Tab_2_-_Description_of_Services_BAFO.pdf

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TAB 2

Description of Services

Proposal Submitted to:

Arizona Department of Corrections

Request for Best and Final Offer (BAFO):

400 Minimum Custody Contract Beds Solicitation Number BPM004230 June 23, 2022

Jennifer Houston 4955 Technology Way Boca Raton, Florida 33431 Tel: 866.301.4436/561.893.0101 jhouston@geogroup.com

Phoenix West Correctional & Rehabilitation Facility

Title Page Table of Contents Scope of Work

1. Introduction

2. Definitions

3. Licensing and Additional Requirements

a. State of Arizona License

- Security Agency License

- Authorization to Transact Business

- Certificate of Good Standing

4. Investigations

5. Contract Monitoring Activities

6. Performance and Monetary Offsets

7. Contractor’s/Subcontractor’s Qualifications

a. GEO History & Experience

b. Certificate of Good Standing & Authorization to Transact Business

c. Leadership Resumes

d. Population Classification Chart

e. Facility Administrator Resume & AFA-Programs Resume

f. Security Agency License

g. Client Reference Sheets

h. Deficiencies & Monetary Offset

i. Pending Litigation

Occurrence Charts - Provided in Tab 10

TAB 2

Description of Services

Proposal Submitted to:

Arizona Department of Corrections

Request for Best and Final Offer (BAFO):

400 Minimum Custody Contract Beds Solicitation Number: BPM004230 June 23, 2022

Description of Services

8. Facility Management

a. Facility Organizational Chart

b. Phoenix West Emergency Operations & Response Plan

c. PREA Coordinated Response Plan

d. Building Schedule

e. Religious Services Calendar

f. Policy 11.2.3 Sample Emergency Response Plan

g. Policy 11.2.2 Mutual Aid Agreements

h. Policy 1.1.14 Anti-Retaliation

i. Policy 11.2.13 Transportation Policy

j. Phoenix West Escape Annex

9. Financial

a. Audited Financial Statements

b. Pro-Forma Statements

Attachment 9 - Provided in Tab 5 Attachment 10 - Provided in Tab 6

10. Staffing

a. Staff Deployment Chart

b. Phoenix West Staffing Plan

Job Descriptions - Provided in Tab 2

Proposal Submitted to:

Arizona Department of Corrections

Request for Best and Final Offer (BAFO):

400 Minimum Custody Contract Beds Solicitation Number: BPM004230 June 23, 2022

*This section has been revised from our original submission. Changes to the original document have been tracked so they can be easily found.

Description of Services

11. Correctional Services

a. Building Schedule

b. Policy 11.2.8 Key and Lock Control

c. Policy 11.2.3 Sample Emergency Response Plan

d. Phoenix West Emergency Operations & Response Plan

e. PREA Coordinated Response Plan

f. Policy 11.2.2 Mutual Aid Agreements

g. PREA Audit Tool

h. Religious Services Calendar

i. Chaplain Resume

j. Emergency Medical Response Policy

12. Health Services

13. Physical Plant/Structure Design

a. Maintenance Plan

14. Invoicing/Payments

15. Reports

Special Instructions to Offerors Special Terms and Conditions

Proposal Submitted to:

Arizona Department of Corrections

Request for Best and Final Offer (BAFO):

400 Minimum Custody Contract Beds Solicitation Number: BPM004230 June 23, 2022

*This section has been revised from our original submission. Changes to the original document have been tracked so they can be easily found.

Scope of Work

1. Introduction

BAFO – June 23, 2022 400 Minimum Custody Contract Beds – Solicitation BPM004230

Tab 2 – Section 1: Introduction page 1 of 5

Tab 2. Description of Services

1. Introduction

GEO Secure Services LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the requirements of section 1 Introduction and all subsections contained therein.

Management of Existing Facility GEO assumed operations of the Phoenix West Correctional and Rehabilitation Facility (Phoenix West) after our acquisition of Correctional Services Corporation (CSC) in November 2005. For more than 16 years, GEO has worked in close partnership with the Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR), providing not just housing and care for inmates, but also a wide variety of life skills and self-improvement programs designed to support successful community reintegration for an inmate’s post-release. Partnership with GEO provides ADCRR inmates with access to GEO’s award-winning Continuum of Care services, which are unmatched by any other organization in our industry. The GEO Continuum of Care is enhanced in-custody rehabilitation programming, including cognitive behavioral treatment, integrated with post–release support services.

GEO looks forward to continuing and building upon our existing partnership, with expanded programs and services to further ADCRR’s goal of improving inmate outcomes through the use of evidence-based practices.

Submission Requirements and Format GEO’s Proposal is arranged in accordance with the submission requirements provided in Section 3 Special Instructions to Offerors.

