TMC PWS NEW BRIDGE CONTRACT.pdf

- 1 -

United States Army Garrison—Rheinland Pfalz

(USAG-RP)

Total Maintenance Contract (TMC)

Performance Work Statement (PWS)

For Bridge Contract

- 2 -

Table of Contents

Section Title

1 INTRODUCTION

1.1 PWS Framework and Layout

1.2 Contractor Responsibilities

1.3 Phase-in/Phase-out

1.4 Contractor Administration

1.5 Contractor Interface

1.6 Data and Information

1.7 Supply, Material and Inventory Management

1.8 Compliance

1.9 Liabilities and Responsibilities of the Contractor

1.10 Provide Work Planning and Programming Services

1.11 Work Reception and Coordination

1.12 Develop and Maintain Real Property Master Plan

1.13 Schedule of Services: Installation Status Report (ISR)

1.14 Army Maintenance Application (ArMA) Requirements

2 DEFINITIONS

2.1 Introduction

2.2 Terminology

2.3 Acronyms

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Introduction

3.2 Property

3.3 Services

4 CONTRACTOR-FURNISHED FACILITIES, MATERIALS, AND EQUIPMENT

4.1 Introduction

4.2 Facilities and Equipment Plan

4.3 Facilities

4.4 Materials

4.5 Equipment

5 TECHNICAL DESCRIPTION OF WORK

5.0 Introduction

5.1 Facilities Maintenance - Buildings and Structures

- 3 -

5.2 Facilities Maintenance - Medical/Hospital

5.3 Grounds Maintenance - Improved Grounds

5.4 Reserved

5.5 Utilities, Dams, and Other

- 4 -

5.6 Maintenance - Surfaced and Unsurfaced Areas, Railroads, and Bridges

5.7 Heating and Cooling Services

5.8 Water Services (Other than Wastewater)

5.9 Wastewater Services

5.10 Pest Control - Indoor Pest Management

5.11 Pest Control - Outdoor Pest Management

5.12 Refuse Removal

5.13 Snow, Ice and Sand Removal

5.14 Environmental Conservation Services

5.15 Environmental Compliance Services

6 PUBLICATIONS AND FORMS

6.0 Introduction

6.1 Types

6.2 Provisions

6.3 Distribution Media

6.4 Applicable Publications and Forms

- 5 -

C-1 GENERAL REQUIREMENTS AND INFORMATION

1. INTRODUCTION

1.0.1 BROAD WORK DESCRIPTION

The intention of this contract is to obtain facilities maintenance and facility engineering services in furtherance of the U.S. Army Garrison Kaiserslautern (USAG-RP) mission. This is a Firm Fixed Price (FFP) Indefinite Delivery Indefinite Quantity (IDIQ) contract with Time and Material (T&M) line items. This contract covers all military installations and associated facilities assigned and reassigned to the USAG-RP during the life of the contract. The functional areas describing services that shall be provided through this contract are detailed in this document.

The Contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to perform facilities maintenance and facility engineering services as defined in this Performance-Based Work Statement (PWS), except as specified in Section C-3 as Government-furnished property and services, for the USAG-RP. Requirements include all work typically performed by a Directorate of Public Works (DPW) to include but are not limited to operations, maintenance, repair and minor construction of real property, maintenance and repair of installed building equipment (IBE) and equipment-in-place (EIP). The Contractor shall perform to the standards identified in this PWS. The estimated quantities of work are listed in Technical Exhibits.

1.0.2 USAG-RP MISSION

USAG-RP provides Command and Control, Base Operations Support, Force Protection, and Reception, Staging, Onward Movement and Integration (RSOI) in Support of Contingency Operations, Conduct Area Operations and Support for the Joint Power Projection Platform.

USAG-RP enhances the readiness and quality of life for the total force to meet ongoing and future requirements.

1.0.3 AREA OF SUPPORT

The Contractor shall perform services under this contract at different installations within the USAG-RP area of responsibility. These installations are listed in TE-C-1-003 and TE-C-1-004 and are subject to change at the discretion of USAG-RP based on operational requirements.

1.1 PWS FRAMEWORK AND LAYOUT

- 6 -

In order to provide the Army the installation capabilities and services to support expeditionary operations in a time of persistent conflict and to provide a quality of life for soldiers and families commensurate with their service, U.S. Army Installation Management Command (IMCOM) has developed a "Common Levels of Support" (CLS) program to standardize service levels for bases and installations across the globe. The CLS program can be used to determine output and capability levels based on funding received for a particular time period. In other words, depending on the amount of funding DPW receives, the CLS concept could be used to determine the level of service the DPW can provide for each Service Area, which varies over time. The CLS Manual defines the individual tasks and quality levels that comprise these Service Areas, for example, Service 58, Indoor Pest Management. Although the Government is not incorporating CLS procedures into this requirement, this PWS has been designed largely to mirror the structure and content of the CLS structure based on the Service Areas and service levels that DPW is expected to provide, with the services that DPW does not provide omitted.

