RFP - JEH Cafeteria and Food Services.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION |

PROCUREMENT SECTION

J. EDGAR HOOVER BUILDING CAFETERIA SERVICES

Request for Proposal (RFP)

April 30th, 2026

1. RFP Information

Purpose:

The Federal Bureau of Investigation (FBI) is soliciting proposals from qualified commercial food service providers to operate and manage cafeteria services at the J. Edgar Hoover (JEH)

Headquarters Building in Washington, D.C., with the potential for additional future locations within the National Capital Region (NCR). Ensuring that FBI law enforcement officers and personnel have access to nutritious, reliable food options is essential to supporting their 24/7/365 national security and law enforcement mission. Physical fitness and overall wellness remain critical components of sustaining a world-class law enforcement workforce. This food service contract will play a key role in helping the FBI advance and maintain this wellness objective.

This requirement is to establish a food service contract primarily for the JEH FBI Headquarters

Building, located at 935 Pennsylvania Avenue, N.W., Washington, DC and the NCR. The JEH existing food service facilities include a large cafeteria food preparation area with dry and cold food storage, a cafeteria food service area with an embedded Dunkin Donuts franchise, a cafeteria patron seating area, a special functions room, and a standalone Starbucks franchise with a patron seating area centrally located off the street-level interior courtyard. The food services are to be operated for the benefit of approximately 4,000 occupants, Government employees and supporting contractors, of the JEH. The Government shall not be held responsible for any variation from the estimated population figure since the extent of occupancy and cafeteria visitation cannot be guaranteed. Due to security considerations, the building is not open to the public. The dining facilities, and all accessible locations, are limited to authorized visitors.

The Government will grant to the Contractor, for the stipulated period subject to the contract requirements and conditions herein, the right to establish, manage, and operate in its own name, a cafeteria at JEH as described herein and in connection therewith to prepare and sell food, beverages, and such other products authorized by the Government. The Government will provide

JEH spaces and utilities for consumption as identified in the Attachment A - Performance Work

Statement (PWS) without rental or lease charge. At the time of the contract’s effective date, the

Government will provide space for operations under the contract, as indicated and thereafter, such space deemed necessary or desirable. The Government will provide adequate ingress and egress, including a reasonable use of existing elevators, corridors, passageways, driveways loading platforms, space heating, lighting, ventilation, and utilities.

The primary cafeteria area, with embedded Dunkin Donuts franchise, occupies 33,872 square feet and is located on the JEH building 8th floor. This area includes the following: a 27,600-square foot food preparation, storage area, and serving area along with a 6,272-square foot dining area with a mixed indoor and outdoor seating capacity of approximately 480 persons that is adjacent to the serving area. Food service is currently provided in a “cafeteria style” format within the serving area. "Cafeteria style" is defined as a service model in which patrons carry their food to tables from the counters where it is displayed, served, and otherwise wait on themselves. The cafeteria's minimum hours of operation shall be weekdays only, Monday through Friday (M-F), excluding Federal Holidays (see Section 4.2).

Please see the mandatory hours of operation per location:

• Starbucks 6:00 a.m. - 4:00 p.m. (EST)

• Dunkin Donuts 6:00 a.m. - 4:00 p.m. (EST)

• Cafeteria 7:00 a.m. - 2:00 p.m. (EST)

The contractor must deliver services consistent with commercial industry standards and shall assume operation of the incumbent food services of the cafeteria to include entering into licensing agreements with all franchised business located at JEH (Starbucks Café, Dunkin

Donuts, and all other franchises the Offeror proposes). The Dunkin Donuts café offers an assortment of baked goods that are prepared off-site, coffee-based beverages, juices, and teas as is customary at commercial Dunkin Donut locations. The standalone Starbucks Cafe occupies

2,914 square feet located off the street-level interior courtyard and has a seating capacity of approximately fifty-six (56) persons. The Starbucks Cafe offers an assortment of coffee, teas, baked and packaged goods as is customary at commercial Starbucks locations. Online ordering is available at this location but only to customers who have access to JEH. The Contractor shall abide by the terms and conditions of each licensing agreement respectively.