Qualifications to Provide Services GEO’s operations include the management and/or ownership of approximately 106 secure facilities, processing centers, and community reentry centers encompassing approximately 86,000 beds, including idle beds in inventory and projects under development in the United States, Australia, South Africa, and the United Kingdom. GEO understands the importance of providing an environment that is safe, secure, and humane for those in the custody of our care and the safety of the staff and public. Under a new contract, GEO will ensure the safe and secure operation of the Phoenix West facility, ensuring that all security and operational requirements are fulfilled as a means to eliminate the potential for unfavorable occurrences. GEO will comply with the requirements in accordance with Arizona Revised Statutes (A.R.S.) §41-1609, §41-1609.01, §41-1609.02, §41-1609.03, and §41-1609.04.

Tab 2 – Section 1: Introduction page 2 of 5

Our corporate staff includes experts in secure facility design, finance, contract compliance, construction, administration, security, health services, education, vocational training, counseling, substance abuse treatment, food service, maintenance, procurement, and professional accreditation.

Fifty-three of GEO’s correctional/detention facilities are in the United States, encompassing over 68,000 beds. GEO currently operates four correctional facilities in Arizona – providing services exclusively to the Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR).

GEO is committed to high-quality, meaningful inmate treatment and work programs in order to maintain the integrity of security operations and maximize the impact of behavioral programs on the recidivism rate. By utilizing evidence-based and innovative programs, we strive to improve the health and welfare of inmates and instill in them a strong work ethic to develop attitudes essential for becoming productive citizens after release from incarceration.

On any given day, more than 30,000 inmates are enrolled in programs at GEO facilities around the U.S., ranging from academic and vocational classes to Life Skills and treatment programs. In the past 10 years, GEO has awarded more than 19,000 high school equivalency (HSE) diplomas through our academic programs. GEO is committed to being a leader in program contribution.

Systemic, Evidence-based Approach GEO made a historic change in its mission statement to include the provision of evidence-based programs that have shown to enhance an offender’s success upon release and reduce recidivism. GEO is not only committed to providing safe and secure prisons, but also fully committed to assisting offenders in a successful and lasting return to the community.

The GEO Group offers a full continuum of corrections solutions, and we are committed to providing leading, evidence-based rehabilitation programs to individuals while in-custody and post-release. GEO’s programs and services target the underlying causes that motivate criminal behavior and are supported by a corporate structure that provides rigorous training of its employees, guarantees program fidelity, and ensures results.

The GEO Continuum of Care is enhanced in-custody rehabilitation programming, including cognitive behavioral treatment, integrated with post-release support services.

The Continuum of Care model provides programming that is evidence-based and operationalized by the National Institute of Corrections' Eight Guiding Principles for Risk/Recidivism Reduction. The American Correctional Association's (ACA) Correctional Awards Committee selected the GEO Group Continuum of Care Program at Graceville Correctional Facility (while under GEO’s management) as the ACA 2018 Innovation in Corrections awardee. The award was presented at the 2018 ACA winter conference.

Tab 2 – Section 1: Introduction page 3 of 5

Key Components of GEO’s Evidence-based Approach:

• Individual/Group Cognitive Behavioral Treatment (CBT) programs address criminogenic needs

• Educational programs and nationally recognized career and technical education to develop work readiness

• Technology Driven Learning Labs

• Substance abuse counseling and treatment

GEO’s commitment to evidence-based interventions requires that we use curriculum and approaches supported by empirical evidence. Examples of those approaches include the use of validated assessment instruments, individual treatment plans targeting dynamic needs, cognitive behavioral action-oriented groups, motivational interviewing, skills building and role playing, and the use of behavior modifications stressing positive rewards.

Examples of evidence-based curriculum include technology-driven Academic and Vocational Education, and Cognitive Behavioral Interventions. In recognition of the special needs of the adult learner, the facility programs and services allow for individual differences in the learning style of students. In addition, the education program will offer programs to meet the needs of students without regard to the length of stay. Program entry and exit are tied to the achievement of clear and measurable learning goals.

With this comprehensive continuum of care model, GEO provides evidence-based programming thus easing consistency in treatment and promoting effectiveness in reducing recidivism.

All staff at the Facility will receive training to support the provision of effective in-custody programs. Core Correctional Practices (CCP) is an evidence-based curriculum focusing on recidivism reduction. The 16-hour training program will focus on professional alliance, effective reinforcement, effective disapproval, and effective use of authority. Skills developed in CCP promote effective behavior change among inmates. Staff will also receive 16 hours of training in Motivational Interviewing techniques, an evidence-based intervention tactic used by Facility staff to assist the inmate in identifying discrepancy between their current behavior and their future goals.

Inmate Engagement GEO not only understands the high programmatic standards set by the Department but has a performance record of consistently meeting these standards on program content and participation. As an example, all of the Arizona facilities that GEO has managed (Kingman, Florence West, Central Arizona and Phoenix-West) have consistently met the program participation levels set by the Department and continue to add new and innovative programs to meet the needs of the population. GEO has demonstrated that we can provide a wide variety of programs to meet and exceed the requirements of our contracts, not only in Arizona but in the other 8 states where we manage programs.

Tab 2 – Section 1: Introduction page 4 of 5

GEO understands that the participation requirements established under this contract will be re-evaluated annually and adjusted as necessary by mutual agreement. GEO agrees to maintain program participation as specified by the Department throughout the duration of the contract. Any reduction in the established participation rate will be accompanied by a corresponding reduction of the per diem rate.

