Uninterrupted_Power_Supply_Battery_Maintenance_and_Replacemet.docx
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- Attached to
- Notice of Intent to Sole Source: Uninterrupted Power Supply Battery Maintenance and Replacement Services
- Solicitation number
- 26-0024-N
- Issued by
- Pinellas County, Clewiston City, Florida
About this file
This is a Scope of Work document for Pinellas County, Florida, detailing Uninterrupted Power Supply (UPS) Battery Maintenance and Replacement Services to be provided by Vertiv Services, the OEM service provider for Liebert products. The contract encompasses maintenance and replacement services for UPS systems and stationary battery systems across multiple service tiers. Services include preventive maintenance plans ranging from 1 to 4 service visits annually depending on the equipment tier, with service windows between 8 AM and 5 PM Monday through Friday, excluding specified national holidays. Emergency response is guaranteed within 4 hours, 24 hours per day, 7 days per week, within 150 miles of a Vertiv Services city. All service visits must be requested 10 business days in advance through the Vertiv Customer Resolution Center at 1-800-543-2378. The contract includes battery verification services for new installations with two site visits, full string battery replacement services with specific site requirements, and quarterly meetings between the contractor and County to address field questions and problems. County contacts are identified for four regions: MID (Jason Dearsman), NW (Larry Markunas), SEC (John Miller), and SES (John Miller).
The contractor must commence work or provide written confirmation of a scheduled start date within 72 hours of receiving a County-issued Purchase Order, with failure to comply subject to remedies including payment withholding, cure notices, or termination for cause. All invoices must be submitted within 60 calendar days of service performance or material receipt to remain eligible for reimbursement, with a firm deadline of October 31 following the fiscal year end (September 30) for all invoices to be received or payment may be denied due to fiscal year funding constraints. Written quote responses must be provided within 72 hours of County request. Service includes parts coverage with specific exclusions, battery recycling with EPA documentation, access to the Vertiv Customer Resolution Center and online portal, and factory-trained technician support. Preventive maintenance encompasses temperature checks, visual inspections, voltage and current readings, battery jar inspections, connection resistance measurements, and operational testing with customer approval. Battery replacement services include up to 10% of battery jars per year under Essential and Preferred maintenance plans, with unspecified work defined as up to 10% of the contract's Not-to-Exceed (NTE) amount for unexpected conditions requiring prior written County authorization.
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Uninterrupted Power Supply Battery Maintenance and Replacement Services
REQUIREMENTS
Timely Invoice Submission Requirement Contractor must submit requests for payment within 60 calendar days of services being performed or materials being received in order to remain eligible for reimbursement by the County.
The County’s fiscal year ends on September 30. All invoices for services rendered or materials received during a fiscal year must be submitted no later than close of business October 31 following the end of that fiscal year. Due to fiscal year funding constraints, payment may be denied if invoices are not received by this date.
Failure to comply with these requirements may result in denial of payment due to the unavailability of funds.
Project Initiation Requirement The Contractor shall begin work, or provide written confirmation of a scheduled start date, within seventy-two (72) hours of receipt of a County-issued Purchase Order (PO). Written confirmation shall be transmitted by email or other County-approved method. Failure to commence or schedule services within the required timeframe may be considered non-compliance and subject to remedies available under this Contract, including but not limited to withholding of payment, issuance of a Cure Notice, or termination for cause.
Quote Response Requirement The Contractor shall provide a written response to all County requests for quotes, estimates, or pricing within seventy-two (72) hours of receipt of such request, unless otherwise approved in writing by the County. Responses shall include sufficient detail to allow for timely evaluation and processing. Failure to provide the required response within the specified timeframe may be considered non-compliance and subject to remedies available under this Contract.
QUARTERLY MEETING:
The Contractor shall meet with the County on a quarterly basis to discuss and remedy any field questions and/or associated problems.
CONTACTS
MID
Jason Dearsman Jdearsman@pinellas.gov
(727) 464-6479
NW
Larry Markunas Lmarkunas@pinellas.gov
(727) 464-3488
SEC
John Miller Jmiller@pinellas.gov
(727) 464-7948
SES
John Miller Jmiller@pinellas.gov
(727) 464-7948
SCOPE
UNINTERRUPTIBLE POWER SYSTEMS
ALL 3-PHASE MODELS
ESSENTIAL SERVICE MAINTENANCE PLAN - 2 PM (service window)
SERVICE SUMMARY
Feature Detail:
On-Site Service includes 1 Annual and 1 Semi-Annual Preventive Maintenance Services, scheduled by the customer between 8am-5pm, Monday-Friday (excluding national holidays: Independence day, Labor day, Veterans Day, Martin Luther King Day, Good Friday, Memorial day, Thanksgiving day, Friday after Thanksgiving, Christmas day, and New Year’s day).
