RFP_1100_MTL3006_ATT_6_v1.xlsx

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Temporary Staffing Services for Austin 311 and AE Utility
Solicitation number
RFP 1100 MTL3006
Issued by
Texas

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This is a pricing submittal form for RFP 1100 MTL3006, issued by the City of Austin Purchasing Office for temporary staffing services supporting the Contact Centers division. The solicitation seeks staffing across 48 labor classifications covering customer service representatives, program coordinators, IT analysts, billing specialists, research analysts, and various specialized support roles. Year-one staffing estimates total approximately 328 employees across 520,080 annual hours, with positions categorized by whether work occurs on-site, at City-supplied technology locations, or contractor-supplied technology locations. The RFP does not specify response dates, bid opening dates, or contract award dates within this pricing document, though it reserves the City's right to adjust quantities as needed during the contract term.

The pricing submittal form presents four allowable pricing models for respondents: Traditional Billing Markup (Hourly Pay Rate plus Billing Markup Percentage), Time plus Fixed Markup Fee per Position, Time plus Fixed Administrative Fee per Position, and Time plus Fixed Administrative Fee structure. Respondents may submit either the fixed-by-position or fixed-administrative pricing model, with the City retaining discretion to select the model serving its best interests regardless of submission preference. All pricing models require offerors to provide hourly pay rates, markup percentages or fixed fees, overtime markup percentages applied to estimated 10 percent overtime hours, and ancillary charges such as technology stipends and language stipends (30 percent for Customer Service Representative positions). Administrative fees submitted must remain fixed for the entire contract term regardless of hourly rate adjustments. The document emphasizes that all general and administrative overhead costs, technology support, staffing support, and system maintenance must be incorporated into submitted pricing, with step wage increases permitted if calculated as blended annual rates.

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CITY OF AUSTIN

PURCHASING OFFICE

TEMPORARY STAFFING SERVICES FOR THE CONTACT CENTERS

SOLICITATION RFP 1100 MTL3006

PRICING SUBMITTAL FORM
The "Employees" column shows the number of employees in the corresponding labor classification that are estimated on an annual basis. The annual hours calculation is based on 2,080 hours per employee.

The quantities listed herein are estimates for year one of the contract. The City reserves the right to purchase more or less of these quantities as may be required during the Contract term.

Section 1.0 - Regular Time Rate Structure - Contract Personnel
Offerors are required to provide an Hourly Pay Rate and Billing Markup Percentage for the following labor classifications. The billing markup % shall include all general and administrative overhead costs.

"W/ COA Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by the City (COA) and internet connection supplied by Contractor:

"W/ Cont. Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by Contractor and internet connection supplied by Contractor:

If you elect to utilize a step wage Increase during the first year, use a blended hourly rate. Example: Starting Rate is 25.00. Rate increase to 25.50 at 1040 hours worked. Blended rate for the year is 25.25

Ancillary charges should include billable items such as technology stipends, language stipend (30% of Customer Service Representative staff), etc.. Include total Billing Markup %. Example: Monthly stipend with markup 30.00 = Ancillary Charges Hourly rate of $.1730 (30*12/2080)