GEO program staff will ensure the performance measures and deliverables as stated in the contract are both achieved and maintained.

Rehabilitation and Reentry Preparation GEO is committed to high-quality, evidence-based treatment and work programs in order to maintain the integrity of security operations and maximize the impact of behavioral programs on the recidivism rate. By utilizing evidence-based and innovative programs, we strive to improve the health and welfare of participants and instill in them a strong work ethic to develop attitudes essential for becoming productive citizens after release from incarceration.

GEO has a rich history of providing quality education and treatment services, understanding that the program services can reduce recidivism and help participants become productive members of society. On any given day, more than 30,000 individuals participate in programs at GEO facilities around the U.S. In the past 10 years, GEO has awarded more than 19,000 high school equivalency (HSE) diplomas. Participants have the opportunity to enroll in programs at GEO facilities around the U.S., ranging from academic and vocational classes to Cognitive Behavioral and Substance Abuse treatment programs.

GEO believes a participant’s preparation for release begins at initial commitment and continues throughout incarceration and until final release to the community. GEO plans to implement enhanced case management to assist participants with a seamless transition to society. Interventions are developed during sessions. These interventions include social skills, thinking reports, behavior chains, problem solving, and cost-benefit analysis, while targeting individual criminogenic needs, and emphasizing skills building. A release plan is developed for each participant.

GEO will offer the facility a systems approach where all functional areas (i.e., operations staff, Program Counselors, Job Assignment Supervisor, Recreation, Chaplaincy, Case Manager and facility leadership) work with community advisory members, and together, address each individual need.

GEO provides work programs and cognitive behavioral programming to prepare individuals for reentry into society and help them become productive, contributing citizens in their respective communities upon release. GEO has received positive feedback from staff working in ADCRR’s parole unit regarding how prepared inmates releasing from

Tab 2 – Section 1: Introduction page 5 of 5

GEO facilities are in comparison to inmates releasing from other locations. GEO’s programming provides inmates with the tools necessary for a successful transition.

All of GEO’s programs are designed around adult learners, with the understanding that adults have specific learning requirements. The best learning environments are the ones that are collaborative and utilize a problem-based approach.

GEO insists that each of its facilities be a model of modern correctional management and inmate programs. We believe that while incarcerated, each inmate must be given the greatest opportunity to change his or her life. For this reason, GEO strives to provide all qualified inmates at our correctional facilities with innovative programs that are proven to reduce relapse, revocation and recidivism and promote responsibility, motivation, practice pro-social thinking civil behavior, and positive decision making. These types of programs (i.e., counseling, work opportunities, academic education, vocational education, life skills, and other treatment programs) are beneficial in providing inmates with the knowledge and skills needed to realize a successful future as a contributing member of a free society.

GEO believes that each individual inmate is capable of positive and productive change. An individual corrections plan will be developed for each inmate beginning the first day of incarceration following through the end of the post release supervision. GEO is dedicated to developing lifelong learners who will become contributing members of society by providing the necessary tools, ideals, and support to encourage this capacity for change.

Providing our inmates with a comprehensive educational program is the Programs Department’s main focus. This focus includes critical thinking and communication skills that will prepare them for success in the community.

Programs strive to continually motivate inmates to realize their full potential by establishing goals and setting parameters. The Administrative, Security, Support, and Education staff members dedicate themselves to the preparation of inmates as productive and responsible citizens. Teamwork and good communication are essential for success, and that the program will make a difference in the lives of inmates.

2. Definitions

Tab 2 – Section 2: Definitions page 1 of 1

2. Definitions

GEO Secure Services LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the definitions and requirements provided in section 2 Definition of Terms, as well as those provided in Special Terms and Conditions and Uniform Terms and Conditions of Solicitation No. BPM004230.

3. Licensing and Additional Requirements

Tab 2 – Section 3: Licensing and Additional Requirements page 1 of 3

3. Licensing and Additional Requirements

GEO Secure Services, LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the requirements outlined in section 3 Licensing and Additional Requirements and all subsections contained therein.

Security Agency License GEO is currently a licensed security agency in the State of Arizona in accordance with A.R.S. Title 32, Chapter 26, Article 2, and will continue to renew the license throughout the terms of all GEO contracts with the State of Arizona. Copies of the required license and GEO’s Arizona Certificate of Good Standing showing our adopted name TGG, Inc., have been provided as attachments at the end of this section.

See State of Arizona Licensure – attached

GEO will ensure that the requirements under A.R.S Title 32, Chapter 26, Article 2 will in no way limit the insurance requirements required under this contract. GEO understands that non-compliance of this requirement constitutes an Event of Default.

Compliance with Department Written Instructions GEO understands and acknowledges the requirement to comply with all Department Written Instructions, state statutes, and federal laws as applicable fulfilling the obligations outlined in the contract. As new and/or revised Department Written Instructions, State Administrative Rules, Court Orders/Decrees, case law, state statutes, and federal laws are issued that impact this contract, GEO will provide revised/new written institution orders or post orders for the approval of the Department’s Contract Beds Operations Director or designee, and implement changes in full in a timely manner.

