Standard Contract Part 2.pdf

CONTRACT NO. [Enter Contract No.]

PCMT-03 25 v.24.1

EXHIBIT A – SPECIAL PROVISIONS

The following provisions supplement or modify the provisions of Items 1 through 11 of the Standard Contract, as provided herein:

A.1. ENGAGEMENT, TERM AND CONTRACT DOCUMENT

A.1.1. Section 1.6.1.3. supplement: The following definitions also apply to this Contract:

1.6.1.3.1. Program or Service Specific Terms

1.6.1.3.1.1. Section §402.302, Florida Statutes (F.S.): definitions referenced in this Section.

1.6.1.3.1.2. Child Care Resource and Information Network (CCRAIN) - The Department's policy system, which includes, but is not limited to, child care regulations, desk reference guides, management letters, and legal opinions for child care regulators.

1.6.1.3.1.3. Child Care Test Management System Database - A database system that contains the Competency Exam questions, exams and statistics related to competency exams.

1.6.1.3.1.4. Child Care Training Application (CCTA) - An automated, web-enabled database system which is used to deliver competency exams and child care training modules throughout the State.

1.6.1.3.1.5. Child Care Training Application (CCTA) API Communication - Provider ensures seamless communication between the CCTA system and a course delivery and progress monitoring system. The primary function of this service includes verifying a registered user's access to the course delivery system upon request from the registration system and recording completion data to the transcript system when a student successfully completes a course. Provider must maintain databases and web applications to communicate with the API endpoints.

1.6.1.3.1.6. Competency Exam - A test offered by the Department that allows individuals to be exempted from Training Courses or to establish that they have successfully completed the course in which they have enrolled as evidenced by passage with a score of seventy (70) or higher.

1.6.1.3.1.7. Continuing Education Unit (CEU) - A standard unit of measure of coursework used for training and credential purposes. The Department will accept CEUs from educational institutions accredited and recognized by the U.S. Department of Eduction, or nationally affiliated state professional organizations.

1.6.1.3.1.8. Incident Management and Response - All incidents reported to the Provider shall be classified into the priority levels based on impact and urgency. Priority 1 (Critical): Major outages or incidents severely impacting multiple users or critical business operations. Priority 2 (High): Significant issues affecting multiple users or core functions with moderate business impact. Priority 3 (Medium):

Issues with limited impact on business processes or affecting individual users. Priority 4 (Low): Minor issues or requests that do not significantly affect business operations. Initial response time for Priority 1 and Priority 2 shall be within 15-30 minutes and resolution time within 1 business day. Initial response time for Priority 3 and Priority 4 shall be within the same business day and resolution time within 2-3 business days.

1.6.1.3.1.9. Instructor-Led Course - A Training Course delivered by an instructor to participating students either virtually or in a classroom.

1.6.1.3.1.10. Office of Licensing - The office within the Department that is statutorily responsible for the administration of child care licensing, registration, regulation and training of Florida licensed and registered child care providers.

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1.6.1.3.1.11. Online Course - A Training Course delivered through the internet allowing students to complete training at their own pace and convenience.

1.6.1.3.1.12. Project Manager - An individual who manages the services provided by the Provider within this contract.

1.6.1.3.1.13. Project Plan - An implementation plan for all contract activities, which is developed by the Provider and approved by the Department. The Project Plan outlines the specific terms of contract tasks, including completion dates, for each contract year.

1.6.1.3.1.14. Training Curriculum - Any Department-approved instructional module related to protecting the health, safety, and well-being of children in child care settings complying with with sections 402.305(2)(d), 402.313(4), 402.313(1)(3), and 20.19 F.S.

1.6.1.3.1.15. User Acceptance Test (UAT) - A type of formative evaluation in which a small group, typically eight (8) to ten (10) people from the intended user group, are brought together to test a newly developed project and provide feedback.

A.2. STATEMENT OF WORK

A.2.1. There are no additional provisions to this section of the Standard Contract.

A.3. PAYMENT, INVOICE AND RELATED TERMS

A.3.1. There are no additional provisions to this section of the Standard Contract.

A.4. GENERAL TERMS AND CONDITIONS

A.4.1. There are no additional provisions to this section of the Standard Contract.

A.5. RECORDS, AUDITS AND DATA SECURITY

A.5.1. There are no additional provisions to this section of the Standard Contract.

A.6. INSPECTIONS, PENALTIES, AND TERMINATION

A.6.1. There are no additional provisions to this section of the Standard Contract.

A.7. OTHER TERMS

A.7.1. There are no additional provisions to this section of the Standard Contract.

A.8. FEDERAL FUNDS APPLICABILITY

A.8.1. There are no additional provisions to this section of the Standard Contract.

A.9. CLIENT SERVICES APPLICABILITY

A.9.1. There are no additional provisions to this section of the Standard Contract.

A.10. PROPERTY

A.10.1. There are no additional provisions to this section of the Standard Contract.

A.11. AMENDMENT IMPACT

A.11.1. There are no additional provisions to this section of the Standard Contract.

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PCMT-03 27 v.24.1

EXHIBIT B – SCOPE OF WORK

B.1. SCOPE OF SERVICE

The Provider shall be responsible for developing, maintaining and enhancing the Department-sponsored Child Care Training Curriculum modules, corresponding Competency Exams, and systems and processes specified for the Florida Department of Children and Families (Department) Office of Licensing, Child Care, as defined in herein.

