RMS_SaaS_Questionnaire.pdf
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- Attached to
- Records Management System
- Solicitation number
- 958-0915-26
- Issued by
- Trinity County, California
About this file
This document is a SaaS (Software as a Service) Questionnaire Checklist designed to comprehensively evaluate a vendor's security, data protection, and operational practices. The checklist is divided into five key sections: Data Access, Security, Segregation & Encryption; Backup/Disaster Recovery; User Training and Awareness; Security Monitoring and Logging; and Certification. The questionnaire seeks detailed information about the vendor's data encryption methods, authentication protocols, data separation techniques, disaster recovery capabilities, security training programs, threat monitoring processes, and compliance certifications.
The checklist is structured to probe critical aspects of a SaaS provider's security infrastructure, including specific inquiries about encryption algorithms, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) support, data handling during contract termination, breach notification policies, disaster recovery testing, recovery point and time objectives, staff security training, insider threat prevention, security threat detection, audit log maintenance, security assessment practices, and compliance with industry standards such as SOC 2 Type 2, HIPAA, PII, and PCI DCSS. This comprehensive set of questions is designed to provide a thorough assessment of a potential SaaS vendor's security posture and operational reliability.
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SaaS Questionnaire Checklist
Data Access, Security, Segregation & Encryption Does your solution provide encryption of data at rest and in transit?
What encryption algorithm do you use, and how do you manage encryption keys?
Does your solution support Single Sign-On (SSO)?
Does your solution support Multi-Factor Authentication (MFA)?
How is data and application separated from other customers?
How does your application ensure the security of data?
What happens to data when our contract ends or if we decide to stop using your service?
Do you have breach notification policy in place? If so, can you describe how you notify customers in the event of a data breach?
Backup/Disaster Recovery Do you have disaster recovery plan in place? How often is it tested?
What is your recovery point objective (RPO) and recovery time objective (RTO) for service continuity?
Where are the (DR) centers located?
User Training and Awareness Do you provide security training or awareness programs for your staff?
What kind of security measures do you have in place to prevent insider threats?
Security Monitoring and Logging How do you monitor and detect security threats or vulnerabilities in your environment?
Do you maintain audit logs of user activity and system events? How long are they retained?
Do you conduct regular security assessments, such as penetration tests or vulnerability scans?
Certification Do you have SOC 2 Type 2 certification?
Can you provide details on the certification or standards you comply with for safeguarding sensitive data, such as PII, HIPAA and PCI DCSS?
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