RFQ Number:

15F06726R0000188

Issue Date:

April 30th, 2026

Response Due Date/Time:

June 8, 2026/12:00 p.m. (EST)

Point of Contacts:

Name: Ms. McKenzie Bucher

Title: Contracting Officer (CO)

Email: mpbucher@fbi.gov

Name: Mr. Tom Teets

Title: Contract Specialist (CS)

Email: teteets@fbi.gov

NAICS Code:

722310 – Food Service Contractors

PSC Code:

S203 – Housekeeping - Food

Set-aside:

This procurement is being issued on a full and open competitive basis

Acquisition Method:

mailto:mpbucher@fbi.gov mailto:teteets@fbi.gov

The procurement will be competed using Simplified Procedures at FAR Part 12

Contract Type:

The Contracting Officer intends to structure this requirement as a hybrid contract consisting of a

Firm Fixed Price (FFP) component with an award-fee, along with a cost-type element for minor equipment repair or maintenance not to exceed $30,000 annually. The FBI reserves the right to implement the award-fee plan for this contract after award.

2. Description of Requirement

Purpose:

The Government requires cafeteria food services at the JEH, along with the repair or replacement of associated kitchen equipment. The Government anticipates awarding a single, no-cost contract. No direct payment will be made by the Government to the Contractor for services rendered, as payment will be derived solely from revenue generated through food service sales.

CLIN Type Description Total Price

0001 FFP JEH Food Services $0.00

0002 T&M Other Direct Cost – Equipment

Repair/Replacement

$TBD NTE

0003 FFP Other Direct Cost – TBD $________

1001 FFP JEH Food Services $0.00

1002 T&M Other Direct Cost – Equipment

Repair/Replacement

$TBD NTE

1003 FFP Other Direct Cost – TBD $________

2001 FFP JEH Food Services $0.00

2002 T&M Other Direct Cost – Equipment

Repair/Replacement

$TBD NTE

2003 FFP Other Direct Cost – TBD $________

3001 FFP JEH Food Services $0.00

3002 T&M Other Direct Cost – Equipment

Repair/Replacement

$TBD NTE

CLIN Type Description Total Price

3003 FFP Other Direct Cost – TBD $________

4001 FFP JEH Food Services $0.00

4002 T&M Other Direct Cost – Equipment

Repair/Replacement

$TBD NTE

4003 FFP Other Direct Cost – TBD $________

Total

Evaluated

Price

3. Period of Performance / Delivery Schedule

Base Period: 8/13/2026 – 8/12/2027

Option Period 1: 8/13/2027 – 8/12/2028

Option Period 2: 8/13/2028 – 8/12/2029

Option Period 3: 8/13/2029 – 8/12/2030

Option Period 4: 8/13/2030 – 8/12/2031

4. Place of Performance

JEH FBI Headquarters

935 Pennsylvania Avenue NW

Washington, DC 20535

The Government reserves the right to add other food service locations within the NCR during the period of performance.

5. Instructions to Offerors

(a) FAR Clause 52.212-1 Instructions to Offerors – Commercial Products and Commercial

Services is incorporated by reference, with the same force and effect as if it were given in full text. Upon request, the CO will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address: FAR Overhaul - Part 52 |

Acquisition.GOV.

(b) Communications: All communications and questions prior to award must only be directed in writing, via email, to the CO, McKenzie Bucher and CS, Tom Teets.

(c) The Offeror shall state in all volumes any and all assumptions, deviations, and exceptions

(ADEs) taken to the terms and conditions of the RFP. ADEs to the terms and conditions taken shall contain sufficient justification to permit evaluation. Proposing ADEs will not https://www.acquisition.gov/far-overhaul/far-part-deviation-guide/far-overhaul-part-52#FAR_52_212_1 https://www.acquisition.gov/far-overhaul/far-part-deviation-guide/far-overhaul-part-52#FAR_52_212_1 automatically cause an Offeror to be deemed unacceptable. A large number or significant

ADE’s not providing benefit to the Government may result in rejection of the Offeror as unacceptable. This does not count against the page count in any volume.