B.2. MAJOR CONTRACT GOALS

The major goals of this Contract are:

B.2.1. Design and implement comprehensive Child Care Training Curriculum and Competency Exams to equip providers with knowledge and skills necessary to create a safe, healthy, nurturing, and interactive environment for every child in child care pursuant to §402.305(2), F.S.;

B.2.2. Align with the spirit of the Child Care and Development Block Grant (CCDBG) by supporting state licensing compliance and quality standards in child care settings;

B.2.3. Ensure all training content is developed, updated, and maintained in strict accordance with the latest recommendations and guidelines provided by the Department;

B.2.4. Support the Office of Licensing’s training and education initiatives by developing high quality training for child care providers that are tailored to the specific needs and standards of for the early childhood education field; and, B.2.5. Continuously support and maintain systems and processes to adapt and align with evolving business needs and requirements.

B.3. SERVICE AREA/LOCATIONS/TIMES

B.3.1. The Provider’s administrative offices are located at the address specified in Section 1.3.

B.3.2. The Provider shall notify the Contract Manager, in writing within 30 calendar days in advance of any changes in the mailing address, telephone number, electronic mail address, or facsimile number that affects the Department’s ability to contact the Provider.

B.3.2.1. The Provider’s staff shall be available for consultation with Department staff during a normal workday, primarily consisting of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding holidays observed by the State of Florida.

B.4. CLIENTS TO BE SERVED

No clients will be directly served by this Contract.

B.5. CLIENT ELIGIBILITY

No clients will be directly served by this Contract.

B.6. CLIENT DETERMINATION

No clients will be directly served by this Contract.

B.7. EQUIPMENT

The Provider shall provide all equipment necessary to carry out the terms and conditions of this Contract.

B.8. CONTRACT LIMITS

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The Provider recognizes and agrees that any and all work that it performs, other than the deliverables and tasks described in the Contract to which compensation is prescribed, unless described in a formal contract amendment, shall be gratuitous and not subject to charge by the Provider or compensation by the Department.

PCMT-03 29 v.24.1

EXHIBIT C – TASK LIST

The Provider shall perform all functions necessary for the proper delivery of services including, but not limited to, the following:

C.1. SERVICE TASKS

C.1.1. Project Planning and Ongoing Communication

The Provider shall develop a comprehensive Project Plan, including the timeline, for the implementation of Child Care Training Curriculum and Competency Exams services. The specific terms of the Tasks outlined within this section for implementation will be clearly documented by the Provider in the Project Plan.

C.1.1.1. The Provider shall submit a proposed Project Plan to the Department’s Contract Manager within two (2) weeks of the Contract effective date.

C.1.1.2. The Provider shall schedule, organize, and conduct one initial meeting with the Department for the purpose of reviewing the Project Plan with Office of Licensing, Child Care staff within three weeks of the Contract effective date. The Provider shall lead a discussion of the overall plans for the Project, including a review of the Department’s Office of Licensing, Child Care, organizational structure, policy, and overarching goals to ensure the Provider is working with the correct information and understands the direction of the Department for this project. The Provider shall make changes to the Project Plan based on input from the Department at this meeting. The revised Project Plan must be submitted to the Department’s Contract Manager no later than one week from the date of the initial meeting.

C.1.1.3. The Department has final approval of all items in the Project Plan. The Project Plan may be updated by the Provider at any time with written approval of the Department Contract Manager. The Project Plan, and all updates approved by the Department, is hereby incorporated by reference into the Contract.

C.1.1.4. The Provider shall conduct ongoing communication with the Office of Licensing, Child Care staff for Project updates, including, but not limited to, quarterly virtual status meetings to discuss progress of the Project and any difficulties that may impede progress. The date and time for quarterly status meetings, and any other meetings as needed, shall be scheduled by the Provider at dates and times agreed to by the Department.

C.1.1.5. The Provider shall provide Quarterly Reports to the Department’s Contract Manager at least one week prior to each quarterly status meeting with the Department. The Provider must receive approval of the Quarterly Report from the Department’s Contract Manager prior to the submission of the quarterly invoice. Quarterly Reports must include:

C.1.1.5.1. A cumulative narrative summary of the Provider’s activities during the previous quarter of the State Fiscal Year (SFY).

C.1.1.5.2. A summary of the accomplishments for each of the Service Tasks contained herein.

C.1.1.5.3. Quantitative and qualitative evidence that task activities identified herein have been performed during each quarter of the SFY in compliance with the schedule and terms of the approved Project Plan for this Contract.

C.1.1.5.3.1. Documentation regarding Technical Support should, at a minimum contain, the following details to ensure accountability and transparency in addressing support requests and maintaining system performance:

PCMT-03 30 v.24.1

C.1.1.5.3.1.1. System Performance and Security: Confirmation that system functionality, performance and security are maintained at a minimum operational level of 97%.

C.1.1.5.3.1.2. Request Metrics: The total number of support requests received via the toll-free technical support line and email from course participants.

C.1.1.5.3.1.3. Response Percentage: The percentage of toll-free technical support calls and emails from course participants that received responses.

C.1.1.5.3.1.4. Incident Management and Response Status Reporting: Details on the status of new or ongoing maintenance and support incidents, including the following:

C.1.1.5.3.1.4.1. Date Identified: The date the issue was first reported.

C.1.1.5.3.1.4.2. Reporter: The individual or entity that reported the issue.

C.1.1.5.3.1.4.3. Anticipated Resolution Date: The projected date for resolving the issue.

C.1.1.5.3.1.4.4. Actual Resolution Date: The date the issue was fully resolved

C.1.1.5.3.1.4.5. Incident Criticality: Categorization of the incident as Critical, High, Medium, or Low.

C.1.1.5.3.1.4.6. Incident Response Manager: The individual responsible for managing the resolution of the incident.

C.1.1.5.3.1.4.7. Scope of Issue: A brief description of the problem, including and affected systems or courses.

C.1.1.5.3.1.4.8. Resolution Plan: A detailed account of the tasks required or completed to address and resolve the issue.

