SP330017R5009_Attachment_J.14_-_TE_5.9_Acceptable_Performance_Levels_(APLs).docx
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- Attached to
- Chemical Management Services (CMS) to be performed for DLA Distribution Corpus Christi, TX
- Solicitation number
- SP3300-17-R-5009
- Issued by
-
Defense Logistics Agency Distribution
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Attachment J.14 Technical Exhibit (TE) 5.9
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SP3300-17-R-5009
| Attachment J.14 | |
| TE 5.9 APLs |
TE 5.9 Acceptable Performance Levels (APLs)
5.3 HMMS
Accuracy
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
| HMMS Database |
| HMMS Database Accuracy |
| Ensure database integrity is maintained with 95% accuracy. |
| COR review |
5.4 HM PROCUREMENT
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| Direct Turn Over (DTO) Customer Requests |
| Place customer requisitions on purchase order. |
| Place customer requisitions on purchase order within 72 hours of receipt from customer. |
| COR Review |
Net Supply Effectiveness
| Establish on-site inventory levels in sufficient quantities to maintain net supply effectiveness |
| >95% net supply effectiveness on average each month |
| Total issues of HM each month |
| Just-in-Time Deliveries |
| Establish sources of supply that can deliver non-stocked HM to meet the customer’s RDD |
| >95% net supply effectiveness on average each month |
| Total issues of non-stocked HM each month |
High Demand (Never Out) HM
| Approved High Demand (Never Out) HM is on hand in sufficient quantities |
| HM is stocked in sufficient quantities to fill requests for High Demand (Never Out) HM 100% of the time |
| Number of lines of HM designated and approved as High Demand (Never Out) HM divided by number of lines that are zero balance. |
| Direct Turn Over (DTO) Requests |
| Requests for DTO HM is placed on purchase order within 72 hours of receipt |
| HM is placed on purchase order with 72 hours on average 95% of the time. |
| Total DTO requests received during the month compared to PO date. |
| Work Stoppages |
| Establish end-to-end supply chain processes that prevent work stoppages |
| No more than one (1) work stoppage per month |
| Number of reported work stoppages each month |
5.6.1 Centralized HAZMAT Receiving
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| Direct Turn Over |
| HMMS barcode labels applied to each individual containers prior to delivering to the customer. |
| HMMS barcode labels applied to each individual containers prior to delivering to the customer within 24 hours. |
| COR Review |
5.6.1 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
Receipt Processing In HMMS
| Time HM is received into the HM Centralized Storage to post HMMS in 2 hours or less for non-frustrated HM. |
| 95% of receipts are processed and labeled on time against a 2 hour standard. Excluding weekends and holidays |
| Total receipt lines posted to HMMS each month |
Receipt Processing Receipt to Stow
| Time HM is received into the HM Center to Stow and post to HMMS in 24 hours or less for non-frustrated HM. |
| 95% of receipts are processed and labeled on time against a 24 hour standard. Excluding weekends and holidays |
| Total receipt lines posted to HMMS each month |
5.6.2 STORAGE
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
| Shelf-Life Management |
| All HM is managed and maintained in storage to ensure proper shelf-life management at all times. |
| Shelf-life inspections in HMMS are generated at the beginning of each month and completed NLT 30 days from the date the inspection was generated 98% of the time. |
| All line items in storage |
5.6.4 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| Issue HM |
| Material delivered is the correct item, quantity, and CC and delivered to the right customer IAW the Customer’s Priority and RDD |
| > 97% |
Monthly Average Valid complaints per month as a % of total issues
Demand Item Fill Rate
| The right NSN/LSN, quantity, and CC is located in stock to immediately fill the Customer’s request |
| > 95% Monthly Average |
| Demand item filled as a % of the demand items filled. |
| Not Carried Items Fill Rate |
| HM not carried in stock is filled IAW the Customer’s Priority and RDD |
| >95% Monthly Average |
| Not carried items filled as a % of the not carried items requested |
5.6.5.3 PHYSICAL INVENTORY CONTROL
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| Government-Owned HM |
| Physical Inventory matches records by NSN/LSN, CC, Unit of Issue and quantity |
| 98% Accuracy |
| Items/Lines counted at time of physical inventory |
| HDSC Physical Inventory |
| Physical Inventory matches records by NSN/LSN, CC, Unit of Issue and quantity |
| 98% Accuracy |
| Items/Lines counted at time of physical inventory |
| Location Accuracy |
| Physical material in location by NSN/LSN, Shelf-Life, CC, and Unit of Issue match records in HMMS |
| 99.5% Accuracy |
| Number of location surveys completed per month |
CDRLs
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
TIMELINESS: Submit Non-Environmental and Non-Safety Reports
| Submit all required reports to the KO or designee IAW the delivery dates identified in the CDRLs. |
| Submit ≥90% of all required reports on time. |
Reports required.
QUALITY: Submit Non-Environmental and Non-Safety Reports
Submit all required CDRLs to the KO or designee with 0 errors.
| Submit ≥90% of all required non-Environmental and Safety reports with 0 errors. |
| Non-Environmental and Non-Safety reports required. |
QUALITY: Submit Environmental and Safety Reports
Submit all required Environmental and Safety CDRLs to the KO or designee with 0 errors.
| Submit all required Environmental and Safety Reports with 0 errors 100% of the time. |
| Environmental and Safety reports required. |
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