(d) Alternate Proposal: The Government will not permit alternate Proposals.

(e) Brochures and Documentation: Elaborate brochures or documentation, binding, detailed artwork, or other embellishments are unnecessary and are not desired.

(f) News Releases – Offerors shall make no news releases pertaining to the award of this effort without prior approval from the Contracting Officer.

(g) The proposal must comply in all material respects with the requirements of law, regulation, and conditions set forth in the Solicitation.

(h) Chronological Order of Procurement Events:

Date Milestone

03/03/2026 Pre-solicitation Notice

04/30/2026 Post Solicitation

05/07/2026 Site Visit Access Request

Information Due

5/12/2026 Site Visit

5/17/2026 Questions Due

05/23/2026 Questions Answered

06/08/2026 Proposals Due

07/13/2026 Award/Contract Start

07/13/2026 - 08/13/2026 Transition Period

(i) Proposal Organization: Proposals must be organized into five separate volumes as indicated in Table 1 below, with each volume submitted as a separate electronic file. The volume structure is designed to facilitate efficient evaluation by the FBI. Offerors shall ensure each volume is written on a stand-alone basis, containing only the factors specified for that volume, with minimum cross-referencing to other volumes. Information required for evaluation that is not found in its designated volume will be deemed omitted and may not be considered in the evaluation. Failure to comply with these instructions shall render the Offeror's proposal ineligible for award.

(j) Proposal Format: The Offeror shall provide softcopy (electronic) responses for all volumes as specified in table below.

i. All volumes are to be provided as separate files. Size restrictions may apply. It is acceptable to WINZIP your files or break the proposal submission into multiple email submissions, with clearly identified markings. (e.g. Volume I, Factor 1)

ii. The table below specifies the page limits the Government has set for each volume.

The page limits are maximum, not recommended lengths. If page limitations are exceeded, the excess pages may not be read or considered in the evaluation of the proposal. Offerors are strongly encouraged to keep their responses succinct.

Information outside what is required by the RFP is not encouraged. The cover page is not included in the page count; however, the cover page may not exceed one page. If this exceeds one page, the additional pages will be counted against the page count.

Table 1, Page Limits

Volume # Factor: Title Page Limits

I Factor 1: Technical Approach 12

II Factor 2: Management Plan 10 (two pages/resume)

• Two (2) Key

Personnel

Resumes = 4 pages

• Remaining six

(6) pages for

Management

Plan

III Factor 3: Past Performance 5

IV Factor 4: Transition Plan 10

V Factor 5: Menu Pricing 2

iii. Font Sizes and Styles:

1. Word documents: Primary text throughout the Offeror’s proposal shall be a regular font style, e.g., Times New Roman, font size of 12. Only graphs, captions, and other inserts may use font sizes that differ from 12.

2. Spreadsheets: The pre-populated fonts and sizes for any government-provided spreadsheets are to be used.

3. Indexing/Page Numbers: Each volume shall contain a detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections. Cover page and the Table of Contents does not count towards page counts. Each volume page shall have its own unique number.

4. Foldouts: Legible tables, charts, graphs, and figures shall be used whenever practical to depict organizations, systems and layout, implementation schedules, plans, etc. These displays shall be uncomplicated, legible, and shall not exceed 11 by 17 inches in size.

Foldout pages shall fold entirely within the volume. Foldout pages may only be used for large tables, charts, graphs, diagrams, and schematics, not for pages of text. Foldouts will only be counted as one page. For tables, charts, graphs, and figures, the font shall be no smaller than 10 point.

iv. Volume Format – All volumes submitted by the Offeror will require the following format requirements:

1. Proposals page size shall not exceed 8 ½" x 11” when printed.

2. Proposal shall be submitted in Microsoft Office 2010 format unless the file is a Microsoft Excel Spreadsheet that was provided by the FBI or an attachment that was provided in PDF.