C.1.2. Course and Exam Development and Maintenance

The Provider shall develop, update, and maintain the Department-sponsored Child Care Training Curriculum modules, Competency Exams, systems, and processes. Course and exam development shall be consistent with statute and policy. The Provider shall deliver Training Curriculum and Competency Exams to the Department’s hosted servers via a file transfer program. All databases and web applications maintained by the Provider as part of this Contract must be hosted on the Department’s servers.

C.1.2.1. The Provider shall create new Online Courses for topics specified by the Department, as documented in the approved Project Plan. The Provider shall:

C.1.2.1.1. Conduct stakeholder feedback sessions to garner input related to the course being created;

C.1.2.1.1.1. Stakeholder feedback sessions shall include Department staff, child care providers, and other personnel as selected by the Department.

C.1.2.1.1.2. Provider shall determine the feedback session structure, including questions used, and method of data collection. The Provider shall submit plans for the feedback sessions to the Department for approval prior to conducting the first session.

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C.1.2.1.1.3. Provider shall provide a report to the Department which summarizes the information gained from stakeholder feedback sessions and provides recommendations for the development of the course being created based on stakeholder feedback.

C.1.2.1.2. Develop course goals, objectives, and outline for course based on specified topic;

C.1.2.1.3. Create course content aligned with course goals, objectives, and outline using current and up-to-date resources which are approved by the Department prior to distribution of the course.

The course content should be engaging and enjoyable, incorporating interactive and innovative teaching methods to enhance the learning experience;

C.1.2.1.4. Create course related study guide, participant guide, audio transcript and other supplemental materials, as outlined in the approved Project Plan;

C.1.2.1.5. Provide draft online programmed course for Department review and approval;

C.1.2.1.6. Draft course blueprint;

C.1.2.1.7. Conduct UAT of all course content and usability;

C.1.2.1.7.1. Testing shall be conducted using personnel selected by the Department.

C.1.2.1.7.2. Provider shall create UAT template for testing course content. Template shall be approved by the Department prior to testing.

C.1.2.1.7.3. Provider shall make course updates as provided by the Department through UAT.

C.1.2.1.8. Generate assessment items aligned with course content, as outlined in the approved Project Plan;

C.1.2.1.9. Update blueprint language and finalize course blueprint; and

C.1.2.1.10. Deliver final course and exam items to the Department for approval before posting.

C.1.2.2. The Provider shall create new Instructor-Led Courses for topics specified by the Department, as documented in the approved Project Plan. The Provider shall:

C.1.2.2.1. Develop course goals, objectives, and outline for course based on specified topic;

C.1.2.2.2. Conduct stakeholder feedback to garner input related to the course being created as stated in Section C 1.2.1.1

C.1.2.2.3. Create course content aligned with course goals, objectives, and outline using current and up-to-date resources which are approved by the Department prior to distribution of the course.

The course content should be engaging and enjoyable, incorporating interactive and innovative teaching methods to enhance the learning experience;

C.1.2.2.4. Create course related study guide, participant guide, audio transcript and other supplemental materials, as outlined in the approved Project Plan;

C.1.2.2.5. Provide draft course for Department review and approval;

C.1.2.2.6. Draft course blueprint;

C.1.2.2.7. Conduct UAT of all course content;

C.1.2.2.7.1. Testing shall be conducted using personnel selected by the Department.

PCMT-03 32 v.24.1

C.1.2.2.7.2. Provider shall create UAT template for testing course content. Template shall be approved by the Department prior to testing.

C.1.2.2.7.3. Provider shall make course updates as provided by the Department through UAT.

C.1.2.2.8. Generate assessment items aligned with course content, as outlined in the approved Project Plan;

C.1.2.2.9. Update blueprint language and finalize course blueprint;

C.1.2.2.10. Deliver final course and exam items to the Department for approval before posting; and

C.1.2.2.11. Conduct train-the-trainer sessions for the course for Department selected personnel, as outlined in the approved Project Plan.

C.1.2.3. The Provider shall adapt courses from instructor-led to online for topics specified by the Department, as documented in the approved Project Plan. The Provider shall:

C.1.2.3.1. Review course goals, objectives, outline and content for existing Instructor-Led Course;

C.1.2.3.2. Conduct stakeholder feedback to garner input related to the course being created as stated in Section C 1.2.1.1.

C.1.2.3.3. Create Online Course content aligned with existing Instructor-Led Course goals, objectives, outline and content using current and up-to-date resources which are approved by the Department prior to distribution of the course. The course content should be engaging and enjoyable, incorporating interactive and innovative teaching methods to enhance the learning experience;

C.1.2.3.4. Create course related study guide, participant guide, audio transcript and other supplemental materials, as outlined in the approved Project Plan;

C.1.2.3.5. Provide draft online programmed course for Department review and approval;

C.1.2.3.6. Draft course blueprint;

C.1.2.3.7. Conduct UAT of all course content;

C.1.2.3.7.1. Testing shall be conducted using personnel selected by the Department.

C.1.2.3.7.2. Provider shall create UAT template for testing course content. Template shall be approved by the Department prior to testing.

C.1.2.3.7.3. Provider shall make course updates as provided by the Department through UAT.

C.1.2.3.8. Update assessment items aligned with course content, as outlined in the approved Project Plan;

C.1.2.3.9. Update blueprint language and finalize course blueprint; and

C.1.2.3.10. Deliver final course and exam items to the Department for approval before posting.

C.1.2.4. The Provider shall revise existing courses (online or instructor-led) for topics specified by the Department, as documented in the approved Project Plan. The Provider shall:

C.1.2.4.1. Review course goals, objectives, outline and content for existing course;

PCMT-03 33 v.24.1

C.1.2.4.2. Conduct stakeholder feedback sessions to garner input related to the course being created as stated in Section C.1.2.1.1.

