RFP_1100_MTL3006_ADD_7_v1.pdf

This is a Solicitation Addendum (No. 7) issued by Austin Financial Services - Central Procurement for the City of Austin, Texas, regarding RFP 1100 MTL3006 for Temporary Staffing Services supporting the Austin 311 Contact Center and Austin Energy Utility Contact Center. The solicitation seeks proposals for 130 to 270 temporary contract personnel across two facilities, with positions spanning customer service representatives and support specialists. The original proposal deadline of September 1, 2026, has been extended to Thursday, October 8, 2026, at 2:00 PM Central Time through this addendum. A non-mandatory pre-offer conference was held on August 12, 2026, via Microsoft Teams. The initial contract term is 24 months with options for up to three additional 12-month extensions at the City's discretion, with staffing projected to decrease to approximately 130 personnel by year five as positions convert to permanent City staff.

The contractor must accommodate 48 labor classifications and approximately 328 employees and 520,080 annual hours in year one, with all contract personnel earning a minimum of $22.05 per hour under the City of Austin Living Wage Program. The contractor bears responsibility for all recruitment, screening, onboarding, training, background checks, skills assessments, and performance management, with a minimum of 50% bilingual Spanish-speaking personnel required for customer service representative positions. On-site management representation of at least four personnel is required, with a minimum of two dedicated per contact center. Evaluation criteria are weighted across six areas: Recruiting and Retention Plan (32 points), Offeror Experience and Organization Structure (17 points), Price Proposal (17 points), Concept and Solution (14 points), and up to 10 points each for Local Business Preference and Small Business Preference. Contractors must obtain Performance and Payment Bonds equal to 10% of the annual contract amount. Total contract spend authority of $69,800,000 was authorized by Austin City Council in 2021, with FY2025 supplemental staffing spend totaling $16,294,769.16.