RFP_1100_MTL3006_ATT_11_v1.pdf
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- Solicitation number
- RFP 1100 MTL3006
- Issued by
- Texas
About this file
This document is a Citywide Telework Standards guideline issued by the Human Resources Department, effective May 22, 2020, applicable to the City of Austin and related to temporary staffing services for Austin 311 and AE Utility contact centers. The document establishes organizational guidelines for departments to develop employee teleworking procedures that maintain productivity, morale, and customer service while supporting environmental and traffic management objectives. The standards define telework as a work flexibility arrangement allowing employees to perform job duties from alternate worksites outside City-owned or City-leased office space on either temporary or extended bases, with expectations and schedules determined by individual departments while all City policies remain in effect.
The document provides foundational definitions for telework implementation, including designation of traditional worksite locations, identification of alternate work sites where employees establish remote offices, and establishment of telework schedules that may differ from standard in-office hours. No specific pricing terms, contract amounts, set-asides, incumbents, or renewal options are addressed in this standards document, as it functions as a policy framework rather than a procurement specification.
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Text version
Human Resources Department- Citywide Gu"d lines - Telework Standards
Effective: May 22, 2020 Approved by: --"=l'-+"'--H-'--ll--1-1--- Date: May 21, 2020
PURPOSE
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The purpose of this document is to define the guidelines for Departments to establish employee teleworking procedures. Departments should create telework standards that not only maintain the highest levels of employee productivity, morale, customer service, and equity, but also supports positive impacts to traffic congestion and environmental outcomes.
DEFINITIONS
These definitions apply to the use of terms throughout this document.
Telework
Telework refers to a work flexibility arrangement under which an employee performs the duties and responsibilities of such employee's position, and other authorized activities, from an alternate worksite other than a City-owned or City-leased office space.
Telework may be created for a temporary timeframe, or it may be used for an extended period.
Expectations and schedules are set by each department, and all City policies apply.
Designated Worksite
The location of the City-owned or City-leased office space to which the employee would traditionally be assigned and report for work, if not teleworking.
Alternate Work Site
The location away from the designated worksite where the employee establishes their telework office.
Telework Schedule
A telework schedule is established to accommodate the ability to work from an alternate work site, other than the designated worksite. The daily work schedule when an employee teleworks may be different than the daily work hours established when the employee is in office.
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