Questions received - answers 1-21-22.xls
XLS spreadsheet 127 KB Posted
- Attached to
- Inmate Communications
- Solicitation number
- 99SWC-S1154
- Issued by
- Churchill County, Nevada
About this file
This document contains questions and answers related to a Request for Proposals (RFP) for an Inmate Communications contract issued by the State of Nevada through the NASPO ValuePoint cooperative purchasing program. The RFP covers a range of inmate communication services including inmate telephone systems, video visitation, tablets, kiosks, and digital mail. The RFP requires vendors to provide pricing for services in Nevada and allows for other participating states to utilize the resulting contract. The contract term is for an initial period with optional renewal periods.
The RFP provides details on the current environment, including the number of existing inmate phones, kiosks, and average daily population at each Nevada Department of Corrections facility. It also addresses acceptable subcontracting, pricing modifications, not-to-exceed pricing, case management software, and other technical and operational requirements. The resulting contract will be a not-to-exceed pricing agreement, and commissions to the State will be negotiated during the participating addendum process for each state.
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Other files
| File | Type | Posted |
|---|---|---|
| Intent to Participate - Vermont.docx | DOCX document | |
| Letter of Intent to Award - Corrected 99SWC-S1154.docx | DOCX document | |
| Attachment C Cost Proposal - updated.xlsx | XLSX spreadsheet | |
| Intent to Participate - Utah.docx | DOCX document | |
| Intent to Particpate - Montana.docx | DOCX document | |
| Utah Ts and Cs.docx | DOCX document | |
| 2nd round questions - Answers.xls | XLS spreadsheet | |
| Letter of Intent to Award - 99SWC-S1154.docx | DOCX document | |
| RFP 99SWC-S1154 Inmate Communications - corrected version.docx | DOCX document | |
| Quote Instructions.pdf | ||
| RFP 99SWC-S1154 Inmate Communications - Final~1.docx | DOCX document | |
| State of New Jersey Standard Terms and Conditions.pdf |
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Text version
Bid Q&A for Export Report
| QUESTION_NBR | CREATED_BY | QUESTION_SUBJECT | QUESTION_TEXT | ANSWER_TEXT | Nevada Response | NASPO Response | SME Response | |
| 1 | BILLPOPE607 | Commission Percentage | Would the State of Nevada please provide the current Commission % that is being paid by the incumbent provider for all revenue generating services (phones, video visitation, messaging, tablets, etc.)? | NV volumes provided for vendor. Volumes will vary by state. | x | |||
| 2 | BILLPOPE607 | Rates | Would the State of Nevada please provide the current rate structure that is being offered at each individual facility for all communication services (phones, video visitation, messaging, tablets, etc.)? | NV rate structure is the same for all facilities. Rate structure ma vary by state. | x | |||
| 3 | BILLPOPE607 | Revenue Statements | Would the State of Nevada please provide the monthly Revenue/Commission Statements (relative to the Inmate Telephone System) from the incumbent Provider, covering the most recent 6-Month period? | NV volumes provided for vendor. Volumes will vary by state. | x | |||
| 4 | BILLPOPE607 | VV Revenue Statements | Would the State of Nevada please provide the monthly Revenue/Commission Statements (relative to the Video Visitation System) from the incumbent Provider, covering the most recent 6-Month period? | N/A. No current state-wide video visitation in place in NV. Services in place may vary by state. | x | |||
| 5 | BILLPOPE607 | Tablet Revenue Statements | Would the State of Nevada please provide the monthly Revenue/Commission Statements (relative to the Tablet Multimedia System) from the incumbent Provider, covering the most recent 6-Month period? | N/A. No current state-wide tablet program in place in NV. Services in place may vary by state. | x | |||
| 6 | BILLPOPE607 | Equipment Counts | Would the State of Nevada provide a total number of required equipment counts by each individual Facility (phones, video visitation kiosks, tablets, etc.)? | Population count by location provided. Counts will vary by state. | x | |||
| 7 | BILLPOPE607 | Average Daily Population | Would the State of Nevada please provide the average inmate population counts for each individual Facility, covering the same 6-Month period requested for the Revenue/Commission Statements? | Refer to RFP Attachment C for average daily population. Refer to Population tab for per facility population count. | x | |||
| 8 | BILLPOPE607 | Copy of Current Agreement | Please provide a copy of the current Inmate Communications Agreement, including any Attachments, Amendments or Addendums. | Please visit: https://www.naspovaluepoint.org/portfolio/inmate-kiosks-and-communications-2018-2023/ | ||||
| 9 | SECURUSTECH | Subcontractors | Is subcontracting portions of the services allowed so long as the core products (ITS, Tablets, and Digital Mail) are provided directly by the vendor? | |||||
| Note: Many ?application based? services are added over time and like the App Store on an iPhone, there is an evolving library of services that those using this contract vehicle. | Yes. | x | x | |||||
| 10 | SECURUSTECH | Pricing Sheet Modifications | Are respondents allowed to modify the pricing sheet to accommodate more options? | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | |||
| 11 | SECURUSTECH | Requested Pricing | Are the prices requested in the cost proposal considered ?not to exceed? pricing for all states including Nevada? | Yes. | x | x | ||
| 12 | SECURUSTECH | Subcontractors vs. Subsidiaries | Are wholly owned subsidiaries considered subcontractors under section 4.5.1a of the RFP? | Yes. | x | x | ||
| 13 | SECURUSTECH | Contract Term | Given the significant expense necessary to install tablet networks, will the State consider a 4-year base term so vendors can recover installation costs without requiring the state to come out of pocket for network expenses? | Yes. Based upon vendor solution(s) proposed, state may consider Contract Term modification. | x | x | ||
| 14 | SECURUSTECH | Education ? GED Options | Are GED prep courses provided by organizations other than Essential Education/Pearson online high school or I-Pathways allowed? | Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | x | ||
| 15 | SECURUSTECH | Education Provider Options (2.1.1.8) | Are educational content providers other than HMH, Cengage, Simon and Shuster, Pearson, Wiley, and Random House acceptable? | Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | x | ||