If Christmas or New Year’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal.
Parts Includes parts coverage (limits may apply; see each applicable Assumptions and Clarifications section, , for more details).
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products.
SERVICE PERFORMED
UPS Full Preventive Maintenance Service
Semi-Annual Service
1. Perform temperature check on all breakers, connections, and associated controls. Repair and/or report all high temperature areas.
2. Perform a complete visual inspection of the equipment including subassemblies, wiring harnesses, contacts, cables, and major components.
3. Check air filters for cleanliness. (if applicable)
4. Check rectifier and inverter snubber boards for discoloration.
5. Record all voltage and current meter readings on the module control cabinet or the system control cabinet.
Annual Service (includes the above, plus)
1. Check for DC capacitor vent caps that have extruded more than 1/8" (if applicable).
2. Measure and record harmonic trap filter currents (if applicable).
3. Check the inverter and rectifier snubbers for burned or broken wires.
4. Check all nuts, bolts, screws, and connectors for tightness and heat discoloration.
5. Check fuses on the DC capacitor deck for continuity (if applicable).
6. With customer approval, perform operational test of the system, including unit transfer and battery discharge.
7. Calibrate and record all electronics to system specifications.
8. Check or perform Engineering Field Change Notices (FCN) as necessary.
9. Measure and record all low-voltage power supply levels.
10. Record phase-to-phase input voltage and currents.
11. Review system performance with customer to address any questions and to schedule any repairs.
Battery Inspection Service - Performed During the UPS Annual PM Service
1. Check integrity of battery cabinet (if applicable).
2. Visual inspection of the battery cabinet and/or room to include:
• Check for NO-OX grease or oil on all connections (if applicable).
• Check battery jars for proper liquid level (if flooded cells).
• Check for corrosion on all the terminals and cables.
• Examine the physical cleanliness of the battery room and jars.
3. Measure and record DC bus ripple voltage (if applicable).
4. Measure and record total battery float voltage.
ASSUMPTIONS AND CLARIFICATIONS
Parts coverage excludes air filters, proactive full bank capacitor replacement and fan replacement.
Customer should check air filters monthly for cleanliness and replace as necessary.
Maintenance does not include System Control Cabinet, Power Tie, Breaker Cabinets, Load Bus Sync or Maintenance Bypass Cabinets.
The Battery Inspection Service listed above is only a visual inspection and is not intended to replace a full preventive maintenance program for the battery system.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes.
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378.
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel.
• Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity.
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24-hours prior to scheduled event.
SCOPE OF WORK – SAFETY COMPLEX
STATIONARY BATTERY SYSTEMS
VRLA (SEALED) BATTERY
ESSENTIAL SERVICE MAINTENANCE PLAN - 4 PM (service window)
SERVICE SUMMARY
Feature Detail On-Site Service Includes 1 Annual and 3 Semi-Annual Preventive Maintenance Services, scheduled by the customer between 8am-5pm, Monday-Friday (excluding national holidays: Independence day, Labor day, Veterans Day, Martin Luther King Day, Good Friday, Memorial day, Thanksgiving day, Friday after Thanksgiving, Christmas day, and New Year’s day).
If Christmas or New Year’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal.
Internal Battery Coverage Includes parts, labor, disposal and battery jars as required - up to 10% of the battery jars per year, not accumulated over contract term (limits may apply; see Assumptions and Clarifications section, as applicable, for more details).
Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products.
Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements.
SERVICE PERFORMED
**During the initial PM visit, an Annual Service PM must be performed. ** Semi-Annual Service
1. Inspect the appearance and cleanliness of the battery and the battery room. Clean normal jar top dirt accumulation (to be done only with battery offline).
2. Measure and record the total battery float voltage and charging current.
3. Measure and record the overall AC ripple voltage.
4. Measure and record the overall AC ripple current.
5. Visually inspect the jars and covers for cracks and leakage.
6. Visually inspect for evidence of corrosion.
7. Measure and record the ambient temperature.
8. Verify the integrity of the battery rack/cabinet.
9. Measure and record 100% of the jar temperatures.
10. Measure and record the float voltage of all cells.
11. Measure and record all internal ohmic readings.
12. Provide a detailed written report noting any deficiencies and corrective action needed, taken and/or planned.
13. Verify approval for Battery Life program.
Annual Service (includes the above, plus)
1. Re-tighten all battery connections to the battery manufacturer's specifications, if required. Refer to the manufacturer’s literature to determine if re-tightening is required.