ITEMDESCRIPTIONEmployeesAnnual HoursHourly Pay RateBilling Markup %Hourly Billing RateAncillary ChargesAnnual Price inclusive of Ancillary Charges
1.01Regular Rate
Customer Service Representative2654,080
1.02Regular Rate
Customer Service Representative w/ COA Tech143297,440
1.03Regular Rate
Customer Service Representative w/ Cont. Tech918,720
1.04Regular Rate
Program Coordinator12,080
1.05Regular Rate
Program Coordinator w/ COA Tech24,160
1.06Regular Rate
Program Coordinator w/ Cont. Tech12,080
1.07Regular Rate
IT Application Analyst12,080
1.08Regular Rate
IT Application Analyst w/ COA Tech12,080
1.09Regular Rate
IT Application Analyst w/ Cont. Tech12,080
1.10Regular
IT Support Analyst12,080
1.11Regular
IT Support Analyst w/ COA Tech12,080
1.12Regular
IT Support Analyst w/ Cont. Tech12,080
1.13Regular Rate
Client Relationship Analyst24,160
1.14Regular Rate
Client Relationship Analyst w/ COA Tech1429,120
1.15Regular Rate
Client Relationship Analyst w/ Cont. Tech12,080
1.16Regular Rate
Scheduling Analyst12,080
1.17Regular Rate
Scheduling Analyst w/ COA Tech12,080
1.18Regular Rate
Scheduling Analyst w/ Cont. Tech12,080
1.19Regular Rate
Quality Improvement Specialist12,080
1.20Regular Rate
Quality Improvement Specialist w/ COA Tech12,080
1.21Regular Rate
Quality Improvement Specialist w/ Cont. Tech12,080
1.22Regular Rate
Training Instructor12,080
1.23Regular Rate
Training Instructor w/ COA Tech12,080
1.24Regular Rate
Training Instructor w/ Cont. Tech12,080
1.25Regular Rate
IT Business Systems Analyst12,080
1.26Regular Rate
IT Business Systems Analyst w/ COA Tech12,080
1.27Regular Rate
IT Business Systems Analyst w/ Cont. Tech12,080
1.28Regular Rate
Business Process Specialist12,080
1.29Regular Rate
Business Process Specialist w/ COA Tech12,080
1.30Regular Rate
Business Process Specialist w/ Cont. Tech12,080
1.31Regular Rate
Customer Solutions Coordinator12,080
1.32Regular Rate
Customer Solutions Coordinator w/ COA Tech24,160
1.33Regular Rate
Customer Solutions Coordinator w/ Cont. Tech12,080
1.34Regular Rate
Utility Account Specialist12,080
1.35Regular Rate
Utility Account Specialist w/ COA Tech816,640
1.36Regular Rate
Utility Account Specialist w/ Cont. Tech12,080
1.37Regular Rate
Billing Specialist12,080
1.38Regular Rate
Billing Specialist w/ COA Tech1531,200
1.39Regular Rate
Billing Specialist w/ Cont. Tech12,080
1.40Regular Rate
Research Analyst12,080
1.41Regular Rate
Research Analyst w/ COA. Tech1020,800
1.42Regular Rate
Research Analyst w/ Cont. Tech12,080
1.43Regular Rate
Customer Service Representative Senior12,080
1.44Regular Rate
Customer Service Representative Senior w/ COA Tech1020,800
1.45Regular Rate
Customer Service Representative Senior w/ Cont. Tech12,080
1.46Regular Rate
Community Engagement Specialist12,080
1.47Regular Rate
Community Engagement Specialist w/ COA.Tech612,480
1.48Regular Rate
Community Engagement Specialist w/ Cont.Tech12,080
TOTAL SECTION 1.0 - REGULAR TIME ESTIMATED ANNUAL PRICE:
Section 2.0 - Overtime Rate Structure - ALL Contract Personnel
Offerors are required to provide the Overtime Markup %. This percentage will be applied to a ten percent estimated Overtime Hours for Section 1.0 of the Pricing Submittal to determine the estimated total Overtime/Call-Back Time Price.
ITEMDESCRIPTIONPercent OvertimeOvertime Markup %Annual Price
2.01Total Estimated Overtime Price10.00%
TOTAL SECTION 1.0 - REGULAR TIME ANNUAL PRICE:
TOTAL SECTION 2.0 - OVERTIME ANNUAL PRICE:
GRAND TOTAL ANNUAL PRICE:

Fixed Administrative Fee V2

CITY OF AUSTIN

PURCHASING OFFICE

TEMPORARY STAFFING SERVICES FOR THE CONTACT CENTERS

SOLICITATION RFP 1100 MTL3006

PRICING SUBMITTAL FORM
The "Employees" column shows the number of employees in the corresponding labor classification that are estimated on an annual basis. The annual hours calculation is based on 2,080 hours per employee.

The quantities listed herein are estimates for year one of the contract. The City reserves the right to purchase more or less of these quantities as may be required during the Contract term.

Section 1.0 - Time + Fixed Markup Fee per position per hour + Fixed Administrative Fee Structure - Contract Personnel
Offerors are required to provide an Hourly Pay Rate, a Fixed Markup Fee per position per hour, and Fixed Administrative Fee per month for the following labor classifications. The Fixed Markup Fee per position per hour is the administrative fee per position per month and shall include all general and administrative overhead costs per position per hour excluding the monthly Fixed Administrative Fee. The Fixed Administrative Fee is inclusive of all general and administrative overhead costs for staffing and systems to support positions on the contract. The Fixed Markup Fee per position per hour and Fixed Administrative Fee shall be a fixed dollar amount that will remain unchanged for the entire term of the contract, regardless of any adjustments to the Hourly Pay Rate.

"W/ COA Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by the City (COA) and internet connection supplied by Contractor:

"W/ Cont. Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by Contractor and internet connection supplied by Contractor:

If you elect to utilize a step wage Increase during the first year, use a blended hourly rate. Example: Starting Rate is 25.00. Rate increase to 25.50 at 1040 hours worked. Blended rate for the year is 25.25.

Ancillary charges should include billable items such as technology stipends, language stipend (30% of Customer Service Representative staff), etc..Example: Flat Monthly stipend 30.00 = Ancillary Charges Hourly rate of $.1730 (30*12/2080).

Fixed Pricing Submission Requirements: Pricing submitted on this Fixed by Position Pricing Sheet represents the allowable pricing models under this RFP. Respondents may only this pricing model.

