2nd round questions - Answers.xls

XLS spreadsheet 126 KB Posted Dec 13, 2021

Attached to: Inmate Communications
Solicitation number: 99SWC-S1154
Issued by: Churchill County, Nevada

About this file

Written by GovTribe AI · Apr 2, 2024

This document contains questions and answers related to a Request for Proposals (RFP) issued by the State of Nevada for an Inmate Communications contract. The RFP covers a variety of inmate services and equipment including tablets, kiosks, inmate telephone systems, video visitation, and digital mail scanning. The RFP is being issued through the NASPO ValuePoint cooperative purchasing program, with Nevada as the lead state and the opportunity open to participation from other states. The contract is expected to have a 4-year base term.

The summary of key financial details includes a current commission rate of 20% for inmate music downloads and 15% for secure email purchases, as well as a tiered annual commission payment structure with the incumbent provider. The State has provided historical call volume, revenue, and deposit transaction data to assist vendors in preparing their cost proposals. Vendors will be required to provide their best and final pricing, which will be evaluated and potentially negotiated on a per-state basis as participating addendums are executed.

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Other files

File	Type	Posted
Questions received - answers 1-21-22.xls	XLS spreadsheet	Dec 13, 2021
Letter of Intent to Award - 99SWC-S1154.docx	DOCX document	Dec 13, 2021
RFP 99SWC-S1154 Inmate Communications - corrected version.docx	DOCX document	Dec 13, 2021
Intent to Participate - Vermont.docx	DOCX document	Dec 13, 2021
Letter of Intent to Award - Corrected 99SWC-S1154.docx	DOCX document	Dec 13, 2021
Quote Instructions.pdf	PDF	Dec 13, 2021
RFP 99SWC-S1154 Inmate Communications - Final~1.docx	DOCX document	Dec 13, 2021
State of New Jersey Standard Terms and Conditions.pdf	PDF	Dec 13, 2021
Attachment C Cost Proposal - updated.xlsx	XLSX spreadsheet	Dec 13, 2021
Intent to Participate - Utah.docx	DOCX document	Dec 13, 2021
Intent to Particpate - Montana.docx	DOCX document	Dec 13, 2021
Utah Ts and Cs.docx	DOCX document	Dec 13, 2021

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Bid Q&A for Export Report

Bid Q&A
QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
1	BILLPOPE607	Commission Percentage	Would the State of Nevada please provide the current Commission % that is being paid by the incumbent provider for all revenue generating services (phones, video visitation, messaging, tablets, etc.)?
2	BILLPOPE607	Rates	Would the State of Nevada please provide the current rate structure that is being offered at each individual facility for all communication services (phones, video visitation, messaging, tablets, etc.)?
3	BILLPOPE607	Revenue Statements	Would the State of Nevada please provide the monthly Revenue/Commission Statements (relative to the Inmate Telephone System) from the incumbent Provider, covering the most recent 6-Month period?
4	BILLPOPE607	VV Revenue Statements	Would the State of Nevada please provide the monthly Revenue/Commission Statements (relative to the Video Visitation System) from the incumbent Provider, covering the most recent 6-Month period?
5	BILLPOPE607	Tablet Revenue Statements	Would the State of Nevada please provide the monthly Revenue/Commission Statements (relative to the Tablet Multimedia System) from the incumbent Provider, covering the most recent 6-Month period?
6	BILLPOPE607	Equipment Counts	Would the State of Nevada provide a total number of required equipment counts by each individual Facility (phones, video visitation kiosks, tablets, etc.)?
7	BILLPOPE607	Average Daily Population	Would the State of Nevada please provide the average inmate population counts for each individual Facility, covering the same 6-Month period requested for the Revenue/Commission Statements?
8	BILLPOPE607	Copy of Current Agreement	Please provide a copy of the current Inmate Communications Agreement, including any Attachments, Amendments or Addendums.
9	SECURUSTECH	Subcontractors	Is subcontracting portions of the services allowed so long as the core products (ITS, Tablets, and Digital Mail) are provided directly by the vendor?

Note: Many ?application based? services are added over time and like the App Store on an iPhone, there is an evolving library of services that those using this contract vehicle.

10	SECURUSTECH	Pricing Sheet Modifications	Are respondents allowed to modify the pricing sheet to accommodate more options?
11	SECURUSTECH	Requested Pricing	Are the prices requested in the cost proposal considered ?not to exceed? pricing for all states including Nevada?
12	SECURUSTECH	Subcontractors vs. Subsidiaries	Are wholly owned subsidiaries considered subcontractors under section 4.5.1a of the RFP?
13	SECURUSTECH	Contract Term	Given the significant expense necessary to install tablet networks, will the State consider a 4-year base term so vendors can recover installation costs without requiring the state to come out of pocket for network expenses?
14	SECURUSTECH	Education ? GED Options	Are GED prep courses provided by organizations other than Essential Education/Pearson online high school or I-Pathways allowed?
15	SECURUSTECH	Education Provider Options (2.1.1.8)	Are educational content providers other than HMH, Cengage, Simon and Shuster, Pearson, Wiley, and Random House acceptable?
16	SECURUSTECH	Rating of Media Libraries	How will the state rate the quality of music, book, and game libraries?
17	SECURUSTECH	Kiosks and Tablets Docking Stations	If tablet with docking stations can complete all tasks required by this RFP by connecting to Docking stations, are physical kiosks required in the housing units?
18	SECURUSTECH	Financial Offers	Can a vendor submit multiple/alternative offers?
19	SECURUSTECH	RFP Presentations	Will there be an in-person presentation?
20	SECURUSTECH	Kiosks	Attachment B ? Scope of Work: Section 2.2 refers to ?Kiosks? and the entire section appears to be referring to Kiosks in housing units for the incarcerated population, with the exception of 2.2.2, which refers to Deposit Kiosks, AKA Lobby kiosks, or those outside the housing units utilized for accepting cash.