GEO understands and acknowledges that as the Contract Facility Operator, GEO is responsible for all costs to implement in full the new or revised Department of Corrections Written Instructions, and applicable Court Order/Decrees or new case law or statute occurring after execution of this Contract. Should a change in scope of services occur as a result of new and/or revised Department Written Instructions, state statutes, and federal laws as to increase or decrease the cost of operating and managing the facility or performing other services contemplated in this contract, either party may present documentation to the other to support and increase or decrease in the per diem. The parties will use their best efforts to arrive at a mutually acceptable increase or decrease in the per diem as a result of the change in services. GEO understands that no blanket approval for

Tab 2 – Section 3: Licensing and Additional Requirements page 2 of 3 renegotiated rates resulting from new or revised Department Written Instructions, or applicable Court Order/Decrees or laws exists.

Milestone Chart GEO is the current operator of the facility subject to this solicitation, Phoenix West Correctional Facility, and has successfully partnered with Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) to manage Phoenix West since 2005.

Phoenix West is currently equipped with a qualified, trained staff and is fully operational.

A new contract will require relatively few operational transition activities, to include recruiting staff for new positions; submission of any updated policies, procedures, and emergency plans; and implementation of new requirements in accordance with the Scope of Work (SOW). Accordingly, operations will continue with no disruption during the transition between the contracts.

In consideration of Phoenix West being an existing contract with a moderately robust programmatic element, specifically Adult Basic Education, GED, Substance Abuse, and GEO’s Continuum of Care Program, GEO recognizes the traditional approach to charting milestones presents a unique opportunity to showcase our enthusiasm for continuance of the great work currently in effect and to present our preparedness for the newly established RFP requirements, along with relocation of the highly anticipated Second Chance Program from Buckeye, Arizona to Phoenix West.

GEO is pleased to report that major milestones related to the RFP requirements have been completed or have established dates for completion, as described below:

• 3/14/22 – Provided a tour of Phoenix West for Don Verrett, ADCRR Second Chance

Program Manager, and Tyrone Jackson, Counselor - Arizona Department of Economic Security.

• 3/18/22 – Policies and procedures were reviewed in accordance with new requirements and determined to require minimal to no changes due to Phoenix West currently following ADCRR’s Department Orders where required. Revisions have been conducted as needed. Policies will be submitted to ADCRR 90 days prior to transition to the new contract, as required by the RFP.

• 3/18/22 – Partnered with Katie Bazemore, ADCRR, on coordinating a tour for

Concentra, the entity currently performing DOT physical exams for the CDL Program, which is a component of the Second Chance Program. Concentra wants to verify adequate accommodations exist at Phoenix West to continue carrying out DOT physical exams at the newly established Second Chance site. The tour is scheduled for April 4, 2022.

Tab 2 – Section 3: Licensing and Additional Requirements page 3 of 3

• 3/22/22 – Formalized seven new post assignments from the existing officer complement into the Staffing Plan, which had previously been utilized with an “ad hoc” approach. Formalizing these much-needed posts ensures not only consistency but captures these posts on the shift rosters vs. reassigning officers from the floor as needed.

• 3/25/22 – Phoenix West hosted a tour for approximately 15 Second Chance team members, to include Ron Lee, the ADCRR Operations Director. The purpose of the tour was to identify and select classrooms for the Second Chance Program. By all accounts, this was a successful Milestone that resulted in accomplishing selection of classroom space as well as designated workspace.

• 3/25/22 – Reviewed Post Orders for the seven newly established posts incorporated into the Staffing Plan. Adjustments and revisions were made as determined necessary.

Post Orders will be submitted to ADCRR 90 days prior to transition to the new contract, as required by the RFP.

• 3/28/22 – The AFA of Programs developed a structured schedule to ensure competing academic and/or programming needs received appropriate classroom space/utilization in order to perform requirements of the respective mission.

• 3/29/22 – Completed draft review of the deployment by shift on schematic drawings;

verified deployment of mandatory positions and posts required to operate each shift.

GEO will ensure General Staffing Patterns demonstrate an adequate number of security and non-security staff are in place to ensure supervision of the custody, control, and safety of the assigned inmate population by qualified staff.

• 3/29/22 – Cleaned out multi-purpose room in preparation for shared utilization.

Identified Dining Hall and Visitation as space to perform religious services and extra programming space (as needed).

As the incumbent provider, GEO does not anticipate a need for a transition period, and plans to provide continuation of the facility's full services upon the service commencement date.

Security Agency License

3.a State of Arizona License

Authorization to Transact Business

Certificate of Good Standing

4. Investigations

Tab 2 – Section 4: Investigation page 1 of 1

4. Investigations

GEO Secure Services LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the requirements outlined in section 4 Investigations, and all subsections contained therein.