ITEMDESCRIPTIONEmployeesAnnual HoursHourly Pay RateFixed Markup Fee per position per hourHourly Ancillary ChargesAnnual Price inclusive of Ancillary Charges
1.01Regular Rate
Customer Service Representative2654,080$0.00
1.02Regular Rate
Customer Service Representative w/ COA Tech143297,440$0.00
1.03Regular Rate
Customer Service Representative w/ Cont. Tech918,720$0.00
1.04Regular Rate
Program Coordinator12,080$0.00
1.05Regular Rate
Program Coordinator w/ COA Tech24,160$0.00
1.06Regular Rate
Program Coordinator w/ Cont. Tech12,080$0.00
1.07Regular Rate
IT Application Analyst12,080$0.00
1.08Regular Rate
IT Application Analyst w/ COA Tech12,080$0.00
1.09Regular Rate
IT Application Analyst w/ Cont. Tech12,080$0.00
1.10Regular
IT Support Analyst12,080$0.00
1.11Regular
IT Support Analyst w/ COA Tech12,080$0.00
1.12Regular
IT Support Analyst w/ Cont. Tech12,080$0.00
1.13Regular Rate
Client Relationship Analyst24,160$0.00
1.14Regular Rate
Client Relationship Analyst w/ COA Tech1429,120$0.00
1.15Regular Rate
Client Relationship Analyst w/ Cont. Tech12,080$0.00
1.16Regular Rate
Scheduling Analyst12,080$0.00
1.17Regular Rate
Scheduling Analyst w/ COA Tech12,080$0.00
1.18Regular Rate
Scheduling Analyst w/ Cont. Tech12,080$0.00
1.19Regular Rate
Quality Improvement Specialist12,080$0.00
1.20Regular Rate
Quality Improvement Specialist w/ COA Tech12,080$0.00
1.21Regular Rate
Quality Improvement Specialist w/ Cont. Tech12,080$0.00
1.22Regular Rate
Training Instructor12,080$0.00
1.23Regular Rate
Training Instructor w/ COA Tech12,080$0.00
1.24Regular Rate
Training Instructor w/ Cont. Tech12,080$0.00
1.25Regular Rate
IT Business Systems Analyst12,080$0.00
1.26Regular Rate
IT Business Systems Analyst w/ COA Tech12,080$0.00
1.27Regular Rate
IT Business Systems Analyst w/ Cont. Tech12,080$0.00
1.28Regular Rate
Business Process Specialist12,080$0.00
1.29Regular Rate
Business Process Specialist w/ COA Tech12,080$0.00
1.30Regular Rate
Business Process Specialist w/ Cont. Tech12,080$0.00
1.31Regular Rate
Customer Solutions Coordinator12,080$0.00
1.32Regular Rate
Customer Solutions Coordinator w/ COA Tech24,160$0.00
1.33Regular Rate
Customer Solutions Coordinator w/ Cont. Tech12,080$0.00
1.34Regular Rate
Utility Account Specialist12,080$0.00
1.35Regular Rate
Utility Account Specialist w/ COA Tech816,640$0.00
1.36Regular Rate
Utility Account Specialist w/ Cont. Tech12,080$0.00
1.37Regular Rate
Billing Specialist12,080$0.00
1.38Regular Rate
Billing Specialist w/ COA Tech1531,200$0.00
1.39Regular Rate
Billing Specialist w/ Cont. Tech12,080$0.00
1.40Regular Rate
Research Analyst12,080$0.00
1.41Regular Rate
Research Analyst w/ COA. Tech1020,800$0.00
1.42Regular Rate
Research Analyst w/ Cont. Tech12,080$0.00
1.43Regular Rate
Customer Service Representative Senior12,080$0.00
1.44Regular Rate
Customer Service Representative Senior w/ COA Tech1020,800$0.00
1.45Regular Rate
Customer Service Representative Senior w/ Cont. Tech12,080$0.00
1.46Regular Rate
Community Engagement Specialist12,080$0.00
1.47Regular Rate
Community Engagement Specialist w/ COA.Tech612,480$0.00
1.48Regular Rate
Community Engagement Specialist w/ Cont.Tech12,080$0.00
TOTAL SECTION 1.0 - REGULAR TIME ESTIMATED ANNUAL PRICE:$0.00
Section 2.0 - Overtime Rate Structure - ALL Contract Personnel
Offerors are required to provide the Overtime Markup %. This percentage will be applied to a ten percent estimated Overtime Hours for Section 1.0 of the Pricing Submittal to determine the estimated total Overtime/Call-Back Time Price.
ITEMDESCRIPTIONPercent OvertimeOvertime Markup %Annual Price
2.01Total Estimated Overtime Price10.00%$0.00
Section 3.0 - Fixed Administrative Fee Structure - All administrative fees
Offerors are required to provide the Fixed Administrative Fee per month. The Fixed fee will be multiplied by twelve (12) to estimate a years administrative fee to support the positions in Section 1.0 of the Pricing Submittal and administration of the contract award. The Fixed Administrative Fee per month shall include all general and administrative overhead costs for staffing and systems to support positions on the contract.
ITEMDESCRIPTIONFixed Administrative FeeAnnual Price
3.01Total Estimated Fixed Administrative Fee per month$0.00
TOTAL SECTION 1.0 - REGULAR TIME ANNUAL PRICE:
TOTAL SECTION 2.0 - OVERTIME ANNUAL PRICE:$0.00
TOTAL SECTION 3.0 - FIXED ADMINISTRATIVE FEE STRUCTURE ANNUAL PRICE:$0.00
GRAND TOTAL ANNUAL PRICE:

Fixed by Position V2

CITY OF AUSTIN

PURCHASING OFFICE

TEMPORARY STAFFING SERVICES FOR THE CONTACT CENTERS

SOLICITATION RFP 1100 MTL3006

PRICING SUBMITTAL FORM
The "Employees" column shows the number of employees in the corresponding labor classification that are estimated on an annual basis. The annual hours calculation is based on 2,080 hours per employee.

The quantities listed herein are estimates for year one of the contract. The City reserves the right to purchase more or less of these quantities as may be required during the Contract term.

Section 1.0 - Regular Time + Fixed Administrative Fee Per Position Rate Structure - Contract Personnel
Offerors are required to provide an Hourly Pay Rate and a Billing Markup Per Position per month (Markup PP) for the following labor classifications. The Billing Markup PP is the administrative fee per position per month and shall include all general and administrative overhead costs including general and administrative overhead costs for staffing and systems to support positions on the contract per position per month. The Markup PP shall be a fixed dollar amount that will remain unchanged for the entire term of the contract, regardless of any adjustments to the Hourly Pay Rate.

Ancillary charges should include billable items such as technology stipends, language stipend (30% of Customer Service Representative staff), etc..Example: Flate Monthly stipend 30.00 = Ancillary Charges Hourly rate of $.1730 (30*12/2080). Enter all ancillary charges in the "Hourly Ancillary Charges" column.

"W/ COA Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by the City (COA) and internet connection supplied by Contractor.

"W/ Cont. Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by Contractor and internet connection supplied by Contractor.

If you elect to utilize a step wage Increase during the first year, use a blended hourly rate. Example: Starting Rate is 25.00. Rate increase to 25.50 at 1040 hours worked. Blended rate for the year is 25.25.

Fixed Pricing Submission Requirements: Pricing submitted on this Fixed by Position Pricing Sheet represents the allowable pricing models under this RFP. Respondents may only use this pricing model.