Is it fair to assume that the only requirements for deposit kiosks are contained in 2.2.2, and the remainder of the 2.2 section is referring to the kiosks used by the incarcerated population in the housing units?

21 SECURUSTECH State Network In multiple places in this RFP the State refers to ?utilization of the state network?. One of the largest expenses associated with deployment of tablet technologies is the deployment of network elements and can therefore have a significant impact on end user pricing.

Can the state detail what areas network access is available in what prisons, and at what bandwidth and port levels?

Without this information or detailed site surveys, it will be impossible to understand where cost can be reduced by using the tate network. Alternatively, if this information is not available, would the State consider removing the ability for vendors to use the state network, and noting that all prices are not to exceed prices, and to the extent state network resources are available, the state reserves the right to negotiate end user rates to adjust for the use of these resources? This will mean all vendors are bidding on the same requirement, and will ensure pricing is ?apples to apples?.

22	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 8 ? Video Visitation ? What is the expected length of each session? For example, 15 minutes, 20 minutes, 30 minutes?
23	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 17 ? Music Purchase/Download ? Can the cost sheet be modified to allow for varying costs per song/album based upon charges from artists? For example, certain songs are free while other songs are offered at a low rate with other songs and albums offered at a higher rate.
24	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 20 ? Law Library Research Access ? There are numerous Law Library providers that provide applications that can be placed on tablets at no cost. Who is responsible for the actual Law Library licensing cost? If licensing is paid for by the vendor, which Law Library provider should be offered?
25	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 22 - Electronic Books - ? Can the cost sheet be modified to allow for varying costs per Electronic Book? For example, many Electronic Books are free while other Electronic Books are offered at a low rate with other Electronic Books offered at a higher rate.
26	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 23 ? Games ? Can the cost sheet be modified to allow for varying costs per Game? For example, many Games are free while other Games are offered at a low rate with other Games that are offered at a higher rate.
27	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 25 ? Movies ? Can the cost sheet be modified to allow for varying costs per Movie? For example, certain Movies are free while other Movies are offered at a low rate with other Movies offered at a higher rate.
28	SECURUSTECH	Attachment C, Kiosks-Tablets Tab	Line 26 ? Podcasts ? Can the cost sheet be modified to allow for varying costs per Podcast? For example, certain Podcasts are free while other Podcasts are offered at a low rate with other Podcasts offered at a higher rate 1 Please confirm that the pricing is not to exceed pricing and is negotiated with participating entities.
29	SECURUSTECH	Deposits and Trust Funding	Attachment B ? Scope of Work: Section 2.2.2 Kiosk Deposits: In 2018 there was a separate tab on the pricing sheet for EFT pricing, and since the KIOSK section of this RFP solicitation has requirements for deposits, would the State want to included that tab again?

Also given the fact that trust funding is required for all areas of this response, would the state consider making "trust money transfer" as stand alone area of award?