5. Contract Monitoring Activities

Tab 2 – Section 5: Contract Monitoring Activities page 1 of 6

5. Contract Monitoring Activities

GEO Secure Services LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the requirements of section 5 Contract Monitoring Activities, and all subsections contained therein. GEO’s draft internal monitoring program is as follows:

Monitoring & Evaluation GEO acknowledges the Department requirement to monitor performance to validate compliance with all contract provisions, including A.R.S. §§ 41-1609, 41-1609.01, 41- 1609.02, 41-1609.03, and 41-1609.04, Department instructions and all applicable standards including ACA, PREA, NCCHC, ADCRR guidelines, specifications of the Contract, court orders and decrees. GEO will grant the Department and the department contract monitor reasonably prompt access to records to examine the facility’s operation, including financial books and records, maintenance records, and employee and inmate records generated by the facility and its subcontractors, or independent contractors, in connection with the performance of this Contract. GEO understands the Department’s monitoring activities will include subcontractors. GEO will receive all inspection activities generated by the Department Contract Monitor and specifically address all identified issues through corrective action plans to achieve compliance within the specified time frame.

Department Contract Monitor GEO acknowledges the Department Contract Monitor or designated Department staff will monitor GEO’s compliance and performance with all Contract provisions and applicable policies and standards to include, but not limited to, Security; Inmate Management and Control; Inmate Programs and Services; Facility Safety and Sanitation; Administration;

Food Service; Personnel Practices and Training; Inmate Health Services; Inmate Discipline; Maintenance; and other matters relating to services as determined by the Department.

Self-Monitoring GEO acknowledges its responsibility to continually conduct self-monitoring and to test compliance, identify areas of non-compliance, construct corrective action plans, and verify necessary improvements have been made. GEO acknowledges the requirement for Facility level self-monitoring and corporate-level self-monitoring. GEO will provide reports and/or documentation of all self-monitoring to the Department Contract Monitor no later than the fifth day or third workday of each month. GEO will provide the Department Contract Monitor with copies of the quality control program (QCP).

Tab 2 – Section 5: Contract Monitoring Activities page 2 of 6

GEO has dedicated considerable resources to the development of an independent Contract Compliance (CC) Division responsible for monitoring and validating operations at each of our facilities to meet the needs of the client. The CC Division is an independent corporate division headed by the Executive Vice President (EVP) of CC, who reports directly to the Chief Executive Officer of GEO. There are over 70 experienced employees in CC, including a Vice President (VP), several Directors, and more than two dozen Managers.

All Directors and Managers are overseen by the VP and the EVP of CC.

Acknowledging the importance of full medical compliance reviews by medically licensed professionals, GEO employs a team of six medical compliance specialists: two Medical Doctors with over 50 years of combined operational experience, three Registered Nurses with a range of operational and compliance experience in health care delivery, and one Licensed Practical Nurse specializing in NCCHC accreditation. This ensures thorough, independent, and effective medical reviews.

The CC Division is responsible for, and committed to, implementing the QCP, conducting reviews during the year, training facility Compliance Administrators (CAs), and assisting with internal quality control reviews at the facility. A Senior Director is responsible for the ACA accreditation process and PREA initiative for all applicable facilities. Dedicated corporate staff continuously develop, update, and improve audit tools to remain current with operational issues, GEO policies, and ADCRR guidelines.

All major functional areas will be audited on a regular basis by CC corporate and facility staff. This systematic monitoring will consist of continuous facility-level audits, at least two (2) corporate reviews annually, follow-up audits as needed, and ad hoc reviews as needed.

Internal On-site Self-Monitoring The Facility Administrator and facility staff are charged with the primary self-monitoring responsibilities and maintaining compliance with applicable standards. The Facility Administrator is responsible for ensuring the leadership and resources necessary for total commitment to the QCP are provided, guaranteeing maximum benefit to the facility and client.

The CC Division creates and provides the CA with training covering compliance and quality assurance techniques and audit procedures. The CA is responsible for the coordination and execution of the facility-level self-monitoring assessments. The CA trains and directs a cadre of subject matter experts (SMEs) to conduct self-monitoring assessments. The SMEs consist of facility Division heads, supervisors, and staff with experience in the areas to be audited.

Internal on-site self-monitoring assessments will be coordinated throughout the calendar year by the CA utilizing the same audit tools as the external annual corporate audit.

Tab 2 – Section 5: Contract Monitoring Activities page 3 of 6

Monitoring includes reviews of all operational areas, compliance with ADCRR requirements, and adherence to contract provisions. All audit findings are entered into the CC audit compliance database by the end of the monitoring month. The intervening months consist of follow-up reviews of items previously identified as non-compliant. Follow-up reviews enable on-site staff and management, as well as corporate management, to ensure CAPs are sustainable and effectively prevent repeat deficiencies. Non-compliant findings and CAPs are also reviewed during the annual corporate audit, follow-up audit, and ad hoc audit (when necessary).