2. Measure and record all battery connection resistances in micro-ohms, when applicable.
Corrective Maintenance Performed as Required
1. Refurbish cell connections as deemed necessary by the detailed inspection report.
Conditions for Single Jar Replacement Service for Lead Acid Batteries
1. The Customer is covered by an Essential or Preferred maintenance plan.
2. The battery string is in overall good health as determined by Vertiv Services; the battery string is not beyond expected service years or has had excessive single jar replacements that would make the string unstable.
3. Up to 10% of defective battery jars may be replaced within a 12-month period as exclusively determined by Vertiv Services.
4. Contracts have no cash value for future years or full string battery replacements. Single jar replacement is limited to batteries in the original string.
ASSUMPTIONS AND CLARIFICATIONS
Does not include battery or full-string replacement labor or parts coverage.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
| • Point of Contact: Provide an authorized point of contact(s), specific for the scope | of work, for scheduling and coordination purposes. | ||
| • Scheduling: Make dates available for scheduling service. All visits must be | requested 10 business days in advance of need by contacting the Vertiv Services | Customer Resolution Center at 1-800-543-2378. | |
| • Site Access: Prior to time of scheduled work, provide site access including any | customer required escort, security clearance, safety training and badging for Vertiv | service personnel. | |
| • Equipment Access: Convenient access to the equipment covered by the Scope of | Work. Prior to scheduled time of work, notify Vertiv service personnel of any special | requirements for equipment access including lifts, ladders, etc. | |
| • Shutdown: Service may require shutdown of load to ensure electrical connection | integrity. | ||
| • Notification: If for any reason the work cannot be performed during scheduled | time, notify Vertiv service personnel 24-hours prior to scheduled event. |
SCOPE OF WORK – SAFETY COMPLEX
STATIONARY BATTERY SYSTEMS
VRLA (SEALED) BATTERY
ESSENTIAL SERVICE MAINTENANCE PLAN - 2 PM (service window)
SERVICE SUMMARY
Feature Detail On-Site Service Includes 1 Annual and 1 Semi-Annual Preventive Maintenance Services, scheduled by the customer between 8am-5pm, Monday-Friday (excluding national holidays: Independence Day, Labor Day, Veterans Day, Martin Luther King Day, Good Friday, Memorial Day, Thanksgiving Day, Friday after Thanksgiving, Christmas day, and New Year’s Day).
If Christmas or New Year's Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal. Internal Battery Coverage Includes parts, labor, disposal and battery jars as required - up to 10% of the battery jars per year, not accumulated over contract term (limits may apply; see Assumptions and Clarifications section, as applicable, for more details).
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products. Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements.
SERVICE PERFORMED
**During the initial PM visit, an Annual Service PM must be performed. ** Semi-Annual Service
1. Inspect the appearance and cleanliness of the battery and the battery room. Clean normal jar top dirt accumulation (to be done only with battery off line).
2. Measure and record the total battery float voltage and charging current.
3. Measure and record the overall AC ripple voltage.
4. Measure and record the overall AC ripple current.
5. Visually inspect the jars and covers for cracks and leakage.
6. Visually inspect for evidence of corrosion.
7. Measure and record the ambient temperature.
8. Verify the integrity of the battery rack/cabinet.
9. Measure and record 100% of the jar temperatures.
10. Measure and record the float voltage of all cells.
11. Measure and record all internal ohmic readings.
12. Provide a detailed written report noting any deficiencies and corrective action needed, taken and/or planned.
13. Verify approval for Battery Life program.
Annual Service (includes the above, plus)
1. Re-tighten all battery connections to the battery manufacturer's specifications, if required. Refer to the manufacturer’s literature to determine if re-tightening is required.
2. Measure and record all battery connection resistances in micro-ohms, when applicable.
Corrective Maintenance Performed as Required
1. Refurbish cell connections as deemed necessary by the detailed inspection report.
Conditions for Single Jar Replacement Service for Lead Acid Batteries
1. The Customer is covered by an Essential or Preferred maintenance plan.
2. The battery string is in overall good health as determined by Vertiv Services; the battery string is not beyond expected service years or has had excessive single jar replacements that would make the string unstable.
3. Up to 10% of defective battery jars may be replaced within a 12-month period as exclusively determined by Vertiv Services.