ITEMDESCRIPTIONEmployeesAnnual HoursHourly Pay RateMarkup PP
per monthHourly Billing RateHourly Ancillary ChargesAnnual Price inclusive of Ancillary ChargesREGULAR TIME ANNUAL PRICE:ADMINISTRATIVE PER POSITION FEE ANNUAL PRICE:ANCILLARY CHARGES
1.01Regular Rate
Customer Service Representative2654,080$0.00$ - 0$ - 0
1.02Regular Rate
Customer Service Representative w/ COA Tech143297,440$0.00$ - 0$ - 0
1.03Regular Rate
Customer Service Representative w/ Cont. Tech918,720$0.00$ - 0$ - 0
1.04Regular Rate
Program Coordinator12,080$0.00$ - 0$ - 0
1.05Regular Rate
Program Coordinator w/ COA Tech24,160$0.00$ - 0$ - 0
1.06Regular Rate
Program Coordinator w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.07Regular Rate
IT Application Analyst12,080$0.00$ - 0$ - 0
1.08Regular Rate
IT Application Analyst w/ COA Tech12,080$0.00$ - 0$ - 0
1.09Regular Rate
IT Application Analyst w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.10Regular
IT Support Analyst12,080$0.00$ - 0$ - 0
1.11Regular
IT Support Analyst w/ COA Tech12,080$0.00$ - 0$ - 0
1.12Regular
IT Support Analyst w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.13Regular Rate
Client Relationship Analyst24,160$0.00$ - 0$ - 0
1.14Regular Rate
Client Relationship Analyst w/ COA Tech1429,120$0.00$ - 0$ - 0
1.15Regular Rate
Client Relationship Analyst w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.16Regular Rate
Scheduling Analyst12,080$0.00$ - 0$ - 0
1.17Regular Rate
Scheduling Analyst w/ COA Tech12,080$0.00$ - 0$ - 0
1.18Regular Rate
Scheduling Analyst w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.19Regular Rate
Quality Improvement Specialist12,080$0.00$ - 0$ - 0
1.20Regular Rate
Quality Improvement Specialist w/ COA Tech12,080$0.00$ - 0$ - 0
1.21Regular Rate
Quality Improvement Specialist w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.22Regular Rate
Training Instructor12,080$0.00$ - 0$ - 0
1.23Regular Rate
Training Instructor w/ COA Tech12,080$0.00$ - 0$ - 0
1.24Regular Rate
Training Instructor w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.25Regular Rate
IT Business Systems Analyst12,080$0.00$ - 0$ - 0
1.26Regular Rate
IT Business Systems Analyst w/ COA Tech12,080$0.00$ - 0$ - 0
1.27Regular Rate
IT Business Systems Analyst w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.28Regular Rate
Business Process Specialist12,080$0.00$ - 0$ - 0
1.29Regular Rate
Business Process Specialist w/ COA Tech12,080$0.00$ - 0$ - 0
1.30Regular Rate
Business Process Specialist w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.31Regular Rate
Customer Solutions Coordinator12,080$0.00$ - 0$ - 0
1.32Regular Rate
Customer Solutions Coordinator w/ COA Tech24,160$0.00$ - 0$ - 0
1.33Regular Rate
Customer Solutions Coordinator w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.34Regular Rate
Utility Account Specialist12,080$0.00$ - 0$ - 0
1.35Regular Rate
Utility Account Specialist w/ COA Tech816,640$0.00$ - 0$ - 0
1.36Regular Rate
Utility Account Specialist w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.37Regular Rate
Billing Specialist12,080$0.00$ - 0$ - 0
1.38Regular Rate
Billing Specialist w/ COA Tech1531,200$0.00$ - 0$ - 0
1.39Regular Rate
Billing Specialist w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.40Regular Rate
Research Analyst12,080$0.00$ - 0$ - 0
1.41Regular Rate
Research Analyst w/ COA. Tech1020,800$0.00$ - 0$ - 0
1.42Regular Rate
Research Analyst w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.43Regular Rate
Customer Service Representative Senior12,080$0.00$ - 0$ - 0
1.44Regular Rate
Customer Service Representative Senior w/ COA Tech1020,800$0.00$ - 0$ - 0
1.45Regular Rate
Customer Service Representative Senior w/ Cont. Tech12,080$0.00$ - 0$ - 0
1.46Regular Rate
Community Engagement Specialist12,080$0.00$ - 0$ - 0
1.47Regular Rate
Community Engagement Specialist w/ COA.Tech612,480$0.00$ - 0$ - 0
1.48Regular Rate
Community Engagement Specialist w/ Cont.Tech12,080$0.00$ - 0$ - 0
TOTAL SECTION 1.0 - REGULAR TIME ESTIMATED ANNUAL PRICE:$0.00$ - 0$ - 0
Section 2.0 - Overtime Rate Structure - ALL Contract Personnel
Offerors are required to provide the Overtime Markup %. This percentage will be applied to a ten percent estimated Overtime Hours for Section 1.0 of the Pricing Submittal to determine the estimated total Overtime/Call-Back Time Price. The Overtime markup% will not be applied to the Markup Per Position per month (Markup PP) or ancillary charges.
ITEMDESCRIPTIONPercent OvertimeOvertime Markup %Annual Price
2.01Total Estimated Overtime Price10.00%
TOTAL SECTION 1.0 - REGULAR TIME ANNUAL PRICE:$0.00
TOTAL SECTION 1.0 - ADMINISTRATIVE PER POSITION FEE ANNUAL PRICE:$0.00
TOTAL SECTION 1.0 - ANCILLARY CHARGES:$0.00
TOTAL SECTION 2.0 - OVERTIME ANNUAL PRICE:
GRAND TOTAL ANNUAL PRICE:$0.00

Fixed by Position

CITY OF AUSTIN

PURCHASING OFFICE

TEMPORARY STAFFING SERVICES FOR THE CONTACT CENTERS

SOLICITATION RFP 1100 MTL3006

PRICING SUBMITTAL FORM
The "Employees" column shows the number of employees in the corresponding labor classification that are estimated on an annual basis. The annual hours calculation is based on 2,080 hours per employee.

The quantities listed herein are estimates for year one of the contract. The City reserves the right to purchase more or less of these quantities as may be required during the Contract term.

Section 1.0 - Time + Fixed Administrative Fee Per Position Rate Structure - Contract Personnel
Offerors are required to provide an Hourly Pay Rate and Billing Markup Per Position per month (Markup PP) for the following labor classifications. The billing markup PP is the Administrative fee per position per month. The Markup PP shall include all general and administrative overhead costs per position per month.

Ancillary charges should include billable items such as technology stipends, language stipend (30% of Customer Service Representative staff), etc..Example: Flate Monthly stipend 30.00 = Ancillary Charges Hourly rate of $.1730 (30*12/2080).