See Section C-5 for detailed descriptions of each applicable Service Area.

1.2 CONTRACTOR RESPONSIBILITIES

The Contractor shall manage the total work effort as specified in this PWS and shall assume total responsibility for all requirements in accordance with the Contract schedule. The Contractor shall perform all management, supervisory, clerical, and administrative functions and furnish all qualified personnel, equipment, and supplies as needed to accomplish all work and services required by this PWS. The Contractor shall:

1.2.1 Provide all management services, planning, programming, administration, supervision, personnel, labor, materials, facilities, transportation, and general and specialized equipment, and execution necessary to provide the specified services;

1.2.2 Develop broad strategies and objectives to meet the DPW’s mission, to include work planning and prioritization, programs integration, project acquisition strategy, project prioritization systems, good work management practices, personnel administration, customer relations, data collection and analysis, and generating data and reports;

1.2.3 Perform all work in accordance with this Contract, industry standards, and all applicable Federal and Host Nation laws, regulations, and directives to include applicable publications and instructions listed in Section C-6 and updated by the Contractor, and those detailed in the various functional area specific requirements subsections of this Contract;

1.2.4 Perform all work as specified in the PWS in accordance with the standards stated in Attachment 011 of the solicitation/contract, titled Performance

Requirements Summary (PRS), associated with each functional area and conduct a Monthly

- 7 -

Performance Meeting (MPM) and produce a Monthly Performance Report (MPR) IAW Contract Data Requirements List (CDRL) #0018.

1.2.5 Perform all related Contractor administrative services required to perform work such as material requisitioning, financial control, and correspondence;

1.2.6 Maintain accurate and complete records, files, and libraries of documents to include Federal and Host Nation regulations, codes, laws, technical manuals, and manufacturer's instructions and recommendations, which are necessary and related to the functions being performed;

1.2.7 Correct and maintain the information and data provided in Technical Exhibits in this contract so that the data reflected in each exhibit is current and accurate;

1.2.8 Present Performance Management Plans (PMPs) for each functional area in accordance with Section 1.10 of this PWS;

1.2.9 Ensure work meets the quality and timeliness requirements specified in this contract.;

1.2.10 Employee Uniforms - Uniforms and coveralls shall be company issued with the name of the company and personal ID clearly displayed. Uniforms and coveralls shall not be similar to military uniforms and shall minimally consist of shirts or jackets which identify the company.

1.3 PHASE-IN/PHASE-OUT

1.3.1 Phase-In Period. The period between Contract award date and Contract performance start date will constitute the phase-in period. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this Contract. The Contractor shall take all necessary actions for a smooth transition of the contracted operations. This period shall be 90 calendar days in duration. The Government will make all facilities and equipment accessible to the Contractor during the phase-in period. During the phase-in period, the Contractor shall at aminimum:

(1) Establish a Program Management Office.

(2) Recruit and hire necessary personnel.

(3) Submit AE Form 604-1B for all personnel to obtain personnel security screening and certifications and to obtain installation passes for all personnel.

Submit DD Form 1172-2 to obtain installation computer access cards (CAC) for personnel requiring access to Government computers/systems.

(4) Participate in development of joint inventories and sign for Government-furnished Property (GFP).

(5) Develop and submit any required deliverables as identified in the Deliverables Table.

- 8 -

(6) Attend post-award meetings as required.

(7) Accomplish necessary training to support the functions of this contract.

1.3.2 Phase-Out Period. 90 calendar days prior to the completion of this Contract (to include option periods and award terms), an observation period shall occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. During this phase-out period, the Contractor shall provide full access to Government facilities and equipment to the in-coming Contractor and take all actions necessary to smoothly transition from the activity. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties.

1.3.3 Phase-Out Plan. The Contractor shall develop a Phase-Out Plan to assure a smooth and orderly transfer of contract responsibility to a successor. The plan shall fully describe how the Contractor shall, at a minimum, approach the following issues: employee notification; retention of key personnel; turnover of work-in-progress, inventories, and Government property; removal of Contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Additionally, the plan shall include the contractor’s plan to turnover employee records to the Government relevant to Section 613a of the German Civil Code (Section 613a), which will be provided to offerors on subsequent procurements.