4. Contracts have no cash value for future years or full string battery replacements. Single jar replacement is limited to batteries in the original string.
ASSUMPTIONS AND CLARIFICATIONS
Does not include battery or full-string replacement labor or parts coverage.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
| • Point of Contact: Provide an authorized point of contact(s), specific for the scope | of work, for scheduling and coordination purposes | ||
| • Scheduling: Make dates available for scheduling service. All visits must be | requested 10 business days in advance of need by contacting the Vertiv Services | Customer Resolution Center at 1-800-543-2378 | |
| • Site Access: Prior to time of scheduled work, provide site access including any | customer required escort, security clearance, safety training and badging for Vertiv | service personnel | |
| • Equipment Access: Convenient access to the equipment covered by the Scope of | Work. Prior to scheduled time of work, notify Vertiv service personnel of any special | requirements for equipment access including lifts, ladders, etc. | |
| • Shutdown: Service may require shutdown of load to ensure electrical connection | integrity | ||
| • Notification: If for any reason the work cannot be performed during scheduled | time, notify Vertiv service personnel 24- hours prior to scheduled event |
SCOPE OF WORK – SAFETY COMPLEX
STATIONARY BATTERY SYSTEMS
VRLA (SEALED) BATTERY
ESSENTIAL SERVICE MAINTENANCE PLAN - 1 PM (service window)
SERVICE SUMMARY
Feature Detail On-Site Service Includes 1 Preventive Maintenance Service, scheduled by the customer between 8am-5pm, Monday- Friday (excluding national holidays: Independence Day, Labor Day, Veterans Day, Martin Luther King Day, Good Friday, Memorial Day, Thanksgiving Day, Friday after Thanksgiving, Christmas day, and New Year’s Day).
If Christmas or New Year’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal.
Internal Battery Coverage Includes parts, labor, disposal and battery jars as required - up to 10% of the battery jars per year, not accumulated over contract term (limits may apply; see Assumptions and Clarifications section, as applicable, for more details).
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products.
Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements.
SERVICE PERFORMED
**During the initial PM visit, an Annual Service PM must be performed. ** PM Service
1. Inspect the appearance and cleanliness of the battery and the battery room. Clean normal jar top dirt accumulation (to be done only with battery offline).
2. Measure and record the total battery float voltage and charging current.
3. Measure and record the overall AC ripple voltage.
4. Measure and record the overall AC ripple current.
5. Visually inspect the jars and covers for cracks and leakage.
6. Visually inspect for evidence of corrosion.
7. Measure and record the ambient temperature.
8. Verify the integrity of the battery rack/cabinet.
9. Measure and record 100% of the jar temperatures.
10. Measure and record the float voltage of all cells.
11. Measure and record all internal ohmic readings.
12. Provide a detailed written report noting any deficiencies and corrective action needed, taken and/or planned.
13. Verify approval for Battery Life program.
14. Re-tighten all battery connections to the battery manufacturer's specifications, if required. Refer to the manufacturer’s literature to determine if re-tightening is required.
15. Measure and record all battery connection resistances in micro-ohms, when applicable.
Corrective Maintenance Performed as Required
1. Refurbish cell connections as deemed necessary by the detailed inspection report.
Conditions for Single Jar Replacement Service for Lead Acid Batteries
1. The Customer is covered by an Essential or Preferred maintenance plan.
2. The battery string is in overall good health as determined by Vertiv Services; the battery string is not beyond expected service years or has had excessive single jar replacements that would make the string unstable.
3. Up to 10% of defective battery jars may be replaced within a 12-month period as exclusively determined by Vertiv Services.
4. Contracts have no cash value for future years or full string battery replacements. Single jar replacement is limited to batteries in the original string. ASSUMPTIONS AND CLARIFICATIONS Does not include battery or full-string replacement labor or parts coverage.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel
• Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24- hours prior to scheduled event
SERVICE SUMMARY
Feature Detail Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal.
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products.
Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements.
Alber Commissioning Includes commissioning of Alber battery monitoring hardware, if battery monitoring is present.
SERVICE PERFORMED
1. Ensure the battery system is disconnected from UPS and battery system is safe to be worked with.
2. Verify the integrity of the battery rack/cabinet.
3. Remove all modules.
4. Measure and record all open circuit voltages for all units to ensure they can be placed in the string(s) and online.
5. Replace with new units in the exact same orientation as the old units.
6. Replace hardware if supplied with the new batteries. If not supplied, inspect, clean and neutralize the existing cables and clean the racks/trays from any possible leaking batteries.
