RFP_1100_MTL3006_ATT_1_v2.pdf
PDF 185 KB Posted
- Solicitation number
- RFP 1100 MTL3006
- Issued by
- Texas
About this file
This is a Request for Proposals (RFP) Solicitation Cover Sheet issued by the City of Austin, Texas for Temporary Staffing Services supporting the Austin 3-1-1 and Austin Energy Utility Contact Centers. The solicitation seeks contract proposals for temporary staff, including customer service representatives and related roles, to support operations at these two municipal contact centers. A pre-offer conference is scheduled for Wednesday, August 12, 2026, at 9:30 AM Central Time via Microsoft Teams, which is non-mandatory. Questions regarding the solicitation are due by Monday, August 17, 2026, at 5:00 PM Central Time via email. Offers must be submitted by Tuesday, September 1, 2026, at 2:00 PM Central Time, with offer opening occurring at 3:00 PM the same day. The solicitation packet includes the RFP cover sheet, solicitation instructions, terms and conditions, scope of work, price sheet, offer and certifications, FACTA affidavit, data handling controls, network connection agreement, policies and guidelines, telework standards, service level assessment scorecard, and job descriptions. This is Version 1 of the solicitation with one addendum included.
The primary contact for this procurement is Melissa Le, Procurement Specialist III, with secondary contact Tracey Gettridge, Procurement Specialist IV. Questions regarding subcontractor requirements should be directed to Austin Small Minority Business Resources. The solicitation was published on Monday, August 3, 2026, and is available online at austintexas.gov/page/solicitations as well as in hardcopy at Austin Financial Services-Central Procurement. The commodity code assigned is 96130 for Employment Agency and Search Firm Services. The contract term and pricing structure are detailed in the accompanying solicitation documents, which bidders must review in their entirety when preparing proposals.
View the file
Other files
Show all 27
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Solicitation
COVER SHEET
RFP
1100 MTL3006
(061720)
Revised 10/26/2023
IDENTIFICATION
Number RFP 1100 MTL3006
Title Temporary Staffing Services for Austin 3-1-1 and Austin Energy Utility Contact Centers
Summary
Contract for temporary staff, including customer service representatives and related roles, to support operations at the Austin 3-1-1 and Austin Energy Utility Contact Centers.
Type Request for Proposals (RFP) Version (Addenda) 1
AUTHORIZED CONTRACT PERSONS
Primary Melissa Le, Procurement Specialist III; (512) 978-1377;
Melissa.Le@austintexas.gov
Secondary Tracey Gettridge, Procurement Specialist IV; (512) 974- 2998; Tracey.Gettridge@austintexas.gov
Subcontractor Questions Austin Small Minority Business Resources; (512) 974-7600;
SMBRComplianceDocuments@austintexas.gov
Version (Addenda) See Solicitation Instructions, 3.1 Authorized Contact Persons.
IMPORTANT DATES
OFFERS DUE:
Date and Time Tuesday, September 1, 2026, at 2.00PM Central Time
Notes See Solicitation Instructions, 5 Offer Submission.
OFFER OPENING:
Date and Time Tuesday, September 1, 2026, at 3.00PM Central Time
Notes See Solicitation Instructions, 5 Offer Submission.
QUESTIONS DUE:
Date and Time Monday, August 17, 2026, at 5.00PM Central Time
Submission Method Email Only
Notes See Solicitation Instructions, 3.2 Questions.
CITY OF AUSTIN Solicitation Cover Sheet
PRE-OFFER
CONFERENCE:
Conference (Yes/No) Yes
Mandatory (Yes/No) No
Date and Time Wednesday, August 12, 2026, at 9:30AM Central Time
Location Microsoft Teams or call in
Notes
Microsoft Teams link:
https://teams.microsoft.com/meet/264414892099972?p=RPaKj0LdC1vLR fKRw0 Meeting ID: 264 414 892 099 972 Passcode: Y85Xm7my
Join by phone: +1 512-831-7858, 143976024#
PUBLISHED:
Date Monday, August 3rd, 2026
Available Online https://www.austintexas.gov/page/solicitations
Available Hardcopy Austin Financial Services-Central Procurement, 505 Barton Springs Road, Ste 330, Austin, TX 78704
SOLICITATION DOCUMENTS
Document name Pages Date Solicitation Packet – RFP 1100 MTL3006 Includes the following: August 3, 2026
Solicitation Cover Sheet V1 3 August 7, 2026
Solicitation Instructions 14 August 3, 2026
Terms and Conditions 26 August 3, 2026
Scope of Work 29 August 3, 2026
Price Sheet – RFP 1100 MTL3006 – Complete and return 1 August 3, 2026
Offer and Certifications – RFP 1100 MTL3006 – Complete and return 13 August 3, 2026
FACTA Affidavit of Compliance – Complete and return 2 August 3, 2026
Austin Energy Data Handling Controls 11 August 3, 2026
Network Connection Agreement 11 August 3, 2026
Policies, Acknowledgements, and Guidelines 92 August 3, 2026
City of Austin Telework Standards 5 August 3, 2026
Service Level Assessment (SLA) Sample Scorecard 1 August 3, 2026
Job Descriptions 26 August 3, 2026 https://teams.microsoft.com/meet/264414892099972?p=RPaKj0LdC1vLRfKRw0 https://teams.microsoft.com/meet/264414892099972?p=RPaKj0LdC1vLRfKRw0 tel:+15128317858,,143976024 https://www.austintexas.gov/page/solicitations
CITY OF AUSTIN Solicitation Cover Sheet
Addendum 1 – Complete and Return 1 August 7, 2026
NIGP CODES
COMMODITY CODES:
Code Description 96130 Employment Agency And Search Firm Services
File details come from the government source that posted it. Updated .