	30	SECURUSTECH	Multiple Vendors	Is it NASPO?s intention to have multiple product options and multiple vendors for the participating entities?
	31	SECURUSTECH	Pricing	Please confirm that the pricing is not to exceed pricing and is negotiated with participating entities.
	32	SECURUSTECH	Education Software Applications	Can the state define ?top provider? as outlined in Attachment B, section 2.1.1.8?
	33	RFP@GTL.NET	Section 2.1.1.1 - Virtual Classroom	Is the expectation for the virtual classrooms to be asynchronous learning via the tablet?
	34	RFP@GTL.NET	Section 2.1.1.9 E	Is the expectation for the LMS to know that a person has or has not completed a pre-requisites course before enrolling into a course that requires a pre-requisite?
	35	RFP@GTL.NET	Section 3.4.17	Please clarify the statement "ITS will replace systems, except for interface systems" in the context of this requirement.
	36	RFP@GTL.NET	Section 3.8.9	Please quantify what the reimbursement amount for lost call data is and/or describe how this quantity is calculated.
	37	RFP@GTL.NET	Second Round of Question	Given that some of our questions will create additional clarification questions, will you allow for a second round of questions?
	38	RFP@GTL.NET	Participating States	Will the State please clarify the difference between the states/agencies listed in Section 1.6 Participating States of the RFP document, the states listed on the Cost Sheet, and the notices being released by other states with regards to participation? For example:
o	Section 1.6 indicates ? Hawaii, Illinois, Maine, Nevada and New Mexico
o	Cost Sheet includes Nevada, Georgia, Wisconsin, Virginia, Arizona and Nebraska
o	Notices received from individual states includes Illinois, Iowa, North Carolina, Wisconsin, Idaho, Utah, Hawaii, New Mexico, Minnesota, Kentucky, Alaska, South Dakota, and California
	39	RFP@GTL.NET	Call Volume Data	For NV and each participating state, please provide 12 months of call volume data broken down by bill type (collect, prepaid, debit, etc.) and tariff type (local, intralata, interlata/intrastate, interstate, and international). For each category, provide number of calls per month, number of minutes per month, and total revenue per month.
	40	RFP@GTL.NET	Current Calling Rates	For NV and each participating state, please provide all current calling rates and fees, and any rates associated with video visitation.
	41	RFP@GTL.NET	Currently Installed Equipment	For NV and each participating state, please provide the currently installed ITS handsets and Kiosks (by kiosk type) by facility.
	42	RFP@GTL.NET	Commission Percentages	For NV and each participating state, please provide the commission percentage(s) currently received on inmate telephone and video visitation revenue, an average of monthly commissions received over the past year from the current vendor, and copies of commission statements from the last six months.
	43	RFP@GTL.NET	Signature Forms	2.11.2 Part I A - Technical Proposal: Section III requests "original signature" although submission is stated to be done electronically. Can the State please confirm that a hard copy of the original signed document is not required to be mailed in addition to the upload of the document?
	44	RFP@GTL.NET	Evaluation Process	How will the 30 points for cost be allocated between cost and commission?
	45	RFP@GTL.NET	Evaluation Process	With regards to the scoring, what qualifies a vendor for an award for each category? Is there a points threshold by which a vendor will be selected for a NASPO award per service?
	46	RFP@GTL.NET	Evaluation Process	How are the cost criteria scored for each category and sub-categories?
	47	RFP@GTL.NET	Evaluation Process	Is the cost criteria based solely upon inmate telephone rates or are commissions evaluated as well?
	48	RFP@GTL.NET	Evaluation Process	Is there a mathematical formula to determine highest points, second highest points, and so on?
	49	RFP@GTL.NET	Evaluation Process	Are charges (rate increases) for ancillary services used in the calculation for lowest cost and if so, how are these increases calculated?
	50	RFP@GTL.NET	Evaluation Process	How many companies does the state expect to award in each category?
	51	RFP@GTL.NET	Evaluation Process	Will the State confirm which states are participating in the evaluation of the RFP proposals in addition to NV?
	52	RFP@GTL.NET	Evaluation Process	Will Value Add items be scored as part of the evaluation. For example: Value Add Solution Items for Digital Mail, additional or optional features in 3.9.17 of the Scope of Work?
	53	RFP@GTL.NET	Price and Rate Guarantee Period	Would the State confirm that the price and commission guarantees are subject to compliance with applicable law as mandated by federal or state regulation or law?
	54	RFP@GTL.NET	Item 2.1.7.1 - Music	Will the State confirm that deployment of music services would either be music downloads for sale or streaming music and not both in the same facility?
	55	RFP@GTL.NET	Item 2.2.8.5 - Kiosk Enclosure	Will the State confirm that requirement 2.2.8.5 only applies to the deposit kiosks?
	56	RFP@GTL.NET	Item 2.3.3.7 - Interfacing	Would the State give an example of an interface to a kiosk-based application with state offender management system?
	57	RFP@GTL.NET	Item 2.4.5 - Tablet Device	Can the State please confirm that holding an offenders personal cloud items for a month after their release would be sufficient? If not, what is the required time a vendor will be required to hold the contents after release?
	58	RFP@GTL.NET	Item 3.6.7 - Software Requirements	Who has the inmate banking software for Nevada and have they agreed to provide the IVR interface at no cost? If there will be a cost, will the State please provide that cost from the inmate banking software vendor?
	59	RFP@GTL.NET	Item 3.11.15 - Optional Requirement	Given the vast number of cell phone interdiction options, would the State please narrow down the solutions they would find the most advantageous?
	60	RFP@GTL.NET	Item 3.9.18.1 - Security Features	If call from the tablet are required from a vendor that does not have the phone system, may the vendor provide this service on the tablet vendor's inmate calling system or must the tablet vendor interface with the current vendor for inmate calling service?
	61	RFP@GTL.NET	Item 3.9.18.1 - Security Features	If the tablet contractor must interface with the current vendor to provide inmate calling service, has the current vendor agreed to provide an interface to their inmate calling system for the purpose of allowing outbound calling? If yes, would the State confirm that the interface will be provided at no cost to the tablet vendor?
	62	RFP@GTL.NET	Item 3.9.18.1 - Security Features	If there will be a cost to interface with the current vendor, would the State please have the vendor provide that cost and the interface schema they require?
	63	RFP@GTL.NET	Item 4.8.10.8 - Security Features	Will the State require the prime contractor, corporate entity, or business subsidiary, be the the holder of the money transmitter license for deposit services and that it is not acceptable to use the money transmitter license of a subcontractor?
	64	RFP@GTL.NET	Attachment C - Cost	Given that vendors services and pricing options may differ, would the State allow modifications to the cost proposal?
	65	RFP@GTL.NET	Attachment C - Cost	Will the State explain the difference between the requirements in 4.1 and Value Add Solution in the Digital Mail Tab?
	66	RFP@GTL.NET	Attachment C - Cost	oth Kiosk-Tablets and Digital Mail have the same Value Add Solution Item ? Digital Mail Scanning Service Options. Can you please confirm that all pricing for mail scanning should only be provided on the Digital Mail Tab and therefore vendors should only offer digital mail services in the Kiosk-Tablets tab?
	67	RFP@GTL.NET	Attachment C - Cost	In the Inmate Phone Tab, please confirm that under Rate, the rate to be entered is a rate per minute and out to three (3) decimal places and commission.
	68	RFP@GTL.NET	Attachment C - Cost	In the Inmate Phone Tab, given that a goal of the NASPO ValuePoint contract is to provide buy power for the participating agencies and the size of those agencies can vary dramatically, would you allow vendors to offer the ITS base rate pricing by tiers of annual minutes of usage?
	69	RFP@GTL.NET	Attachment C - Cost	In the Inmate Phone Tab, for the international rates, will the State accept the following per FCC rules: The base rate plus the applicable call termination rate for the destination country as published on the Contractor?s website, which may be updated every three (3) months in accordance with the FCC Order?
	70	RFP@GTL.NET	Attachment C - Cost	In the Inmate Phone Tab, per the FCC ruling, do you mean the fees as allowed by FCC? In light of the federal and state rates and fee limitations, can line 10 be expanded to cover applicable fees?
	71	RFP@GTL.NET	Attachment C - Cost	Will the State allow vendors to attach a separate document to Attachment C if vendor needs to elaborate on pricing, such as deposit tiers for payments?
	72	RFP@GTL.NET	Attachment C - Cost	For Kiosk Tablets & Digital Mail, how does the State anticipate Digital Mail be deployed?
	73	RFP@GTL.NET	Attachment C - Cost	For Kiosk Tablets & Digital Mail, should the prices for the Value Add items on the Digital Tab assume a different price from the Kiosk-Tablets where the vendor also has the tablet services?
	74	RFP@GTL.NET	Attachment C - Cost	For Kiosk Tablets & Digital Mail, how does the State anticipate Digital Mail be deployed?
	75	RFP@GTL.NET	Attachment C - Cost	For Kiosk Tablets & Digital Mail, should the prices for the Value Add items on the Digital Tab assume a different price from the Kiosk-Tablets where the vendor also has the tablet services?
	76	AARONDEXTER80	NASPO Experience/History	To help us gain better understanding your organization?s experience with the corrections industry, how long has NASPO been involved in the administration of inmate communication product/service contracts?
	77	AARONDEXTER80	NASPO Experience/History	To help gain us a better understanding of potential usage under the new NASPO Inmate Communications Master Agreement #99SWC-S1154, please provide the following information relating NASPO?s current Inmate Kiosks and Communications Master Agreement #99SWC-S26: 1) # of state and political subdivision entities currently serviced under this contract; 2) names and addresses of state and political subdivision entities currently serviced under this contract; 3) date each contract was executed 4) a copy of each executed contract and related amendments (if applicable).
	78	AARONDEXTER80	NASPO Experience/History	From our previous correspondence NASPO had revealed that, ?The overall spend for the life of the contract thus far has been approximately $266 Million.? Please clarify if this ?overall spend? pertains solely to Inmate Kiosks and Communications Master Agreement #99SWC-S26. If this value pertains to other contracts, please provide the existing contact/Master Agreement #. Also, please provide a list of the state or political subdivision entities that were used to calculate this value.
	79	AARONDEXTER80	Participating States/Cost Proposal	Item 1.6. Participating States of the RFP states that, ?the following Participating States [HI, IL, ME, NV and NM] have required to be named in this RFP as potential users of the resulting Master Agreement.? However, ?Attachment C: Cost Proposal,? requests vendors are to provide pricing information for NV, GA, WI, VA, AZ and NE. Please advise if this was an oversight and that a revised Cost Proposal sheet detailing the appropriate Participating States will be issued. If this was not an oversight, please advise why vendors would be required to provide Cost Proposal information states that have not indicated interest in participating in the Master Agreement?
	80	AARONDEXTER80	NASPO Experience/History	Please provide a list of all vendors that had submitted a proposal in response to the NASPO RFP #99SWC-S26 Inmate Kiosks and Communications Master Agreement.
	81	AARONDEXTER80	Master Agreement Promotion	From your experience, what are the methods used by current contractors that have been the most successful to promote a NASPO Master Agreement?
	82	AARONDEXTER80	Master Agreement Promotion	Please detail how NASPO?s Cooperative Development Coordinators and Education & Outreach teams will engage with contractors to help promote master agreements?
	83	AARONDEXTER80	Clarifying Questions	After the first round of questions are answered, will NASPO accept additional questions