C.1.2.4.3. Revise course goals, objectives, outline and content based on review information;

C.1.2.4.4. Update course related study guide, participant guide, audio transcript and other supplemental materials, as outlined in the approved Project Plan;

C.1.2.4.5. Provide draft course for Department review and approval;

C.1.2.4.6. Draft course blueprint;

C.1.2.4.7. Conduct UAT of all course content;

C.1.2.4.7.1. Testing shall be conducted using personnel selected by the Department.

C.1.2.4.7.2. Provider shall create UAT template for testing course content. Template shall be approved by the Department prior to testing.

C.1.2.4.7.3. Provider shall make course updates as provided by the Department through UAT.

C.1.2.4.8. Update assessment items aligned with course content, as outlined in the approved Project Plan;

C.1.2.4.9. Update blueprint language and finalize course blueprint;

C.1.2.4.10. Conduct train-the-trainer sessions for instructor led courses for Department selected personnel, as outlined in the approved Project Plan; and

C.1.2.4.11. Deliver final course and exam items to the Department for approval before posting.

C.1.2.5. The Provider shall develop or revise additional content and materials to support child care training as specified by the Department and documented in the approved Project Plan.

C.1.3. Assessment Maintenance

The Provider shall develop and maintain Competency Exams and CEU assessments, as specified in the approved Project Plan.

C.1.3.1. The Provider shall develop and maintain Competency Exams, which include the following:

C.1.3.1.1. Develop new assessment items aligned with course content;

C.1.3.1.2. Update assessment items aligned with course content;

C.1.3.1.3. Conduct item review and rating sessions with subject-matter experts using standard setting procedures to support Competency Exam scoring for all versions of Competency Exam items;

C.1.3.1.4. Conduct statistical analysis of item and test data for all versions of Competency Exams;

C.1.3.1.5. Deliver statistical analysis of item and test data to the Department for review and approval;

C.1.3.1.6. Develop or revise Competency Exam items based on analysis; and

C.1.3.1.7. Add and/or modify information in the DCF Child Care Test Management System Database.

C.1.3.2. Develop and maintain CEU assessments, which include the following:

PCMT-03 34 v.24.1

C.1.3.2.1. Develop new CEU assessment items aligned with course content;

C.1.3.2.2. Update CEU assessment items aligned with course content;

C.1.3.2.3. Conduct item review and rating sessions with subject-matter experts using standard setting procedures to support CEU assessment scoring for all versions of CEU assessment items;

C.1.3.2.4. Conduct statistical analysis of item and test data for all versions of CEU assessments;

C.1.3.2.5. Deliver statistical analysis of item and test data to the Department for review and approval, and

C.1.3.2.6. Develop or revise CEU items based on analysis; and

C.1.3.2.7. Program new CEU assessment items.

C.1.4. Translation Coordination

The Provider shall ensure that all course materials, assessment items and correspondence related to trainings and exams are translated into professional Haitian-Creole and Spanish language appropriate for the child care industry, as specified in the approved Project Plan.

C.1.4.1. Translators used by the Provider must be approved by the Department prior to any translations being completed.

C.1.4.2. The Provider shall translate all materials into Haitian-Creole and Spanish after the English version has been approved by the Department.

C.1.4.3. The Provider shall review and update translated course materials and assessment items for consistency among courses and appropriateness for child care industry.

C.1.4.4. The Provider shall submit all translated materials to the Department for review and approval prior to distribution.

C.1.5. Technical Support

C.1.5.1. Provide technical maintenance and support as needed for the Department’s Online Courses and resources, Department of Education (DOE) Online Courses, Early Childhood Educator and VPK Teacher resources, and other online resources.

C.1.5.1.1. Monitor exam, CEU, assessments, courses and systems to ensure continuity and quality of service including course functionality, performance, and security.

C.1.5.1.2. Coordinate communication between the servers housing the course delivery system and the Child Care Training Application.

C.1.5.1.3. Supply a toll-free technical support telephone line and email and track the number of requests from course participants during regular business hours, Monday-Friday, 8:00 a.m. – 5:00 p.m.

C.1.5.1.4. Respond to inquiries within two business days.

C.1.5.1.5. Track the response time of all support requests.

C.1.5.1.6. Log and analyze support requests to identify curriculum and technology issues as well as trends that need to be corrected.

C.1.5.1.7. Correct course issues, such as updating external links and logos, as approved by the Department.

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C.1.5.1.8. Maintain the database of online surveys.

C.1.5.1.9. Analyze online survey responses and provide summary of responses to the Department quarterly.

C.1.5.1.10. Update code, coding libraries, and/or course pages to address course functionality, performance, and security.

C.1.5.1.10.1. Update course access and progress monitoring systems to address updated code requirements and coding libraries related to new and emerging security and compatibility issues.

C.1.5.1.10.2. Update code related to API communication with the CCTA to address technical issues within current system architecture relating to security and browser issues.

C.1.5.1.10.3. Update courses content pages to address technical issues within current system design to address emerging security and browser issues.

C.1.5.2. Provide technical support of CCRAIN and DCF staff courses

C.1.5.2.1. Maintain the CCRAIN and enhance, upon Department request.

C.1.5.2.2. Perform monitoring of CCRAIN and DCF staff courses to ensure continuity and quality of service including course functionality, performance, and security.

C.1.5.2.3. Upload, update, or archive documents and issue an email notification, upon request by the Department.

C.2. ADMINISTRATIVE TASKS

C.2.1. Staffing

C.2.1.1. Project Management

The Provider shall provide a Project Manager who shall continually monitor performance and meet with the Department's Contract Manager to ensure the Provider is meeting all requirements and performance levels and the Department is receiving optimal service. The Provider’s Project Manager shall:

C.2.1.1.1. Monitor workflow, schedule and facilitate meetings for all phases of development and maintenance of the Department's programs including training and Competency Exams.