| 16 | SECURUSTECH | Rating of Media Libraries | How will the state rate the quality of music, book, and game libraries? | Vendors are encouraged to provide their best solution that follow DOC industry standards. | x | x | ||
| 17 | SECURUSTECH | Kiosks and Tablets Docking Stations | If tablet with docking stations can complete all tasks required by this RFP by connecting to Docking stations, are physical kiosks required in the housing units? | Kiosk determination based upon product/services awarded. | x | x | ||
| 18 | SECURUSTECH | Financial Offers | Can a vendor submit multiple/alternative offers? | Yes. | x | |||
| 19 | SECURUSTECH | RFP Presentations | Will there be an in-person presentation? | No but we may ask for Proof of Concept. | x | |||
| 20 | SECURUSTECH | Kiosks | Attachment B ? Scope of Work: Section 2.2 refers to ?Kiosks? and the entire section appears to be referring to Kiosks in housing units for the incarcerated population, with the exception of 2.2.2, which refers to Deposit Kiosks, AKA Lobby kiosks, or those outside the housing units utilized for accepting cash. | |||||
| Is it fair to assume that the only requirements for deposit kiosks are contained in 2.2.2, and the remainder of the 2.2 section is referring to the kiosks used by the incarcerated population in the housing units? | All of section 2.2 refers to any type of kiosk. | x | x | |||||
| 21 | SECURUSTECH | State Network | In multiple places in this RFP the State refers to ?utilization of the state network?. One of the largest expenses associated with deployment of tablet technologies is the deployment of network elements and can therefore have a significant impact on end user pricing. |
Can the state detail what areas network access is available in what prisons, and at what bandwidth and port levels?
| Without this information or detailed site surveys, it will be impossible to understand where cost can be reduced by using the tate network. Alternatively, if this information is not available, would the State consider removing the ability for vendors to use the state network, and noting that all prices are not to exceed prices, and to the extent state network resources are available, the state reserves the right to negotiate end user rates to adjust for the use of these resources? This will mean all vendors are bidding on the same requirement, and will ensure pricing is ?apples to apples?. | Vendor may include in its proposal a solution that uses its own network independent of DOC network and a solution that joins DOCs existing network. Network solutions may vary by state. | x | x | ||||||||
| 22 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 8 ? Video Visitation ? What is the expected length of each session? For example, 15 minutes, 20 minutes, 30 minutes? | Vendor to provide solution(s) based on their expertise and knowledge of DOC industry standards. | x | ||||||
| 23 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 17 ? Music Purchase/Download ? Can the cost sheet be modified to allow for varying costs per song/album based upon charges from artists? For example, certain songs are free while other songs are offered at a low rate with other songs and albums offered at a higher rate. | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||||||
| 24 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 20 ? Law Library Research Access ? There are numerous Law Library providers that provide applications that can be placed on tablets at no cost. Who is responsible for the actual Law Library licensing cost? If licensing is paid for by the vendor, which Law Library provider should be offered? | Current vendor, Lexis Nexis will work with awarded vendor on placing Law Library services on tablets at no cost for NV. Law library provider preference may vary by state. | x | ||||||
| 25 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 22 - Electronic Books - ? Can the cost sheet be modified to allow for varying costs per Electronic Book? For example, many Electronic Books are free while other Electronic Books are offered at a low rate with other Electronic Books offered at a higher rate. | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||||||
| 26 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 23 ? Games ? Can the cost sheet be modified to allow for varying costs per Game? For example, many Games are free while other Games are offered at a low rate with other Games that are offered at a higher rate. | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||||||
| 27 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 25 ? Movies ? Can the cost sheet be modified to allow for varying costs per Movie? For example, certain Movies are free while other Movies are offered at a low rate with other Movies offered at a higher rate. | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||||||
| 28 | SECURUSTECH | Attachment C, Kiosks-Tablets Tab | Line 26 ? Podcasts ? Can the cost sheet be modified to allow for varying costs per Podcast? For example, certain Podcasts are free while other Podcasts are offered at a low rate with other Podcasts offered at a higher rate 1 Please confirm that the pricing is not to exceed pricing and is negotiated with participating entities. | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||||||
| 29 | SECURUSTECH | Deposits and Trust Funding | Attachment B ? Scope of Work: Section 2.2.2 Kiosk Deposits: In 2018 there was a separate tab on the pricing sheet for EFT pricing, and since the KIOSK section of this RFP solicitation has requirements for deposits, would the State want to included that tab again? | ||||||||
| Also given the fact that trust funding is required for all areas of this response, would the state consider making "trust money transfer" as stand alone area of award? | No but vendors can propose this as a value added service. Can be negotiated during the PA process. | x | |||||||||
| 30 | SECURUSTECH | Multiple Vendors | Is it NASPO?s intention to have multiple product options and multiple vendors for the participating entities? | There is no predetermined number of awards. | x | x | |||||
| 31 | SECURUSTECH | Pricing | Please confirm that the pricing is not to exceed pricing and is negotiated with participating entities. | Yes. | x | x | |||||
| 32 | SECURUSTECH | Education Software Applications | Can the state define ?top provider? as outlined in Attachment B, section 2.1.1.8? | Scope of work provides names of top providers. Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | ||||||
