR)

The COR will be identified by separate letter for the basic contract and for each individual task order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notify both the Contracting Officer and contractor of any deficiencies;

coordinate availability of Government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Badges

1.6.10.1 Corporate Identification

Contractor personnel shall wear and clearly display an identification badge with their full name and corporate affiliation at all times while performing Government-site duties and while at TDY locations on official business. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor’s participation is appropriately disclosed.

1.6.10.2 Common Access Card (CAC)

Contractor personnel shall be required to obtain a CAC, which will provide access to facilities in addition to allowing access to the Nonsecure Internet Protocol (IP) Router Network (NIPRnet).

1.6.10.3 CAC Issuance

The contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI), or an equivalent or higher investigation in accordance with Army Directive 2014-05 and the requirements of this contract. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD Federally-controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully completed NACI at the Office of Personnel Management. Contractors will NOT be sponsored to obtain a CAC or given access to the PEO EIS Information Systems until this can be verified in Joint Personnel Adjudication System (JPAS). The Trusted Associate Sponsorship System Trusted Associate has the responsibility to verify the Contractor’s clearance.

1.6.11 Contractor Travel (TDY)

TO related travel costs, (i.e., relocation and temporary duty (TDY) to include travel, lodging and meals) are reimbursable, may be required, and will be specified in the in each individual task order. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government (subject to local policy procedures). Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46, Travel Costs (subject to local policy & procedures; may reference FAR). The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.6.12 Other Direct Costs

The Other Direct Costs (ODC) category provides an estimate of the types and quantity of material, equipment, bonding, and travel necessary for the contractor to perform the work expected to be accomplished. ODCs consist of IT Solution Equipment, IT Solution Software, Travel and Per Diem, and Other ODCs and are reimbursable under cost reimbursement CLINs.

The contractor shall include a detailed description of all proposed ODCs in individual TO proposals. The cost of general purpose items required for the conduct of the contractor's normal business operations will not be considered an allowable ODC in the performance of this contract.

1.6.13 Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational

Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI, and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and, in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.14 Phase-In Period

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board during the sixty (60) calendar day phase-in periods. During the phase-in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

The contractor shall be ready to propose of task order requests at the conclusion of the sixty (60) day phase-in period, following issuance of the notice to proceed. During that period the contractor shall:

(1) Develop an ordering guide and a website which shall be provided to the Government for review;

(2) Secure required personnel;

(3) Coordinate for security clearances (interim clearances will be requested until final clearances are issued, if required);

(4) Provide labor categories and pricing to PD CHESS for inclusion in the PD CHESS IT e-mart (See Section 2.4.1, Contract Management);

(5) Provide sample copies of required reports to PD CHESS for review and approval

(See Section 2.4.1, Contract Management); and

(6) Provide a complete list of the Program Management team, to include names, positions, phone numbers, and email addresses.

2. TASKS

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Services

The Army strives to sustain and improve the existing LWN and Army Enterprise Services while also undertaking the initiative to transition to the JIE. The ITES-3S service solutions will provide the required support to achieving these initiatives.

As cited in AR 25-1, the C4IM Services List is the foundation of the LWN Services Catalog.

The LWN Services Catalog identifies and defines IT services supported or provided by Army Network Enterprise Centers (NEC). The service portfolios identified are: Cyber-security Services; IT Services; Business Process Reengineering; Enterprise Design, Integration, and Consolidation; Network/Systems Operation and Maintenance; Telecommunications/Systems Operation and Maintenance; IT Supply Chain Management; and IT Education & Training.

The JIE is dependent upon developing and implementing new technical capabilities on an unprecedented scale. As described in “The Department of Defense Strategy for Implementing the Joint Information Environment, September 18, 2013,” the JIE focuses around six complex technical areas:

• Single Security Architecture (SSA) – Establishing an SSA will collapse network security boundaries, reduce the Department’s external attack surface, enable better containment and maneuver in reaction to cyberattack, and standardize management, operational, and technical security controls.

• Network Normalization – DoD’s current system of disparate network, processing, and storage infrastructures impedes internal and external collaboration for the warfighter and mission partners. As such, a foundational aspect of achieving the JIE is to provide a single, protected information environment that securely, reliably, and seamlessly interconnects warfighters.

• Identity and Access Management – Optimized Global Identification, Authentication, Access Control, and Directory Services are central to satisfying the warfighter’s need for a portable identity and the ability to share contact information between organizations.

