EXHIBITS_-_11_01_12.doc

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ARMED SECURITY GUARD SERVICES
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TIRMS-13-R-00002
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EXHIBITS

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EXHIBITS AND ATTACHMENTS

TABLE OF CONTENTS

EX. 1 - Post Locations________________________

Pg. 2 (Austin, TX; Holtsville, NY; Washington DC; Lanham, MD) EX. 2 - Productive Guard Hours_____________________

Pg. 4

EX. 3 - Quality Assurance Surveillance Plan

Pg. 5 EX. 3a – Performance Requirements Summary (PRS)___

Pg.13 EX. 4 - Application of Criteria for Deductions

Pg.16 EX. 5 - Report of Training Completion

Pg.21 EX. 6 - Description of Training to be provided by the Contractor

Pg.23 EX. 7 - Description of Training to be provided by the Government

Pg.29 EX. 8 - Federal Law Enforcement Training Ctr Semi-automatic Pistol Course

(SAPC)

_______________________________________________Pg. 30 EX. 9 - Contractor’s Certification of Firearms Training

Pg. 34 EX. 10 - Contract Guard Inspection Report

Pg. 35 EX. 11 - Training Schedule and Plan

Pg. 36 EX. 12 - Security Incident Report

Pg. 37 EX. 13 - Certificate of Medical Examination OF 178

Pg. 38 EX. 14 - Patrol Vehicle Requirements ___________

Pg. 39 EX. 15 - Contractor Provided Communication Equipment___________________Pg. 41 EX. 15a Contractor Provided Uniforms_____________________________ ____Pg. 42 EX. 16 - Key Personnel Resume

Pg. 46 EX. 17- Receipt of Property

Pg. 47 EX. 18 - Follow-up Orientation for Contract Guards

Pg. 48 EX. 19 - Federal Holidays List

Pg.49 ATT. 1 – Collective Bargaining Agreement for

TBD

ATT. 2 – DOL Wage Determinations

TBD

EXHIBIT 1 Post of Duty Locations Austin Campus

IRS POD
FSL
SQ. FT.
Submission Process Bldg
IV
477,904

3651 S. IH-35

Austin, TX 78741

IRS/VA Warehouse
II
144,101

2021 Woodward Street

Austin, TX 78741

Future Stars Child Ctr
II
8,311

3819 S. IH-35

Austin, TX 78741

Customer Service Bldg
III
225,054

1821 Directors Blvd.

Austin, TX 78744

Southpark Building J
II
38,898

2191 Woodward Street

Austin, TX 78744

Southpark Building K
II
29,763

4175 Friedrich Lane

Austin, TX 78744

South Tech Building 4
II
42,504

2101 E. St. Elmo #400

Austin, TX 78744

Southpark Office Center
III
92,335

5015 S. IH 35

Austin, TX 78744

JJ Pickle Federal Bldg
IV
104,827

300 E. 8th Street

Austin, TX 78701

Brookhaven Campus

Main Campus

1040 Waverly Ave. Stop #980
IV
545,901

Holtsville, NY 11742

Offsite Support Location

5000 Corporate Drive
III
138,779

Holtsville, NY 11742

Offsite Support Location

1 Corporate Drive
I
44,612

Holtsville, NY 11742

National Capitol

Main IR

1111 Constitution Ave.
IV
1,244, 706

Washington, DC 20224

New Carrollton Federal Bldg

5000 Ellin Road

IV
1, 037, 962

Lanham, MD 20706

Exhibit 2 Productive Guard Hours (Excel document Attached)

EXHIBIT 3

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Armed Guard Services

1.0 Objective: The purpose of this plan is to provide a QASP for security services performed at the Austin, TX Campus, Brookhaven, NY Campus and National Capitol locations, 24 hours a day, 7 days a week, 365 days a year (24x7x365). This plan provides a basis for the Contracting Officer's Representative (COR) to evaluate the quality of the Contractor's performance. The oversight provided for in the contract and in this plan shall ensure service levels reach and maintain the required levels throughout the contract term. This plan shall provide the COR with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for the required annual past performance evaluations.

2.0 Performance Standards:

2.1 Frequency: The COTR shall evaluate the current levels of performance according to the standards set forth in this contract. During performance of this contract, the COR shall take periodic measurements as specified and shall analyze whether negotiated frequency of measurement is appropriate for the work being performed.

2.2 Management Responsiveness: The COR shall determine whether the Contractor has managed the contract effectively and efficiently with successful and timely response in screening and escorting visitors, monitoring surveillance equipment, etc.

3.0 Evaluation Methods: The COR shall conduct performance evaluations based on the required performance levels as set forth in the contract.

3.1 Service Level Monitoring: The Contractor shall provide sufficient qualified personnel to provide security services for Austin, Brookhaven and National Capitol locations 24x7x365. Customer/visitor feedback shall be sought to ensure complaints, investigative reports, and responses to alarmed sites are resolved as quickly and efficiently as possible.

3.2 Certification: Prior to contract award, the Contractor shall provide the COR all certificates, medical evaluations, and other required permits for all individuals.

3.3 Visual Inspections: The COR shall conduct routine visual inspections [Exhibit 10] to ensure uniforms are worn properly, and routine checks to make sure firearms are returned to and inspected by the supervisor at the end of the day, and ensure all requirements listed in Exhibit 10 (Items 1-10, and all Miscellaneous Contract Requirements 1-5) are in compliance, and document their status.