| 33 | RFP@GTL.NET | Section 2.1.1.1 - Virtual Classroom | Is the expectation for the virtual classrooms to be asynchronous learning via the tablet? | Please refer to Attachment B, section 2.1.1.3. Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | ||||||
| 34 | RFP@GTL.NET | Section 2.1.1.9 E | Is the expectation for the LMS to know that a person has or has not completed a pre-requisites course before enrolling into a course that requires a pre-requisite? | Yes unless suitable quailifying course has been taken. | x | ||||||
| 35 | RFP@GTL.NET | Section 3.4.17 | Please clarify the statement "ITS will replace systems, except for interface systems" in the context of this requirement. | Vendor not responsbile for replacement of other interface systems within NDOC but replacement systems will need to work with interface systems as applicable. | x | ||||||
| 36 | RFP@GTL.NET | Section 3.8.9 | Please quantify what the reimbursement amount for lost call data is and/or describe how this quantity is calculated. | Losses at this time are not quantifiable but could be assessed based upon future inmate settlements. | x | x | |||||
| 37 | RFP@GTL.NET | Second Round of Question | Given that some of our questions will create additional clarification questions, will you allow for a second round of questions? | Yes. | |||||||
| 38 | RFP@GTL.NET | Participating States | Will the State please clarify the difference between the states/agencies listed in Section 1.6 Participating States of the RFP document, the states listed on the Cost Sheet, and the notices being released by other states with regards to participation? For example: | ||||||||
| o | Section 1.6 indicates ? Hawaii, Illinois, Maine, Nevada and New Mexico | ||||||||||
| o | Cost Sheet includes Nevada, Georgia, Wisconsin, Virginia, Arizona and Nebraska | ||||||||||
| o | Notices received from individual states includes Illinois, Iowa, North Carolina, Wisconsin, Idaho, Utah, Hawaii, New Mexico, Minnesota, Kentucky, Alaska, South Dakota, and California | The cost sheets are examples only in helping evaluate cost. The Intent to Participates are those entities who may wish to utilize this contract in the future. | x | ||||||||
| 39 | RFP@GTL.NET | Call Volume Data | For NV and each participating state, please provide 12 months of call volume data broken down by bill type (collect, prepaid, debit, etc.) and tariff type (local, intralata, interlata/intrastate, interstate, and international). For each category, provide number of calls per month, number of minutes per month, and total revenue per month. | NV volumes provided for vendor. Volumes will vary by state. | x | x | |||||
| 40 | RFP@GTL.NET | Current Calling Rates | For NV and each participating state, please provide all current calling rates and fees, and any rates associated with video visitation. | Please visit: https://https://doc.nv.gov/Inmates/Inmate_Phone_Information/Home/ | x | x | |||||
| 41 | RFP@GTL.NET | Currently Installed Equipment | For NV and each participating state, please provide the currently installed ITS handsets and Kiosks (by kiosk type) by facility. | See Inmate Kiosks by Loc and Deposit Kiosks tabs. | x | x | |||||
| 42 | RFP@GTL.NET | Commission Percentages | For NV and each participating state, please provide the commission percentage(s) currently received on inmate telephone and video visitation revenue, an average of monthly commissions received over the past year from the current vendor, and copies of commission statements from the last six months. | NV volumes provided for vendor. Volumes will vary by state. | x | x | |||||
| 43 | RFP@GTL.NET | Signature Forms | 2.11.2 Part I A - Technical Proposal: Section III requests "original signature" although submission is stated to be done electronically. Can the State please confirm that a hard copy of the original signed document is not required to be mailed in addition to the upload of the document? | Hard copies are not required. | x | ||||||
| 44 | RFP@GTL.NET | Evaluation Process | How will the 30 points for cost be allocated between cost and commission? | There is no point allocation. | x | ||||||
| 45 | RFP@GTL.NET | Evaluation Process | With regards to the scoring, what qualifies a vendor for an award for each category? Is there a points threshold by which a vendor will be selected for a NASPO award per service? | Cost will be scored 1-10 and multiplied by the weight listed in the RFP. | x | ||||||
| 46 | RFP@GTL.NET | Evaluation Process | How are the cost criteria scored for each category and sub-categories? | Cost will be scored 1-10 and multiplied by the weight listed in the RFP. | x | ||||||
| 47 | RFP@GTL.NET | Evaluation Process | Is the cost criteria based solely upon inmate telephone rates or are commissions evaluated as well? | Vendor cost critera will be based upon ending costs. | x | ||||||
| 48 | RFP@GTL.NET | Evaluation Process | Is there a mathematical formula to determine highest points, second highest points, and so on? | Cost will be scored 1-10 and multiplied by the weight listed in the RFP. | x | ||||||
| 49 | RFP@GTL.NET | Evaluation Process | Are charges (rate increases) for ancillary services used in the calculation for lowest cost and if so, how are these increases calculated? | Unable to answer this question. Clarification needed. | x | ||||||
| 50 | RFP@GTL.NET | Evaluation Process | How many companies does the state expect to award in each category? | Unknown at this time. | x | ||||||
| 51 | RFP@GTL.NET | Evaluation Process | Will the State confirm which states are participating in the evaluation of the RFP proposals in addition to NV? | Wisconsin and Georgia | x | ||||||
| 52 | RFP@GTL.NET | Evaluation Process | Will Value Add items be scored as part of the evaluation. For example: Value Add Solution Items for Digital Mail, additional or optional features in 3.9.17 of the Scope of Work? | All items will be evaluated. | x | ||||||
| 53 | RFP@GTL.NET | Price and Rate Guarantee Period | Would the State confirm that the price and commission guarantees are subject to compliance with applicable law as mandated by federal or state regulation or law? | Vendor is responsible for following all mandated federal and/or state regulations and/or laws. | x | ||||||
| 54 | RFP@GTL.NET | Item 2.1.7.1 - Music | Will the State confirm that deployment of music services would either be music downloads for sale or streaming music and not both in the same facility? | No. | x | x | |||||
| 55 | RFP@GTL.NET | Item 2.2.8.5 - Kiosk Enclosure | Will the State confirm that requirement 2.2.8.5 only applies to the deposit kiosks? | No, may apply to all kiosks. | x | ||||||