• Enterprise Services – An enterprise service is a service, like email, that is provided in a common way across the Department, and is provided by a single organization acting as the enterprise-service provider. DoD is emphasizing development and deployment of enterprise services as part of JIE that are designed to operate in deployed, disconnected, or low-bandwidth information environments.

• Cloud Computing – DoD’s move to cloud computing presents challenges, especially in the management of thousands of shared computer servers, cybersecurity (as part of single security architecture), resilience and failover, and migration of software applications onto the cloud.

• Data Center Consolidation – The DoD will continue to consolidate computing power by closing and consolidating data centers across the Department, while concurrently identifying existing data centers to be transitioned into JIE Core Data Centers (CDCs).

Data center consolidation will be integral to facilitating the move the Department to a standardized computing architecture.

The service portfolios identified below support the design, implementation, and sustainment of these JIE technical areas.

ITES-3S service solutions are categorized under the appropriate DoD Services Taxonomy Services Portfolio Groups identified and enumerated below. The task areas are further defined to list a subset of efforts that typically fall under each task area. Specific details of task assignments, deliverables, documentation, training, applicable Government/department/industry standards, etc., will be provided within individual task orders.

The listed sub-tasks under the Task Areas/Service Portfolios are not all inclusive. There are many other sub-tasks that are within ITES-3S scope not only belonging under the Service Portfolios listed below but also to Task Areas/Service Portfolios not listed.

The contractor shall provide coverage of all of the labor categories as listed and identified in Appendix 2.

2.2.1 Cybersecurity Services

As defined in Department of Defense Instruction (DoDI) 8500.01, Cybersecurity is the “prevention of damage to, protection of, and restoration of computers, electronic communications systems, electronic communications services, wire communication, and electronic communication, including information contained therein, to ensure its availability, integrity, authentication, confidentiality, and nonrepudiation.”

Cyber Security Development/Solutions D310 Cyber Operations D310 Computer Network Defense and Offense Services D310 Identity Management Solutions D310 Continuous Monitoring Solutions/Services D310 Cyber Security Architecture D307 Cyber Forensics & Analytics D310 Mobile Security Solutions D304, D310 Computer Security Awareness and Training D310 Computer Security Incident Response D310 Information, System, Data, and Physical Security D310 Mainframe Automated Information Security Support D310 Biometrics D310 Continuity of Operations D301, D324 Contingency Planning D302, D324 Critical Infrastructure Protection D301, D324 Cryptographic Support and Service D310 Disaster Recovery D301, D324 Policy and Compliance D306, D307

Public Key Infrastructure and CAC authentication D310 Remote Monitoring/Intrusion Detection D310 Security Architecture Design D307, D310 Security Hardening D310 Secure Video Teleconferencing D310 System Recovery Support Services D301, D310, D324

2.2.2 Information Technology Services

The Committee on National Security Systems (CNSS) Instruction No. 4009 defines Information Technology as “Any equipment or interconnected system or subsystem of equipment that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the executive agency. For purposes of the preceding sentence, equipment is used by an executive agency if the equipment is used by the executive agency directly or is used by a contractor under a contract with the executive agency which 1) requires the use of such equipment or 2) requires the use, to a significant extent, of such equipment in the performance of a service or the furnishing of a product. The term information technology includes computers, ancillary equipment, software, firmware and similar procedures, services (including support services), and related resources.”

Application and Service Hosting R415, R425, D301, D317, D318, D322, D324, D325 Automated Workflow System Development and Integration D318, R412, R413, R425, D324, AD24, AD25

Big Data Analysis/Management D306 Configuration Management D301 Capacity Management D301 Computer Aided Design/Engineering/Management (CAD/CAE/CAM) D313 Computer Systems Administration, Management, and Maintenance D301 Design/Specifications for Information Systems D306 Data and/or Media Management D303, D311 Data Storage Management D309, D301, D325 Data Warehousing D325, D324, D310, D311, D312, D315 Database Applications Development D311, D399, D308 Design/Specifications for Information Dissemination D309 DODAF-based Operational & System Architecture Design & Development D307 Economic/Business Case Analysis (Cost/Benefit and Risk) D324 Electronic Commerce and Electronic Data Interchange Support D324 Global/Geographic Information Systems D315 Informatics D303, D306, D309, D311, D399 Information Architecture Analysis D307 IT Architecture Support D307 Internet/Intranet/Web Applications/Network Computing D305, D308, D316 Legacy Systems Modernization D308 Performance Benchmarking/Performance Measurements D308 Property Management D301 Section 508 Compliance Support D308