3.4 Safety Precautions: The Contractor shall provide the COR safety procedures to ensure security operations are performed in a safe manner. This includes methods that ensure continuous strict adherence to proper safety procedures, particularly firearms safety, motor vehicle safety, etc.

4.0 Measures:

4.1 Entrance Control

Performance Objective: The Contractor shall respond in a courteous and professional manner to information requests by anyone at all times. The Contractor shall verify identification of persons entering Austin, Brookhaven and national Capitol parking lots and buildings. Through technical direction, the COR or the Alternate COR, may require the Contractor to inspect packages, handbags, vehicles, etc., to detect weapons, contraband, and the like by use of Magnetometers, X-Ray and/or handheld wands.

Performance Measures:

a. Respond to information requests immediately.

b. Review of identification is timely, accurate, and complete.

c. The officer submits daily reports of entrance violations to the Supervisor.

4.2 Fixed Posts

Performance Objective: The Contractor shall assign guards at to cover fixed posts, stationary positions at the entrances to a building, or at other designated areas as directed by the COR to ensure only authorized access. The Contractor shall monitor closed-circuit televisions and alarm monitoring equipment or other such equipment in order to dispatch guards promptly to respond to emergency situations.

Performance Measures:

a. Fixed posts shall be staffed at all times.

b. Notice is given immediately to the Supervisor of all incidents.

c. The officer submits written incident reports to the Supervisor within a twenty-four (24) hour time frame.

d. All written incident reports are clear, accurate, and complete.

4.3 Roving Patrol

Performance Objective: The Contractor shall assign Roving Patrol Guards in accordance with routes and schedules established in the Post Orders. Procedures for Roving Patrol Guards shall include, but are not limited to, the following:

a. Hazardous Conditions: Report, in written format, daily, in accordance with procedures in the Officer’s Duty Book, any hazardous or potentially hazardous conditions and items in need of repair, including, but not limited to, inoperative lights, perimeter fence fabric damaged/cut/erosion under the fence or gate allowing access/etc., emergency equipment (strobes/horns) not operating properly, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.

b. Additional duties may include: Turning off unnecessary lights, securing empty offices, opening and closing (secure) doors, windows, gates, etc.

Performance Measures:

a. The guard immediately reports to the Supervisor any deficient areas identified.

b. A report is submitted daily to the Supervisor, by the end of the guard shift.

c. Report is accurate, complete, and is timely.

4.4 Injuries and Illnesses

Performance Objective: The Contractor shall obtain medical assistance when necessary in the event of injury or illness to anyone in IRS protected space or on government delegated grounds, in accordance with the Officer’s Duty Book. The Contractor shall escort medical/first responder (police/fire) personnel to the scene and control the scene so medical personnel can perform duties unhindered.

Performance Measures:

a. The guard shall report all incidents immediately to the Supervisor/Watch Commander.

b. The guard shall prepare a written report and submit it to the Supervisor by the end of the guard shift.

c. Report is accurate, complete, and timely.

4.5 Personal Escort Duties

Performance Objective: The Contractor shall provide a personal escort for designated personnel, when the COR or duly authorized representative gives direction, to deter threats to the personal safety of these individuals.

Performance Measures:

a. The Contractor shall log in all escorted personnel and their destination, prior to beginning the escort, and log out the escorted personnel upon their exiting the property.

b. A daily report is submitted to the Supervisor, by the end of the guard shift, of all escorted parties.

c. Report is complete and accurate.

4.6 Building Rules and Regulations

Performance Objective: The Contractor shall monitor building occupants’ and visitors' behavior to ensure compliance with posted building rules and regulations and to ensure ALL occupants (no exceptions) properly display a valid government ID Card/Badge (includes visitor badges), and is properly escorted, as appropriate,.

Performance Measures:

a. Immediate action as necessary, and notifications of building rule and regulation violations are made immediately to the Supervisor.

b. Verbal notification is made immediately to the COR.

c. A written report is submitted to the COR, through the Supervisor, by close of business the next business day.

d. Report is complete and accurate.

4.7 Law and Order

Performance Objective: The Contractor shall enforce law and order in accordance with the contract and building regulations, PSEP post orders, and other verbal or written instructions. In performance of the prescribed physical security duties, the Contractor shall be responsible for the detection, detaining, and reporting of any person or persons attempting to gain unauthorized access to the IRS facilities or property.

Performance Measures:

a. Notification is made immediately to the Supervisor when an unauthorized attempt to access IRS space occurs.

b. Incident reports are submitted to the Supervisor by the end of the shift.

c. Report is complete and accurate.

4.8 Emergency/Special Keys

Performance Objective: The Contractor shall have control and store Emergency/Special Keys issued by the COR. The Contractor shall receive, issue, and account for all emergency/special keys to various offices, gates, and perimeter doors/s to IRS protected space.

Performance Measures:

a. A daily report is submitted to the Supervisor, specifying all keys issued and to whom, and is forwarded monthly to the COR.

b. Contractor shall complete Key Usage Accountability Form accurately.

4.9 Security and Fire Systems

Performance Objective: The Contractor shall monitor the fire alarm enunciator panels and intrusion detection systems and other protection devices or building equipment, responding to all emergency alarms.