C.2.1.1.2. Work with the Provider’s creative and technical teams to interpret and implement training and Competency Exam needs as expressed by the Department.

C.2.1.1.3. Collect and oversee course revisions to include editing of content, creation of new artwork, recording of audio, correction of closed captioning, resources and programming.

C.2.1.1.4. Coordinate development teams to ensure consistency across curriculum projects.

C.2.1.1.5. Maintain the alignment between storyboards, participant guides, trainer guides, study guides and appendices for Online Courses and Instructor-Led Courses.

C.2.1.1.6. Manage the development of presentation and navigation to ensure continuity across all courses created and revised.

C.2.2. Staffing Levels

C.2.2.1. The Provider shall maintain sufficient qualified staff to successfully deliver the services set out in this Contract. For purposes of this paragraph, "sufficient" is defined to include the

PCMT-03 36 v.24.1 necessary management, programmatic and support staff to ensure successful completion of all quantitative and qualitative reports and deliverables contained in this Contract.

C.2.2.2. The Provider shall provide all management, staffing, and training of company employees. The Provider shall determine the appropriate number of staff essential to perform the services required to comply with the contract terms and conditions and the Provider shall assign such staff to work as specifically required by this Contract, including back up staff as needed.

C.2.2.3. Assignment of Provider's staff to perform the services shall be continuous throughout the term of this Contract, even during the transition occasioned by the Department's request to replace the Provider's staff or by termination of the Contract.

C.2.2.4. The Provider shall notify the Contract Manager in writing (e-mails acceptable), within two (2) weeks of any staff changes or any key organizational changes, such as the Executive Director or President, project management, program or support staff.

C.2.3. Professional Qualifications

C.2.3.1. The Project Manager shall have a minimum of three years of experience in managing a project relating to the services requested in this Contract.

C.2.3.2. The Provider shall have key personnel with a minimum of three years of experience developing and maintaining Training Curriculum modules and Competency Exams similar to the services requested in this Contract.

C.2.3.3. The Provider shall have key personnel with a minimum of a bachelor’s degree in early childhood education, child growth and development, and experience in a child care setting serving children age birth through 8 years old.

C.2.3.4. The Provider shall have key personnel with a minimum of three years of experience developing and maintaining a resource and information network similar to the services requested in this Contract.

C.2.3.5. Qualifications of any paid staff shall equal or exceed those identified in the job descriptions maintained in the Provider’s files. A signed and dated copy of each position description shall be maintained in the Provider’s file and shall be made available to the Department upon request.

C.2.4. Subcontracting

All subcontracting must meet the requirements of service tasks referenced in Exhibit C and is subject to the approval of the Department as referenced in Section 4.6. The Department’s agreement to allow service tasks to be subcontracted does not in any way alter the Provider’s responsibility to the Department for all work performed including service tasks, deliverables, minimum performance measures, and possible financial consequences.

C.2.5. Records and Documentation

The Provider shall maintain and deliver the following records and completed documentation to the Department’s Contract Manager as required:

C.2.5.1. All source documents or supporting documentation used to determine compliance with performance measures and deliverables.

C.2.5.2. All documentation of course and Competency Exam development shall be maintained by the Provider and available to the Department upon request.

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C.2.5.3. Competency Exam analysis records shall be maintained with the Provider and available to the Department upon request.

C.2.5.4. Contract Forms

# Title Due Date Contents

1. General Liability Insurance Due on or prior to contract effective date and annually thereafter.

Certificate of Insurance

2. Written delegation of authority including a sample signature

As often as signature authority changes.

Recent written proof that the person executing the contract for the Provider has the authority to bind the Provider to the terms of the contract.

3. Civil Rights Compliance Checklist

Annually, per CFOP 60-16 if Provider has 15 or more employees.

Signed and dated Civil Rights Compliance Checklist (CF 0946) completed per CFOP 60-16 Section 5-3.

4. Documentation of Human Services Contract List (Coordinated Contract Services)

Due on or prior to contract effective date and annually thereafter.

A comprehensive list of the Provider’s State of Florida health and human services contracts.

5. Financial and Compliance Audit Annually, 180 days after the end date of each State Fiscal Year.

Per instructions in Attachment 1.

6. Security Agreement Form

Security Awareness Training

HIPAA Training

Due on or prior to contract effective date and annually thereafter.

CF 0114

Certificates of Completion for Trainings

7. Executive Compensation

Annual Report, PCMT-08

Due on or prior to contract begin date and before May 1 annually thereafter.

Executive Compensation

Annual Report, PCMT-08

C.2.6. Reports (programmatic and to support payment)

C.2.6.1. The Provider shall deliver the reports, documentation, and deliverables listed below to the Department for review and approval as described in Exhibit D, Deliverables, and by the due dates provided therein.

C.2.6.2. Acceptance of required reports shall constitute a separate act and must be approved by the Contract Manager as such. The Department reserves the right to reject reports as incomplete, PCMT-03 38 v.24.1 inadequate, or unacceptable according to the limits set forth in this Contract. The Provider shall, without additional compensation, correct or revise any incomplete, inadequate, or unacceptable reports.

C.2.6.3. The Department, in its sole discretion, may allow additional time for the Provider to remedy the objections noted by the Department, or the Department may, after giving the Provider a reasonable opportunity to make a report complete, adequate, or acceptable to the Department, declare this Contract to be in default.

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EXHIBIT D – DELIVERABLES

D.1. Service Units

D.1.1. Project Planning and Ongoing Communication Services during one quarter of the SFY as described in, and meeting the requirements of, Exhibit B, Scope of Work, and Exhibit C, C.1.1., Task List, and in compliance with the schedule and specific terms of the approved Project Plan for this Contract, and documented pursuant to Exhibit C, Section C.2.5., Records and Documentation. The unit of service shall be delivered in accordance with the terms and conditions of this Contract and performed in a manner approved by the Department.