Simulation and Modeling R412 Software/Middleware Development D308 Source Data Development D308 Statistical Analysis D306 Systems Development and Software Maintenance D308, D319 Systems Programming D308 Video Teleconferencing/Audio /Visual/Media Systems D301 Voice over Internet Protocol (VOIP) D304 Web and Computer Systems Decision Support Tools D305, D310, D322 Web Enabled Applications D305, D310, D322

2.2.3 Enterprise Design, Integration, and Consolidation

Collaboration Systems/Facility Development R425 Compliance with Interoperability Standards R425 Cost Benefit/Cost Effectiveness Analysis R425, D324 Independent Verification and Validation R425 Information and Knowledge Engineering R425 Information Management Life Cycle Planning/Support R425, D324 Integrated Solutions Management R425 Knowledge Engineering/Management R425 Market Research and Prototyping R425 Measuring Return on Investment (ROI) R425, D324 Earned Value Management R425 Product Integration R425 Reliability and Maintainability R425, D324 Requirements Analysis R425 Resource Planning Systems Development and Integration R425 Resource Systems Management R425 Resource Systems Planning R425 Reverse Engineering R425 Software Engineering R425 Software Life Cycle Management R425 Systems Integration R425 Technology Insertion R425 Test and Evaluation R425, H258, H259 Wireless Networking R425, D322

2.2.4 Network/Systems Operation and Maintenance

Computer Center Technical Support D301, D399 Commercial Off-the-Shelf Software Products and Support D316 Computer Systems Administration D316 Computer Systems Facilities Management and Maintenance D301 Licensing Support D319 Legacy Systems Maintenance D319, D320

Network Management D316 Help Desk Support D321, D324, D399 Desktop Support D321, D324, D399 Software License Management D319 Supply Chain Management D321, D324, D399 Network Infrastructure Support D321, D324, D399 Office Automation Support D321, D324, D399 Seat Management/Asset Management D321, D324, D399

2.2.5 Telecommunications/Systems Operation and Maintenance

Telecommunications Infrastructure Office Automation Support D321, D324, D399 Voice over IP Support D304 Handset Management/Asset Management D321, D324, D399

2.2.6 Business Process Reengineering (BPR)

BPR is a means to restructure an organization by means of a radical reassessment of its core processes and predominant competencies and often involves the analysis and redesign of workflow within and between enterprises. BPR helps entities to radically restructure their organizations by focusing on the ground-up design of their business processes.

Benchmarking/Operational Capability Demonstrations R412 Business Case Analysis D307, D324 Customer Relationship Management D325 E-Business Planning and Support D325 Functional Requirements Decomposition D324, D314 Gap Analysis D324, D314 IT Capital Planning D314 Quality Assurance D314, H159 Risk Management D324, D314 Workflow Analysis D324, D314

2.2.7 IT Supply Chain Management

Logistics D318, D324 Purchasing D314, D318, D324 Inventory Management D318, D324 Vendor Management D318, D324 Subcontractor Management D318, D324

2.2.8 IT Education & Training

User Training Purchasing D318, D399, U001 Instructional Design and Modeling & Simulation U008, U012, R412

Design & execution of computer-generated imaging/training U008

2.3 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.4 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.4.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at ACC-RI, CHESS, and the contractor's corporate offices.

(a) Contract Management. The Contractor shall maintain a status review process for planning and controlling the activities necessary to meet the requirements of this contract.

(b) Meetings and Conferences. During the life of the contract, periodic meetings will be held at both contractor and Government sites. Contractors shall attend the meetings in order to review program status, assess contractor performance, refine current processes, and plan future actions. Army PD CHESS conducts the Army Information Technology Conference (AITC) (minimum of one, maximum of two per year) at various locations. Participation in meeting and conferences shall be at no additional cost to the Government.

(c) Contract Management Reports. All contract management deliverables shall be delivered to PD CHESS for review and comment or approval. The contractor shall submit reports as indicated below. All reports shall be submitted electronically to CHESS at the following email address: peoeis.pdchess.vndrrpts@us.army.mil. Contract management and reports shall be provided at no additional charge to the Government. A report for “no activity” is required via email message. All reports are to be provided as specified in below in Appendix 5.