Performance Measures:

a. Report all security and fire systems incidents immediately to the Supervisor and immediately dispatch patrol(s) to investigate the alarm and assess it via CCTV reporting status to guards

b. Reports are submitted at the end of shift to the Supervisor and forwarded to the COR by close of business.

c. Reports are complete, accurate, well written, timely, and in compliance with instructions.

4.10 Lost and Found

Performance Objective: When the Contractor receives notification of a found item, the Contractor shall make a receipt (GSA Form 1039 and Property Tag, IRS Form 105654) for the item, store, and notify the COR of the found item(s).

Performance Measures:

a. The officer shall immediately log in the item upon possession.

b. A report is submitted to the Supervisor, by the end of the guard shift, outlining the description of the item and post location.

c. Report is complete, accurate, well written and timely.

4.11 Flying Flags

Performance Objective: The Contractor shall fly the United States flag in locations directed by the COR (which includes taking the flags down at sunset and putting them up at sunrise). Frayed and worn flags shall be reported to the COR for replacement by the Agency.

Performance Measures:

a. Flags shall be raised and lowered in accordance with the terms of the contract.

b. The guard shall immediately report frayed and worn flags to the Supervisor.

c. A report of frayed and worn flags is submitted to the Supervisor by the end of the guard shift.

d. Report is complete, accurate, well written, timely, and in compliance with instructions.

4.12 Civil Disturbances/Criminal Acts

Performance Objective: The Contractor shall perform other security functions, as may be necessary, in the event of situations or occurrences such as civil disturbances or attempts to commit other criminal acts adversely affecting the security and/or safety of the Government, its employees, property, and the general public lawfully in the Government-delegated buildings.

Performance Measures:

a. Immediately report all disturbances to the Supervisor.

b. A report shall be submitted to the Supervisor within two hours of a disturbance or criminal act. Report shall include events, locations and any other pertinent information.

c. Report is complete, accurate, and timely.

4.13 Emergencies

Performance Objective: In case of an emergency situation, the Supervisor has the right to direct the activities of the guard force in order to coordinate the timely response to the emergency. All such direction shall be issued through the COR or their designee. Examples of emergencies include; but are not limited to such things as bomb threats, HAZMAT situations, fire, imminent or the potential for imminent personal danger to Government/IRS employees, visitors, etc.

a. Preferred Response - The Supervisor and officers on roving patrol shall be used to respond to emergencies before using officers at fixed posts. Emergency response shall not extend beyond four (4) hours without oral or written authorization from the Contracting Officer.

b. Notifications - The Supervisor shall immediately notify the COR or Alternate COR of action(s) taken during normal business hours, i.e., emergency situations such as HAZMAT reports, fire, injuries, thefts, etc.

c. No additional costs shall be charged to the Government for the diversion of staff-power and the Contractor shall not be penalized for the normal daily work not performed, which was otherwise scheduled, during the authorized diversion. A record of the diversion, with explanation, shall be prepared and forwarded to the COR the next duty day.

Performance Measures:

a. Immediately report emergency situations to the Supervisor.

b. Immediately notify the COR of the situation and action taken.

c. Emergency procedures are followed in accordance with the terms of the contract.

d. Within 2 hours of the emergency, a report is submitted to the Supervisor, who includes a report of diversions with an explanation.

e. Report is complete, accurate, and timely.

4.14 Incident Reports

Performance Objective: The Contractor shall prepare all necessary reports concerning accidents, HAZMAT situations, fires, bomb threats, unusual incidents, or unlawful acts for submission to the COR or Alternate COR. Such incidents shall be entered in the Officer's Duty Log and an Incident Report shall be prepared. All such reports shall be recorded on forms furnished by the Government, and shall be completed prior to the officer leaving the building. All officers who respond shall prepare separate reports giving their knowledge of the incident. For most instances, two or more officers shall prepare reports on the same incident. The Supervisor shall review all reports and prepare a summary of the response to an incident within twenty-four hours.

Performance Measures:

a. Incident reports are submitted to the Supervisor within 2 hours of incident.

b. Report is complete, accurate, well written, timely, and in compliance with instructions.

4.15 Training

Performance Objective: The Contractor is responsible for ensuring all contract employees receive and successfully complete all required training prior to starting work on the contract. The training requirements are specified in Exhibits 6, 7, 9 and 11.

Performance Measures:

a. Training is conducted timely.

b. Training Schedule and Plan is in accordance with contract requirements, The Training Schedule and Plan [Exhibit 11] shall be prepared by the Contractor and submitted to the COR per the contract for approval and coordination. The Government reserves the right to modify and/or revise the Training Schedule and Plan, as deemed necessary, for the integration and scheduling of Government provided training (the Contractor should not submit any additional costs for revisions or amendments, unless such revisions or amendments result in an increase to required training hours or otherwise affect the cost of providing the required training). The Contractor shall follow the format of Exhibit 11; Training Schedule and Plan, in preparing and reporting scheduled training.

c. Instructor Qualifications

The Contractor shall provide the instructor for all formal (off-site) training. The instructor is to be qualified to instruct or teach the specific subject or topic required. Contractor must be able to provide documentation that the person instructing has sufficient experience in/with the subject to be able to instruct the subject in an authoritative, practical, and current manner.

Such documentation shall be current (by date) and shall meet the approval of the COR. Copies of the instructor's documentation shall be submitted to the COR prior to instruction/training class. A shift supervisor shall ensure all on-the-job training is completed at each post location. Documentation of such training shall be provided to the COR.

d. Lesson Plan and Other Training Materials

Unless otherwise authorized in writing by the CO, only Government‑developed lesson plans and materials shall be used to conduct the requested training.