| 56 | RFP@GTL.NET | Item 2.3.3.7 - Interfacing | Would the State give an example of an interface to a kiosk-based application with state offender management system? | Interface example would be data reflecting inmate housing location. | x | ||||||
| 57 | RFP@GTL.NET | Item 2.4.5 - Tablet Device | Can the State please confirm that holding an offenders personal cloud items for a month after their release would be sufficient? If not, what is the required time a vendor will be required to hold the contents after release? | For NV, there is no current time-frame for data retention due to recidivism. This will be negotiated during the PA process. | x | ||||||
| 58 | RFP@GTL.NET | Item 3.6.7 - Software Requirements | Who has the inmate banking software for Nevada and have they agreed to provide the IVR interface at no cost? If there will be a cost, will the State please provide that cost from the inmate banking software vendor? | Awarded vendor to provide interfaces as applicable. This would need to be negotiated during the PA process. | x | x | |||||
| 59 | RFP@GTL.NET | Item 3.11.15 - Optional Requirement | Given the vast number of cell phone interdiction options, would the State please narrow down the solutions they would find the most advantageous? | Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | x | |||||
| 60 | RFP@GTL.NET | Item 3.9.18.1 - Security Features | If call from the tablet are required from a vendor that does not have the phone system, may the vendor provide this service on the tablet vendor's inmate calling system or must the tablet vendor interface with the current vendor for inmate calling service? | Same phone vendor would apply for any phone services. | x | x | |||||
| 61 | RFP@GTL.NET | Item 3.9.18.1 - Security Features | If the tablet contractor must interface with the current vendor to provide inmate calling service, has the current vendor agreed to provide an interface to their inmate calling system for the purpose of allowing outbound calling? If yes, would the State confirm that the interface will be provided at no cost to the tablet vendor? | Tablet vendor responsible for interface costs. Cost data for interface not available. | x | ||||||
| 62 | RFP@GTL.NET | Item 3.9.18.1 - Security Features | If there will be a cost to interface with the current vendor, would the State please have the vendor provide that cost and the interface schema they require? | This would need to be negotiated during the PA process. | x | x | |||||
| 63 | RFP@GTL.NET | Item 4.8.10.8 - Security Features | Will the State require the prime contractor, corporate entity, or business subsidiary, be the the holder of the money transmitter license for deposit services and that it is not acceptable to use the money transmitter license of a subcontractor? | No but vendors can propose this as a value added service. Can be negotiated during the PA process. | x | x | |||||
| 64 | RFP@GTL.NET | Attachment C - Cost | Given that vendors services and pricing options may differ, would the State allow modifications to the cost proposal? | No but vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||||||
| 65 | RFP@GTL.NET | Attachment C - Cost | Will the State explain the difference between the requirements in 4.1 and Value Add Solution in the Digital Mail Tab? | This is an error that this is listed on the Kiosk-Tablets tab. A corrected cost sheet has been uploaded in NevadaEPro. | x | ||||||
| 66 | RFP@GTL.NET | Attachment C - Cost | Both Kiosk-Tablets and Digital Mail have the same Value Add Solution Item ? Digital Mail Scanning Service Options. Can you please confirm that all pricing for mail scanning should only be provided on the Digital Mail Tab and therefore vendors should only offer digital mail services in the Kiosk-Tablets tab? | Digital Mail Services apply to physical mail. | x | x | |||||
| 67 | RFP@GTL.NET | Attachment C - Cost | In the Inmate Phone Tab, please confirm that under Rate, the rate to be entered is a rate per minute and out to three (3) decimal places and commission. | To be entered out to two (2) decimal places rate per minute. | x | x | |||||
| 68 | RFP@GTL.NET | Attachment C - Cost | In the Inmate Phone Tab, given that a goal of the NASPO ValuePoint contract is to provide buy power for the participating agencies and the size of those agencies can vary dramatically, would you allow vendors to offer the ITS base rate pricing by tiers of annual minutes of usage? | No. | x | x | |||||
| 69 | RFP@GTL.NET | Attachment C - Cost | In the Inmate Phone Tab, for the international rates, will the State accept the following per FCC rules: The base rate plus the applicable call termination rate for the destination country as published on the Contractor?s website, which may be updated every three (3) months in accordance with the FCC Order? | Vendors proposal should ensure compliance with FCC rules. | x | x | |||||
| 70 | RFP@GTL.NET | Attachment C - Cost | In the Inmate Phone Tab, per the FCC ruling, do you mean the fees as allowed by FCC? In light of the federal and state rates and fee limitations, can line 10 be expanded to cover applicable fees? | No all additional fees must be included on line 10 but vendors can attach additional documentation supporting these fees. | x | x | |||||
| 71 | RFP@GTL.NET | Attachment C - Cost | Will the State allow vendors to attach a separate document to Attachment C if vendor needs to elaborate on pricing, such as deposit tiers for payments? | Yes. | x | ||||||
| 72 | RFP@GTL.NET | Attachment C - Cost | For Kiosk Tablets & Digital Mail, how does the State anticipate Digital Mail be deployed? | This will be negotiated during the PA. | x | x | |||||
| 73 | RFP@GTL.NET | Attachment C - Cost | For Kiosk Tablets & Digital Mail, should the prices for the Value Add items on the Digital Tab assume a different price from the Kiosk-Tablets where the vendor also has the tablet services? | This is an error that this is listed on the Kiosk-Tablets tab. A corrected cost sheet has been uploaded in NevadaEPro. | x | x | |||||
| 74 | RFP@GTL.NET | Attachment C - Cost | For Kiosk Tablets & Digital Mail, how does the State anticipate Digital Mail be deployed? | This will be negotiated during the PA. | x | x | |||||
| 75 | RFP@GTL.NET | Attachment C - Cost | For Kiosk Tablets & Digital Mail, should the prices for the Value Add items on the Digital Tab assume a different price from the Kiosk-Tablets where the vendor also has the tablet services? | This is an error that this is listed on the Kiosk-Tablets tab. A corrected cost sheet has been uploaded in NevadaEPro. | x | x | |||||