D.1.2. Course and Exam Development and Maintenance Services as described in, and meeting the requirements of, Exhibit B, Scope of Work, and Exhibit C, C.1.2., Task List, and in compliance with the schedule and specific terms of the approved Project Plan for this Contract, and documented pursuant to Exhibit C, Section C.2.5., Records and Documentation. The unit of service shall be delivered in accordance with the terms and conditions of this Contract and performed in a manner approved by the Department.

D.1.3. Assessment Maintenance Services during one quarter of the SFY as described in, and meeting the requirements of, Exhibit B, Scope of Work, and Exhibit C, C.1.3., Task List, and in compliance with the schedule and specific terms of the approved Project Plan for this Contract, and documented pursuant to Exhibit C, Section C.2.5., Records and Documentation. The unit of service shall be delivered in accordance with the terms and conditions of this Contract and performed in a manner approved by the Department.

D.1.4. Translation Coordination Services during one quarter of the SFY as described in, and meeting the requirements of, Exhibit B, Scope of Work, and Exhibit C, C.1.4., Task List, and in compliance with the schedule and specific terms of the approved Project Plan for this Contract, and documented pursuant to Exhibit C, Section C.2.5., Records and Documentation. The unit of service shall be delivered in accordance with the terms and conditions of this Contract and performed in a manner approved by the Department.

D.1.5. Technical Support Services during one quarter of the SFY as described in, and meeting the requirements of, Exhibit B, Scope of Work, and Exhibit C, C.1.5., Task List, and in compliance with the schedule and specific terms of the approved Project Plan for this Contract, and documented pursuant to Exhibit C, Section C.2.5., Records and Documentation. The unit of service shall be delivered in accordance with the terms and conditions of this Contract and performed in a manner approved by the Department.

PCMT-03 40 v.24.1

D.2. Deliverable Documents

DOCUMENT DUE

D.2.1. Project Plan

(Exhibit C – Service Tasks, Subsections C.1.1.1. – C.1.1.3.)

The Provider shall submit the proposed Project Plan to the Department’s Contract Manager within two (2) weeks of Contract effective date.

The Provider shall submit the revised Project Plan for approval to the Department’s Contract Manager no later than one (1) week from the date of the initial meeting.

The Project Plan may be updated at any time with written approval of the Department Contract Manager

D.2.2. Quarterly Reports

(Exhibit C – Service Tasks, Subsections C.1.1.4. and C.1.1.5.)

The Provider shall submit each Quarterly Report to the Department’s Contract Manager at least one (1) week prior to each quarterly status meeting with the Department.

D.2.3. Child Care Training Curriculum and Competency Exams

(Exhibit C – Service Tasks, Section C.1.2.)

Determined by Project Plan

D.3. Acceptance of Deliverables

D.3.1. Service Unit Deliverables

Evidence of completion or provision of service units must be provided to the Department's Contract Manager by the time specified within this section. and must be approved by the Department prior to payment of an invoice. The Provider understands and agrees that all tasks associated with the delivery or provision of these services must also be completed prior to requesting payment for said services.

D.3.2. Operational Reports and Deliverables

Where this Contract requires the delivery of reports and deliverable documents to the Department, mere receipt by the Department shall not be construed to mean or imply acceptance of those reports or documents. It is specifically intended by the parties that acceptance of required written reports shall constitute a separate act. The Department reserves the right to reject reports as incomplete, inadequate, or unacceptable according to any parameters set forth in the Contract. The Department, at its option, may allow additional time within which the Provider may remedy the objections noted by the Department or the Department may, after having given the Provider a reasonable opportunity to complete, make adequate or acceptable, declare the Contract to be in default. The Provider shall work with the Department to ensure the reliability of data collected through established reporting formats appropriate to the program and service.

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PCMT-03 41 v.24.1

EXHIBIT E – MINIMUM PERFORMANCE MEASURES

E.1. MINIMUM PERFORMANCE MEASURES

E.1.1. The Provider shall develop and submit a Project Plan including timeline, in accordance with C.1.1., which includes the specific terms of the Tasks outlined in Exhibit C, Task List, for implementation of all phases of the Child Care Training Curriculum and Competency and Exams Services. The Department has final approval of all items in the Project Plan, including specific terms for implementation, in accordance with C.1.1.3.

E.1.2. The Provider shall make all revisions to the Project Plan as requested by the Department. The Project Plan may be updated at any time with written approval of the Department’s Contract Manager.

The Department has final approval of all items in the Project Plan, including the specific terms for implementation, in accordance with C.1.1.3.

E.1.3. The Provider shall perform 100% of the Tasks as outlined in Exhibit C, Task List, and in compliance with the schedule and specific terms of the approved Project Plan for this Contract, culminating in the development and implementation of quality training and exams appropriate for the early childhood education field pursuant to §402.305(2), Florida Statutes.

E.1.4. The Provider shall submit Quarterly Reports which provides quantitative and qualitative evidence that task activities identified in Exhibit C, Task List, have been performed during each quarter of the State Fiscal Year in compliance with the schedule and specific terms of the approved Project Plan for this Contract.

E.1.5. The Provider shall deliver all services, reports, documentation, and deliverables in accordance with the terms and conditions of this Contract and performed in a manner approved by the Department.

Mere receipt by the Department shall not be construed to mean or imply acceptance or approval of those services, reports, documentation, or deliverables.

E.1.6. The Provider shall deliver to the Department's Contract Manager for approval all services, reports, documentation, Deliverables and Deliverable Documents by the time specified in Exhibit D.

E.2. Performance Evaluation Methodology

E.2.1 Reports submitted by the Provider along with the Provider’s documentation activities directly related Deliverables shall be reviewed and evaluated by the Department to determine if the terms and conditions of this Contract have been met.

