Attachment0002PRS_21Mar2016.pdf

Attachment 0002 - PERFORMANCE REQUIREMENT STANDARDS (PRS)

Contract Performance Objective Standard

Performance Threshold

Method of Surveillance

PRS# 1

The contractor shall establish and maintain contract methodologies and operations that are flexible, facilitate change, and allow for continuity of user support over the life of the contract.

PWS Para 1.4.1.1

Standards – based (e.g., CMMI -SVC, ISO 9001, ISO

20000-1, ISO

27001) quality management system implementation & audit

Audit annually with less than 5 corrective action report

In Progress Review (IPR), CPARS review, and review of all reports submitted

PRS # 2

The contractor shall continuously improve task order competition throughout the life of the contract.

PWS Para 1.4.1.2

Annual bid rate on task orders

30% annually RFP/RFQ data from IT-emart will be inspected and reviewed.

PRS # 3

The contractor shall effectively utilize small businesses to assure achievement of mandatory subcontracting goals.

PWS Para 1.4.1.3

Utilizing small business partners on task orders

Contractor’s Proposed Small Business Participation Goals

Annual Vendor Meeting

PRS# 4

The contractor shall promote the contract to Army, DoD, and other Federal agencies to increase potential customers’ awareness of available services, solutions, and the benefits of this contract. The contractor shall promote the benefits of performance-based contracting by educating the Army users.

PWS Para 1.4.1.4 PWS Para 1.4.2.4

Marketing visits to Army commands, Army service component commands (ASCC), and direct reporting units, Network Enterprise Centers (NEC)s, and Contracting Offices

At least 1 visit per month, publish and update marketing plan semi-annually

Annual Vendor Meeting

PRS# 5

The contractor shall support and partner with CHESS hardware and software contract holders as a mandatory source of supply.

PWS Para 1.4.1.5

Annually Annual Vendor Meeting

PRS#6

The contractor shall provide compliant, state-of-the-market, sustainable, supportable, and interoperable IT service solutions worldwide.

PWS Para 1.4.2.1

Proposed by Contractor

Proposed by Contractor

Proposed by Contractor

PRS# 7

The contractor shall identify and implement best commercial practices, new technologies and streamlined approaches that afford the Army and other customers' information technology and telecommunications structure the ability to improve their performance and IT business processes (e.g. offering tools, techniques, and practices for migration to enterprise resource planning, implementation of enterprise directory services).

PWS Para 1.4.2.2

Proposed by Contractor

Proposed by Contractor

Proposed by Contractor

PRS# 8

The contractor shall support and partner with CHESS on the Army’s data and reporting requirements through electronic interface and CHESS’ IT-emart.

PWS Para 1.4.2.3

Submittal of Contract Management Reports as stated in the PWS (Para

2.4.1 (c))

All Contract Management Reports must be submitted on time 100% of the time.

IPR, CPARS review, and review of all reports submitted.

PRS# 9

The contractor shall continuously seek ways to increase customer satisfaction through delivery of best value and superior IT services.

PWS Para 1.4.2.5

Review of CPARS reports and CHESS it-emart helpdesk tickets to ensure customer are receiving at least satisfactory performance.

Resolution of any disputes/ questions received from the customers 75% of the time.

IPR, CPARS review, and review of helpdesk tickets submitted.

PRS# 10

The contractor shall assure affordable, best value, best priced IT solutions.

PWS Para 1.4.2.6

Review proposals submitted to ensure affordable, best value, best priced solutions are being utilized.

All task orders must be completed within the negotiated price for items in the contractor’s control 98% of the time.

IPR, CPARS review, and review of all reports submitted.