RFP_1100_MTL3006_ATT_6_v3.xlsx

This is a pricing sheet for the City of Austin Purchasing Office's RFP 1100 MTL3006 for temporary staffing services supporting the Austin 311 Contact Center and Austin Energy Utility Contact Center. The RFP solicits proposals for approximately 328 employees across 48 distinct labor classifications, including customer service representatives, bilingual staff, program coordinators, IT analysts, quality improvement specialists, and various support roles. The pricing sheet establishes an initial contract term of 24 months with estimated annual hours of 520,080, calculated at 2,080 hours per employee per year and 4,160 hours per employee for the two-year initial term. Proposals were due September 1, 2026, with a non-mandatory pre-offer conference held on August 12, 2026. Questions were due August 17, 2026 at 5 p.m. Central Time. The contract includes options for up to three additional 12-month extensions at the City's discretion.

Offerors must provide hourly pay rates, hourly billing rates, and overtime rates for each labor classification, with billing rates being all-inclusive of overhead, benefits, retention incentives, technology support, and other staffing-related costs. Three delivery options are specified: positions without technology provided, positions with City-supplied technology (COA Tech), and positions with contractor-supplied technology (Cont. Tech). Contractors must comply with the City of Austin Living Wage Program minimum of $22.05 per hour. A minimum of 50% bilingual Spanish-speaking personnel is required for customer service representative positions. Evaluation criteria include Recruiting and Retention Plan (32 points), Offeror Experience and Organization Structure (17 points), Price Proposal (17 points), Concept and Solution (14 points), plus up to 10 points each for Local Business Preference and Small Business Preference. Performance and Payment Bonds equal to 10% of annual contract amount are required. The City has authorized total contract spend authority of $69,800,000, with FY2025 supplemental staffing expenditures of $16,294,769.16.