E.2.2 Performance Standards Statement: By execution of this Contract the Provider hereby acknowledges and agrees that its performance under the Contract must meet the standards set forth above and shall be bound by the conditions set forth in this Contract. If the Provider fails to meet these standards, the Department, at its exclusive option, may allow a reasonable period, not to exceed six months, for the Provider to correct performance deficiencies. If performance deficiencies are not resolved to the satisfaction of the Department within the prescribed time, and if no extenuating circumstances can be documented by the Provider to the Department’s satisfaction, the Department must terminate the Contract. The Department has the sole authority to determine whether there are extenuating or mitigating circumstances.

PCMT-03 42 v.24.1

EXHIBIT F – METHOD OF PAYMENT

F.1. Payment Clause

This is a fixed price (unit cost) contract. The Department will pay the Provider for the delivery of service units provided in accordance with the terms and conditions of this Contract for a total dollar amount not to exceed the following:

F.1.1. $TBD for State Fiscal Year 2025-2026; and, F.1.2. $TBD for State Fiscal Year 2026-2027 for a total contract amount not to exceed $TBD, subject to the availability of funds.

F.2. Unit Cost

F.2.1. Pricing State Fiscal Year 2025-26

Deliverable Price Per Unit SFY Total

F.2.1.1. (Task C.1.1.) Project Planning and Ongoing Communication

$TBD per Quarter $TBD

Project Planning Subtotal Not to Exceed: $TBD

F.2.1.2. (Task C.1.2.) Standard Course and Exam Development and Maintenance

F.2.1.2.1. (Task C.1.2.1.) Creation of a new Online Course, as specified in the approved project plan

Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Stakeholder Feedback Sessions $TBD $TBD $TBD

2. Course Goals, Objectives and Outline $TBD $TBD $TBD

3. Course Content Document $TBD $TBD $TBD

4. Course Supplemental Materials –

a. Study Guide $TBD $TBD $TBD

5. Draft Course – New Online $TBD $TBD $TBD

6. UAT - Online $TBD $TBD $TBD

PCMT-03 43 v.24.1

7. Assessment Items - CEUs $TBD $TBD $TBD

8. Course Blueprint - New $TBD $TBD $TBD

9. Final Course - Online $TBD $TBD $TBD

Individual New Online Course Not to Exceed $TBD $TBD $TBD

F.2.1.2.2. (Task C.1.2.2.) Creation of a new Instructor-Led Course, as specified in the approved project plan

Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Stakeholder Feedback Sessions $TBD $TBD $TBD

2. Course Goals, Objectives and Outline $TBD $TBD $TBD

3. Course Content Document $TBD $TBD $TBD

4. Course Supplemental Materials –

a. Trainer Guide with Slides $TBD $TBD $TBD

5. Course Supplemental Materials –

b. Participant Guide $TBD $TBD $TBD

6. Course Supplemental Materials –

c. Study Guide $TBD $TBD $TBD

7. UAT – Instructor-Led $TBD $TBD $TBD

8. Assessment Items –

a. Competency Exams $TBD $TBD $TBD

9. Assessment Items –

b. CEUs $TBD $TBD $TBD

10. Course Blueprint - New $TBD $TBD $TBD

11. Train-the-Trainer $TBD $TBD $TBD

PCMT-03 44 v.24.1

12. Final Course – Instructor-Led $TBD $TBD $TBD

Individual New Instructor-Led Course Not to Exceed $TBD $TBD $TBD

F.2.1.2.3. (Task C.1.2.3.) Adapt a course from instructor-led to online, as specified in the approved project plan

Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Review Summary $TBD $TBD $TBD

2. Stakeholder Feedback Sessions $TBD $TBD $TBD

3. Course Content Document – Adaptation of Content $TBD $TBD $TBD

4. Course Supplemental Materials – Update Guides $TBD $TBD $TBD

5. Draft Course – New Online $TBD $TBD $TBD

6. UAT - Online $TBD $TBD $TBD

7. Assessment Items – Update Items $TBD $TBD $TBD

8. Course Blueprint - Update $TBD $TBD $TBD

Individual Adapted Course Not to Exceed $TBD $TBD $TBD

F.2.1.2.4. (Task C.1.2.4.) Revise an existing course (online or instructor-led), as specified in the approved project plan:

Revision of Instructor-Led Course Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Review Summary $TBD $TBD $TBD

2. Stakeholder Feedback Sessions $TBD $TBD $TBD

PCMT-03 45 v.24.1

3. Course Content Document – Revision of Content $TBD $TBD $TBD

4. Course Supplemental Materials – Update Guides $TBD $TBD $TBD

5. Draft Course – Revised Online N/A N/A N/A

6. UAT – Instructor-Led $TBD $TBD $TBD

7. Assessment Items – Update Items $TBD $TBD $TBD

8. Course Blueprint - Update $TBD $TBD $TBD

9. Train-the-Trainer $TBD $TBD $TBD

10. Final Course – Instructor-Led $TBD $TBD $TBD

Revision of Online Course Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Review Summary $TBD $TBD $TBD

2. Stakesholder Feedback Sessions $TBD $TBD $TBD

3. Course Content Document – Revision of Content $TBD $TBD $TBD

4. Course Supplemental Materials – Update Guides $TBD $TBD $TBD

5. Draft Course – Revised Online $TBD $TBD $TBD

6. UAT – Online $TBD $TBD $TBD

7. Assessment Items – Update Items $TBD $TBD $TBD

8. Course Blueprint - Update $TBD $TBD $TBD

9. Train-the-Trainer N/A N/A N/A

10. Final Course - Online $TBD $TBD $TBD

PCMT-03 46 v.24.1

F.2.1.2.5. (Task C.1.2.5.) Revision or development of content and/or materials to support child care training, as specified in the approved project plan.