The COR shall provide one (1) copy of lesson plans to the Contractor within 14 days after the award and prior to performance of the contract. The lesson plans detail the presentation of all of the subjects listed in Exhibits 6, 7 & 11. The Contractor shall be responsible for duplicating student handouts and other training materials as necessary to conduct training. References and other instructional materials provided by the COR shall remain the property of the Government.

e. Facilities

The Contractor shall ensure that Contractor‑presented training is conducted in an environment conducive to the presentation, application, and reception of the lesson objective(s). The Contractor shall identify the training facility to be used on Exhibit 11, Training Schedule and Plan. The COR reserves the right to approve or disapprove scheduled site. In the event of a dispute, the matter shall be referred to the CO.

Training presented by the Government shall be conducted at a site selected by the COR.

f. Firearm Instruction and Qualification

The Contractor shall provide instruction in the state “Use of Force” requirements/limitations, nomenclature, functions, proper and safe handling and use of the firearm, and shall ensure each prospective guard is qualified by the anniversary of their original entry on duty date for this contract with the authorized firearm and ammunition. The criteria and standards set forth in Exhibit 6, Description of Training to be provided by the Contractor, and Exhibit 8, Federal Law Enforcement Training Center Semi-Automatic Pistol Course, shall be used. All instructors and qualifying officials are subject to the approval of the COR. Written certification of each prospective employee's firearm qualification shall be submitted to the COR prior to the employee's entry to duty. Unless qualified with the authorized 9 mm caliber firearm, with a minimum score of 210, a prospective employee cannot perform duties under the terms of this contract. Contract employees will only be allowed two attempts to qualify.

g. Officer Proficiency Examination

Subsequent to the pre‑assignment basic firearms training and qualification, but prior to scheduled classroom training, a comprehensive examination shall be administered to all officers as a member of a contract security force providing protection for an IRS Facility. The pre-assignment proficiency examination shall be prepared and administered by the Government. The examination shall consist of questions involving:

1) Authority and Responsibility of guards,

2) Elements and Functions of Security Systems,

3) Response to Emergencies,

4) Post Orders and Procedures,

5) Access Control,

6) Patrols and Reports,

7) Public Relations,

8) Traffic Control, and

9) Communications

h. Tenured Officer Proficiency Examination

Every three (3) years, all tenured officers are required to undergo tenured officer training. Training shall be administered by the COR. The examination shall consist of questions pertaining to the subject material identified in item g above. To be eligible to continue work under this contract, a tenured officer must achieve a minimum score of 80% correct answers or better. The COR shall certify scores. A written certification of test scores shall be directed to the Contractor for subsequent reporting to the individual(s) concerned.

i. Follow‑up Orientation

The Contractor shall provide follow‑up orientation for each employee within fourteen calendar (14) days of his or her initial assignment to duty. This orientation may be accomplished while the guards are on duty. The Contractor shall certify, in writing, to the COR as to the completion of follow‑up orientation for each guard. The follow‑up orientation shall include the following exposure(s) and augmenting instruction:

1) Facility organization and operations, (one (1) hour)

2) Policy and specific procedures for responding to emergencies, bomb threats, incendiary devices, disasters, tactical approach to incident scenes and cover and concealment, etc., (one (1) hour)

3) Locations, procedures for, and operation of fire alarms, sprinkler valves, and fire fighting equipment (one (1) hour)

4) Procedures for the operation of security systems (one (1) hour)

5) Access controls, including one‑on‑one, On-The-Job Training (OJT) assignment(s) to gate(s) and doors (four (4) hours)

6) Post Orders and operations, (four (4) hours).

7) Local radio, phone, cell phone, or hand and arm communications and techniques

j. Evaluation of Training

The COR shall evaluate the quality and completeness of training provided all contract personnel. Evaluations shall include reviews of techniques and methods of instruction, motivation, adequacy of classroom and supportive adjunct training materials, and individual guard’s retentiveness.

When deemed appropriate, the CO or the COR may request that alterations, changes, or modifications are made in the Contractor's training plans, program, schedule, and/or instructor cadre.

K. Make‑up Training

When necessary, the Contractor shall schedule guards, unable to attend regularly scheduled training, to make‑up training sessions. The Contractor shall submit a monthly report to the COTR on all training conducted. Report is accurate, complete, and timely.

EXHIBIT 3a

ARMED SECURITY GUARD

PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective
Performance Standard
Maximum Allowable Degree of Deviation from Requirement
Monitoring Method
Deductions
(1)
(2)
(3)
(4)
(5)

Entrance Control

(EXHIBIT 3, 4.1)

Respond to information requests immediately
3 deviations for 6 months (6 per year)
Daily report
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Fixed Posts

(EXHIBIT 3.4.2 )

Man fixed Posts as required
3 deviations per quarter/per year
Daily report
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Roving Patrol

(EXHIBIT 3, 4.3)

Immediately report to the Supervisor any deficient areas identified
Zero tolerance
Daily report
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Injuries and Illnesses

(EXHIBIT 3.4.4)

Immediately report to the Supervisor any deficient areas identified
3 deviations per contract option year
Verbal notification and report
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Personal Escort Services

(EXHIBIT 3.4.5 )