3. If a file requires a signature, then a PDF file is acceptable.

4. Files shall be searchable.

5. No file shall be password protected unless directed in this RFP.

6. Emails shall be clearly labeled to indicate the RFP name, RFP number, company name, email, phone number and date of submission.

v. Line spacing: Spacing between lines in all volumes shall be no less than 1-1/2 spaces.

vi. The Price Template spreadsheets shall be returned in Microsoft Excel™ version

2010, or newer, and shall include all formulas. No spreadsheet to be submitted shall contain a macro. No Price Data shall be contained in any Volume other than the Volume V, Factor 5: Menu Pricing. If there are any discrepancies between the pricing listed on the template and any pricing included in the narrative portion of the Price Volume, the pricing listed on the template will supersede any pricing listed elsewhere.

Table 2, Proposal Organization

Volume # Factor: Title

I Factor 1: Technical Approach

• Demonstrated understanding of and ability to meet or exceed all of the requirements set forth in Attachment A: PWS.

• Ability to provide the required cafeteria services for the following areas: Menu, Cleanliness and Sanitation, Bio-based Products, Licenses and permits, and transition of franchise agreements and staff training.

• Innovative menu selections, involving a registered dietician or nutritionist, of freshly prepared, healthful hot and cold food choices, to include items grilled, baked, fried, and fresh (i.e., fruit and vegetables/salads) compliant with USDA’s Dietary Guidelines and innovative ways to provide food service for our 24/7 campus including the availability of prepackaged items and healthy options during periods when the cafeteria is closed.

• Demonstrated methodology to maintain clean and sanitary food preparation and servicing areas following the current Food and Drug

Administration (FDA) Food Code manual and all local codes and regulations relating to food service sanitation and procedures including biobased product compliance.

• Experience obtaining and maintaining applicable Licenses and Permits as required. The Offeror’s demonstrated experience transitioning or taking over a facility’s cafeteria from another vendor.

At a minimum, the technical approach will include:

• Cleaning/Sanitation Plan - To include caring for Government equipment

(daily)

• Menu Novelty - Innovative menu options to maximize sales and generate local interest. Additionally, vendors are encouraged to propose new/alternative franchise agreements to meet growing / changing customer preferences without impacting continuity of services.

• Transition of Franchise Agreements and Staff

Training - Demonstrated experience working with and abiding by franchise agreements and successfully training staff to meet franchise standards.

II Factor 2: Management Plan

• Detailed Staffing Plan, for on-site management and support personnel that are courteous, well trained, qualified, and capable of providing required cafeteria services.

• Demonstrated reach-back capability and Key Personnel to fulfill the contract taking into consideration past, relevant job experience, professional education, specific accomplishments, and availability.

• Realistic, comprehensive, and executable staffing plan that accounts for the current wage environment created by Executive Order 14236, which rescinded the $17.75 contractor minimum wage and reverted applicable minimums to the rate established under EO 13658 as well as any requirements established under any applicable Collective Bargaining

Agreement (CBA).

• Identify strategies to recruit, retain, and backfill personnel when wage disparities or staffing gaps arise.

At a minimum, the management approach will include:

1. Key Personnel Resumes – Resumes will be required for both the proposed General Manager and Head Chef.

2. Staffing Plan - How vendor will recruit, train, and retain qualified staff members

3. Customer Service Plan - How vendor will engage with customers and ensure customer satisfaction remains high III Factor 3: Past Performance

• Describe experience and past performance on at least (3) efforts similar in size and scope to this solicitation within the past five (5) years.

• If the Offeror does not have at least (3) efforts of similar size and scope within the past five years it is the Offeror’s responsibility to indicate that in their proposal.

• Significant experience of a proposed subcontractor as one of the past performance efforts.

• Each past performance effort shall include the name of the referenced contract, the scope of the contract, as well as specific details of the requirements and how they were met.

• Offeror will fill out the top portion of the attached Customer Satisfaction

Questionnaire (CSQ), Attachment E - Customer Satisfaction

Questionnaire, specific to the Past Performance examples submitted with the offeror’s proposal.

• Offeror will contact their respective client references and have them complete the bottom portion of the CSQ.

• Offeror must have their client references email the completed CSQ to the

CO and CS on or before the solicitation due date.

• Additionally, the Government reserves the right to review CPARS and use the information contained therein as part of the past performance evaluation.