7. Clean any corrosion from cables if re-using existing cables and clean the racks/trays from any possible leaking batteries.
8. Add a thin coat of anti-corrosion inhibitor to the face of the connector and to the contact surface of the battery terminal or as directed by the battery manufacturer.
9. Install tab washers for battery monitoring senses leads.
10. Torque all connections to the specific “inch pound” requirement specified by the manufacturer of the battery.
11. Ensure all battery monitoring wires are connected properly, if battery monitoring is present.
12. Verify that no ground faults exist prior to energizing the battery.
13. Return the battery system to normal float per the manufacturer’s guidelines.
14. Measure and record the total battery float voltage (at the battery).
15. Measure and record charging current.
16. Measure and record the overall AC ripple voltage.
17. Measure and record the overall AC ripple current.
18. Measure and record the ambient temperature.
19. Measure and record 100% of the jar temperatures.
20. Measure and record the float voltage of all jars.
21. Commission the Alber monitor (if present) following the standard commissioning procedures.
22. Provide the battery the proper Freshening charge per the manufacturer’s Guidelines.
23. Clean the site of any foreign materials left behind.
24. Prepare batteries for recycling and transportation (wrap the batteries with plastic wrap to secure them to the pallets)
Site specific Requirements for Full String Replacement for VRLA Batteries
1. Standard dock delivery that accommodates a standard size semi-truck with an onsite forklift or pallet jack (at least 4,000 lb capacity)
2. Inside staging area large enough for the batteries being installed and removed.
3. Inside, staging area must be within 50' of the dock area.
4. Battery room/cabinets must be within 200' of the staging area.
5. Doorways at least 34" in width.
6. Elevators within easy access and be rated for at least 4,000 lbs.
7. In the event that the customer needs a service or has a site requirement that falls outside of the Basic Installation Services or Basic Site Requirements, Vertiv Services will provide the customer with an additional quote for said Special Installation Services or in response to said Special Site Requirements, and if agreed to by the customer, the customer shall be separately invoiced the additional amounts set forth in the quote. Please notify your salesperson if you require Special Installation Services or have any other Special Site Requirements for which there will be an additional charge.
8. Special Installation Services and Special Site Requirements for which there will be additional costs and charges include, but are not limited to:
1. Inside delivery
2. Ground Delivery
3. Floor Protection
4. Floor Loading Limitations
5. Delivery Path Includes Stairways, Ramps or Other Obstructions
6. Use of Cranes
7. Exclusive labor requirements installations
8. If Alber battery monitoring is present, access to the Central computer must be provided at the time of the battery installation for commissioning and developing of the new database.
ASSUMPTIONS AND CLARIFICATIONS
If the Alber monitor is not commissioned at the time of the battery installation there could be nuisance alarms generated, until the system is properly commissioned. The data from an un-commissioned Alber Monitor cannot be used for warranty purposes.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel.
Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity.
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24-hours prior to scheduled event.
SCOPE OF WORK
SEALED VRLA BATTERIES (10 YEAR DESIGN LIFE)
BATTERY VERIFICATION SERVICE
SERVICE SUMMARY
Feature Detail On-Site Service Includes 2 site visits on new installations or prior to a load bank test. Scheduled by the customer at the customers convenience (excluding national holidays: Independence Day, Labor Day, Veterans Day, Martin Luther King Day, Good Friday, Memorial Day, Thanksgiving Day, Friday after Thanksgiving, Christmas day, and New Year’s Day).
If Christmas or New Year's Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products.
IEEE (Institute of electrical and electronics engineers) Ensures battery installation meets manufacturer and IEEE requirements.
Freshening Charge For new installations Vertiv Services will perform the initial freshening charge on the batteries. Water additions for VLA Vented Lead Acid (if applicable), will be addressed as needed after the equalize/freshening charge has been completed.
SERVICE PERFORMED
Battery Verification Service First trip:
1. Inspect the appearance and cleanliness of the battery and the battery room area. Record any findings
2. Visually inspect the jars and covers for cracks and leakage. Record any findings
3. Visually inspect the racks or cabinets for any deficiencies. Record any findings.
4. Confirm that ventilation is provided.
5. Visually inspect for evidence of corrosion at terminals and connectors ensuring that the connections meet manufacturer’s requirements.