Written report is submitted by close of business the next business day
To be determined by CO on case-by –case basis
Daily report
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Building Rules & Regulations

(EXHIBIT 3, 4.6)

Written report is submitted by close of business the next business day
2 deviations per quarter during each contract option year
Verbal notification of building rule & regulation violations is made immediately
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Law and Order

(EXHIBIT 3.4.7 )

Immediately report to the Supervisor any illegal acts identified
Zero tolerance
Verbal notification of illegal activity w/daily report follow-up
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Emergency/Special Keys

(EXHIBIT 3.4.8)

Immediately report to the Supervisor any lost or missing keys
Notify COTR if any Deviation 5 deviations per calendar year
Verbal and written notification of lost keys
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Security & Fire Systems

(EXHIBIT 3, 4.9)

Immediately report all security & fire systems incidents
2 deviations per quarter during each contract option year
Reports submitted at the end of shift to the Supervisor
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Lost and Found

(EXHIBIT 3.4.10)

Immediately report to the Supervisor any items entered into Lost & Found
5 deviations per calendar year
Daily report
Contract/Billable Hourly Rate

(Exhibit 2 Criteria for Deductions)

Flying Flags

(EXHIBIT 3.4.11)

Written report is submitted by close of business the next business day
Notify COTR if any Deviation 5 deviations per calendar year
Daily report
Contract/Billable Hourly Rate

Civil Disturbances/Criminal Acts

(EXHIBIT 3.4.12)

Immediately report to the Supervisor any disturbances
Notify COTR if any Deviation

Zero tolerance

Verbal notification of civil activities
Contract/Billable Hourly Rate

Emergencies

(EXHIBIT 3.4.13 )

Immediately report to the Supervisor any emergencies
Notify COTR if any Deviation

Zero tolerance

Verbal notification of emergencies
Contract/Billable Hourly Rate

Incident Reports

(EXHIBIT 3.4.14

Provide to the Supervisor any incident reports
Notify COTR if any Deviation

5 deviations per calendar year

Daily report
Contract/Billable Hourly Rate

Property Movement Control

(EXHIBIT 3.4.15)

Written report is submitted by close of business the next business day
Notify COTR if any Deviation

2 deviations per quarter during each contract option year

Daily report
Contract/Billable Hourly Rate

Training

(EXHIBIT 3, 4.16)

Training Schedule & Plan (Attachment 8)
Notify COTR if any Deviation

5 deviations per calendar year

Evaluation of Training
Contract/Billable Hourly Rate

EXHIBIT 4

APPLICATION OF CRITERIA FOR DEDUCTIONS

A. Deductions for vehicle downtime.

Deductions for downtime of vehicle shall be calculated as follows:

Deduction Calculation
Base Year
Option year 1
Option year 2
Option year 3
Option year 4
Vehicle downtime exceeds 4 hours without a suitable replacement
A cost equal to the calculated hourly rate for vehicle inclusion in the contract X the number of hours no suitable vehicle was available for contract use.
A cost equal to the calculated hourly rate for vehicle inclusion in the contract X the number of hours no suitable vehicle was available for contract use.
A cost equal to the calculated hourly rate for vehicle inclusion in the contract X the number of hours no suitable vehicle was available for contract use.
A cost equal to the calculated hourly rate for vehicle inclusion in the contract X the number of hours no suitable vehicle was available for contract use.
A cost equal to the calculated hourly rate for vehicle inclusion in the contract X the number of hours no suitable vehicle was available for contract use.

· Hourly Contracted Vehicle Rate = Total Cost for Vehicle inclusion in the contract divided by 8760 (hours in a year) = Hourly Rate.

· COTR will have the final authority to determine if a replacement vehicle meets the suitability terms of the contract.

B. Deductions for failure to provide supervisory and productive man-hours.

The Contracting Officer’s Representative shall compare the man-hours reported by the Contractor with the Record of Time Arrival and Departure from Building form, or other approved sign-in/sign-out form. These reports shall be the basis for computing man-hour deductions. In the event of a discrepancy, the entries on the “Record of Time Arrival and Departure from Building” form, or other approved sign-in/sign-out from, shall prevail. For example if the weekly report of the contractor indicates that an employee worked eight (8) hours, and the Record of Time and Arrival and Departure from Building form shows that employee as having been in the building for five (5) hours, the five (5) hours shall prevail and a deduction shall be taken fro the 3 hours of service not received.

1. Deductions for Failure to provide Productive Man-hours.

In the event the Contractor, for any reason whatsoever, fails to provide the manpower specified for productive labor, deductions shall be made at the rate specified in the “Contract Rate” The “Contract Rate” shall be determined by dividing the Annual Total by the total number of man-hours (both productive and supervisory) require annually. Deductions shall be made at quarter hour increments.

2. Deduction for failure to provide supervisory man-hours.

In the event that the Contractor, for any reason whatsoever, fails to provide the manpower specified for supervision, deductions shall be made at the rate specified in the “Contract Rate”. The “Contract Rate” shall be determined by dividing the Annual Total by the total number of man-hours (both productive and supervisory) required annually. Deductions shall be made a quarter hour increments.

3. Deduction increases for man-hour deductions.

Deductions shall increase when the annual total increases, and shall also increase from the base year by ten (10) percent for each subsequent Option Year of this contract; that is, deductions shall increase by ten (10) percent based on the previous years deduction rate.