if clarification is needed for any of the

84	AARONDEXTER80	Attachment C - Cost Proposal	The NASPO website contains pricing information for each vendor offering technologies and services available under the current Inmate Kiosks and Communications Master Agreement #99SWC-26. Upon review of this information, we had noted that many some pricing fields were not completed (i.e. Edovo Master Pricing) and/or listed a Not to Exceed (NTE) amount (i.e. Edovo Master Pricing); featured a price range (i.e. GTL Pricing) or appeared to be modified by the vendor to include various notes/caveats (i.e. Securus Pricing). Please inform if it is acceptable for vendors utilize these same formats/structures/practices (i.e. list NTE pricing, price ranges, notes/caveats, or leave pricing fields include when not applicable/available, etc?) when completing ?Attachment C ? Cost Proposal? of new the NASPO Inmate Communications Master Agreement #99SWC-S1154?
85	AARONDEXTER80	2.1.1.10 - Evidence Based Certification	Item 2.1.1.10 states, ?Evidenced based risk/needs assessment tool that has been certified by a valid third party.? Please provide a detailed list as to which evidenced based risk/needs assessment tool features/functions need to be certified by the third-party firm. What are the qualifications that the third-party certification firm must meet to be considered valid? Also, please provide a detailed list of third-party firms that NASPO consider to be valid to issue such certification.
86	APDSCORP	1.	Section 2 ? Inmate Kiosks and Tablets a.	Item 2.1.1.4	Is i-Pathways required in additional to Essential Ed? Or is the full Essential Ed program sufficient for this requirement?
87	APDSCORP	2 Item 2.1.1.5	Can you define ?life skills" Do workplace skills qualify for this?
88	APDSCORP	3	Item 2.1.1.7	Can you define ?self-assessment courses?? Does this mean Self-assessing for career interest, for educational needs, for risk and needs, or something else?
89	APDSCORP	4. Item 2.1.1.8	Please define what a ?piece of content? means
90	APDSCORP	5 Item 2.1.1.15	Is this requesting the vendor provide our own case management software, or will they have existing case management software they want made available?
91	APDSCORP	6. item 2.5.11.1	Are recorded sessions from previous trainings at the same acceptable for new staff joining?
92	APDSCORP	7. item 2.5.11.2	Can this be access to digital copies or does it need to be hard copy?
93	APDSCORP	8. item 2.5.11.3	Can you explain "applicable features"? Does this means instructional pamphlets to support communication tools with family that the family will need?
94	APDSCORP	9. item 2.1.2.5	Would the jurisdiction accept a vendor?s secure video-based communication platform, with the full toolset offered by traditional VRS, in lieu of a standard VRS option?
95	APDSCORP	10. item 2.1.3.8	Vendor printing functions - Would the jurisdiction be able to provide an estimate of expected volume of messages and photos to be printed by vendor?
96	APDSCORP	11.item 2.1.3.8	Please clarify (services requested at no additional cost) and section A - a mechanism for ordering consumable supplies through vendor ? would the jurisdiction be compensating the vendor for ordered consumable supplies?
97	APDSCORP	12.	3.1 ITS	Will the jurisdiction consider awarding separate vendors for different portions of the RFP?
98	KEEFE1	Vendor Participation Category	Is it permissible under the RFP, for a vendor to participate in the RFP process as the prime contractor/bidder in one response and also as a subcontractor to one or more other bidders in their responses where all vendors in each submission are affiliated entities?
99	KEEFE1	Insurance Requirements	Per Attachment K ? Insurance Requirements:

ATTACHMENT K ? INSURANCE SCHEDULE

INSURANCE REQUIREMENTS:

Contractor and subcontractors shall procure and maintain until all of their obligations have been discharged, including any warranty periods under this Contract are satisfied, insurance against claims for injury to persons or damage to property which may arise from or in connection with the performance of the work hereunder by the Contractor, his agents, representatives, employees or subcontractors.

Is there a way to amend the language for the above to add the following to the end of this statement ?subject to insurance policy terms and conditions.?

	100	ICSOLUTIONS	Multiple Offers	Can a vendor submit multiple/alternative offers?
	101	ICSOLUTIONS	Subsidiaries	Can a subsidiary of a company bid separately as well as with the parent company?
	102	ICSOLUTIONS	Certification of Non-Debarment	Section 2.11 outlines the required response format, but it does not specify where to include a response to Section 2.15 "Certification of Non-Debarment." Should vendors place their response to Section 2.15 in Section VI - Other Informational Material?
	103	ICSOLUTIONS	EPEAT Bronze	Requirement 2.2.9.1 requires that monitors be Energy Star compliant with a minimum level of EPEAT Bronze. The EPEAT requirement may significantly limit the vendor's proposed hardware suite, since it is a much more restrictive requirement than Energy Star. Would the state consider deleting the EPEAT Bronze requirement?
	104	ICSOLUTIONS	Data Linked	Please define the term "data linked" in Requirement 2.2.7.5.
	105	ICSOLUTIONS	Education	Section 2.11 requires several types of educational content, including a Learning Management System (LMS), which adds significant cost to the tablet solution. However, the Cost Proposal includes pricing rows for only "base courses" and "custom DOC-required curriculum," but neither of these categories would include an LMS. Will the State add another row for "learning management system" in order to capture that cost separately?
	106	ICSOLUTIONS	Attachment C	Should vendors add additional rows and/or sheets to capture costs or pricing information that is not currently included in Attachment C, such as deposit fees, notes about frequency of rates (per-minute, per-session, per-transaction), rate adjustments based on other available Added Features, etc.?
	107	ICSOLUTIONS	Attachment C	Is commission expected for ITS revenue? Should vendors add an additional row/column or sheet to provide this information?
	108	ICSOLUTIONS	Personal Cloud Storage	In regard to Requirement 2.4.5 that the vendor provide personal cloud storage for the offender to hold files during and after the release, how long after release must this cloud storage be free?
	109	ICSOLUTIONS	Inmate Kiosks	Is Power over Ethernet (PoE) an acceptable powering method for inmate kiosks?
	110	ICSOLUTIONS	Centralized ITS	Requirement 3.8.9 describes local ITS databases with offsite backups. Most modern systems use offsite call processing with a separate offsite disaster recovery site for redundancy. Will the State confirm that a fully remote-hosted ITS is acceptable as long as it provides geographically redundant disaster recovery?
	111	ICSOLUTIONS	New Equipment	Can you confirm that ALL vendors will be required to provide NEW phones, kiosks, and tablet equipment should they be chosen as the winning provider?
	112	ICSOLUTIONS	Master Agreement Terms & Conditions, Section 11.3	The agreement is written as if the Agency will be purchasing goods and/or services, when most or all of the services required by this RFP will not be purchased; instead, the Contractor will grant licenses to use the technology, which technology is also used by the Contractor's other clients. Therefore, will NASPO please add the following clarifying language or similar, to clarify that ownership of the intellectual property owned by the Contractor will not transfer to the Agency? "The terms 'Product' and 'Intellectual Property,' as used in Article XI of the Agreement, pertain only to goods or services that are actually purchased by a 'Purchasing Entity' and do not apply to any equipment, software or documentation, used or provided by Contractor for the provisioning of services to inmates or other consumers, for which applicable use licenses shall be granted by Contractor. A Purchasing entity shall otherwise have no rights in Contractor's Products or Intellectual Property, including Pre-Existing Intellectual Property."
	113	ICSOLUTIONS	Proposal Format	If the required financial information is not considered confidential, should it still be included in Part III - Confidential Financial Information? Or should it be included in Part I Section V, and Part III omitted from our proposal?
	114	ICSOLUTIONS	SOW Categories	The SOW lists four categories and says "Each category (Sections 1 through 4) will be evaluated separately." However, Category 1 is just General Information that appears to apply to Categories 2 through 4. Will Category 1 be evaluated separately from Categories 2 through 4?
	115	ICSOLUTIONS	Technology Options	May bidders offer multiple subcontractor options for technology within each category? For example, if we have multiple solutions for a required technology component, may we describe all options in our proposal so that a participating Agency could choose the solution that is best suited to their individual needs?
	116	ICSOLUTIONS	Attachment C	Kiosk-Tablets tab, Rows 63 through 74 require pricing for "Portable device (non-tablet)." We could not locate a description of such devices in the SOW. Please describe this device and how it is different from a "tablet device."
	117	ICSOLUTIONS	Printing Costs	Per Requirement 2.1.3.8, the State would like to be able to print inmate messages and photos and for vendors to provide printers and consumables. Does the State have an expected number of photos and messages that are to be printed each year?
	118	ICSOLUTIONS	Law Library	Law library access is mentioned in the SOW and the Cost Proposal. Please confirm that the Contractor is expected to interface with a State's digital law library service, and not to provide / pay for a law library subscription.
	119	ICSOLUTIONS	Use of Existing Hardware	Requirement 2.5.6.1 says the Contractor can utilize any existing hardware belonging to the DOC that is available for tablets. Is there any existing hardware that each participating state expects or would like vendors to utilize?
	120	ICSOLUTIONS	Monitoring Service	Requirement 3.9.17.1 asks vendors to describe their ability to monitor a sample of inmate telephone calls and provide monthly reports to the DOC. What number or percentable of calls would the State consider to be a "sample"? Is this service required, and should it be factored into our cost proposal?
	121	ICSOLUTIONS	Monitoring Service	Requirement 4.8.9.1 asks vendors to describe their ability to monitor a sample of inmate correspondence. How much correspondence does the State consider to be a "sample"? Is this service required, and should it be factored into our cost proposal?
	122	ICSOLUTIONS	Attachment C	Please confirm that "Turnkey Kiosks" in Row 38, and also described in SOW Section 2.2.1, refer to inmate kiosks?
	123	ICSOLUTIONS	VRS	Requirement 2.1.2.5 requires Video Relay Service as part of Video Visitation. Will the State accept separate VRS devices as an alternative?
	124	KEEFE1	Insurance Requirements	3)	Per Attachment K - Insurance Requirements:
A.	MINIMUM SCOPE AND LIMITS OF INSURANCE: Contractor shall provide coverage with limits of liability not less than those stated below. An excess liability policy or umbrella liability policy may be used to meet the minimum liability requirements provided that the coverage is written on a ?following form? basis.