6. Tighten all battery connections to the battery manufacturer's specifications and record the value utilized.
7. Ensure connections are properly prepped per the manufacturers IOM.
8. Measure and record the total string voltage.
9. Measure and record the float voltage of all cells.
10. Measure and record the ambient temperature.
11. Measure and record the jar temperature.
12. Place battery online.
13. Verify and record the battery float voltage.
14. Measure and record the AC ripple voltage.
15. Measure and record the AC ripple current.
Second Trip:
1. Measure and record the ambient temperature.
2. Measure and record cell temperatures.
3. Measure and record the total battery float voltage and charging current. Verify proper float voltage is applied per the manufacturer.
4. Measure and record the float voltage of each jar/cell.
5. Measure and record the AC ripple voltage.
6. Measure and record the AC ripple current.
7. Measure and record the internal ohmic value of each jar.
8. Provide a detailed written report noting any deficiencies and corrective action taken and/or required.
ASSUMPTIONS AND CLARIFICATIONS
Does not include parts or return corrective visits.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel
• Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24-hours prior to scheduled event.
UNINTERRUPTIBLE POWER SYSTEMS
ALL 3-PHASE MODELS
ESSENTIAL SERVICE MAINTENANCE PLAN - 2 PM (service window)
SERVICE SUMMARY
Feature Detail:
On-Site Service includes 1 Annual and 1 Semi-Annual Preventive Maintenance Services, scheduled by the customer between 8am-5pm, Monday-Friday (excluding national holidays: Independence day, Labor day, Veterans Day, Martin Luther King Day, Good Friday, Memorial day, Thanksgiving day, Friday after Thanksgiving, Christmas day, and New Year’s day).
If Christmas or New Year’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal.
Parts Includes parts coverage (limits may apply; see each applicable Assumptions and Clarifications section, , for more details).
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products.
SERVICE PERFORMED
UPS Full Preventive Maintenance Service
Semi-Annual Service
1. Perform temperature check on all breakers, connections, and associated controls. Repair and/or report all high temperature areas.
2. Perform a complete visual inspection of the equipment including subassemblies, wiring harnesses, contacts, cables, and major components.
3. Check air filters for cleanliness. (if applicable)
4. Check rectifier and inverter snubber boards for discoloration.
5. Record all voltage and current meter readings on the module control cabinet or the system control cabinet.
Annual Service (includes the above, plus)
1. Check for DC capacitor vent caps that have extruded more than 1/8" (if applicable).
2. Measure and record harmonic trap filter currents (if applicable).
3. Check the inverter and rectifier snubbers for burned or broken wires.
4. Check all nuts, bolts, screws, and connectors for tightness and heat discoloration.
5. Check fuses on the DC capacitor deck for continuity (if applicable).
6. With customer approval, perform operational test of the system, including unit transfer and battery discharge.
7. Calibrate and record all electronics to system specifications.
8. Check or perform Engineering Field Change Notices (FCN) as necessary.
9. Measure and record all low-voltage power supply levels.
10. Record phase-to-phase input voltage and currents.
11. Review system performance with customer to address any questions and to schedule any repairs.
Battery Inspection Service - Performed During the UPS Annual PM Service
1. Check integrity of battery cabinet (if applicable).
2. Visual inspection of the battery cabinet and/or room to include:
• Check for NO-OX grease or oil on all connections (if applicable).
• Check battery jars for proper liquid level (if flooded cells).
• Check for corrosion on all the terminals and cables.
• Examine the physical cleanliness of the battery room and jars.
3. Measure and record DC bus ripple voltage (if applicable).
4. Measure and record total battery float voltage.
ASSUMPTIONS AND CLARIFICATIONS
Parts coverage excludes air filters, proactive full bank capacitor replacement and fan replacement.
Customer should check air filters monthly for cleanliness and replace as necessary.
Maintenance does not include System Control Cabinet, Power Tie, Breaker Cabinets, Load Bus Sync or Maintenance Bypass Cabinets.
The Battery Inspection Service listed above is only a visual inspection and is not intended to replace a full preventive maintenance program for the battery system.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes.
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378.
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel.
• Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity.
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24-hours prior to scheduled event.
SCOPE OF WORK – 2023-2024 SAFETY COMPLEX
STATIONARY BATTERY SYSTEMS
VRLA (SEALED) BATTERY
ESSENTIAL SERVICE MAINTENANCE PLAN - 4 PM (service window)
SERVICE SUMMARY
Feature Detail On-Site Service Includes 1 Annual and 3 Semi-Annual Preventive Maintenance Services, scheduled by the customer between 8am-5pm, Monday-Friday (excluding national holidays: Independence day, Labor day, Veterans Day, Martin Luther King Day, Good Friday, Memorial day, Thanksgiving day, Friday after Thanksgiving, Christmas day, and New Year’s day).