Example

If the deduction rate for the Base Year is $33.23 per hour of downtime, then the deduction rate for Option year 1 would be increased by ten (10) percent for a total of $36.55 per hour of downtime; an increase of $3.23 per hour. The ten (10) percent increase would be calculated for each remaining Option Year under the contract.

C. Performance Requirement Summary

Deductions for Performance Requirement failures shall be applied as follows:

Performance Objective
Performance Standard
Maximum Allowable Degree of Deviation from Requirement
Monitoring Method
Deductions
(1)
(2)
(3)
(4)
(5)
Entrance Control
Posts staffed/ procedures followed/

conducted.

3 deviations for 6 months (6 per year)
Unscheduled Inspections
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Fixed Posts
Man fixed Post as required
3 deviations per quarter/per year
Daily report
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Roving Patrol
Immediately report to the Supervisor any deficient areas identified
Zero tolerance
Daily report

1 Billable hour at the Contract Rate for each occurrence.

Injuries and Illnesses
Immediately report to Supervisor any deficient areas identified
3 deviations per contract option year
Verbal notification and report.
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Personal Escort Services
Written report is submitted within 24 hours
To be determined by CO on Case-by-case basis.
Verbal notification and report
1 Billable hour at the Contract Rate for each occurrence with CO concurrence.
Building Rules and Regulations
Written report is submitted within 24 hours
2 deviations per quarter during each contract options year
Verbal notification of building rule and regulation violations are to be made immediately
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Law and Order
Immediately report to the Supervisor any illegal acts identified.
Zero tolerance
Verbal notification of illegal activity w/daily report follow-up
1 Billable hour at the Contract Rate for each occurrence.
Emergency/ Special Keys
Immediately report to the Supervisor any lost or missing keys.
5 deviations per calendar year
Verbal and written notification of lost keys to the COTR
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Security and Fire Systems
Immediately report all security & fire incidents.
2 deviations per quarter during each contract options year
Report submitted at the end of shift to the Supervisor.
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Lost and Found
Immediately report to the Supervisor any items entered into Lost and Found
5 deviations per calendar year.
Daily Report
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation.
Flying Flags
Written report is submitted by close of business the next business day. Notify the COTR immediately.
5 deviations per calendar year
Daily report.
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation
Civil Disturbances/ Criminal Acts
Immediate report to the Supervisor and COTR on any disturbances.
Zero tolerance.
Verbal notification of civil activities.
1 Billable hour at the Contract Rate for each occurrence.
Emergencies
Immediately report to the Supervisor and COTR of any emergencies
Zero tolerance
Verbal notification of emergencies
1 Billable hour at the Contract Rate for each occurrence.
Incident Reports
Provide to the Supervisor any incident reports
5 deviations per calendar year.
Daily report due to COTR within 24 hours
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation
Property Movement Control
Written report is submitted by close of business the next business day.
2 deviations per quarter during each contract option year.
Daily report
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation
Alarm Monitoring and Console
Man fixed Post as required
3 deviations per quarter during each contract option year.
Observation
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation
Training
Training Schedule and Plan

Requirements met

5 deviations per calendar year
Evaluation of training
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation

Employee Suitability and

Qualifications

Required documentation submitted timely and maintained
1 deviation per quarter during each contract option year as approved by COTR.
Evaluation of submissions
1 Billable hour at the Contract Rate for each occurrence above the Maximum Allowable Degree of Deviation

EXHIBIT 5

RECORD OF TRAINING COMPLETION

NAME OF EMPLOYEE:

DATE:

I hereby certify that the above-named employee has completed basic training as listed below:

Subject
Completion Date
Course Hours

I certify that all of the statements made by me are true, complete, and correct to the best of my knowledge and belief, and are made in good faith.

Contractor's Printed Name:

Contractor's Signature: Date:

CONTRACTOR’S CERTIFICATION OF TRAINING

Employee’s Name: ____________________________________________

Last 4 SSN: _____________________________

I hereby certify that the above named employee has successfully completed _______hours of required _______________________ Training subjects including practical exercises and examinations as required by Contract number ___TBD________________.

Training was provided from ______________ to _______________

(DATE)

(DATE)

The ________________________________as identified in the contract was presented by: ______________________ of ______________________________ (Name of Instructor)

(Name of Company) Comments:_________________________________________________________________

Contact Employee’s Score: ________

Contract Employee’s Signature: _____________________________

COR: ________ ___________

(Initial) (Date) Information provided in this certification is subject investigation and verification under Title 18, Section 1001, United State Code. Any false or misleading information may be punishable by fine or imprisonment.