| 76 | AARONDEXTER80 | NASPO Experience/History | To help us gain better understanding your organization?s experience with the corrections industry, how long has NASPO been involved in the administration of inmate communication product/service contracts? | WSCA (Western State's Contracting Alliance), now NASPO ValuePoint, was involved in the 2011 Inmate Kiosk solicitation, RFP #1901, as well as RFP 99SWC-S26 issued in 2018. | x | ||||||
| 77 | AARONDEXTER80 | NASPO Experience/History | To help gain us a better understanding of potential usage under the new NASPO Inmate Communications Master Agreement #99SWC-S1154, please provide the following information relating NASPO?s current Inmate Kiosks and Communications Master Agreement #99SWC-S26: 1) # of state and political subdivision entities currently serviced under this contract; 2) names and addresses of state and political subdivision entities currently serviced under this contract; 3) date each contract was executed 4) a copy of each executed contract and related amendments (if applicable). | Please visit: https://www.naspovaluepoint.org/portfolio/inmate-kiosks-and-communications-2018-2023/ | x | ||||||
| 78 | AARONDEXTER80 | NASPO Experience/History | From our previous correspondence NASPO had revealed that, ?The overall spend for the life of the contract thus far has been approximately $266 Million.? Please clarify if this ?overall spend? pertains solely to Inmate Kiosks and Communications Master Agreement #99SWC-S26. If this value pertains to other contracts, please provide the existing contact/Master Agreement #. Also, please provide a list of the state or political subdivision entities that were used to calculate this value. | This is the overall spend for #99SWC-S26. Please visit: https://www.naspovaluepoint.org/portfolio/inmate-kiosks-and-communications-2018-2023/ | x | ||||||
| 79 | AARONDEXTER80 | Participating States/Cost Proposal | Item 1.6. Participating States of the RFP states that, ?the following Participating States [HI, IL, ME, NV and NM] have required to be named in this RFP as potential users of the resulting Master Agreement.? However, ?Attachment C: Cost Proposal,? requests vendors are to provide pricing information for NV, GA, WI, VA, AZ and NE. Please advise if this was an oversight and that a revised Cost Proposal sheet detailing the appropriate Participating States will be issued. If this was not an oversight, please advise why vendors would be required to provide Cost Proposal information states that have not indicated interest in participating in the Master Agreement? | The cost sheets are examples only in helping evaluate cost. The Intent to Participates are those entities who may wish to utilize this contract in the future. | x | x | |||||
| 80 | AARONDEXTER80 | NASPO Experience/History | Please provide a list of all vendors that had submitted a proposal in response to the NASPO RFP #99SWC-S26 Inmate Kiosks and Communications Master Agreement. | Please visit: https://www.naspovaluepoint.org/portfolio/inmate-kiosks-and-communications-2018-2023/ | x | ||||||
| 81 | AARONDEXTER80 | Master Agreement Promotion | From your experience, what are the methods used by current contractors that have been the most successful to promote a NASPO Master Agreement? | Visit the NASPO ValuePoint's Supplier Portal https://naspovaluepoint.org/supplier-portal/. Vendors are encouraged to take the courses and read through the materials found here. We also suggest that you download the "NVP Mobile" App which can be found on the APP store or Google Play. Make sure you sign up for Supplier Academy as there are e-learning courses that will help you. | x | ||||||
| 82 | AARONDEXTER80 | Master Agreement Promotion | Please detail how NASPO?s Cooperative Development Coordinators and Education & Outreach teams will engage with contractors to help promote master agreements? | NVP will hold a kickoff meeting after award of the contract that outlines the Education and Resources vendors will need to promote their master agreements. Vendors are strongly encouraged to attend this kickoff meeting. Promotion of the contractor award is primarily a supplier responsibility. NVP has several tools to help you as welll as Bart Lemmon, our Supplier Development Director who came from the supplier community. You will also find guidance, on promoting your award, outlined in the 2022 Supplier Strategy Manual, located in the Supplier Toolbox under the strategy folder. https://naspovaluepoint.org/supplier-portal/ | x | ||||||
| 83 | AARONDEXTER80 | Clarifying Questions | After the first round of questions are answered, will NASPO accept additional questions | ||||||||
| if clarification is needed for any of the | Yes. | x | |||||||||
| 84 | AARONDEXTER80 | Attachment C - Cost Proposal | The NASPO website contains pricing information for each vendor offering technologies and services available under the current Inmate Kiosks and Communications Master Agreement #99SWC-26. Upon review of this information, we had noted that many some pricing fields were not completed (i.e. Edovo Master Pricing) and/or listed a Not to Exceed (NTE) amount (i.e. Edovo Master Pricing); featured a price range (i.e. GTL Pricing) or appeared to be modified by the vendor to include various notes/caveats (i.e. Securus Pricing). Please inform if it is acceptable for vendors utilize these same formats/structures/practices (i.e. list NTE pricing, price ranges, notes/caveats, or leave pricing fields include when not applicable/available, etc?) when completing ?Attachment C ? Cost Proposal? of new the NASPO Inmate Communications Master Agreement #99SWC-S1154? | Please follow the guidelines for RFP 99SWC-S1154. | x | x | |||||
| 85 | AARONDEXTER80 | 2.1.1.10 - Evidence Based Certification | Item 2.1.1.10 states, ?Evidenced based risk/needs assessment tool that has been certified by a valid third party.? Please provide a detailed list as to which evidenced based risk/needs assessment tool features/functions need to be certified by the third-party firm. What are the qualifications that the third-party certification firm must meet to be considered valid? Also, please provide a detailed list of third-party firms that NASPO consider to be valid to issue such certification. | Listing of valid third party not available. Certification party would be based on solution provided by vendor. | x | x | |||||
| 86 | APDSCORP | 1. | Section 2 ? Inmate Kiosks and Tablets a. | Item 2.1.1.4 | Is i-Pathways required in additional to Essential Ed? Or is the full Essential Ed program sufficient for this requirement? | Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | x | |||