The Contractor’s Phase-Out Plan shall also require an inventory by the incumbent and the Government before conduct of a joint inventory between the incumbent and the successor. The Plan shall also include: Reconciliation of all property accounts, requisitions, and work-in-progress; turn-in of excess property; Clean-up of Contractor work areas; and provision for training of the successor’s personnel on Government-furnished automated information systems (AIS) used in performance of this Contract, specialized equipment, utilities systems, andongoing work that the successor would be required to complete.

- 9 -

1.4 CONTRACTOR ADMINISTRATION

Contractor Personnel: The Contractor shall provide qualified management, supervisory, technical, administrative, and clerical personnel to accomplish all work and services required by this contract. All work and services shall be accomplished within the specified time frames and by personnel with the proper skills, knowledge, certifications, and licenses to perform the services of this Contract, as applicable. The Contractor shall be responsible for all actions of subcontractor personnel in the performance of this Contract. Past staffing levels may not indicate future requirements. The Contractor is expected to implement efficiencies where feasible without degrading customer service or satisfaction. The following requirements shall also apply:

(1) Key Personnel. The Contractor shall provide key personnel for the management and performance of this Contract. Key personnel include, but are not limited to, the following: Program Manager, Alternate Program Manager (an individual pre-designated to perform Program Manager Duties in the absence (for example, illness, vacation, and travel) of the Program Manager), and Quality Control Manager. Any changes to the working status of key personnel shall be submitted to the Contracting Officer’s Representative (COR) for Contracting Officer (KO) approval within five working days prior to the change. The qualifications are as follows:

a. Program Manager (PM)/Alternate Program Manager: The PM shall have as a minimum a Bachelor’s Degree or higher in business, engineering, or architectural disciplines, and shall have a minimum of 5 years’ management experience in facilities management.

b. Quality Control Manager: The QC Manager shall have a Bachelor’s Degree or higher with two (2) years or seven (7) or more years general experience directly related to overall Quality Control functions. All Quality Control personnel shall have a technical education background or, as a minimum, 3 years of technical quality control experience.

(2) Certifications , Permits, Licenses, and Clearances. The Contractor shall provide personnel with specific licenses, certifications, and clearances as required in this Contract. Contractor employees shall be trained, qualified, certified, or licensed for the positions to which they are assigned as required in this PWS prior to starting work. The Government will not provide initial skills training to Contractor employees. The Contractor shall ensure employees possess the specific licenses, certifications, and clearances as defined in this PWS. The Contractor shall ensure that only qualified personnel with required certification and permits execute specialized services requiring those certifications and permits, for example, Verband der Sachversicherer (VDS) and Verband der Elektrotechnik (VDE) for Fire Alarm systems. The Contractor shall maintain records of training qualifications and obtain all certifications, permits, and licenses required for performance of work and for compliance with all applicable U.S., German, and local laws. All applicable professional and occupational standards as recognized by the industry and/or required by law shall apply. Evidence of such documents shall be available for review bythe

- 10 -

COR not later than seven calendar days prior to Contract start date and throughout the term of the Contract. The Contractor shall maintain the work force in such a manner as to ensure that the employees remain fully qualified to perform the work assigned.

(3) Language Requirements. The Contractor shall provide personnel who are capable of reading, writing, speaking, and understanding the English/German languages. Refer to TE-C-1-005 for English/German proficiency requirements. Supervisors shall be readily available and able to communicate with all subordinate personnel regarding work requirements. The Contractor shall provide personnel with the language proficiency and requirements to operate in a workplace where the official language is English, but a majority of the workers speak German as their native language.

(4) Other Requirements. If the Contractor is required or needs to use Government

Schools, requests for school quotas to attend Government Courses of Instruction shall be prepared and submitted to the COR. The Government reserves the right to accept or reject such requests. The Contractor shall ensure that all personnel meet the physical requirements to perform the function(s) and task(s) they are assigned. This may include performing work in conditions of extreme heat and cold, high humidity, and blowing sand and dust, as well as lifting heavy objects and working in areas with excessive noise. No logistical support will be provided to Contractor employees.

Technical Expert status IAW NATO Status of Forces Agreement (SOFA) and its supplementary agreement is not authorized under this Contract.

1.4.1 Program Manager (PM). The Contractor shall perform continual project management and shall provide a Program Manager (PM). The PM shall maintain an office in the facilities provided to the Contractor for the execution of this contract. The PM shall conduct overall management coordination and shall be the central point of contact with the Government for performance of all work under the Contract for the Garrison. A Contractor employee shall be designated as the Alternate PM. The PM and the alternate PM shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the Contract.

1.4.2 Responsiveness. The PM or the Alternate PM shall be on-site and available during normal work hours, Monday through Friday, and shall be available for telephone communication or site attendance with the Contracting Officer’s Representative (COR) 24 hours a day, 7 days a week.