1. Commercial General Liability ? Occurrence Form Policy shall include bodily injury, property damage and broad form contractual liability coverage.

a. The policy shall be endorsed to include the following additional insured language: "The State of Nevada shall be named as an additional insured with respect to liability arising out of the activities performed by, or on behalf of the Contractor".

For subsection ?a.? can the language be amended to read: The policy shall be endorsed to include the State of Nevada as an additional insured.

125 KEEFE1 Insurance Requirements Per Attachment K ? Insurance Requirements:

2. Automobile Liability - can be waived if contract does not involves use of motor vehicle. Bodily Injury and Property Damage for any owned, hired, and non-owned vehicles used in the performance of this Contract.

For subsection ?a.? can the language be amended to read: The policy shall be endorsed to include the State of Nevada as an additional insured.

126	ICSOLUTIONS	Wireless Infrastructure	For each participating state, which existing infrastructure is available, if any, for utilization in a wireless tablet and/or kiosk deployment?
127	ICSOLUTIONS	Postal Mail Statistics	For each agency subject to this RFP, please provide statistics regarding the amount of postal inmate mail currently received each month.
128	ICSOLUTIONS	ITS Statistics	For each agency subject to this RFP, please provide statistics regarding the amount of inmate calling completed each month, broken down by call type (prepaid, debit, free, etc.) and bill type (local, intralata, interlata, interstate, international).
129	ICSOLUTIONS	VVS Statistics	For each agency subject to this RFP, please provide statistics regarding the amount of video visits completed each month, broken down by type (onsite, paid remote, free remote).
130	ICSOLUTIONS	Tablet Statistics	For each agency subject to this RFP, please provide statistics regarding monthly inmate tablet usage, broken down by type (minutes streaming, downloads, etc.).
131	ICSOLUTIONS	Electronic Messaging Statistics	For each agency subject to this RFP, please provide statistics regarding the numbers of inmate email / text messages sent each month, broken down by type (inbound text message/email, inbound photo, inbound video message, outbound text message/email, etc.).
132	ICSOLUTIONS	Facilities	For each agency subject to this RFP, please provide a listing of the sites where services will be required, including facility name and address, and a phone number at each facility (or NPA-NXX) to determine circuit costs.
133	ICSOLUTIONS	Housing Unit Breakdowns	For each agency subject to this RFP, please provide a list of housing areas with the maximum inmate capacity and current ADP for each. This information is necessary to determine the costs of providing the wireless tablet infrastructure.
134	ICSOLUTIONS	Current Equipment Quantities	For each agency subject to this RFP, please provide a list of all currently deployed equipment that would need to be replaced by an incoming vendor utilizing this contract, including but not limited to: Wall-mounted phones, cart-mounted phones, hands-free speakerphones, portable cordless phones, pay phones, visitation phones (connected to the ITS), inmate video visitation kiosks, other inmate kiosks (commissary or other non-video), public video visitation kiosks, TDDs, VRS devices, tablets, deposit kiosks, intake kiosks, vendor-provided enclosures, vendor-provided workstations, etc.
135	KEEFE1	Terms and Conditions	1)	Per the Terms and Conditions, Section XI, Subsection 11.3 - License of Pre-Existing Intellectual Property.

Please clarify what NASPO defines ?tangible media or products? to indicate.