| 87 | APDSCORP | 2 Item 2.1.1.5 | Can you define ?life skills" Do workplace skills qualify for this? | Vendors are encouraged to provide solutions that assist in the reduction of recidivism. | x | x | |||||
| 88 | APDSCORP | 3 | Item 2.1.1.7 | Can you define ?self-assessment courses?? Does this mean Self-assessing for career interest, for educational needs, for risk and needs, or something else? | Vendors are encouraged to provide solutions based upon the scope of work but other viable options may be considered. | x | |||||
| 89 | APDSCORP | 4. Item 2.1.1.8 | Please define what a ?piece of content? means | Subject matter in any form. | x | ||||||
| 90 | APDSCORP | 5 Item 2.1.1.15 | Is this requesting the vendor provide our own case management software, or will they have existing case management software they want made available? | This can be value add. | x | ||||||
| 91 | APDSCORP | 6. item 2.5.11.1 | Are recorded sessions from previous trainings at the same acceptable for new staff joining? | Yes but contractor must be available after new staff have taken the recorded session. | x | ||||||
| 92 | APDSCORP | 7. item 2.5.11.2 | Can this be access to digital copies or does it need to be hard copy? | Either is acceptable. | x | ||||||
| 93 | APDSCORP | 8. item 2.5.11.3 | Can you explain "applicable features"? Does this means instructional pamphlets to support communication tools with family that the family will need? | Vendor to ensure that all instructional materials provided support the education of friends and family on how to use the system. | x | ||||||
| 94 | APDSCORP | 9. item 2.1.2.5 | Would the jurisdiction accept a vendor?s secure video-based communication platform, with the full toolset offered by traditional VRS, in lieu of a standard VRS option? | Vendor option independent from the NDOC network will be considered both VRS and TTY with monitoring abilities perferred to meet NDOC security guidelines. Please note that other States may have other guidelines that would need to be negotiated during the PA process. | x | ||||||
| 95 | APDSCORP | 10. item 2.1.3.8 | Vendor printing functions - Would the jurisdiction be able to provide an estimate of expected volume of messages and photos to be printed by vendor? | Unknown at this time. This can be discussed during the PA process. Please note that other States may have other guidelines that would need to be negotiated during the PA process. | x | ||||||
| 96 | APDSCORP | 11.item 2.1.3.8 | Please clarify (services requested at no additional cost) and section A - a mechanism for ordering consumable supplies through vendor ? would the jurisdiction be compensating the vendor for ordered consumable supplies? | No. | x | ||||||
| 97 | APDSCORP | 12. | 3.1 ITS | Will the jurisdiction consider awarding separate vendors for different portions of the RFP? | Yes. | x | |||||
| 98 | KEEFE1 | Vendor Participation Category | Is it permissible under the RFP, for a vendor to participate in the RFP process as the prime contractor/bidder in one response and also as a subcontractor to one or more other bidders in their responses where all vendors in each submission are affiliated entities? | Yes. | x | ||||||
| 99 | KEEFE1 | Insurance Requirements | Per Attachment K ? Insurance Requirements: |
ATTACHMENT K ? INSURANCE SCHEDULE
INSURANCE REQUIREMENTS:
Contractor and subcontractors shall procure and maintain until all of their obligations have been discharged, including any warranty periods under this Contract are satisfied, insurance against claims for injury to persons or damage to property which may arise from or in connection with the performance of the work hereunder by the Contractor, his agents, representatives, employees or subcontractors.
| Is there a way to amend the language for the above to add the following to the end of this statement ?subject to insurance policy terms and conditions.? | Vendors will need to note exceptions to any state documents at time of proposal submittal. | x | |||||
| 100 | ICSOLUTIONS | Multiple Offers | Can a vendor submit multiple/alternative offers? | Yes. | x | ||
| 101 | ICSOLUTIONS | Subsidiaries | Can a subsidiary of a company bid separately as well as with the parent company? | Yes. | x | ||
| 102 | ICSOLUTIONS | Certification of Non-Debarment | Section 2.11 outlines the required response format, but it does not specify where to include a response to Section 2.15 "Certification of Non-Debarment." Should vendors place their response to Section 2.15 in Section VI - Other Informational Material? | Yes. | x | ||
| 103 | ICSOLUTIONS | EPEAT Bronze | Requirement 2.2.9.1 requires that monitors be Energy Star compliant with a minimum level of EPEAT Bronze. The EPEAT requirement may significantly limit the vendor's proposed hardware suite, since it is a much more restrictive requirement than Energy Star. Would the state consider deleting the EPEAT Bronze requirement? | Yes. | x | ||
| 104 | ICSOLUTIONS | Data Linked | Please define the term "data linked" in Requirement 2.2.7.5. | Vendors must allow for the kiosks to "talk" to one another. | x | ||
| 105 | ICSOLUTIONS | Education | Section 2.11 requires several types of educational content, including a Learning Management System (LMS), which adds significant cost to the tablet solution. However, the Cost Proposal includes pricing rows for only "base courses" and "custom DOC-required curriculum," but neither of these categories would include an LMS. Will the State add another row for "learning management system" in order to capture that cost separately? | Any products not listed can be added under 'Additional Services'. | x | ||
| 106 | ICSOLUTIONS | Attachment C | Should vendors add additional rows and/or sheets to capture costs or pricing information that is not currently included in Attachment C, such as deposit fees, notes about frequency of rates (per-minute, per-session, per-transaction), rate adjustments based on other available Added Features, etc.? | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | ||
| 107 | ICSOLUTIONS | Attachment C | Is commission expected for ITS revenue? Should vendors add an additional row/column or sheet to provide this information? | No, vendor may attach a separate document to the Cost Attachment C if needed to elaborate on pricing. | x | x | |
| 108 | ICSOLUTIONS | Personal Cloud Storage | In regard to Requirement 2.4.5 that the vendor provide personal cloud storage for the offender to hold files during and after the release, how long after release must this cloud storage be free? | This will be addressed during PA negotiations. Please note that other States may have other guidelines that would need to be negotiated during the PA process. | x | x | |
