2026_Power_Sole_Source_Letter.pdf
PDF 153 KB Posted
- Attached to
- Notice of Intent to Sole Source: Uninterrupted Power Supply Battery Maintenance and Replacement Services
- Solicitation number
- 26-0024-N
- Issued by
- Pinellas County, Clewiston City, Florida
About this file
This is a Sole Source Service Provider Letter from Vertiv Corporation addressed to Pinellas County, Florida, regarding exclusive service and maintenance support for Liebert Power Products, specifically uninterrupted power supply (UPS) units, battery systems, static transfer switches, power distribution units, and monitoring products. The letter establishes Vertiv as the sole authorized service provider for these critical power equipment systems. The notice references Pinellas County's Notice of Intent to Sole Source (Contract No. 26-0024-N) under Florida Statute 287.057(3)(c), with submissions managed through the OpenGov Procurement platform. Interested contractors must register with OpenGov Procurement and submit questions through the platform's Question & Answer section. Addenda may be issued and posted to the solicitation portal, with receipt confirmation required.
Vertiv justifies sole source qualification through exclusive manufacturer advantages including proprietary factory training exceeding 710 hours per technician with mandatory annual 20-hour refresher requirements, access to restricted Technical Knowledge Online (TKO) database containing equipment schematics and assembly drawings, direct connection to original design engineers through Power Technical Support (PTS), priority parts availability for contract customers, exclusive Field Change Notice (FCN) engineering modification process, and comprehensive service programs including startup, preventive maintenance, emergency support, battery management, project management, and customer training. Startup services performed by Vertiv maintain full equipment warranty, while non-authorized startup reduces warranty to 90 days for parts only. The county procurement is authorized by Merry Celeste, CPPO, CPPB, NIGP-CPP, Division Director of Purchasing.
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Text version
505 N Cleveland Ave, Westerville, OH 43082 - USA
Vertiv.com
Vertiv Corporation
January 19, 2026
Re: Sole Source Service Provider for Liebert Power Products
DAWN BATEMAN
HR Compliance Senior Analyst
Legal, North America
O +614 841 6329
E Dawn.Bateman@vertiv.com
With your purchase of Liebert power products, you now have the best critical support equipment available. As you choose the appropriate level of service support for this equipment, please consider the following.
To ensure top performance, reliability, and duration of equipment, Vertiv is the only authorized service provider for the Liebert power product line (uninterruptible power supply/battery, static transfer switch, power distribution units, and monitoring products). In order to meet the objective of providing the highest level of service possible, Vertiv has invested in the very best individuals to create the strongest support organization in the industry.
With more than 850 technical experts and support personnel across the United States; a 24x7x365 customer resolution center that is fully staffed by personnel having immediate access to equipment detail and service histories for Liebert equipment; a multi-level parts distribution system; and a technical support group available 24x7, Vertiv offers the most comprehensive power product service program in existence today.
There are distinct advantages in having the original equipment manufacturer (OEM) perform your service, and they are specific to the proprietary information, materials, and expertise maintained by the OEM. These exclusive advantages are summarized below and are the basis for sole source qualification.
Factory Training
• Vertiv customer engineers (CEs) are required to have completed a two-part comprehensive training program before entering a customer’s site.
• This program includes more than 110 hours of core training such as fundamentals of data center applications, and electrical and personal safety; more than 400 hours of product-specific and structured on-the-job training; and at least another 200 hours of training on elective topics.
• CEs keep their level of training up to date by participation in at least 20 hours of new and refresher training courses each year.
• No other organization is authorized to have their field technicians participate in maintenance training programs for Vertiv solutions.
Startup Services
• Vertiv startup services are performed by factory trained and authorized technicians, following a step-by-step startup procedure to bring the unit to normal operation.
• Startup performed by an outside service organization reduces the equipment warranty to 90 days with coverage for parts only.
Maintenance and Troubleshooting Information
• CEs have instant access to Technical Knowledge Online (TKO). This database includes the latest in maintenance and troubleshooting techniques specific to Liebert equipment.
• The information available through TKO is only accessible to Vertiv CEs and includes proprietary information like equipment schematics and assembly drawings.
• Access to the proprietary software used in Liebert UPS units allows Vertiv CEs to properly configure your UPS and to be more informed for a superior level of service.
• Through Power Technical Support (PTS), Vertiv CEs have access to the engineers who designed and built your power equipment.
mailto:Dawn.Bateman@vertiv.com
505 N Cleveland Ave, Westerville, OH 43082 - USA
Vertiv.com
Part Availability
• Part support is available to all customers and service providers.
• Part priority is given to Vertiv contract customers to make certain that contractual obligations are met.
• To guarantee availability for contract customers, standard lead times apply for all part orders from non-contract customers and outside service providers.
Technical Support
• PTS exists solely to support the Vertiv field service organization and is not available to outside service organizations.
• PTS is comprised of long-tenured factory engineers who are experts in servicing, troubleshooting, and maintaining Liebert equipment. PTS engineers engage in complex startup activities, support the Vertiv
CE in difficult troubleshooting situations, and develop equipment modifications that improve system performance.
Field Modifications - Field Change Notice (FCN)
• The FCN process for Liebert equipment is managed by PTS and factory personnel and is not available to outside service organizations.
• The FCN process allows for engineering improvements to be made to the equipment as soon as an enhancement has been identified. These FCNs enhance the safety and reliability of Liebert power systems.
• Safety related FCNs are distributed to the Vertiv customer contact on file. Contract customers are automatically notified and scheduled for installation.
• Technical FCN enhancements are only available, at no charge, to Vertiv contract customers.
The wide range of Vertiv offerings for system startup, preventive maintenance, emergency service, battery management, project management, and customer training are available through your local representative or by calling 1-800-543-2378.
Dawn Bateman
HR Compliance Senior Analyst
FEIN: 31-0715256
File details come from the government source that posted it. Updated .