1.4.3 Government Meetings, Conferences, Briefings, and Command Interest. The PM or Alternate PM shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the contracted functions and services as required by the Government to provide effective communication and impart necessary information. The Contractor shall participate in meetings with Installation customers, Federal and Host Nation representatives, and other contractors as required by the Government. These meetings include both on-site and off-site meetings, and the frequency may be weekly, monthly, or as otherwise required.

1.4.4 Reporting Requirement. When the Contractor is requested by the COR to attend a

- 11 -

Government meeting, conference, or trip off the Installation, a report shall be furnished to the COR within two working days after meeting completion. The report shall include identifying information, general observations and conclusions or recommended actions, options, and any additional information, such as handouts. The report format will be approved by the COR.

1.4.5 Unforeseen Installation Closures. The Contractor shall provide, in the Performance Management Plans, contingency plans and SOPs for the continued operation and maintenance of critical systems in the event of installation closure. When an unforeseen Installation closure or curtailment of activities occurs on a regularly scheduled day of work, the Government will have the following options:

(1) Reschedule the work to be performed the following workday;

(2) Reschedule the work on any day acceptable to the Government; or

(3) Have the Contractor continue the work as scheduled.

1.4.6 Hours of Operation. The Contractor shall maintain the following hours of operation:

(1) Regular Working Days: Regular working days as used herein means Monday through Friday of each week with the exception of official Host Nation (HN) holidays for the applicable German Federal States (Bundesländer). However, if work is required on a HN Holiday, it is still considered a regular work day.

(2) Duty Hours. The duty hours for the Government are defined as the hours of 0700-1600, Monday through Friday. Any exception to these hours for a specific work area is outlined within that functional area section of this PWS.

(3) Contractor’s Hours of Operation. The Contractor shall set its hours of operation to accommodate the Government’s duty hours. The Contractor shall ensure that service to customers is not interrupted during break and lunch periods. The Contractor shall vary its work schedules to accommodate these specific requirements.

(3) Availability of the PM/Alternate PM. The PM or the alternate PM, shall be available (accessible by phone) on a 24-hour basis, 7 days a week.

(4) Work Reception. The Contractor shall receive telephone, written, or walk-in work requests at its Demand Maintenance Order Desk during normal operating hours. Telephonic DMO requests shall be accepted 24 hours per day.

1.4.7 Scheduling Meetings. The Contractor shall conduct Scheduling Meetings (SM) and produce Scheduling Meeting Minutes (SMM) at a regular time once a week involving key personnel and Government representatives and produce the meeting minutes The Contractor shall use this meeting for scheduling work and to determine impact on Project Work Order (PWO) The Contractor shall be responsible for keeping meeting minutes and providing a copy to the COR, his or her designated representative, and all meeting attendees within two working days. The meeting will also be used for coordination and resolution of problems. The Contractor shall provide detailed status reports to the COR NLT one work day prior to the meeting. The meeting will include the following topics as a minimum:

- 12 -

(1) Status of Project Work Orders in progress;

(2) Status of Project Work Orders awaiting execution;

(3) Status of Project Work Orders to be estimated;

(4) Scheduling of new Project Work Orders;

(5) Other Issues.

1.4.8 Safety Program. The Contractor shall develop and implement a safety and accident prevention plan that meets all U.S. and German requirements, regulations and laws. As a minimum, the plan shall include: orientation of new employees; annual training for employees;

Hazardous Communications Act requirements; accident reporting and all necessary training to assure compliance with applicable requirements, regulations and laws. Procedures for proper use of personal protective equipment to include that required within specific areas of work shall be included in the training and documentation. All work shall be performed in accordance with OSHA and applicable Host Nation requirements apply. As a minimum, the Contractor shall conduct and document monthly safety meetings for all employees in the individual employee folders and in the Monthly QC Report.

1.5 CONTRACTOR INTERFACE

1.5.1 Interference with Government Operations. Performance of work by Contractor personnel shall not interfere with regularly scheduled U.S. Government operational activities.

The Contractor shall schedule operations so as to minimize interference with Government work and shall coordinate with the COR and all affected customers to schedule operations so as to minimize interference with Government work.

1.5.2 Interference with Contractor Operations. Interference by Government operations that would affect the performance of this contract shall be brought to the attention of the Contracting Officer (KO) or authorized representative. Should the Contractor experience delays, scheduling conflicts, or interference, it shall immediately report the circumstances to the attention of the KO or authorized representative for resolution. Failure of the Contractor to bring such interference to the attention of the COR or authorized representative may result in the U.S. Government not being liable for such interference, other circumstances notwithstanding.