"W/ COA Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by the City (COA) and internet connection supplied by Contractor.

"W/ Cont. Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by Contractor and internet connection supplied by Contractor.

If you elect to utilize a step wage Increase during the first year, use a blended hourly rate. Example: Starting Rate is 25.00. Rate increase to 25.50 at 1040 hours worked. Blended rate for the year is 25.25.

Fixed Pricing Submission Requirements: Pricing submitted on this Fixed by Position Pricing Sheet represents one of the allowable pricing models under this RFP. Respondents may submit this pricing model alone or in combination with the Fixed Administrative fee Pricing Sheet. Submission of fixed by position pricing does not create any preference or priority in evaluation.

Evaluation and Contract Use: If the City of Austin selects the fixed by position pricing model for award, the pricing submitted on this sheet will be incorporated into the resulting contract. The City of Austin reserves the right to select either the fixed by position pricing model or the fixed administrative pricing model, based on the best interest of the City of Austin.

ITEMDESCRIPTIONEmployeesAnnual HoursHourly Pay RateMarkup PP
per monthHourly Billing RateHourly Ancillary ChargesAnnual Price inclusive of Ancillary Charges
1.01Regular Rate
Customer Service Representative2654,080$0.00$ - 0
1.02Regular Rate
Customer Service Representative w/ COA Tech143297,440$0.00$ - 0
1.03Regular Rate
Customer Service Representative w/ Cont. Tech918,720$0.00$ - 0
1.04Regular Rate
Program Coordinator12,080$0.00$ - 0
1.05Regular Rate
Program Coordinator w/ COA Tech24,160$0.00$ - 0
1.06Regular Rate
Program Coordinator w/ Cont. Tech12,080$0.00$ - 0
1.07Regular Rate
IT Application Analyst12,080$0.00$ - 0
1.08Regular Rate
IT Application Analyst w/ COA Tech12,080$0.00$ - 0
1.09Regular Rate
IT Application Analyst w/ Cont. Tech12,080$0.00$ - 0
1.10Regular
IT Support Analyst12,080$0.00$ - 0
1.11Regular
IT Support Analyst w/ COA Tech12,080$0.00$ - 0
1.12Regular
IT Support Analyst w/ Cont. Tech12,080$0.00$ - 0
1.13Regular Rate
Client Relationship Analyst24,160$0.00$ - 0
1.14Regular Rate
Client Relationship Analyst w/ COA Tech1429,120$0.00$ - 0
1.15Regular Rate
Client Relationship Analyst w/ Cont. Tech12,080$0.00$ - 0
1.16Regular Rate
Scheduling Analyst12,080$0.00$ - 0
1.17Regular Rate
Scheduling Analyst w/ COA Tech12,080$0.00$ - 0
1.18Regular Rate
Scheduling Analyst w/ Cont. Tech12,080$0.00$ - 0
1.19Regular Rate
Quality Improvement Specialist12,080$0.00$ - 0
1.20Regular Rate
Quality Improvement Specialist w/ COA Tech12,080$0.00$ - 0
1.21Regular Rate
Quality Improvement Specialist w/ Cont. Tech12,080$0.00$ - 0
1.22Regular Rate
Training Instructor12,080$0.00$ - 0
1.23Regular Rate
Training Instructor w/ COA Tech12,080$0.00$ - 0
1.24Regular Rate
Training Instructor w/ Cont. Tech12,080$0.00$ - 0
1.25Regular Rate
IT Business Systems Analyst12,080$0.00$ - 0
1.26Regular Rate
IT Business Systems Analyst w/ COA Tech12,080$0.00$ - 0
1.27Regular Rate
IT Business Systems Analyst w/ Cont. Tech12,080$0.00$ - 0
1.28Regular Rate
Business Process Specialist12,080$0.00$ - 0
1.29Regular Rate
Business Process Specialist w/ COA Tech12,080$0.00$ - 0
1.30Regular Rate
Business Process Specialist w/ Cont. Tech12,080$0.00$ - 0
1.31Regular Rate
Customer Solutions Coordinator12,080$0.00$ - 0
1.32Regular Rate
Customer Solutions Coordinator w/ COA Tech24,160$0.00$ - 0
1.33Regular Rate
Customer Solutions Coordinator w/ Cont. Tech12,080$0.00$ - 0
1.34Regular Rate
Utility Account Specialist12,080$0.00$ - 0
1.35Regular Rate
Utility Account Specialist w/ COA Tech816,640$0.00$ - 0
1.36Regular Rate
Utility Account Specialist w/ Cont. Tech12,080$0.00$ - 0
1.37Regular Rate
Billing Specialist12,080$0.00$ - 0
1.38Regular Rate
Billing Specialist w/ COA Tech1531,200$0.00$ - 0
1.39Regular Rate
Billing Specialist w/ Cont. Tech12,080$0.00$ - 0
1.40Regular Rate
Research Analyst12,080$0.00$ - 0
1.41Regular Rate
Research Analyst w/ COA. Tech1020,800$0.00$ - 0
1.42Regular Rate
Research Analyst w/ Cont. Tech12,080$0.00$ - 0
1.43Regular Rate
Customer Service Representative Senior12,080$0.00$ - 0
1.44Regular Rate
Customer Service Representative Senior w/ COA Tech1020,800$0.00$ - 0
1.45Regular Rate
Customer Service Representative Senior w/ Cont. Tech12,080$0.00$ - 0
1.46Regular Rate
Community Engagement Specialist12,080$0.00$ - 0
1.47Regular Rate
Community Engagement Specialist w/ COA.Tech612,480$0.00$ - 0
1.48Regular Rate
Community Engagement Specialist w/ Cont.Tech12,080$0.00$ - 0
TOTAL SECTION 1.0 - REGULAR TIME ESTIMATED ANNUAL PRICE:$0.00$ - 0
Section 2.0 - Overtime Rate Structure - ALL Contract Personnel
Offerors are required to provide the Overtime Markup %. This percentage will be applied to a ten percent estimated Overtime Hours for Section 1.0 of the Pricing Submittal to determine the estimated total Overtime/Call-Back Time Price. The Overtime markup% will not be applied to the Markup Per Position per month (Markup PP) or ancillary charges.
ITEMDESCRIPTIONPercent OvertimeOvertime Markup %Annual Price
2.01Total Estimated Overtime Price10.00%
TOTAL SECTION 1.0 - REGULAR TIME ANNUAL PRICE:$0.00
TOTAL SECTION 1.0 - ADMINISTRATIVE PER POSITION FEE ANNUAL PRICE:$0.00
TOTAL SECTION 2.0 - OVERTIME ANNUAL PRICE:
GRAND TOTAL ANNUAL PRICE:$0.00