Also, we anticipate that a number of deliverables under the Master Agreement will involve software and/or related intellectual property which is wholly comprised of Contractor?s Intellectual Property created independent of the Master Agreement. These Contractor Intellectual Property deliverables would fall into one of three categories that will determine the type of license offered by Contractor:

(1) software for use by the government client, not sale, licensed pursuant to a term license that runs concurrently with the term of the Master Agreement;

(2) media players and content (i.e., songs, videos, games, etc.) available on said devices that will be made available under a subscription model or rental where the license to use the player and content will run concurrently with the subscription/rental purchased by the inmate/end user; or

(3) media devices and content sold to the inmate/end user where the inmate/end user will receive a perpetual license to use the Contractor Intellectual Property in the device and content.

Therefore, because granting a blanket ?perpetual license? for all Contractor Intellectual Property is not appropriate for all Contractor offerings, will the State consider amending the language in Section 11.3 to grant licenses based on which of the aforementioned categories the Contractor Intellectual Property falls? In all cases, only the right to use the intellectual property is granted, user cannot transfer the right or make derivative product(s).

136	ICSOLUTIONS	Desired Equipment Quantities	For each agency subject to this RFP, please provide a list of all additional equipment that is not currently installed, that would need to be provided by an incoming vendor utilizing this contract, including but not limited to all equipment types listed in the previous question.
137	ICSOLUTIONS	Onsite Staff	For each agency subject to this RFP, please provide the number of full-time and part-time onsite Site Administrators and/or Technicians that are provided by the current vendors.
138	ICSOLUTIONS	Current Rates	For each agency subject to this RFP, please provide all rates for currently deployed services, including all applicable deposit fees and all applicable rates for inmate calling, video visitation, email/text messaging, photo sharing, video messaging, tablet usage, etc.
139	ICSOLUTIONS	Current Commissions	For each agency subject to this RFP, please provide any commission percentage(s) currently received on all relevant services (ITS, video visitation, tablet usage, messaging, deposit services, etc.), and copies of commission statements from the last six months. Please also list any other forms of agency compensation - signing bonuses, technology grants, prepaid commissions, minimum guarantees, etc.
140	ICSOLUTIONS	Current Contracts	Please provide the current contracts for all relevant existing services (ITS, video visitation, tablets, kiosks, mail scanning) for all agencies subject to this RFP.
141	KEEFE1	Attachment 1	Is this file provided and listed as Attachment I - NASPO Detailed Sales Reporting just for reference? There does not seem to be anywhere noted in the RFP to provide a response or any information for this attachment. Shall the vendor assume this a sample template for NASPO ValuePoint Cooperative Contract Detailed Sales Reporting that is used by NASPO and/or the lead state only?	Yes this is for reference only and it is an example template.
142	KEEFE1	Value Added Services	Does NASPO intend for this contract platform to be used to procure value added services purchased by inmates and/or systems services paid for by the DOC/Agency?	Some services will be paid for by DOC/Agency. Some by inmates. This will be negotiated by states during the participating addendum phase.
143	KEEFE1	Value Added Services	For Section 4.13 ? Value Add Solution Item. Can a vendor submit a response to this part of the RFP without submitting a response to Category 4 if their Digital Mail Scanning Solution does not offer labor, or does the vendor have to complete a response to Category 4 to respond to the Value Add Section?	Vendors must respond to at least one category in order to respond to a Value Add Solution Item.
144	APDSCORP	2.1.1.15	We asked the following question and need additional clarification.	Is this requesting the vendor provide our own case management software, or will they have existing case management software they want made available?

NASPO Response was: "This can be value add"