At a minimum, the past performance approach will include:

1. Three (3) efforts similar in size and scope to this solicitation within the past five (5) years.

2. Accompanying customer satisfaction questionnaires IV Factor 4: Transition Plan

• Include the Transition team members, schedule, key milestones, dependencies, potential risks and mitigation strategies, and completion dates for Transition-In and Transition-Out.

• Plan must not have any breaks in cafeteria service at any point during the

Transition-In and Transition-Out processes.

At a minimum, the transition plan will include:

1. Schedule with Completion Dates (Transition IN) - Detailed schedule for transition IN to include milestones and detailed approach to ensure seamless customer service with no service interruptions. This may include (but is not limited to), staffing, governance, system access, training.

2. Schedule with Completion Dates (Transition OUT) - Detailed schedule for transition OUT to include milestones and detailed approach to ensure seamless customer service with no service interruptions. This may include (but is not limited to), knowledge transfer, documentation, data migration.

3. Mitigation Strategies to Include Offerings During Transition - Risk mitigation approach identifying risks/opportunities and mitigation strategies. This may include (but is not limited to), opportunity capture, contingency planning, communication plans.

V Factor 5: Menu Pricing

• Pricing must be submitted using Attachment C - Menu Pricing Template for menu items.

• Offeror’s must include a pricing policy statement and describe how vendors will engage the Government before implementing menu price changes.

6. Evaluation

FAR 52.212-2 Evaluation – Commercial Products and Commercial Services

(a) Evaluation factors. The Government will award a contract resulting from this solicitation to the responsible Offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors will be used to evaluate offers:

Evaluation factors other than price when combined are significantly more important than price.

As non-price ratings become similar price will be elevated in importance.

Volume Factor Order of Importance

I Factor 1: Technical Approach 1st (Most Important Factor)

II Factor 2: Management Plan 2nd (Less important than Factor 1)

III Factor 3: Past Performance 3rd (Less Important than Factor 2)

IV Factor 4: Transition Plan 4th (Less Important than Factor 3)

V Factor 5: Menu Pricing 5th (Less Important than Factor 4)

(b) Options (if applicable). The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. The evaluation of options does not obligate the Government to exercise the option(s).

(c) Notice of award. A written notice of award or acceptance of an offer furnished to the successful Offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the

Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

Basis for Award

This is a tradeoff competitive source selection conducted in accordance with the FAR subpart

15.103-1. Award will be made utilizing a tradeoff source selection methodology. The

Government will award a single no-cost contract (one-year base plus 4 one-year options) to the responsible Offeror whose proposal, conforming to the solicitation, will provide the best overall value to the Government.

To be eligible for award, the Offeror must be deemed responsible in accordance with FAR subpart 9.1; and meet the requirements of the solicitation, such as terms and conditions, representations and certifications, and technical requirements. Contingent proposals are not allowed, nor will they be accepted, considered, or evaluated by the Government. Contingent proposals are defined herein as proposals that include terms or conditions that imply that performance is contingent upon any sort of provisioning from the FBI that is not set forth in the

RFP.

The Government will award the proposal representing the best value to the Government based upon an integrated assessment of evaluation criteria. Award may be made to a higher rated, higher priced Offeror when the Government determines that the technical superiority of the higher priced Offeror outweighs the price differential. The source selection decision will document any tradeoffs considered for this acquisition.

The FBI will not award a contract to any Offeror whose proposal contains any deficiencies or a rating other than exceptional or acceptable. This requirement will not be waived. The objective of the evaluation is to select the offeror(s) whose proposal can provide the best value to the

Government, price and other factors considered.

Negotiations

The Government reserves the right to award without negotiations. The Government intends to evaluate proposals and award a contract without negotiations (except clarifications as described in FAR 15.202(a)(2). Therefore, the Offerors initial proposal should contain the Offeror’s best terms and prospective menu pricing. The FBI reserves the right to conduct negotiations if the CO later determines them to be necessary.

If negotiations are required, they may be conducted in accordance with 15.204(b)(2) which states

Contracting officers may further negotiate with an Offeror, if necessary. Having further negotiations with a particular Offeror does not obligate contracting officers to have further negotiations with any other Offerors.