| 109 | ICSOLUTIONS | Inmate Kiosks | Is Power over Ethernet (PoE) an acceptable powering method for inmate kiosks? | Yes. | x | x | |
| 110 | ICSOLUTIONS | Centralized ITS | Requirement 3.8.9 describes local ITS databases with offsite backups. Most modern systems use offsite call processing with a separate offsite disaster recovery site for redundancy. Will the State confirm that a fully remote-hosted ITS is acceptable as long as it provides geographically redundant disaster recovery? | Yes. | x | x | |
| 111 | ICSOLUTIONS | New Equipment | Can you confirm that ALL vendors will be required to provide NEW phones, kiosks, and tablet equipment should they be chosen as the winning provider? | This cannot be confirmed at this time. It will be dependent on the vendors solution and the PA process. Please note that other States may have other guidelines that would need to be negotiated during the PA process. | x | x | |
| 112 | ICSOLUTIONS | Master Agreement Terms & Conditions, Section 11.3 | The agreement is written as if the Agency will be purchasing goods and/or services, when most or all of the services required by this RFP will not be purchased; instead, the Contractor will grant licenses to use the technology, which technology is also used by the Contractor's other clients. Therefore, will NASPO please add the following clarifying language or similar, to clarify that ownership of the intellectual property owned by the Contractor will not transfer to the Agency? "The terms 'Product' and 'Intellectual Property,' as used in Article XI of the Agreement, pertain only to goods or services that are actually purchased by a 'Purchasing Entity' and do not apply to any equipment, software or documentation, used or provided by Contractor for the provisioning of services to inmates or other consumers, for which applicable use licenses shall be granted by Contractor. A Purchasing entity shall otherwise have no rights in Contractor's Products or Intellectual Property, including Pre-Existing Intellectual Property." | Reasonable modifications to thi secion will be reviewed and considered following submission of proposals. Please submit proposed modifications via red-lines included with your proposal. | x | x | |
| 113 | ICSOLUTIONS | Proposal Format | If the required financial information is not considered confidential, should it still be included in Part III - Confidential Financial Information? Or should it be included in Part I Section V, and Part III omitted from our proposal? | It should be included in Part III. | x | ||
| 114 | ICSOLUTIONS | SOW Categories | The SOW lists four categories and says "Each category (Sections 1 through 4) will be evaluated separately." However, Category 1 is just General Information that appears to apply to Categories 2 through 4. Will Category 1 be evaluated separately from Categories 2 through 4? | Yes. | x | ||
| 115 | ICSOLUTIONS | Technology Options | May bidders offer multiple subcontractor options for technology within each category? For example, if we have multiple solutions for a required technology component, may we describe all options in our proposal so that a participating Agency could choose the solution that is best suited to their individual needs? | Yes. | x | ||
| 116 | ICSOLUTIONS | Attachment C | Kiosk-Tablets tab, Rows 63 through 74 require pricing for "Portable device (non-tablet)." We could not locate a description of such devices in the SOW. Please describe this device and how it is different from a "tablet device." | Non-tablet device may not have the same capabilities as tablet. | x | ||
| 117 | ICSOLUTIONS | Printing Costs | Per Requirement 2.1.3.8, the State would like to be able to print inmate messages and photos and for vendors to provide printers and consumables. Does the State have an expected number of photos and messages that are to be printed each year? | E-mail volume provided. Number of print outs expected is unknown. | x | ||
| 118 | ICSOLUTIONS | Law Library | Law library access is mentioned in the SOW and the Cost Proposal. Please confirm that the Contractor is expected to interface with a State's digital law library service, and not to provide / pay for a law library subscription. | NV Law Library vendor will work with contracted vendor. | x | ||
| 119 | ICSOLUTIONS | Use of Existing Hardware | Requirement 2.5.6.1 says the Contractor can utilize any existing hardware belonging to the DOC that is available for tablets. Is there any existing hardware that each participating state expects or would like vendors to utilize? | This will vary by State and discussed during the PA process. Please note that other States may have other guidelines that would need to be negotiated during the PA process. | x | ||
| 120 | ICSOLUTIONS | Monitoring Service | Requirement 3.9.17.1 asks vendors to describe their ability to monitor a sample of inmate telephone calls and provide monthly reports to the DOC. What number or percentable of calls would the State consider to be a "sample"? Is this service required, and should it be factored into our cost proposal? | Minimum of 3% of call volume or have agreed upon investigative solution. This will be negotiated during the PA process. | x | ||
| 121 | ICSOLUTIONS | Monitoring Service | Requirement 4.8.9.1 asks vendors to describe their ability to monitor a sample of inmate correspondence. How much correspondence does the State consider to be a "sample"? Is this service required, and should it be factored into our cost proposal? | The amount will be determined based upon the solutions provided. This will be negotiated during the PA process. | x | ||
| 122 | ICSOLUTIONS | Attachment C | Please confirm that "Turnkey Kiosks" in Row 38, and also described in SOW Section 2.2.1, refer to inmate kiosks? | Yes. Cost sheet is updated. | x | ||
| 123 | ICSOLUTIONS | VRS | Requirement 2.1.2.5 requires Video Relay Service as part of Video Visitation. Will the State accept separate VRS devices as an alternative? | All vendor options will be considered. | x | ||
| 124 | KEEFE1 | Insurance Requirements | 3) | Per Attachment K - Insurance Requirements: | |||
| A. | MINIMUM SCOPE AND LIMITS OF INSURANCE: Contractor shall provide coverage with limits of liability not less than those stated below. An excess liability policy or umbrella liability policy may be used to meet the minimum liability requirements provided that the coverage is written on a ?following form? basis. |
1. Commercial General Liability ? Occurrence Form Policy shall include bodily injury, property damage and broad form contractual liability coverage.