EXHIBIT 6

CONTRACT SECURITY OFFICER

TRAINING REQUIREMENTS

SUBJECT
HOURS
FREQUENCY
SCOPE
Overview of the IRS Mission, the role of contract security guards
1
Annually
Instructor(s) will discuss the mission role, responsibilities of the IRS and the role that the contract guard plays in the mission objective. Instructor will discuss the five types of facilities and security levels. Government will provide lesson materials to instructor.
Overview of the roles and responsibilities of a security guard
1
Annually
Instructor will discuss the typical duties of a contract security guard and the associated responsibilities of being a contract security guard at a federal facility.
IRS Ethics, Security, UNAX and agency Briefings
4
Annually
Instructor will cover government provided course material and obtain verification of completion and understanding from each contract employee.
Professional public relations and traits of a good security guard
1
Annually
Instruction is to be provided to the security guards that will increase their effectiveness in the use of basic social skills, enhance their employer’s reputation and contract performance as well as the positive image portrayed by the U.S. Government. Such instruction should include (but not be limited to) proper display of the uniform, shoeshine, haircuts, and other forms of personal grooming.
The Law, Legal Authorities, Jurisdiction and Responsibilities
1
Annually
Discuss applicable laws and regulations, and the concept of legal jurisdiction as it pertains to the security guards’ duties and authority and legal limitations.
Crimes and Offenses
1
Annually
Present the security guards with an understanding of the types of offenses they are most likely to encounter in their duties.
ID Media
1
Annually
Regulations and Requirements
SUBJECT
HOURS
FREQUENCY
SCOPE
Authority to Detain
2
Annually
Provide the security guard with knowledge of how guards shall exercise their authority to detain as defined by local, state, and Federal laws and regulations. Instruction will define detention procedures and legal rules governing practices involving: confessions, self-incrimination, eyewitness identifications and complaints. Security guards should become completely familiar with the extent of their authority obtained from the various jurisdictions.
Use of Force
4
Annually
Instruction will be given on the use of force, to include the various degrees of force authorized in the performance of duties under this contract. Reporting procedures related to such use will be discussed as will the consequences of the unauthorized, or misuse, of force.
Crime Scene Protection and Rules of Evidence
1
Annually
Illustrate the important facets of the preliminary investigation and the protection, preservation, and integrity of the crime scene. Instructor will discuss procedures for handling and protecting evidence.
Communications – To include written and oral communications
2
Annually
Instructions will be given as to proper report writing techniques, radio communications etiquette and other associated duties. Instructors will cover responsibilities and requirements of interacting in a professional manner with persons orally and in writing.
Security Guard Administration
1
Annually
Instructor(s) will discuss the relationship between the Contractor and the Government. Emphasizing the avoidance of an employer / employees relationship and identify appropriate contract management officials e.g. Contracting Officers Representatives and Contract Inspectors as outlined in the contract. Instructors will discuss protocol for communicating with the MegaCenters and or 911 centers when incidents occur.
SUBJECT
HOURS
FREQUENCY
SCOPE
Firearms Training
32
On boarding
Instruction of the nomenclature and safe handling of firearms as well as storage and transport requirements. Live fire training instruction to include shooting from strong hand weak hand, standing and kneeling positions, shoot/don’t shoot scenario’s, low light, with and without the use of barricades.
Firearms Training
8
Annually
Instruction of the nomenclature and safe handling of firearms. Live fire training instruction to include; Decision shooting with shoot /don’t shoot scenarios, low light, and use of cover and concealment.
Firearm Qualification
1
Annually
Fire the FLETC Semi-automatic Pistol Course of fire within given time constraints of the course. Score a minimum 210 out of 300 (70%) with no alibis on the Treasury Transitional II target. All qualifications will be cold, without the officer having fired a firearm within a 24 hour period prior to qualification. Any guard failing to qualify must be removed from duty. The officer failing to qualify will be given a one week (7 day) period in which to practice at the expense of the contractor / company. A second chance qualification will be held following the 7 day period. Should the guard fail to qualify the second time they shall be removed from the contract permanently. ALL QUALIFICATIONS will be conducted in the presence of an IRS representative who must sign the score sheets indicating concurrence with the results.
Intermediate Weapons Training
4
Annually
Instruction in the proper use and deployment of intermediate weapons within the use of force requirements, e.g. OC Spray, and baton.
Access Control
2
Annually
Proper use of screening equipment,

Inspections / access requirements.

SUBJECT
HOURS
FREQUENCY
SCOPE
CPR /AED
As Required
As Required
As required by the American Red Cross to receive and maintain certification in the discipline through ARC.
First Aid
As Required
As Required
As required by the American Red Cross to receive and maintain certification in the discipline through ARC.
CPR/AED/First Aid
4
Semi-Annually
Refresher to include hands on use of mannequin and defibrillator by a certified instructor.
Occupant Emergency Plan
2
Annually
Instructor will cover government provided course material and obtain verification of completion and understanding from each contract employee.
Workplace Violence and Workplace Domestic Violence
1
Annually
Instructor will cover government provided course material and obtain verification of completion and understanding from each contract employee.
Defensive Tactics
2
Annually
Lecture and practical applications will be used to instruct Security Guards in the use of defensive tactics. Instructor will incorporate defense against armed and unarmed attack, restraining holds, and subjective compliance methods against hostile or uncooperative persons and handcuffing.
Post Orders
2
Annually
Instructor will cover site specific post order responsibilities and performance expectations. Government will provide copies of Post Orders. Receipt of acknowledgment and understanding will be provided to COR upon completion.
Code Adam
1
Annually
Instructors will familiarize the security officers with one of the largest child safety programs in the country.
Records, Reports and forms
1
Annually
Instructor will lecture on required records, reports, and forms.
SUBJECT
HOURS
FREQUENCY
SCOPE
Special Situations
1
Annually
Instructor shall discuss various types of special situations which guards may be required to respond to, such as providing escorts; controlling traffic; and dealing with mentally ill or disturbed persons.
Security Officer Review and Examination
1
Annually
A written examination developed jointly by the vendor and government COR will be given to determine the knowledge and understanding of the academic subject matter of all training topics excluding those that have their own testing requirements e.g. CPR / AED, First Aid. All questions will be multiple-choice with at least 4 options. All guards must score a minimum of 80% (Example: 40 correct answers out of 50) to continue to serve on the contract. Any guard who fails to score an 80% must be removed from serving on the contract, but may re-take all of the required training topics at the expense of the contracted vendor. Upon successful completion of the re-training the guard may be reinstated as eligible to serve on the contract.
On-the-job (OJT) training requirements
Site OJT (hrs) Requirements:

Austin = 68

Brookhaven = 40

Nat Capitol = 40

Must be completed by all security officers. (Employee’s of predecessor who have provided evidence of this requirement to COR will not have to perform OJT).
Meet site specific OJT requirements. COR will provide an outline of post training requirement for contractor. Contractor will develop and monitor applicable OJT training program. All required training and testing must be completed prior to scheduling new security officers to work a productive guard post.

Supervisory Training – Site Supervisor & Watch Commander’s

Site Supervisor’s & Watch Commander’s
Contractor will outline an annual training curriculum for supervisors which focus on the delivery of guard operations. This will include but is not limited to site specific knowledge, security principals, crisis management, communications, leadership development and problem solving.

The Contractor shall provide the listed basic security officer/guard training to all students. The hours listed in the "Hours" column are the times needed for effective coverage of the material, to include questions and answers, interactive tasks, and reviews/quizzes of the material. The Instructor shall use his/her expertise in evaluating the class’s progress in comprehending and applying the concepts and materials taught. It is also incumbent upon the instructor to notify the Contractor of instances where students are not adequately mastering the subject matter or are presenting a disruption to the class by repeated lateness, absences, or disrespectful behavior such as sleeping or talking while instruction is being given. Such behavior indicates that the student may not be suitable for holding a position as a security guard at a Federal facility.

All firearms instructors must have completed a National Rifle Association (NRA) law enforcement instructor development course and be a current NRA certified law enforcement firearms instructor.

Training identified in this Exhibit is the required minimum. However, nothing in this contract precludes the contractor from administering additional hours of instruction at no cost to the government.

* All security officer training under this contract will be recorded on the GSA Form 140 and provided to COR.

EXHIBIT 7

On Boarding - DESCRIPTION OF TRAINING TO BE PROVIDED BY THE GOVERNMENT

SUBJECT
HOURS
DESCRIPTION

Organization and Mission Introduction to the floor plan and organization of the facility

1
Key functions and personnel of the facility
Authority, Duties and Functions of a Security Officer Authority and jurisdiction including search and seizure, and citizen's arrest
2
The role of the Security Officer in protection of the facility
Access Control/ID Media to Public Buildings and Grounds
1
Various ID media used and the methods of control.

Access control procedures and forms processing.

Disclosure Laws
30 minutes
Disclosure "need to know" laws and sanctions
Employee and Public Relations
30 minutes
The importance of good relationships with employees and public
Response to Emergencies
2
The Occupant Emergency Plan and supplemental directives dealing with evacuation of the building.
Console Monitoring and Operation
1
Overview of basic equipment, responsibility, function, and operation.

EXHIBIT 8

FEDERAL LAW ENFORCEMENT TRAINING CENTER

SEMI-AUTOMATIC PISTOL COURSE

General Information: Firearms testing and training shall be done in accordance with National Institute of Justice (NIJ) 0112.03 standards.

Firearm: Semi-Automatic Pistol: 9 mm, standard police, service-type Equipment: Belt, holster and cartridge pouch

Ammunition: 9 mm, ball, full metal jacket, hollow point, or hydra-shock Firing Course: FLETC Semi-Automatic Pistol Course Target: Treasury Transition II Commands: The range officer and/or the firearm instructor shall determine range commands. Contractor must provide certification for the Firearms Instructor. Consideration shall be given to the available physical facilities; i.e., facing targets, light signals, audible by either voice or whistle, etc.

I. Marksmanship Ratings:

Below 210 Unqualified

210‑254 Marksman

255‑284

Sharpshooter

285‑299

Expert

Distinguished Expert

NOTE:

- When scoring the NRA B‑21 Silhouette Target, all scores shall be based on the following conversion table:

X, 10, 9, 8 Rings

7 Ring

All other hits on silhouette

- Hits in white spaces inside arms are scored the same as black areas.

SEMIAUTOMATIC PISTOL COURSE

(Abbreviated version of the Course of Fire) 75 rounds needed for the 60 COF Magazines 5/6/6

1 ½ YARD LINE

FI Stance – one-handed, close quarter position - from the holster Off-line right - 2 rounds in 3 seconds Off-line left - 2 rounds in 3 seconds

One step rearward - 2 rounds in 3 seconds – Emergency reload

3 YARD LINE

Shooting Stance – two handed, point shoulder – from the holster Off-line right - 3 rounds in 4 seconds Off-line left - 3 rounds in 4 seconds – Emergency reload

Magazines on ground 6/6

7 YARD LINE

Shooting Stance – two handed, point shoulder from the holster Off-line right - 3 rounds in 5 seconds Off-line left - 3 rounds in 5 seconds – Emergency reload Off-line right, draw and challenge to High Ready – finger off trigger

- 3 rounds in 4 seconds Off-line left, draw and challenge to High Ready - finger off trigger

- 3 rounds in 4 seconds - Emergency reload Magazines on ground 6/6 7 YARD continued

Shooting…

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