Evaluation Criteria

Factor 1: Technical Approach (Volume I)

The Offeror’s Technical Proposal will be evaluated based on demonstrated understanding of and ability to meet or exceed all of the requirements set forth in Attachment A: PWS. The

Government will evaluate the Offeror’s ability to provide the required cafeteria services for the following areas: Menu, Cleanliness and Sanitation, Bio-based Products, Licenses and permits, and transition of franchise agreements and staff training.

The Offeror’s approach to innovative menu selections, involving a registered dietician or nutritionist, of freshly prepared, healthful hot and cold food choices, to include items grilled, baked, fried, and fresh (i.e., fruit and vegetables/salads) compliant with USDA’s Dietary

Guidelines and innovative ways to provide food service for our 24/7 campus including the availability of prepackaged items and healthy options during periods when the cafeteria is closed.

Proposals that include well designed, reliable solutions for offering these options during nonoperational hours will be evaluated more favorably.

The Offeror’s demonstrated methodology to maintain clean and sanitary food preparation and servicing areas following the current Food and Drug Administration (FDA) Food Code manual and all local codes and regulations relating to food service sanitation and procedures.

The Offeror’s demonstrated approach of biobased product compliance. The Offeror’s demonstrated experience obtaining and maintaining applicable Licenses and Permits as required. The Offeror’s demonstrated experience transitioning or taking over a facility’s cafeteria from another vendor.

At a minimum, the technical approach will include:

1. Cleaning/Sanitation Plan - To include caring for Government equipment (daily)

2. Menu Novelty - Innovative menu options to maximize sales and generate local interest. Additionally, vendors are encouraged to propose new/alternative franchise agreements to meet growing / changing customer preferences without impacting continuity of services.

3. Transition of Franchise Agreements and Staff Training - Demonstrated experience working with and abiding by franchise agreements and successfully training staff to meet franchise standards.

Factor 2: Management Approach (Volume II)

The Government will evaluate the Offeror’s Management including detailed Staffing Plan, for on-site management and support personnel that are courteous, well trained, qualified, and capable of providing required cafeteria services. The Government will also evaluate the

Offeror’s demonstrated reach-back capability and Key Personnel to fulfill the contract taking into consideration past, relevant job experience, professional education, specific accomplishments, and availability.

The Government will evaluate the extent to which the Offeror presents a realistic, comprehensive, and executable staffing plan that accounts for the current wage environment created by Executive Order 14236, which rescinded the $17.75 contractor minimum wage and reverted applicable minimums to the rate established under EO 13658 as well as any requirements established under any applicable Collective Bargaining Agreement (CBA). The evaluation will consider how effectively the Offeror identifies strategies to recruit, retain, and backfill personnel when wage disparities or staffing gaps arise. Proposals that clearly describe sourcing methods, contingency staffing approaches, retention incentives, and other measures that ensure uninterrupted service despite wage-market pressures will be evaluated more favorably.

At a minimum, the management approach will include:

1. Key Personnel Resumes – Resumes will be required for both the proposed General

Manager and Head Chef.

2. Staffing Plan - How vendor will recruit, train, and retain qualified staff members

3. Customer Service Plan - How vendor will engage with customers and ensure customer satisfaction remains high

Factor 3: Past Performance (Volume III)

The Past Performance Volume shall describe the Offeror’s experience and past performance on at least (3) efforts similar in size and scope to this solicitation within the past five (5) years. If the

Offeror does not have at least (3) efforts of similar size and scope within the past five years it is the Offeror’s responsibility to indicate that in their proposal. While emphasis on the past performance of the Offeror is required, Volume III may also include significant experience of a proposed subcontractor as one (1) of the past performance efforts. Each past performance effort shall include the name of the referenced contract, the scope of the contract, as well as specific details of the requirements and how they were met.

The Offeror will fill out the top portion of the attached Customer Satisfaction Questionnaire

(CSQ), Attachment E - Customer Satisfaction Questionnaire, specific to the Past Performance examples submitted with the offeror’s proposal. The Offeror will contact their respective client references and have them complete the bottom portion of the CSQ.