1.5.3 Other Contractors. Other Government contractors will be performing required services in areas associated with the requirements of this Contract. Some contractors will be providing services associated with, and in support of, work identified in this Contract. Some examples are contractors who deliver material to and pick up material from the Installation, construction contractors performing specialized and one-time jobs. The Government will facilitate initial contact between contractors performing other contracts and this Contract. The Contractor shall provide all further required coordination between Contractors for any task specified in this Contract that relates to or impacts on any other contracted work. The Contractor shall be responsible for any support services to other contractors within the scope of this Contract as required by the Government.

- 13 -

1.5.4 Disputes with Customers or Other Government Contractors. The Contractor shall verbally notify the COR of unresolved disputes in receiving support from or providing support to customers or other contractors within two working hours from the time the dispute occurs. The Contractor shall provide written notice of dispute resolution(s) to the COR. Unresolved disputes shall be brought to the attention of the Contracting Officer.

1.6 DATA AND INFORMATION

The Contractor shall prepare all correspondence and maintain all functional files, blank forms, and the technical and administrative publication libraries required to accomplish the functions and tasks included in this Contract. The Contractor shall annotate the date received on all incoming documents and correspondence received. The Contractor shall conduct reports control and records administration programs in accordance with AR 25-400-2 and AR 25-1. The Contractor shall respond to requests for information, including programmed (scheduled) and un-programmed requests. All responses shall meet the criteria defined in this PWS and be provided in English.

1.6.1 Data Criteria. The Contractor shall submit programmed and un-programmed information, subject to Government review for adequacy, utilizing the following criteria:

(1) Complete: To include all information;

(2) Accurate: Factual and correctly tabulated data;

(3) Preparation: In accordance with applicable publication or other specified format;

(4) Name and signature of Program Manager or his representative;

(5) Timely: Provided within the specified time frames;

(6) Distribution: Provided to the specified offices.

1.6.2 Access to Data and Information. The Contractor shall ensure that all Contractor-generated technical records, reports, files, and other documentation are made available to the KO and other authorized Government representatives during the performance of this Contract.

Documentation shall be centrally located at the Contractor’s on-site offices at each Garrison.

The Contractor shall obtain COR approval before releasing any information that has been stored, generated, or archived related to this Contract at the Contractor’s corporate or other off-site offices, to other Government activities or agencies, to other contractors, or to private parties.

1.6.3 Marking Proprietary Information. All records, files, reports, and data deemed proprietary by the Contractor should be clearly marked accordingly. The Government will make the final determination of the appropriateness of proprietary claims by the Contractor.

1.6.4 Release of Information: The contractor shall not release any news (including photographs and films, public announcements, or denial or confirmation of same) or installation-

- 14 -related information of any subject matter within this contract or any phase of any program herein to the media or any other unauthorized users without proper approval from the COR.

1.6.5 Regulations, Manuals, and Technical Documents: The contractor shall become familiar with and comply with all pertinent regulations, manuals, and applicable technical documents. A comprehensive, but not all-inclusive, list of current regulations, manuals, and technical documents applicable to this contract are listed in section C-6. The contractor shall maintain and add to this list through the course of the contract to provide a complete and accurate set of documents.

1.6.6 Commercial Publications and Libraries. The Contractor shall procure the commercial publications, including manufacturer’s manuals, necessary to perform under the terms of this Contract. Publications will be made available to DPW personnel for shared use. The Contractor shall maintain the Technical Reference Libraries, including all publications, data, exhibits, and other information provided therein. The Technical Reference Libraries shall be updated as required to ensure that all information therein is correct. The Technical Reference Libraries will be paid for and established by the Contractor. These libraries will be the property of the Contractor, but they are to be shared with the Government over the life of the contract.

1.6.7 U.S. Regulations and Installation Policies and SOPs. The Contractor shall be responsible for complying with all U.S. Government regulations and any Installation policies and SOPs specified in this PWS and in Section C-6.

1.6.8 Host Nation Laws and Regulations. The Contractor shall comply with all of the applicable Host Nation Laws and Regulations governing performance of the Public Works activities necessary under the terms of this contract. In case of conflict between U.S. laws and Host Nation laws, the most stringent shall apply.

1.6.9 Updates. The Contractor shall order, follow-up, and ensure timely distribution of updates and other publication requirements. Publications shall be kept current and maintained in accordance with DA PAM 25-33 and applicable Army regulations and other directives listed in Section C-6. The Government will provide updates of Army and U.S. Government documents when not available through commercial means. The Contractor shall obtain updated Host Nation documents.