External Annual Contract Compliance Division Audit GEO will conduct an Annual Corporate Audit led by corporate CC staff with assistance from SMEs. The audit will be a full-scope review and utilizes a spectrum of audit tools to validate all contractual, federal, state, and local requirements. Neither facility staff nor any operational staff with oversight of the facility being audited will be permitted to participate as auditors in this audit to ensure complete independence.

The Chair of the Annual Corporate Audit Team, working with the Director of CC, is typically responsible for:

Conducting the audit in an objective, efficient, effective, and professional manner Thoroughly and fairly reviewing all audit findings and arbitrating finding disputes Providing the Facility Administrator and staff with a thorough out-briefing at the conclusion of the audit Conducting a Post Audit Workshop to review audit findings, discuss requirements, and assist in the development of viable CAPs Preparing and issuing a Summary Report Providing oversight to address all findings identified during the audit with a CAP in accordance with established timelines

The CC Directors and Managers will be responsible for verifying success of the CAPs through discussions, reviewing facility updates in GEO’s audit compliance database, remote document review, and the Follow-Up Audit.

a. Post Audit Workshop At the close of the Annual Corporate Audit, the audit Chair conducts a Post Audit Workshop (PAW). The PAW consists of multiple, consecutive meetings between CC staff, the Facility Administrator, relevant facility leadership, and other staff pertinent to the findings. Collectively, participants will review the findings, supporting working papers, and applicable policies/procedures to develop effective CAPs with designated responsible parties.

Tab 2 – Section 5: Contract Monitoring Activities page 4 of 6

The benefits of the Post Audit Workshop are:

To continue the focus on non-compliant findings immediately after conclusion of the audit and create effective solutions expeditiously.

The CA has the support of facility leadership to assist Division Heads in the creation of effective and sustainable CAPs.

Discussion of tough issues with all pertinent staff present instills ownership of CAP requirements on every level.

The facility receives the benefit of the Chair’s expertise in explaining the expectations and intent of policies/standards. The Chair is also able to provide examples of proven solutions implemented at other facilities. With all pertinent staff present during the workshop (if the issue involves staff work), the information from the Chair is communicated to staff directly without Division Head interpretation.

Each Facility Administrator and CA are provided the guidance and direction needed to implement CAPs with great likelihood of sustained compliance.

b. Follow-Up Audits and Ad Hoc Audits Within approximately six months of the Annual Corporate Audit, a Follow-Up Audit may be conducted by CC to verify the annual audit findings have been corrected. If necessary, Ad Hoc Audits will be conducted to target specific areas of concern or interest raised outside the formal audit process. Ad Hoc Audits could also be scheduled to address any concerns identified in Annual Corporate Audits, Client Audits, and/or Center audits to address start-up issues of a new operation or deficiencies originating from audit activity or client observation. The content and method of the Ad Hoc Audits will be tailored to the specific issues identified.

c. Quality Control Measures for Subcontractors The CC Division audits work performed by GEO’s subcontractors with the same schedule and audit tools that apply to work performed by GEO itself. GEO holds its subcontractors to the same level of performance and all applicable contractual requirements

American Correctional Association (ACA) Accreditation GEO’s CC Division will work with the facility to achieve and maintain ACA accreditation.

Accreditation is obtained through training, oversight, and includes a mock ACA Audit 2-3 months prior to the accreditation audit. GEO employs a CC Senior Director and managers at the corporate level who are responsible for working with GEO facilities in preparation for the ACA accreditation process. GEO has moved to automate accreditation documents and the audit process with success and regularly receives compliments from ACA auditors.

Safety & Emergency Procedures In all matters relating to safety and health, GEO’s policy and practices will comply fully with recognized occupational safety and health standards and codes. The Fire Safety

Tab 2 – Section 5: Contract Monitoring Activities page 5 of 6

Manager reports directly to the Facility Administrator for the establishment and maintenance of a comprehensive safety program for the Facility. GEO requires Facility staff to ensure comprehensive physical plant inspections are conducted on a scheduled basis to ensure the integrity of the facility, the safety of all individuals in our care, and that the safety of our valued employees, suppliers, vendors, and visitors.

The Fire Safety Manager is responsible for making recommendations to the Facility Administrator concerning compliance with applicable federal, state, and local regulations relative to health and safety, and for establishing and implementing regular safety inspections at the Facility. Any alteration, construction, renovation, occupancy classification, or use condition changes of the Facility will not impact GEO’s ability to maintain high quality fire safety standards and procedures.

No employee or inmate will be exposed to known safety or health hazards. Compliance with accepted safety practices is the responsibility of each employee. Facility management and staff will implement appropriate mechanisms for the identification and timely correction of violations, hazards, or deficiencies.

The Facility Administrator will ensure the Facility is inspected at least annually by a qualified State of Arizona fire official. Facility staff will conduct weekly fire and safety inspections. Each fire inspection will be documented. All fire detection, communication, alarm, annunciation, suppression, and related equipment shall be operated, inspected, maintained, and tested in full compliance with all applicable codes. Inspections will be thoroughly documented and maintained for review at any time.