Our follow up question is: Does this mean that you are not requiring case mgmt software, but would be open to it?	Vendors are encouraged to propose their best solution.
	145	ICSOLUTIONS	DMS Service Option 3	RFP Section 4.13.1.3 describes DMS Service Option 3 as ?Facility to have contracted staff facilitate scanning at DOC.? In this case, would the staff be contracted by the vendor or by the DOC?	Facilty would use contracted staff provided by the vendor.
	146	ICSOLUTIONS	Participating State Cost Sheets	Regarding Q&A Row 39 ? The State answered that the cost sheets are ?examples only in helping evaluate cost.? Please clarify what is meant by ?examples only.?	The information provided in the cost sheet is to assist vendors in getting an understanding of the volume in each state if you were to execute a PA in that state.
	147	ICSOLUTIONS	Participating State Cost Sheets	Q&A Row 39 ? The State answered that cost sheets are ?examples only.? In addition, the cost sheets do not contain an exhaustive list of participating states, nor is the State providing any information (equipment lists, call data, etc.) that would be needed to estimate costs, for any states other than Nevada. As such, does the State require that pricing information be submitted for any state(s) other than Nevada?	Vendors are submitting one cost. Costs for other states will be negotiated in PA's.
	148	ICSOLUTIONS	Data Linked Kiosks	Q&A Row 105 ? The State answered, "Vendor must allow kiosks to 'talk' to one another." What types of data are the kiosks meant to share with one another? What is the purpose of having them "talk" to each other?	“The kiosks must be networked, not standalone”. Networked kiosks have the ability to access a single central database so every kiosk can offer the same services and if allowed any inmate can use any kiosk. If kiosks were standalone (not on a network) each kiosk would be loaded with data independently of another kiosk. That could result in problems with equity like different songs on one versus another and different access where an inmate in building A can only use the kiosk in building A.
	149	ICSOLUTIONS	ITS Commission	Q&A Row 108 ? Will the State please clarify whether a commission is expected for ITS revenue?	For Nevada yes. Each participating state may have another requirement.
	150	ICSOLUTIONS	Portable Device	Q&A Row 117 ? Regarding the portable device (non-tablet), what exactly is this device? What capabilities should it have?	The example given is a tablet. Other examples would be an MP3 player, a laptop.
	151	ICSOLUTIONS	Existing Hardware	Q&A Row 120 ? The State answered that this will vary by State. Will the State please clarify specifically for Nevada, whether there is any existing hardware that the State expects or would like vendors to utilize?	Nevada does not currently have tablets in place. There is no existing hardware for tablets.
	152	ICSOLUTIONS	Investigative Solution	Q&A Row 121 ? The State answered ?Minimum of 3% of call volume or have agreed upon investigative solution.? Will the State please clarify an ?agreed upon investigative solution?? Does the State mean that investigative software may be proposed instead of a human monitoring solution?	Nevada will consider proposals that provide an investigative solution that may reduce but does not completely replace the percentage of calls requiring a human monitoring solution. Based upon investigative tool(s) proposed, percentage will be negotiated during the PA process.
	153	ICSOLUTIONS	Dedicated Staff	Q&A Row 138 ? Please clarify, specifically for Nevada, how many part- and/or full-time Site Administrators are provided? And how many dispatch technicians are available?	Vendors train & collaborate with NDOC personnel whose functions include very limited troubleshooting of vendor onsite equipment. The vendors are responsible for determining if the number of dispatch technicians they will have on staff will provide the level of service and turn around time to meet the requirements of the negotiated Participating Agreement .
	154	ICSOLUTIONS	Inmate Kiosks	Regarding the inmate kiosks listed in the Q&A spreadsheet, Inmate Kiosks by Loc tab, what features / services are offered on these kiosks?	For Nevada, the kiosks provide a wide variety of services including but not limited to: viewing inmate trust account activity, purchasing products from the commissary, downloading emails and songs, and viewing messages and photos.
	155	ICSOLUTIONS	Video Visitation	Does the State of Nevada have a preference as to whether video visitation is offered on tablets, kiosks, or both?	NDOC preference is to supplement in-person visitation with remote video visitation on tablets. Tablets must provide a secure environment that meets any NDOC security and monitoring guidelines and works independently from the NDOC infrastructure. Vendors are encouraged to provide solutions that balances costs to inmates and family along with revenue generated to cover costs related to providing services via tablet.
	156	ICSOLUTIONS	Onsite Video Visitation	Does the State of Nevada intend to offer remote video visitation only, or should offers also include public kiosks to accommodate onsite video visits? If so, will public kiosks be located at each facility or at a centralized NDOC visitor location?	NDOC preference is to supplement in-person visitation with remote video visitation on tablets but other proposals will be considered.
	157	ICSOLUTIONS	Public Kiosks	If NDOC wants to enable onsite video visits, can the State estimate how many public kiosks it would like to have provided at each required location, based upon the available space?	See response to question #156.
	158	ICSOLUTIONS	Cordless & TTY Phones	For each location in the Q&A spreadsheet, Phones by Location tab, will the State specify how many of those phones are cordless, and how many are TTY?	Please see tab, "Revised Phone by Loc & Type". Revision includes breakdown by type and updated quantity data.
	159	ICSOLUTIONS	Cordless Phones	In the Phones by Location tab, does ?cordless? mean portable cordless (handheld) phones, or does it mean hands-free wall-mounted speakerphones?	Cordless refers to hand held phones.
	160	ICSOLUTIONS	Approximate Mail Count	In the Approximate Mail Count tab, do these figures represent monthly averages, or some other period?	Annual approximate mail count.
	161	ICSOLUTIONS	Deposit Kiosks	The Deposit Kiosks tab lists NDOC locations where lobby kiosks are located. How many lobby kiosks are in each of these facilities?	One at each location for a total of 7 lobby kiosks.
	162	SECURUSTECH	Education - 2.1.1.9 U	Can the State please elaborate on what it means by competency models?	Competency models using strengths and interests to identify and develop learning skills. Allows participants to advance to higher levels of learning at their own pace. Programs should follow inmates if transferred to other facilities.
	163	ICSOLUTIONS	Call Data	The call data provided in the Phone Volumes tab is not broken down by tariff type (local, etc.) and bill type (prepaid, debit, free). Would the State please provide this information broken down? This information is necessary to evaluate costs and potential revenues.	Please see tab, "Revised Phone Volume & Revenue.
	164	ICSOLUTIONS	Current Fees	Please state the current fees for the NDOC (e.g. prepaid account funding fees, bill statement fees, etc.)	Please reference Participating Addendums in place .Generated revenue allows the vendor to provide the services and when applicable, commissions. The vendor is reimbursed the amount of purchases for the pre-paid funding on a monthly basis.
	165	ICSOLUTIONS	Revenue Reports	Please provide recent revenue/commission reports from the last 6 month showing calls, minutes and revenue (or at minimum, calls and minutes).	Please see tab, "Revised Phone Volume & Revenue.
	166	SECURUSTECH	Tablet Device	For requirement 2.4.4, is it the State?s intention that the vendor?s tablet solution include the capability to provide its own applications for phone calling, mail, law library, commissary, grievances, documents, education programs, vocational training cognitive behavioral therapy and entertainment?	Yes.
	167	RFP@GTL.NET	Section III - State Documents	Would the State please clarify where the signature page for each amendment is located?	Signatures are not required. Accepting the terms and conditions of the RFP when submitting your response is fine.
	168	RFP@GTL.NET	Technical Proposal Layout	Would the State be amenable to the following outline for the Technical Proposal?
o	I. Tablet of Contents
o	II. Vendor Information Sheet
o	III. State Documents
	Signature page from all amendments
	Attachment H
	Attachment G
	Copies of vendor licensing agreements and/or hardware and software maintenance agreements
	Copies of applicable certifications and/or licenses
o	IV. Scope of Work
o	V. Company Background and References
	Section 4: Administrative and Technical Response Requirements
o	VI. Other Informational Material
	2.15 Certification of Non-Debarment	Vendors need to submit all required documents that are being requested the technical proposal. Signature page for amendments is not required.

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File details come from the government source that posted it. Updated Apr 2, 2024.