The Offeror must have their client references email the completed CSQ to the CO McKenzie

Bucher mpbucher@fbi.gov and CS Tom Teets twteets@fbi.gov on or before the solicitation due date. It is the responsibility of the Offeror to have the CSQ completed by their references and emailed to the Contract Officer. The CSQ will not count towards the 5-page limit. Additionally, the Government reserves the right to review CPARS and use the information contained therein as part of the past performance evaluation.

At a minimum, the past performance approach will include:

1. Three (3) efforts similar in size and scope to this solicitation within the past five (5) years.

2. Accompanying customer satisfaction questionnaires

Factor 4: Transition Plan (Volume IV)

The Offeror’s Transition Plan to include the Transition team members, schedule, key milestones, dependencies, potential risks and mitigation strategies, and completion dates for Transition-In and Transition-Out.

The Contractor shall provide a smooth transition from contract award to full operational status, and a smooth transition from the end of the contract’s period of performance to the phase in of a new food services contract if applicable. There shall be absolutely no breaks in cafeteria service at any point during the Transition-In and Transition-Out processes.

Immediately after contract award, the Contractor’s key personnel identified in its proposal will be provided an opportunity to observe the food service facility to become knowledgeable in and familiar with their assigned areas of responsibility. All key personnel are subject for review by the CO/COR.

mailto:mpbucher@fbi.gov mailto:twteets@fbi.gov

At a minimum, the transition plan will include:

1. Schedule with Completion Dates (Transition IN) - Detailed schedule for transition IN to include milestones and detailed approach to ensure seamless customer service with no service interruptions. This may include (but is not limited to), staffing, governance, system access, training.

2. Schedule with Completion Dates (Transition OUT) - Detailed schedule for transition

OUT to include milestones and detailed approach to ensure seamless customer service with no service interruptions. This may include (but is not limited to), knowledge transfer, documentation, data migration.

3. Mitigation Strategies to Include Offerings During Transition - Risk mitigation approach identifying risks/opportunities and mitigation strategies. This may include (but is not limited to), opportunity capture, contingency planning, communication plans.

Factor 5: Menu Pricing (Volume V)

The Government will evaluate the Offeror’s Price proposal for the sample menu items prices and the Offeror’s pricing policy for the methodology of ensuring menu prices are fair and reasonable for the food service and are competitive with existing food services contract at FBI

JEH/Headquarters and nearby establishments with comparable services. Refer to Attachment A:

PWS Section 4.4 Pricing for guidance pursuant to subsequent price modification of all listed menu items. Prices will be evaluated by utilizing price analysis to determine completeness and reasonableness.

Pricing must be submitted using Attachment C: Menu Pricing Template for menu items. Vendors must include a pricing policy statement and describe how vendors will engage the Government before implementing menu price changes.

Rating Methodology

Volume I, Factor 1 – Technical Approach; Volume 2, Factor 2 – Management Approach;

and Volume 4, Factor 4 – Transition Plan: Ratings and Definitions

The Government will evaluate Volume 1, Factor 1 – Technical Approach, Volume 2, Factor 2 –

Management Approach, and Volume V, Factor 4 – Transition Plan based on the below color-coded, adjectival, rating system. The color-coded ratings focus on the strengths, weaknesses, and/or deficiencies of the Offeror’s proposal and depict how well the proposal meets the evaluation standards. Color-coded ratings will be assigned based on a consensus of the

Evaluation Team. The ratings will be assigned as follows:

Color Rating Definition

Blue Exceptional

Proposal exceeds requirements in a manner beneficial to the

Government and indicates an exceptional approach and understanding of the requirements. Exceeds performance or capability standards noticeably by demonstrating one or more significant strengths. No weaknesses (significant or

Color Rating Definition minor) or deficiencies noted. Risk of unsuccessful performance is very low.

Green Good

Proposal meets requirements and indicates an adequate approach and understanding of the requirements. Strengths outweigh Weaknesses that are minor or will have little or no impact on contract performance. No deficiencies exist. Risk of unsuccessful performance is no worse than moderate.