1.6.10 Use of Terms. Publications may contain references to divisions, such as "Supply Division," "Maintenance Division," "Transportation Division," or "Services Division," or to branches within those divisions. Such terms shall be interpreted to mean "the Contractor" as used herein, unless the cited function is specifically excluded herein.

1.6.11 Data entry. The Contractor shall enter all data created by his workforce or bythe DPW into the existing General Fund Enterprise Business System (GFEBS)—or any other DoD database used for similar purposes—and into the DPW Geographic Information System. The Contractor

- 15 -shall formulate all data on work performance to identify all information required in GFEBS.

DPW will provide required instruction for other than standard format data entry requirements.

The Contractor shall develop and maintain computer language programs with the capacity to retrieve data from various SQL based databases to analyze and provide output as requested by the DPW. In addition, the Contractor shall maintain all PMO/OWO, DMO, and PWO data, to include work completed, work to be completed, status, and estimated time required, on a website that is accessible to DPW personnel. The following requirements also apply:

(1) Data Management. The Contractor shall use existing programs or develop new programs to accomplish the tasks outlined in Section C-5 of this document, within the time frames specified, or mutually agreed upon by the Contractor and the DPW, or as requested by the COR. Within 30 calendar days of acceptance programs, program documentation shall be submitted to the COR.

The Contractor shall provide program documentation and step instructions in English, and if requested by the Contracting Officer, in German, for the use of all files and programs created and/or modified by the Contract. The Contractor shall provide training and assistance to Government personnel for using the files or computer programs created or modified by the Contractor as required.

(2) System Administration. When assigned Government personnel are not available, GFEBS administration and computer operation functions shall be performed IAW the GFEBS computer operation manuals. Execution of system administration shall include, but is not limited to changing of media for back- ups of database files and operating system programs routinely.

Electronically and/or telephonically report all failing system processes to the DPW the next U.S. Government workday following the failed process.

(3) Local Area Network (LAN). The Contractor shall assist Government personnel in the administration/operation of the local area network. The Contractor shall also implement and maintain Computer Security (COMPUSEC) and Communication Security (COMSEC) SOPs for all computer hardware and software under control of the Contractor. This includes publishing and enforcing the SOPs to counter the threat to their computer systems with an effective plan in accordance with the contract. The Contractor shall develop, implement and maintain a standard menu system for local application programs in UNIX and/or ORACLE systems.

1.6.12 Contractor IT Services

(1) Personnel Requirements: The Contracting Officer's Representative (COR) will compare contractor personnel qualifications to requirements of Army Regulation 25-2, Information Management Information Assurance, to ensure contractor-nominated IA and SA positions meet minimum requirements before acceptance for employment. If the

- 16 -personnel provided are noncompliant with AR 25-2 requirements, the COR will notify the Contracting Officer for implementation of contract remedies.

(2) IT System Requirements: For contractor-owned, operated, or managed databases, the contractor will conduct an initial comprehensive vulnerability assessment of the configuration, security, and network upon which the servers reside, and provide the complete results to authorized Army representatives. Contractor-owned and operated ISs will meet all security requirements for Government-owned hardware and software when operating on the AEI, managing, storing, or processing Army or DOD data or information, or conducting official communications or business in accordance with AR 25-2.

1.7 SUPPLY, MATERIAL AND INVENTORY MANAGEMENT

The Contractor shall obtain available supplies and materials for use in the course of this contract, both administrative and operational, through its own procurement system. The Contractor shall have the option to request U.S. Government-specified items through the General Services

Administration (GSA), Defense Logistics Agency (DLA), Army Materiel Command (AMC), 200th Theater Army Materiel Management Command (200th TAMMC), and Engineer Support Center (ESC), through the DPW supply system. However, the Government has no obligation to provide supplies or materials to the Contractor for the performance of work under this contract.

The Contractor shall adhere to the following requirements:

1.7.1 GFEBS Accountability. During the contract’s phase-in period, the Contractor and the U.S. Government shall conduct a joint initial inventory of any Government-furnished equipment, vehicles, materials, and supplies for input into the GFEBS database, or other future DOD database used for similar purposes. The operational or condition status shall be jointly determined. Items found not to be in working order or not suitable for their intended purpose shall be recorded. The COR and Contractor shall certify the joint inventory as accurate. The Contractor shall establish a schedule to perform periodic inventories in accordance with FAR

45.508 and AR 710-2.

1.7.2 Inventory Records. Throughout the contract period, the Contractor shall keep the inventory records current. The COR will verify and approve inventory records. The Contractor shall use an accounting system for Government-furnished equipment that fulfills the requirements found in FAR 45.5.