a. The policy shall be endorsed to include the following additional insured language: "The State of Nevada shall be named as an additional insured with respect to liability arising out of the activities performed by, or on behalf of the Contractor".
| For subsection ?a.? can the language be amended to read: The policy shall be endorsed to include the State of Nevada as an additional insured. | Vendors will need to note exceptions to any state documents at time of proposal submittal. | x | ||
| 125 | KEEFE1 | Insurance Requirements | Per Attachment K ? Insurance Requirements: |
2. Automobile Liability - can be waived if contract does not involves use of motor vehicle. Bodily Injury and Property Damage for any owned, hired, and non-owned vehicles used in the performance of this Contract.
a. The policy shall be endorsed to include the following additional insured language: "The State of Nevada shall be named as an additional insured with respect to liability arising out of the activities performed by, or on behalf of the Contractor, including automobiles owned, leased, hired or borrowed by the Contractor"
| For subsection ?a.? can the language be amended to read: The policy shall be endorsed to include the State of Nevada as an additional insured. | Vendors will need to note exceptions to any state documents at time of proposal submittal. | x | |||||
| 126 | ICSOLUTIONS | Wireless Infrastructure | For each participating state, which existing infrastructure is available, if any, for utilization in a wireless tablet and/or kiosk deployment? | NV does not currently have any wireless infrastructure. Infrastructure may vary by state. | x | ||
| 127 | ICSOLUTIONS | Postal Mail Statistics | For each agency subject to this RFP, please provide statistics regarding the amount of postal inmate mail currently received each month. | See "Approximate Mail Count" tab for NV. Count will vary by state. | x | x | |
| 128 | ICSOLUTIONS | ITS Statistics | For each agency subject to this RFP, please provide statistics regarding the amount of inmate calling completed each month, broken down by call type (prepaid, debit, free, etc.) and bill type (local, intralata, interlata, interstate, international). | NV volumes provided. | x | x | |
| 129 | ICSOLUTIONS | VVS Statistics | For each agency subject to this RFP, please provide statistics regarding the amount of video visits completed each month, broken down by type (onsite, paid remote, free remote). | N/A. No current state-wide video visitation in place in NV. | x | x | |
| 130 | ICSOLUTIONS | Tablet Statistics | For each agency subject to this RFP, please provide statistics regarding monthly inmate tablet usage, broken down by type (minutes streaming, downloads, etc.). | N/A. No current state-wide tablet program in place in NV. | x | x | |
| 131 | ICSOLUTIONS | Electronic Messaging Statistics | For each agency subject to this RFP, please provide statistics regarding the numbers of inmate email / text messages sent each month, broken down by type (inbound text message/email, inbound photo, inbound video message, outbound text message/email, etc.). | Please see Song & Email Tab. | x | x | |
| 132 | ICSOLUTIONS | Facilities | For each agency subject to this RFP, please provide a listing of the sites where services will be required, including facility name and address, and a phone number at each facility (or NPA-NXX) to determine circuit costs. | Please see https://doc.nv.gov/Inmates/Home | x | x | |
| 133 | ICSOLUTIONS | Housing Unit Breakdowns | For each agency subject to this RFP, please provide a list of housing areas with the maximum inmate capacity and current ADP for each. This information is necessary to determine the costs of providing the wireless tablet infrastructure. | Please see Population tab. | x | x | |
| 134 | ICSOLUTIONS | Current Equipment Quantities | For each agency subject to this RFP, please provide a list of all currently deployed equipment that would need to be replaced by an incoming vendor utilizing this contract, including but not limited to: Wall-mounted phones, cart-mounted phones, hands-free speakerphones, portable cordless phones, pay phones, visitation phones (connected to the ITS), inmate video visitation kiosks, other inmate kiosks (commissary or other non-video), public video visitation kiosks, TDDs, VRS devices, tablets, deposit kiosks, intake kiosks, vendor-provided enclosures, vendor-provided workstations, etc. | See Inmate Kiosks by Loc, Deposit Kiosks, and Phones by Loc tab for a general guideline. Equipment replacement and/or quantities would be determined by vendor solutions proposed and awarded. | x | x | |
| 135 | KEEFE1 | Terms and Conditions | 1) | Per the Terms and Conditions, Section XI, Subsection 11.3 - License of Pre-Existing Intellectual Property. |
Please clarify what NASPO defines ?tangible media or products? to indicate.
Also, we anticipate that a number of deliverables under the Master Agreement will involve software and/or related intellectual property which is wholly comprised of Contractor?s Intellectual Property created independent of the Master Agreement. These Contractor Intellectual Property deliverables would fall into one of three categories that will determine the type of license offered by Contractor:
(1) software for use by the government client, not sale, licensed pursuant to a term license that runs concurrently with the term of the Master Agreement;
(2) media players and content (i.e., songs, videos, games, etc.) available on said devices that will be made available under a subscription model or rental where the license to use the player and content will run concurrently with the subscription/rental purchased by the inmate/end user; or
(3) media devices and content sold to the inmate/end user where the inmate/end user will receive a perpetual license to use the Contractor Intellectual Property in the device and content.
| Therefore, because granting a blanket ?perpetual license? for all Contractor Intellectual Property is not appropriate for all Contractor offerings, will the State consider amending the language in Section 11.3 to grant licenses based on which of the aforementioned categories the Contractor Intellectual Property falls? In all cases, only the right to use the intellectual property is granted, user cannot transfer the right or make derivative product(s). | Reasonable modifications to thi secion will be reviewed and considered following submission of proposals. Please submit proposed modifications via red-lines included with your proposal. | x | |||||
| 136 | ICSOLUTIONS | Desired Equipment Quantities | For each agency subject to this RFP, please provide a list of all additional equipment that is not currently installed, that would need to be provided by an incoming vendor utilizing this contract, including but not limited to all equipment types listed in the previous question. | Equipment needed will based upon vendor solutions proposed and awarded. | x | x |
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