Yellow Marginal

Proposal does not clearly meet requirements and does not demonstrate an adequate understanding of the requirements. Errors and omissions may exist. One or more weaknesses or significant weaknesses are noted. Risk of unsuccessful performance is high.

Red Unacceptable Proposal does not meet requirements and contains one or more deficiencies. Proposal is ineligible for award.

Volume III, Factor 3: Past Performance Ratings and Definitions

Past Performance will be evaluated on a pass/fail basis with risk identified. The following pass/fail/neutral ratings will be used for the evaluation.

Volume III, Factor 3 – Past Performance

Pass Proposal clearly meets the minimum requirements of the solicitation.

Fail Proposal does not clearly meet the minimum requirements of the solicitation.

Neutral Offeror has no relevant past performance history upon which to base a meaningful performance assessment, or the information available is insufficient to make a determination. A Neutral rating shall not be considered favorably or unfavorably and will not disadvantage the Offeror in the evaluation.

A proposal must receive a “pass” or “neutral” rating to be eligible for award. If the Offeror does not have a history of performance within the past five years of similar size and scope as related to this solicitation they will be given a “neutral” rating. A “neutral” rating is equivalent to a pass rating. A proposal that receives a “fail” rating is ineligible for award.

In addition to the pass/fail/neutral determination, Past Performance will be evaluated using the following Confidence Ratings to assess the Government's expectation of successful performance:

Rating Definition Description of Performance

Indicators

Substantial

Confidence

The Government has a high expectation that the offeror will successfully perform the required effort.

- Multiple relevant past contracts of similar size/scope

- Consistently high quality of performance

- Strong schedule adherence

Rating Definition Description of Performance

Indicators

- Excellent cost control

- Positive customer feedback and no significant issues

Satisfactory

Confidence

The Government has a reasonable expectation of successful performance.

- Relevant past performance with generally good results

- Minor issues occurred but were resolved effectively

- Adequate schedule and cost management

- Acceptable customer satisfaction

Neutral

Confidence

No past performance record or not enough information to assess.

- Offeror lacks relevant past performance history

- Neither positive nor negative inference is drawn

Limited

Confidence

The Government has a low expectation of successful performance.

- Past performance shows recurring issues

- Problems with quality, schedule, or cost control

- Corrective actions were insufficient or inconsistent

No Confidence The Government has no expectation of successful performance.

- Significant performance failures on prior contracts

- Unresolved issues or terminations for default

- Poor customer feedback and lack of corrective action

Volume V, Factor 5 Sample Menu Pricing Template Ratings and Definition

Sample Menu Pricing will be evaluated for the following:

Completeness - The Completeness factor assesses whether the Offeror has provided a fully responsive price submission in accordance with Attachment C: Menu Pricing Template. The proposal will be evaluated to ensure all required pricing data has been provided, is traceable to the proposed solution, and is consistent with the requirements of Attachment A: Performance

Work Statement (PWS). Failure to provide a complete and traceable pricing submission will result in an incomplete price proposal and may render the proposal un-awardable.

Reasonableness – A price is considered reasonable if it does not exceed that which would be incurred by a prudent person in the conduct of competitive business. Reasonableness will be assessed across all menu items listed in Attachment C that are required to fulfill the requirements of Attachment A: PWS, and will be benchmarked against the existing food services contract at

FBI JEH/Headquarters and comparable nearby establishments offering similar services. The evaluation team's reasonableness assessment will confirm that:

• The Offeror's prices are generally recognized as ordinary and necessary for the conduct of the Offeror's business and contract performance.

• The Offeror's prices reflect sound business practices compliant with all applicable

Federal and state laws and regulations.

• The Offeror's prices do not reflect significant deviations from the Offeror's established pricing practices.

7. Terms and Conditions

Please refer to attached Standard Form SF-1449 document with accompanying FAR and agency clauses incorporated in full text and by reference.

8. Attachments

• Attachment A: Performance Work Statement (PWS)

• Attachment B: SF-1449 – including FAR and Agency Clauses

• Attachment C: Menu Pricing Template

• Attachment D: Wage Determination

• Attachment E: Customer Satisfaction Questionnaire