TBD as Needed TBD as Needed

Course Development Subtotal Not to Exceed: $TBD

F.2.1.3. (Task C.1.3.) Assessment Maintenance $TBD per Quarter $TBD

Assessment Maintenance Subtotal Not to Exceed: $TBD

F.2.1.4. (Task C.1.4.) Translation Coordination $TBD per Quarter $TBD

Translation Coordination Subtotal Not to Exceed: $TBD

F.2.1.5. (Task C.1.5.) Technical Support of Online Courses, CCRAIN and Other Resources

Technical Support Subtotal Not to Exceed: $TBD

Contract Total State Fiscal Year 2025-2026 Not to Exceed: $TBD

F.2.2. Pricing State Fiscal Year 2026-27

Deliverable Price Per Unit SFY Total

F.2.2.1. (Task C.1.1.) Project Planning and Ongoing Communication

Project Planning Subtotal Not to Exceed: $TBD

F.2.2.2. (Task C.1.2.) Standard Course and Exam Development and Maintenance

PCMT-03 47 v.24.1

F.2.2.2.1. (Task C.1.2.1.) Creation of a new Online Course, as specified in the approved project plan

Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Stakeholder Feedback Sessions $TBD $TBD $TBD

2. Course Goals, Objectives and Outline $TBD $TBD $TBD

3. Course Content Document $TBD $TBD $TBD

4. Course Supplemental Materials –

a. Study Guide $TBD $TBD $TBD

5. Draft Course – New Online $TBD $TBD $TBD

6. UAT - Online $TBD $TBD $TBD

7. Assessment Items - CEUs $TBD $TBD $TBD

8. Course Blueprint - New $TBD $TBD $TBD

Individual New Online Course Not to Exceed $TBD $TBD $TBD

F.2.2.2.2. (Task C.1.2.2.) Creation of a new Instructor-Led Course, as specified in the approved project plan

Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Stakeholder Feedback Sessions $TBD $TBD $TBD

2. Course Goals, Objectives and Outline $TBD $TBD $TBD

3. Course Content Document $TBD $TBD $TBD

4. Course Supplemental Materials –

a. Trainer Guide with Slides $TBD $TBD $TBD

PCMT-03 48 v.24.1

5. Course Supplemental Materials –

b. Participant Guide $TBD $TBD $TBD

6. Course Supplemental Materials –

c. Study Guide $TBD $TBD $TBD

7. UAT – Instructor-Led $TBD $TBD $TBD

8. Assessment Items –

a. Competency Exams $TBD $TBD $TBD

9. Assessment Items –

b. CEUs $TBD $TBD $TBD

10. Course Blueprint – New $TBD $TBD $TBD

11. Train-the-Trainer $TBD $TBD $TBD

12. Final Course – Instructor-Led $TBD $TBD $TBD

Individual New Instructor-Led Course Not to Exceed $TBD $TBD $TBD

F.2.2.2.3. (Task C.1.2.3.) Adapt a course from Instructor-Led to online, as specified in the approved Project Plan

Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Review Summary $TBD $TBD $TBD

2. Stakeholder Feedback Sessions $TBD $TBD $TBD

3. Course Content Document – Adaptation of Content $TBD $TBD $TBD

4. Course Supplemental Materials – Update Guides $TBD $TBD $TBD

5. Draft Course – New Online $TBD $TBD $TBD

6. UAT – Online $TBD $TBD $TBD

PCMT-03 49 v.24.1

7. Assessment Items – Update Items $TBD $TBD $TBD

8. Course Blueprint – Update $TBD $TBD $TBD

9. Final Course – Online $TBD $TBD $TBD

F.2.2.2.4. (Task C.1.2.4.) Revise an existing course (online or instructor-led), as specified in the approved project plan:

Revision of Instructor-Led Course Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Review Summary $TBD $TBD $TBD

2. Stakeholder Feedback Summary $TBD $TBD $TBD

3. Course Content Document – Revision of Content $TBD $TBD $TBD

4. Course Supplemental Materials – Update Guides $TBD $TBD $TBD

5. Draft Course – Revised Online N/A N/A N/A

6. UAT – Instructor-Led $TBD $TBD $TBD

7. Assessment Items – Update Items $TBD $TBD $TBD

8. Course Blueprint - Update $TBD $TBD $TBD

9. Train-the-Trainer $TBD $TBD $TBD

10. Final Course – Instructor-Led $TBD $TBD $TBD

Revision of Online Course Short

(1-3 hours)

Medium

(4-6 hours)

Long

(7-10 hours)

1. Review Summary $TBD $TBD $TBD

PCMT-03 50 v.24.1

2. Stakeholder Feedback Sessions $TBD $TBD $TBD

3. Course Content Document – Revision of Content $TBD $TBD $TBD

4. Course Supplemental Materials – Update Guides $TBD $TBD $TBD

5. Draft Course – Revised Online $TBD $TBD $TBD

6. UAT – Online $TBD $TBD $TBD

7. Assessment Items – Update Items $TBD $TBD $TBD

8. Course Blueprint - Update $TBD $TBD $TBD

9. Train-the-Trainer N/A N/A N/A

10. Final Course - Online $TBD $TBD $TBD

F.2.2.2.5. (Task C.1.2.5.) Revision or development of content and/or materials to support child care training, as specified in the approved project plan.

TBD as Needed TBD as Needed

Course Development Subtotal Not to Exceed: $TBD

F.2.2.3. (Task C.1.3.) Assessment Maintenance

Assessment Maintenance Subtotal Not to Exceed: $TBD

F.2.2.4. (Task C.1.4.) Translation Coordination $TBD per Quarter $TBD

Translation Coordination Subtotal Not to Exceed:…