If Christmas or New Year’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
RResponse Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
CCustomer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal.
IInternal Battery Coverage Includes parts, labor, disposal and battery jars as required - up to 10% of the battery jars per year, not accumulated over contract term (limits may apply; see Assumptions and Clarifications section, as applicable, for more details).
Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products. Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements. SERVICE PERFORMED During the initial PM visit, an Annual Service PM must be performed. Semi-Annual Service
1. Inspect the appearance and cleanliness of the battery and the battery room. Clean normal jar top dirt accumulation (to be done only with battery off line).
2. Measure and record the total battery float voltage and charging current.
3. Measure and record the overall AC ripple voltage.
4. Measure and record the overall AC ripple current.
5. Visually inspect the jars and covers for cracks and leakage.
6. Visually inspect for evidence of corrosion.
7. Measure and record the ambient temperature.
8. Verify the integrity of the battery rack/cabinet.
9. Measure and record 100% of the jar temperatures.
10. Measure and record the float voltage of all cells.
11. Measure and record all internal ohmic readings.
12. Provide a detailed written report noting any deficiencies and corrective action needed, taken and/or planned.
13. Verify approval for Battery Life program. Annual Service (includes the above, plus)
14. Re-tighten all battery connections to the battery manufacturer's specifications, if required. Refer to the manufacturer’s literature to determine if re-tightening is required.
15. Measure and record all battery connection resistances in micro-ohms, when applicable. Corrective Maintenance Performed as Required
16. Refurbish cell connections as deemed necessary by the detailed inspection report. Conditions for Single Jar Replacement Service for Lead Acid Batteries
17. The Customer is covered by an Essential or Preferred maintenance plan.
18. The battery string is in overall good health as determined by Vertiv Services; the battery string is not beyond expected service years or has had excessive single jar replacements that would make the string unstable.
19. Up to 10% of defective battery jars may be replaced within a 12-month period as exclusively determined by Vertiv Services.
20. Contracts have no cash value for future years or full string battery replacements. Single jar replacement is limited to batteries in the original string.
ASSUMPTIONS AND CLARIFICATIONS
Does not include battery or full-string replacement labor or parts coverage.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes.
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378.
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel.
• Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity.
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24-hours prior to scheduled event.
SCOPE OF WORK – SAFETY
COMPLEX
STATIONARY BATTERY SYSTEMS
VRLA (SEALED) BATTERY
ESSENTIAL SERVICE MAINTENANCE PLAN - 2 PM (service window)
SERVICE SUMMARY
Feature Detail On-Site Service Includes 1 Annual and 1 Semi-Annual Preventive Maintenance Services, scheduled by the customer between 8am-5pm, Monday-Friday (excluding national holidays: Independence day, Labor day, Veterans Day, Martin Luther King Day, Good Friday, Memorial day, Thanksgiving day, Friday after Thanksgiving, Christmas day, and New Year’s day).
If Christmas or NewYear’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday.
If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday.
Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City.
Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal. Internal Battery Coverage Includes parts, labor, disposal and battery jars as required - up to 10% of the battery jars per year, not accumulated over contract term (limits may apply; see Assumptions and Clarifications section, as applicable, for more details).
Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products. Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements.
SERVICE PERFORMED During the initial PM visit, an Annual Service PM must be performed. Semi-Annual Service
14. Inspect the appearance and cleanliness of the battery and the battery room. Clean normal jar top dirt accumulation (to be done only with battery off line).
15. Measure and record the total battery float voltage and charging current.
16. Measure and record the overall AC ripple voltage.
17. Measure and record the overall AC ripple current.
18. Visually inspect the jars and covers for cracks and leakage.
19. Visually inspect for evidence of corrosion.
20. Measure and record the ambient temperature.
21. Verify the integrity of the battery rack/cabinet.
22. Measure and record 100% of the jar temperatures.
23. Measure and record the float voltage of all cells.
24. Measure and record all internal ohmic readings.
25. Provide a detailed written report noting any deficiencies and corrective action needed, taken and/or planned.
26. Verify approval for Battery Life program. Annual Service (includes the above, plus)
27. Re-tighten all battery connections to the battery manufacturer's specifications, if required. Refer to the manufacturer’s literature to determine if re-tightening is required.
28. Measure and record all battery connection resistances in micro-ohms, when applicable.
Corrective Maintenance Performed as Required
1. Refurbish cell connections as deemed necessary by the detailed inspection report.
Conditions for Single Jar Replacement Service for Lead Acid Batteries
1. The Customer is covered by an Essential or Preferred maintenance plan.
2. The battery string is in overall good health as determined by Vertiv Services; the battery string is not beyond expected service years or has had excessive single jar replacements that would make the string unstable.