1.7.3 Shop Stock. All existing shop stock, including supplies, materials, and parts, will be made available to the Contractor at the start of the period of performance for this contract the Contractor will be responsible for acquisition of materials so as to ensure that all Government requirements are met.

- 17 -

The contractor shall only invoice for contractor furnished materials as consumed during specific requirements.. The Government will not pay for the Contractor’s shop stock until it is consumed.

The only exception is the Self- Help Issue Point (SHIP) shop stock identified at C-4.4.2.4. The Government will pay for Contractor’s entire SHIP shop stock inventory as purchased. It is the Contractor’s responsibility to create an inventory system to meet the Government’s need and be responsive to the requirements.

1.7.4 Critical Parts, Material and Items. The Government and the Contractor shall together develop a listing of critical parts, material and items not later than 30 calendardays prior to the start of performance.

1.7.5 Inventory Disposal. Items not suitable for re-use shall be turned in to the appropriate disposal activity and accounted for properly. All refuse generated by this Contract shall be legally disposed of meeting all Host Nation guidelines for disposal (including disposalof hazardous materials). Refuse shall be disposed of on a regular basis in order to ensure a neat and orderly appearance of the Contractor's area of responsibility and the surrounding areas. The burning of debris, waste material, and other salvageable items is prohibited. If materials are salvaged, disposed of by resale, or other method, such disposal or resale shall comply with all Host Nation rules and regulations, which control or affect such disposal. This shall include, but not be limited to, informing the receiver of the material or items of the presence of any substance which is regulated.

1.7.6 Salvage. Existing material and equipment which has been removed or disconnected from a work site and is determined by the COR to be in sound condition or of recyclable value, but is not specified for reuse, shall remain the property of the U.S. Government.

Reusable material and equipment shall be identified, cleaned, and stored in an area designated by the COR. The Contractor shall, in coordination with the COR, clear from the work site and haul off to an approved dumping site unusable surplus material and debris resulting from work under this contract. The Contractor shall sort by type and turn in to the nearest U.S. Government Defense Reutilization and Marketing Office (DRMO) for resale or salvage resalable material such as iron, copper, aluminum, and steel. The DRMO location for resale of materials is located at Kaiserslautern Army Depot. Receipts resulting from turn-in actions shall be returned to the COR. The Contractor shall maintain and keep on file all records of disposal.

1.7.7 Policing Work Sites. The Contractor shall remove from each work area, at the end of each day and completion of the job, all waste, material and by-products resulting from work performed. The Contractor shall ensure that the worksite is clean prior to returning to the customer. The Contractor shall return usable material to a designated storage area for reuse.

1.8 COMPLIANCE

1.8.1 Permits. The Contractor shall, without additional effort by the Government, obtain all certifications, licenses, permits, and qualifications required for performance of work and for complying with all applicable Federal and Host Nation laws and regulations. Evidence

- 18 -of such documents shall be maintained on file. English and German language proficiency qualification requirements are contained in TE-C-1-005.

1.8.2 Inspection Documentation. The Contractor shall maintain on file documentation of all inspections and visits, to include the name(s), identification number(s), agency(s) of the inspector(s), reason for visit, and any remarks made during the visit. The Contractor shall include a copy of all reports received and, if samples are collected, similar samples. A statement signed by the Contractor validating its authenticity shall accompany samples.

1.9 LIABILITIES AND RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall be responsible for the following work activities and shall be fully liable for all damages resulting from deficiencies thereto.

1.9.1 SECURITY REQUIREMENTS AND RESTRICTED AREAS

Contractors requiring access to secured areas shall be required to have an authorized Government escort during times when Contractor personnel are performing work under this contract in a restricted area. To avoid unnecessary delays in the performance of service in restricted areas, the Contractor shall arrange for an appropriate escort into those areas by coordinating a date and hour with the Installation Coordinator at least 5 working days in advance in cases of scheduled or routine maintenance or repair services and immediately for emergency requirements. If the Installation Coordinator or the coordinator’s alternate is not available, the Contractor shall coordinate with the COR for a date and hour. The Contractor will be provided a list of Installation Coordinators 15 calendar days before performance start. The Contractor shall notify the COR when the Contractor’s personnel will be unable to perform work as scheduled because escort personnel are not available. A list of USAG-RP security zones is contained in TE- C-1- 002.

1.9.1.1 Required Training:

1.9.1.2 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil.

Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

- 19 -

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.9.1.3 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

Verification of the training shall be provided to the COR within 5 calendar days after completion of the training.

1.9.1.4 Suspicious Activity Reporting Program Training: The contractor and all associated subcontractors will brief all employees on the local Suspicious Activity Reporting Program Training (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within thirty

(30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty

(30) calendar days after the contract is awarded and/or upon completion of the training by newly hired personnel.

