Attachment E - Customer Satisfaction Questionnaire.docx
DOCX document 27 KB Posted
- Attached to
- Food Services FBI Headquarters
- Solicitation number
- 20260
About this file
This is a Customer Satisfaction Questionnaire template designed to evaluate the past performance of potential contractors providing cafeteria services to the FBI. The form is completed in two sections: the offeror provides their company information, contract details, and service scope, while customers submit their feedback to FBI representatives McKenzie Bucher (mpbucher@fbi.gov) and Tom Teets (twteets@fbi.gov). The questionnaire assesses contractor performance across seven key areas on a Pass/Fail basis: equipment provision and maintenance compliance with manufacturer guidelines; maintenance of applicable licenses, permits, and quality assurance plans; adherence to contracted operating hours; quality and training of on-site personnel; menu variety and competitiveness including USDA dietary compliance; cleanliness and sanitation of food preparation and service areas; and adherence to transition plans and tight deadlines. The form also requests open-ended feedback on customer satisfaction with products and services, operational availability, and whether the customer would recommend the service provider for similar future needs. This questionnaire is an appendix to the Food Services FBI Headquarters solicitation (Solicitation Number 20260) for cafeteria operations at the J. Edgar Hoover FBI Headquarters Building in Washington, DC, serving approximately 4,000 federal employees and contractors.
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Text version
CUSTOMER SATISFACTION QUESTIONNAIRE
Cafeteria Services
THIS AREA IS TO BE FILLED OUT BY OFFEROR
Name of Offeror: __________________________ Contract Title and Number: _________________ Name of Person Contacted: __________________ Phone/email: __________________________ Company/Organization: _____________________ Position: _________________________ Contract Size and Scope ______________________
THIS AREA IS TO BE FILLED OUT BY CUSTOMER: Please email the completed questionnaire to McKenzie Bucher. mpbucher@fbi.gov and Tom Teets, twteets@fbi.gov. Please list Cafeteria Services Customer Satisfaction Questionnaire in your subject line.
This information is solicited in support of an evaluation conducted by the FBI to determine the past performance history of a potential FBI contractor. Your candid response is requested in the area of your satisfaction with the services provided to your organization.
1. Describe the services provided by the Offeror:
1. Types of cafeteria services provided.
1. Types of Contracts used:
1. Other Services used:
2. On a Pass/Fail basis, describe your satisfaction with Contractor for the following. If the service was not provided, please state that the area was not applicable to the effort. Please provide illustrative examples for both Pass and Fail ratings.
a. Provided, maintained, and replaced equipment as needed when necessary due to loss, depreciation, wear, breakage, or obsolescence. Followed manufacturer’s guidelines for required preventative maintenance.
Circle one: PASS FAIL N/A
Comments:
b. Provided and maintained applicable Licenses and Permits as required by contract. Additionally, drafted and followed a Quality Assurance Plan that addressesed quality requirements.
Circle one: PASS FAIL N/A
Comments:
c. Followed and maintained set operation hours for a contract.
Circle one: PASS FAIL N/A
Comments:
d. Provided on-site support personnel and management that were courteous, well trained, qualified and capable of providing the required services.
Circle one: PASS FAIL N/A
Comments:
e. Provided menus that included a wide variety of hot, cold foods, including a full array of types of foods with healthful food choices compliant with the USDA’s dietary guidelines. Additionally, provided menus with reasonable prices that were competitive with nearby establishments.
Circle one: PASS FAIL N/A
Comments:
f. Maintained a clean and sanitized food preparation and food servicing area.
Circle one: PASS FAIL N/A
Comments:
g. Followed a strict transition plan in order to meet light deadlines.
Circle one: PASS FAIL N/A
Comments:
3. What aspect of the products and services provided were you most satisfied with?
4. Describe your satisfaction with the operational availability of the delivered products and services.
5. If a similar need arose again, would you recommend this service provider?
File details come from the government source that posted it. Updated .