Compliance with Prison Rape Elimination Act (PREA) GEO will adhere to the federal Prison Rape Elimination Act (42 U.S.C. §§ 15602—15609, Public Law 108-79). GEO understands ADCRR requires GEO to provide ADCRR with a copy of all PREA reports at the Facility involving inmates, staff, contractors, or volunteers.

GEO understands ADCRR reserves the right to review any report, substantiated or unsubstantiated, of sexual contact that occurs at the facility, including sexual misconduct by GEO’s employees.

Federal Prison Rape Elimination Act (PREA) Compliance GEO’s zero-tolerance policy prohibits sexual conduct between employees, volunteers, contractors, and offenders, regardless of consensual status. Sexual conduct between offenders is also prohibited, regardless of consent. Such conduct is subject to administrative as well as criminal and disciplinary sanctions.

GEO employs a Senior Director to act as the dedicated PREA Coordinator. The PREA Coordinator reports to the VP and EVP of the corporate CC Division. The PREA Coordinator is responsible for implementation of PREA monitoring systems and policies as well as developing, implementing, and overseeing GEO’s compliance with the National

Tab 2 – Section 5: Contract Monitoring Activities page 6 of 6

DOJ PREA Standards in all its required facilities. In addition, the PREA Coordinator provides guidance and resources in all matters related to PREA training, reporting, allegations, and investigations.

GEO also employs five corporate CC PREA Managers with extensive investigative experience, who are charged with reviewing and assisting in investigations of PREA incidents as well as operating as a resource to all facilities. An additional corporate staff member, the PREA Compliance Specialist, is dedicated to collecting and analyzing PREA statistical data, preparing required reports, and tracking investigations. In addition to the corporate PREA team, a PREA Compliance Manager will be designated at the facility to work closely with the corporate team to ensure PREA compliance at the facility-level.

This team, as part of the corporate CC Division, will work with staff at the facility to implement GEO’s extensive training program for all employees, volunteers, and contractors. Specialized training will also be provided for investigators and medical personnel. Upon employment, all staff receive a three-hour initial training course specifically covering DOJ PREA guidelines, with two hours of annual in-service training thereafter. All inmates will receive PREA education as part of the intake/admissions process and are screened within 24 hours of arrival for any indication of current sexual vulnerability or sexually aggressive behavior before determining housing, programming, and classification assignments.

To ensure PREA certification is achieved and maintained, the National PREA standards, referenced in 28 C.F.R. Part 115, are addressed in GEO’s Quality Control Program and are assessed during both Facility self-monitoring audits and annual corporate audits utilizing comprehensive auditing tools.

6. Performance and Monetary Offsets

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6. Performance and Monetary Offsets

GEO Secure Services LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the requirements outlined in section 6 Performance and Monetary Offsets and all subsections contained therein.

7. Contractor’s/ Subcontractor’s Qualifications

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7. GEO & Subcontractor Qualifications

GEO Secure Services LLC, a wholly owned subsidiary of The GEO Group, Inc.

(collectively referred to as GEO) has read, understands, and will comply with the requirements of section 7, Contractor and Subcontractor Qualifications and all subsections contained therein.

GEO’s Organizational Qualifications GEO specializes in the design, financing, development, and operation of secure facilities, processing centers, and community reentry centers in the United States, Australia, South Africa, and the United Kingdom. GEO is a leading provider of enhanced in-custody rehabilitation, post-release support, electronic monitoring, and community-based programs. GEO’s worldwide operations include the ownership and/or management of 106 facilities totaling approximately 86,000 beds, including idle facilities and projects under development, with a workforce of up to approximately 18,500 professionals.

GEO is publicly traded and listed on the New York Stock Exchange (NYSE: GEO) and has an enterprise value in excess of $3.5 billion. GEO’s domestic and international revenues for 2021 were approximately $2.3 billion, with credit facilities in excess of $1.6 billion.

GEO is a Florida-based company with its Corporate Office located in Boca Raton, Florida, and has a staff of approximately 400 employees. Our corporate and regional staff includes experts in prison design, finance, contract compliance, construction, administration, security, health services, education, vocational training, counseling, substance abuse treatment, food service, maintenance, procurement, and professional accreditation.

GEO has enjoyed a professional partnership and ongoing working relationship with the ADCRR since 2005, when we began housing and providing services to ADCRR inmates at the Arizona State Prisons – Florence West, Phoenix West, and Central Arizona.

Our positive performance under the Phoenix West contract and at our three (3) other Arizona facilities under contract with ADCRR, and the knowledge and experience gained over the past 16 years, make GEO uniquely qualified to continue to operate and manage this facility under contract with ADCRR.

The requested references have been provided in Tab 8 in accordance with the Special Instructions to Offerors contained in this RFP. Detailed information regarding GEO’s history and experience can be found at the end of this section.

See GEO History & Experience – attached

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In the State of Arizona, GEO has adopted the name TGG, Inc. A copy of GEO’s transaction privilege tax license, as well as our Certificate of Good Standing under our adopted Arizona name of TGG, Inc. are provided as attachments to this section.