1.9.1.5 Information Assurance (IA) Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training. All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2, Information Assurance, within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and subcontractor personnel performing services under this contract with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Contractor personnel must complete refresher training every twelve (12) months.

1.9.2 INSTALLATION ACCESS CONTROL SYSTEM (IACS) PASSES

1.9.2.1 IACS Compliance. The Contractor shall be responsible for assuring all employees and subcontractors performing work under this contract obtain necessary installation and facility access as required by Army Europe Regulations (AE) 190-13, 190-16,190-16-G, and 604-1B.

Contractor shall submit an initial list of all IACS passes issued to the COR 15 days after the start of contract performance. Thereafter, a Quarterly updated list with a summary of changes in that period shall be provided to the COR NLT 5 working days after each quarter.

- 20 -

1.9.2.2 IACS Management. The Contractor shall develop and maintain an IACS Management System containing Active and Historical data on all IACS passes issued and turned

in. Data shall consist of, but not limited to:

(1) Applicant Name;

(2) Company Name;

(3) Date Issued/Turned in;

(4) Installation/Time Access;

(5) Sign-in Privileges; and

(6) Force Protection Level Access (Not Higher than CHARLIE)

1.9.2.3 Return. Government-furnished identifications shall be returned to the nearest IACS office NLT 3 working days after termination of Contractor employee or subcontractor. A signed statement certifying IACS Pass was turned in will be provided to the COR on day of pass turn-in. In addition, a similar statement shall be submitted to the COR at end of the contract performance period. The statement shall contain:

(1) Employee/Subcontractor name;

(2) Termination date;

(3) IACS office; and

(4) Date turned in.

1.9.2.4 Security Zones. To enter the security zones, buildings, or weapon storage areas, the Contractor personnel shall:

(1) Possess a valid Identity Card as described in this PWS;

(2) Possess valid work documentation which describes the kind of construction, repair or maintenance work to be performed; and

(3) Give prior notification as specified for DMO, PMO/OWO and PWO work in

Section 1 of the PWS for access to restricted areas within each security zone including the name of the person in the secure area who will accompany the worker. Signing in of each person is generally required.

1.9.3 CONTRACTOR VERIFICATION SYSTEM (CVS) FOR COMMON ACCESS CARDS

(CAC)

1.9.3.1 Subcontracts. If the contractor has subcontractors’ performing on this contract, the primary contractor shall insert FAR Clause 52.204-9 in all subcontracts when the subcontractor is required access to a Federal information system. CACs will be limited to Contractor personnel requiring computer usage and may require justification.

1.9.3.2 The Contractor shall designate a POC for CACs. The contractor shall maintain a log in excel format provided by the COR and due to the COR by the 15th of each month. The Government reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

- 21 -

1.9.3.3 Access to the USAREUR network: If contractors requires access to the Government network, the Contractor must complete following network requirements:

a. DoD IA Awareness Training (https://ia.signal.army.mil)

b. AE Information System User Test (https://itt.eur.army.mil/Login.aspx)

c. WNSF - Portable Electronic Devices and Removable Storage Media

WNSF - Personally Identifiable Information (PII) WNSF - Phishing Awareness WNSF – Safe Home Computing WNSF – Thumb Drive Awareness WNSF – DAR-Data Armor and File Armor for End-User WNSF – Army G3 Computer Security Training https://iatraining.us.army.mil

d. Additional may be required by requiring activity.

1.9.3.4 Computer Network Access Information. For every contract employee requiring USAG-RP computer network access, the Contractor shall provide the following information to the Technical Assistant (TA) for input into the CVS:

Last name;

First name;

Middle name (optional);

Social Security Number/Foreign ID Number;

Date of birth; and E-mail address (may be either the e-mail address of the incoming individual or the designated POC).

1.9.3.5 Initial Application and Login (Return). The TA will provide the user ID and password. The Contractor employee shall log into the CVS System and complete and submit/confirm the application. The application may be accepted, returned, or rejected by the TA. If the application is returned, the Contractor’s employee shall follow guidance provided.

Contractor’s POC/ employee may contact the TA for additional guidance in an attempt to correct issues.

1.9.3.6 Initial Application and Login (Rejected). If application is rejected by the TA, the Contractor POC / employee shall contract TA for guidance in an attempt to correct issues.

1.9.3.7 Application Approval. Upon approval of the application, the Contractor employee shall receive an e-mail sent to the address provided stating the Common Access Card (CAC) application was approved and to proceed to the Pass Office to obtain a CAC.

1.9.3.8 The Contractor shall notify the COR by phone with a follow up in writing when an employee…