RFP_1100_MTL3006_ATT_1_v7.pdf
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- Solicitation number
- RFP 1100 MTL3006
- Issued by
- Texas
About this file
This is a Request for Proposals (RFP) solicitation cover sheet issued by the City of Austin for temporary staffing services to support the Austin 3-1-1 Contact Center and Austin Energy Utility Contact Center. The City seeks proposals for contract staffing including customer service representatives and related support roles. The solicitation requires 130 to 270 temporary contract personnel across two facilities, with a minimum of 50% bilingual Spanish-speaking personnel for customer service representative positions. The non-mandatory pre-offer conference is scheduled for Wednesday, August 12, 2026, at 9:30 a.m. Central Time via Microsoft Teams. Questions from potential bidders are due by Monday, August 17, 2026, at 5:00 p.m. Central Time via email. Proposals are due Thursday, October 1, 2026, at 2:00 p.m. Central Time, with offer opening at 3:00 p.m. the same day. The initial contract term is 24 months with options for up to three additional 12-month extensions at the City's discretion. The solicitation was published on August 3, 2026, and includes six addenda, with the most recent dated September 18, 2026.
All contract personnel must earn a minimum of $22.05 per hour under the City of Austin Living Wage Program. The pricing proposal must accommodate 48 labor classifications and approximately 328 employees with 520,080 annual hours in year one. Contractors must secure Performance and Payment Bonds equal to 10% of the annual contract amount. Evaluation criteria include Recruiting and Retention Plan (32 points), Offeror Experience and Organization Structure (17 points), Price Proposal (17 points), Concept and Solution (14 points), plus up to 10 points each for Local Business Preference and Small Business Preference. Performance is measured quarterly against a Service Level Agreement scorecard with contract price adjustments ranging from a 1% increase for scores of 90 points or higher to a 1% decrease for scores below 75 points. The City authorized total contract spend authority of $69,800,000 by Austin City Council in 2021, with FY2025 supplemental staffing spend recorded at $16,294,769.16. The City reserves the right to adjust staffing quantities during the contract term without specified minimum orders.
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Text version
Solicitation COVER SHEET v6
RFP
1100 MTL3006
(061720)
Revised 10/26/2023
IDENTIFICATION
Number RFP 1100 MTL3006
Title Temporary Staffing Services for Austin 3-1-1 and Austin Energy Utility Contact Centers
Summary
Contract for temporary staff, including customer service representatives and related roles, to support operations at the Austin 3-1-1 and Austin Energy Utility Contact Centers.
Type Request for Proposals (RFP) Version (Addenda) 6
AUTHORIZED CONTRACT PERSONS
Primary Melissa Le, Procurement Specialist III; (512) 978-1377;
Melissa.Le@austintexas.gov
Secondary Tracey Gettridge, Procurement Specialist IV; (512) 974- 2998; Tracey.Gettridge@austintexas.gov
Subcontractor Questions Austin Small Minority Business Resources; (512) 974-7600;
SMBRComplianceDocuments@austintexas.gov
Version (Addenda) See Solicitation Instructions, 3.1 Authorized Contact Persons.
IMPORTANT DATES
OFFERS DUE:
Date and Time Thursday, October 01, 2026, at 2.00 PM Central Time
Notes See Solicitation Instructions, 5 Offer Submission.
OFFER OPENING:
Date and Time Thursday, October 01, 2026, at 3.00 PM Central Time
Notes See Solicitation Instructions, 5 Offer Submission.
QUESTIONS DUE:
Date and Time Monday, August 17, 2026, at 5.00PM Central Time
Submission Method Email Only
Notes See Solicitation Instructions, 3.2 Questions.
CITY OF AUSTIN Solicitation Cover Sheet v6
PRE-OFFER
CONFERENCE:
Conference (Yes/No) Yes
Mandatory (Yes/No) No
Date and Time Wednesday, August 12, 2026, at 9:30AM Central Time
Location Microsoft Teams or call in
Notes
Microsoft Teams link:
https://teams.microsoft.com/meet/264414892099972?p=RPaKj0LdC1vLR fKRw0 Meeting ID: 264 414 892 099 972 Passcode: Y85Xm7my
Join by phone: +1 512-831-7858, 143976024#
PUBLISHED:
Date Monday, August 3rd, 2026
Available Online https://www.austintexas.gov/page/solicitations
Available Hardcopy Austin Financial Services-Central Procurement, 505 Barton Springs Road, Ste 330, Austin, TX 78704
SOLICITATION DOCUMENTS
Document name Pages Date Solicitation Packet – RFP 1100 MTL3006 Includes the following: August 3, 2026
Solicitation Cover Sheet v6 3 September 18, 2026 Solicitation Instructions v2 14 September 18, 2026
Terms and Conditions v1 26 September 11, 2026 Scope of Work v2 29 September 11, 2026
Price Sheet – RFP 1100 MTL3006 v2 – Complete and return 1 September 16, 2026 Offer and Certifications – RFP 1100 MTL3006 v1 – Complete and return 11 September 11, 2026
FACTA Affidavit of Compliance – Complete and return 2 August 3, 2026 Austin Energy Data Handling Controls 11 August 3, 2026
Network Connection Agreement 11 August 3, 2026 Policies, Acknowledgements, and Guidelines 92 August 3, 2026
City of Austin Telework Standards 5 August 3, 2026 Service Level Assessment (SLA) Sample Scorecard 1 August 3, 2026 https://teams.microsoft.com/meet/264414892099972?p=RPaKj0LdC1vLRfKRw0 https://teams.microsoft.com/meet/264414892099972?p=RPaKj0LdC1vLRfKRw0 tel:+15128317858,,143976024 https://www.austintexas.gov/page/solicitations
CITY OF AUSTIN Solicitation Cover Sheet v6
Job Descriptions 26 August 3, 2026
Addendum 1 – Complete and Return 1 August 7, 2026 Addendum 2 – Complete and Return 7 August 14, 2026 Addendum 3 – Complete and Return 1 August 28, 2026 Addendum 4 – Complete and Return 41 September 11, 2026 Addendum 5 – Complete and Return 1 September 16, 2026 Addendum 6 – Complete and Return 1 September 18, 2026
NIGP CODES
COMMODITY CODES:
Code Description 96130 Employment Agency And Search Firm Services
Email Only
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