See GEO’s Certificate of Good Standing and

Authorization to Transact Business in Arizona – attached

Safe Facility Operations and Management GEO operates under the leadership of Dr. George C. Zoley, Executive Chairman and Founder, and Jose Gordo, Chief Executive Officer. Copies of our operations and management team’s resumes are provided as an attachment to the end of this section.

See Leadership Resumes – attached

The GEO Secure Services Business Unit is led by Senior Vice President James Black, President of GEO Secure Services LLC, who has more than 37 years of experience in correctional management. GEO Secure Services is supported at the Corporate Office by 34 subject matter experts in Corrections, Administration, Security, Health Services, Food Services, Training, and Risk Management. Daily, they oversee the three U.S. Regional Offices and international operations.

GEO Secure Services oversees the management and operation of over 74,000 beds in 57 correctional and detention facilities around the world. This division provides services on behalf of the Federal Bureau of Prisons, U.S. Marshals Service, and U.S. Immigration and Customs Enforcement, as well as seven state correctional clients and various local jurisdictions around the country.

The three GEO Regional Offices provide facility oversight and support, ensuring immediate and direct assistance to the facility management teams. The GEO Western Regional Office is located in Los Angeles, CA and has nearly 20 staff who are subject matter experts in security, health services, physical plant maintenance, risk management, contract compliance, business management, and information systems. The GEO Western Regional Office is led by Regional Vice President Paul Laird with more than three decades of correctional experience.

GEO takes pride in its provision of safe facility operations and management. Our operations team works in coordination with our facility design, programs, security, and health services divisions to ensure proper staff coverage at all times throughout the operation of each facility. Facility policies and procedures are established and followed to ensure staff familiarization with facility operations. All employees are provided initial and annual training in both proactive and reactive approaches to facility security and management. GEO’s commitment in operating secure facilities is measured through our adherence to the nationally recognized standards of the American Correctional Association

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(ACA), National Commission on Correctional Health Care (NCCHC), and Joint Commission standards at all our facilities, even if not required by the client.

Experience as a Correctional Facilities Operator To further demonstrate GEO’s capability, integrity, and reliability in the provision of services to our government customers, the following information provides a list of GEO’s current correctional contracts.

Current Contracts Facility Type # Beds Mission Location

Blackwater River Correctional and Rehabilitation Facility

State Prison 2,000 Med./Close Milton, FL

Central Arizona Correctional and Rehabilitation Facility

State Prison 1,280 Med. Florence, AZ

Florence West Correctional and Rehabilitation Facility

State Prison 750 Mixed Population/Min. Florence, AZ

George W. Hill Correctional Facility

County Prison 1, 883 Pre-trial detainees/sentenced inmates

Thornton, PA

Heritage Trail Correctional Facility

State Prison 1,066 Min. Plainfield, IN

Kingman Correctional and Rehabilitation Facility

State Prison 3,400 Min./Med. Golden Valley, AZ

Lawrenceville Correctional Center State Prison 1,536 High/Med. Lawrenceville, VA

Lawton Correctional and Rehabilitation Facility

State Prison 2,626 Min./Med./High Lawton, OK

Lea County Correctional Facility

State Prison 1,200 Min./Med./High Hobbs, NM

Moore Haven Correctional and Rehabilitation Facility

State Prison 985 Med. Moore Haven, FL

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Current Contracts Facility Type # Beds Mission Location

New Castle Correctional Facility

State Prison 3,196 Min./Med./High & Psychiatric New Castle, IN

North Lake Correctional Facility

Federal Facility 1,800 Min./Med./High & Psychiatric Baldwin, MI

Phoenix West Correctional and Rehabilitation Facility

State Prison 500 Min. Phoenix, AZ

Reeves County Detention Center III Federal Facility 1,376 Min./Med. Pecos, TX

Riverbend Correctional & Rehabilitation Facility

State Prison 1,500 Min/Med./High Milledgeville, GA

South Bay Correctional and Rehabilitation Facility

State Prison 1,948 Med./Close Custody South Bay, FL

GEO has provided similar correctional services at each of the facilities listed to include security, programs, food service, facility maintenance, health services as well as administrative and support services. Health services are provided in-house by GEO with the exception of New Mexico and Indiana state facilities. Food service at our New Castle Indiana facility is outsourced through a third-party subcontractor for the state. We have a management-only contract with Reeves County; all line staff are County employees.

History of Custody Level Management Across the United States, GEO manages close, medium, and minimum-security inmates on behalf of federal, state, and local government clients. The current number of inmates per custody level is provided in the table below. A more detailed description of GEO’s population breakdown, including all GEO Secure Services locations, is included in the Population Classification Chart (as of March 9, 2022) attached at the end of this section.

See Population Classification Chart – attached

Custody Level High Medium Minimum Number of Inmates 4,711 22,144 12,630

A listing of the custody levels managed at correctional facilities operated by GEO since January 1, 2011, including the month and year the supervision began and ended is provided in the chart below:

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Facility Custody

Level (s) Date Level

Began Date Level

Ended Florence West Correctional and Rehabilitation Facility Minimum Sept. 1997 Ongoing

Central Arizona Correctional and…