Fixed Administrative Fee

CITY OF AUSTIN

PURCHASING OFFICE

TEMPORARY STAFFING SERVICES FOR THE CONTACT CENTERS

SOLICITATION RFP 1100 MTL3006

PRICING SUBMITTAL FORM
The "Employees" column shows the number of employees in the corresponding labor classification that are estimated on an annual basis. The annual hours calculation is based on 2,080 hours per employee.

The quantities listed herein are estimates for year one of the contract. The City reserves the right to purchase more or less of these quantities as may be required during the Contract term.

Section 1.0 - Time + Fixed Administrative Fee Structure - Contract Personnel
Offerors are required to provide an Hourly Pay Rate per person for the following labor classifications. Monthly Fixed Administrative Fee shall include all general and administrative overhead costs.

"W/ COA Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by the City (COA) and internet connection supplied by Contractor:

"W/ Cont. Tech" means additional or different cost of position working off-site or at home with technology (PC, Laptop, monitor, keyboard, mouse) supplied by Contractor and internet connection supplied by Contractor:

If you elect to utilize a step wage Increase during the first year, use a blended hourly rate. Example: Starting Rate is 25.00. Rate increase to 25.50 at 1040 hours worked. Blended rate for the year is 25.25.

Ancillary charges should include billable items such as technology stipends, language stipend (30% of Customer Service Representative staff), etc..Example: Flat Monthly stipend 30.00 = Ancillary Charges Hourly rate of $.1730 (30*12/2080).

Fixed Pricing Submission Requirements: Pricing submitted on this Fixed Administrative Pricing Sheet represents one of the allowable pricing models under this RFP. Respondents may submit this pricing model alone or in combination with the Fixed by Position Pricing Sheet. Submission of fixed administrative pricing does not create any preference or priority in evaluation.

Evaluation and Contract Use: If the City of Austin selects the fixed Administrative pricing model for award, the pricing submitted on this sheet will be incorporated into the resulting contract. The City of Austin reserves the right to select either the fixed by position pricing model or the fixed administrative fee pricing model, based on the best interest of the City of Austin.