(1) Order Transactions (OT) Report. The contractor shall provide the monthly OT report to PD CHESS and ACC-RI by the 15th of each month for inclusion into its Order Tracking database. Monthly submission shall be used for reporting new orders or new order modifications that have not been previously reported. The specific file layout definition and submission instructions will be specified in the basic contract.

mailto:peoeis.pdchess.vndrrpts@us.army.mil

(2) Monthly Task Order Status Report (MTOSR). The contractor shall provide the MTOSR to PD CHESS and ACC-RI by the 15th of each month. The report shall include a brief summary of significant activities, problems, and developments occurring during the reporting period, as well as progress made at the task order level. It provides an activity summary by order number. A sample format is specified in the basic contract.

(3) Small Business Participation Report (SBPR). The Contractor shall provide the ITES-3S SBPR to PD CHESS and ACC-RI by the 15th of each month. The specific file layout definition and submission instructions will be specified in the basic contract.

(4) IT e-mart Online Catalog Information. The contractor shall provide a listing of Labor Rates for their companies at contract start up. The specific file layout definition and submission instructions will be specified in the basic contract. The Labor Rates provided by the contractor will be the same Labor Rates proposed in the contractor’s proposal.

(5) Performance-based Progress Report (PBPR). The contractor shall provide the report on a quarterly basis to report the performance-based aspects (proposed measures/metrics and incentives/disincentives). Submission of this report will commence at least within six months after receipt of initial task order. The report shall be submitted to PD CHESS and ACC- RI by the 15th of the month following the end of a quarter.

(6) Additional reports shall be provided as required in individual orders.

2.4.2 Contract Administration

Notwithstanding the contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination between the Government and the contractor. The following provides the roles and their respective authority during the performance of the contract:

(1) Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the contractor.

All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be effected without a written modification to the contract, executed by the KO, authorizing such changes.

(2) Contracting Officer's Representative (COR). The KO shall designate contract level

CORs during the term of this contract in accordance with DFARS clause 252.201-7000 “Contracting Officer’s Representative.” The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

(3) Ordering Contracting Officers (OCO). OCOs within the Army, DoD, and other Federal agencies are authorized to place orders within the terms of this contract and within the expert of their authority. They are not authorized to make changes to the contract terms. OCO authority is limited to the individual task orders.

(4) Order Contracting Officer’s Representative (OCOR). The OCOR may designate individuals to act as OCORs under any resultant task order. OCORs may provide technical guidance in direction of the work, but they will not be authorized to change any of the terms and conditions of the contract or order. OCORs will be designated by a letter of appointment from the OCO.

(5) Contractor. The contractor shall not accept any instructions issued by any person employed by the U.S. Government or otherwise, other than the KO, or the TO COR acting within the limits of his or her authority. The contractor shall not in any way represent that it is a part of the U.S. Government, or that it has the authority to contract or procure supplies for the account of the United States of America

2.5 Technology Refreshment

(a) In order to maintain ITES-3S as a viable contract vehicle, current with the IT solution services required within scope, the Government may solicit, and the Contractor is encouraged to propose independently, technology improvements to the task areas, labor categories, or other requirements of the contract. These improvements may be proposed to add labor categories;

reduce or increase composite and/or fixed labor rates for labor categories in the Labor Rates Table; add task/subtask areas in PWS; improve overall performance, or for any other purpose which presents a technological advantage to the Government. Use of any labor categories not incorporated into the basic contract are subject to Government approval prior to use. Those proposed technology improvements that are acceptable to the Government will be processed as modifications to the contract.

(b) As a minimum, the following information shall be submitted by the Contractor with each technology improvement proposal to the Contracting Officer and Contracting Officer’s Representative via email:

(1) A description of the difference between the existing contract requirement and the proposed change, and the comparative advantages and disadvantages of each;

(2) Itemized requirements of the contract that must be changed if the proposal is adopted, and the proposed revision to the contract for each such change;

(3) A price proposal including the following shall be submitted: An estimate of the changes in performance and price, if any, that will result from adoption of the proposal; and an item-by-item summary of any “street pricing” (at least three sources) of the items including a reference and hyperlink to the source of the “street price” and GSA Schedule pricing, if any (include GSA Schedule Number, with hyperlink to the schedule). Include an electronic version of the revised Labor Rates Table reflecting the change to facilitate contract modification, as well as an updated Product Attribute (PA) file;

(4) A statement and supporting rationale of the proposed effective…