3. Up to 10% of defective battery jars may be replaced within a 12-month period as exclusively determined by Vertiv Services.
4. Contracts have no cash value for future years or full string battery replacements. Single jar replacement is limited to batteries in the original string.
ASSUMPTIONS AND CLARIFICATIONS
Does not include battery or full-string replacement labor or parts coverage.
CUSTOMER RESPONSIBILITIES
In order to provide timely, accurate and thorough execution of the services described herein, Vertiv requests the following:
• Point of Contact: Provide an authorized point of contact(s), specific for the scope of work, for scheduling and coordination purposes.
• Scheduling: Make dates available for scheduling service. All visits must be requested 10 business days in advance of need by contacting the Vertiv Services Customer Resolution Center at 1-800-543-2378.
• Site Access: Prior to time of scheduled work, provide site access including any customer required escort, security clearance, safety training and badging for Vertiv service personnel.
• Equipment Access: Convenient access to the equipment covered by the Scope of Work. Prior to scheduled time of work, notify Vertiv service personnel of any special requirements for equipment access including lifts, ladders, etc.
• Shutdown: Service may require shutdown of load to ensure electrical connection integrity.
• Notification: If for any reason the work cannot be performed during scheduled time, notify Vertiv service personnel 24-hours prior to scheduled event.
SCOPE OF WORK – 2024-2025 – SAFETY
COMPLEX
STATIONARY BATTERY SYSTEMS
VRLA (SEALED) BATTERY
ESSENTIAL SERVICE MAINTENANCE PLAN - 1 PM (service window)
SERVICE SUMMARY
Feature Detail On-Site Service Includes 1 Preventive Maintenance Service, scheduled by the customer between 8am-5pm, Monday- Friday (excluding national holidays: Independence day, Labor day, Veterans Day, Martin Luther King Day, Good Friday, Memorial day, Thanksgiving day, Friday after Thanksgiving, Christmas day, and New Year’s day). If Christmas or NewYear’s Day falls on a Tuesday or Thursday, the preceding Monday or following Friday will also be recognized as a holiday. If any recognized holiday falls on a Saturday, the preceding Friday will be observed as a holiday and if any recognized holiday falls on a Sunday, the following Monday will be observed as a holiday. Response Time Guaranteed 4-hour on-site emergency response, 7 days/week, 24 hours/day, within 150 miles of a Vertiv Services’ Service City. Customer Support Includes access to the Customer Resolution Center (1-800-543-2378) and the Vertiv Customer Services Network Online Internet portal. Internal Battery Coverage Includes parts, labor, disposal and battery jars as required - up to 10% of the battery jars per year, not accumulated over contract term (limits may apply; see Assumptions and Clarifications section, as applicable, for more details). Service Professional Performed by Vertiv factory trained and authorized technician. Vertiv Services is the OEM service provider for Liebert products. Battery Recycling Includes battery recycling as required, with documentation meeting EPA requirements. SERVICE PERFORMED During the initial PM visit, an Annual Service PM must be performed. PM Service
16. Inspect the appearance and cleanliness of the battery and the battery room. Clean normal jar top dirt accumulation (to be done only with battery off line).
17. Measure and record the total battery float voltage and charging current.
18. Measure and record the overall AC ripple voltage.
19. Measure and record the overall AC ripple current.
20. Visually inspect the jars and covers for cracks and leakage.
21. Visually inspect for evidence of corrosion.
22. Measure and record the ambient temperature.
23. Verify the integrity of the battery rack/cabinet.
24. Measure and record 100% of the jar temperatures.
25. Measure and record the float voltage of all cells.
26. Measure and record all internal ohmic readings.
27. Provide a detailed written report noting any deficiencies and corrective action needed, taken and/or planned.
28. Verify approval for Battery Life program.
29. Re-tighten all battery connections to the battery manufacturer's specifications, if required. Refer to the manufacturer’s literature to determine if re-tightening is required.
30. Measure and record all battery connection resistances in micro-ohms, when applicable. Corrective Maintenance Performed as Required
31. Refurbish cell connections as deemed necessary by the detailed inspection report. Conditions for Single Jar Replacement Service for Lead Acid Batteries
32. The Customer is covered by an Essential or Preferred maintenance plan.
33. The battery string is in overall good health as determined by Vertiv Services; the battery string is not beyond expected service years or has had excessive single jar replacements that would…
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