ITEMDESCRIPTIONEmployeesAnnual HoursHourly Pay RateHourly Ancillary ChargesAnnual Price inclusive of Ancillary Charges
1.01Regular Rate
Customer Service Representative2654,080$0.00
1.02Regular Rate
Customer Service Representative w/ COA Tech143297,440$0.00
1.03Regular Rate
Customer Service Representative w/ Cont. Tech918,720$0.00
1.04Regular Rate
Program Coordinator12,080$0.00
1.05Regular Rate
Program Coordinator w/ COA Tech24,160$0.00
1.06Regular Rate
Program Coordinator w/ Cont. Tech12,080$0.00
1.07Regular Rate
IT Application Analyst12,080$0.00
1.08Regular Rate
IT Application Analyst w/ COA Tech12,080$0.00
1.09Regular Rate
IT Application Analyst w/ Cont. Tech12,080$0.00
1.10Regular
IT Support Analyst12,080$0.00
1.11Regular
IT Support Analyst w/ COA Tech12,080$0.00
1.12Regular
IT Support Analyst w/ Cont. Tech12,080$0.00
1.13Regular Rate
Client Relationship Analyst24,160$0.00
1.14Regular Rate
Client Relationship Analyst w/ COA Tech1429,120$0.00
1.15Regular Rate
Client Relationship Analyst w/ Cont. Tech12,080$0.00
1.16Regular Rate
Scheduling Analyst12,080$0.00
1.17Regular Rate
Scheduling Analyst w/ COA Tech12,080$0.00
1.18Regular Rate
Scheduling Analyst w/ Cont. Tech12,080$0.00
1.19Regular Rate
Quality Improvement Specialist12,080$0.00
1.20Regular Rate
Quality Improvement Specialist w/ COA Tech12,080$0.00
1.21Regular Rate
Quality Improvement Specialist w/ Cont. Tech12,080$0.00
1.22Regular Rate
Training Instructor12,080$0.00
1.23Regular Rate
Training Instructor w/ COA Tech12,080$0.00
1.24Regular Rate
Training Instructor w/ Cont. Tech12,080$0.00
1.25Regular Rate
IT Business Systems Analyst12,080$0.00
1.26Regular Rate
IT Business Systems Analyst w/ COA Tech12,080$0.00
1.27Regular Rate
IT Business Systems Analyst w/ Cont. Tech12,080$0.00
1.28Regular Rate
Business Process Specialist12,080$0.00
1.29Regular Rate
Business Process Specialist w/ COA Tech12,080$0.00
1.30Regular Rate
Business Process Specialist w/ Cont. Tech12,080$0.00
1.31Regular Rate
Customer Solutions Coordinator12,080$0.00
1.32Regular Rate
Customer Solutions Coordinator w/ COA Tech24,160$0.00
1.33Regular Rate
Customer Solutions Coordinator w/ Cont. Tech12,080$0.00
1.34Regular Rate
Utility Account Specialist12,080$0.00
1.35Regular Rate
Utility Account Specialist w/ COA Tech816,640$0.00
1.36Regular Rate
Utility Account Specialist w/ Cont. Tech12,080$0.00
1.37Regular Rate
Billing Specialist12,080$0.00
1.38Regular Rate
Billing Specialist w/ COA Tech1531,200$0.00
1.39Regular Rate
Billing Specialist w/ Cont. Tech12,080$0.00
1.40Regular Rate
Research Analyst12,080$0.00
1.41Regular Rate
Research Analyst w/ COA. Tech1020,800$0.00
1.42Regular Rate
Research Analyst w/ Cont. Tech12,080$0.00
1.43Regular Rate
Customer Service Representative Senior12,080$0.00
1.44Regular Rate
Customer Service Representative Senior w/ COA Tech1020,800$0.00
1.45Regular Rate
Customer Service Representative Senior w/ Cont. Tech12,080$0.00
1.46Regular Rate
Community Engagement Specialist12,080$0.00
1.47Regular Rate
Community Engagement Specialist w/ COA.Tech612,480$0.00
1.48Regular Rate
Community Engagement Specialist w/ Cont.Tech12,080$0.00
TOTAL SECTION 1.0 - REGULAR TIME ESTIMATED ANNUAL PRICE:$0.00
Section 2.0 - Overtime Rate Structure - ALL Contract Personnel
Offerors are required to provide the Overtime Markup %. This percentage will be applied to a ten percent estimated Overtime Hours for Section 1.0 of the Pricing Submittal to determine the estimated total Overtime/Call-Back Time Price.
ITEMDESCRIPTIONPercent OvertimeOvertime Markup %Annual Price
2.01Total Estimated Overtime Price10.00%$0.00
Section 3.0 - Fixed Administrative Fee Structure - All administrative fees
Offerors are required to provide the Fixed Administrative Fee per month. The Fixed fee will be multiplied by twelve (12) to estimate a years administrative fee to support the positions in Section 1.0 of the Pricing Submittal and administration of the contract award. The Fixed Administrative Fee per month shall include all general and administrative overhead costs.
ITEMDESCRIPTIONFixed Administrative FeeAnnual Price
3.01Total Estimated Fixed Administrative Fee per month$0.00
TOTAL SECTION 1.0 - REGULAR TIME ANNUAL PRICE:
TOTAL SECTION 2.0 - OVERTIME ANNUAL PRICE:$0.00
TOTAL SECTION 3.0 - FIXED ADMINISTRATIVE FEE STRUCTURE ANNUAL PRICE:$0.00
GRAND TOTAL ANNUAL PRICE:

File details come from the government source that posted it. Updated .